Voice control and smart home

Close to taking this junk back.  Nice build quality and sound. Functionality is less than ideal. I have to connect with the app or I get “Can’t connect to the internet right now”. Useless. Setting a wake up alarm for 5:00AM actually sets it for 7:00PM. (Using google assistant). Useless I spent considerable time looking up the alarm issue. Sonos have known about it for years but won’t fix it. It worked fine for a couple of months (except for alarms) Have the latest firmware etc. No changes to router etc. I was looking at a sound bar from Sonos but I think this experience will be enough.

Hi don't know if anyone else has came across this recently but whenever I ask alexa to play something it will play it but the first 10-12 seconds will play really quietly as if alexa hasn't stopped listening if you know what I mean... only started doing it in the last week any ideas peeps

I have two issues/questions regarding voice control I am hoping to solve.The first is when I ask Sonos to turn my tv on (Arc connected to Vizio m55-c2 tv via arc) it turns on the TV but the input is switched to the hdmi that the Arc is connected to, showing a weird black and white screen saver. Is there a way to make the TV come on with voice and stay on the last hmdi input it was set to? Second, using my firestick TV remote voice control to do anything causes the TV to switch to the hdmi input the ARC is connected to with the same black and white screen saver? What is going on here? Thanks.

For over 6 months I was able to use Alexa on my 4 Sonos devices (3 x Sonos One + Sonos Beam). It was working much better than Google Assistant and I was able to control my smart home devices this way. However, few weeks ago Alexa stopped responding correctly to some of the commands and last week it declined to work completely. When trying to troubleshoot the issue I removed Sonos skill from Alexa. Unfortunately, now I cannot add it back. When trying to add Alexa in the Sonos app I can see a message “Amazon Alexa is not available in your country”. Is there any way to bring back the Alexa to Sonos? It was working perfectly fine in English. I was wondering if the Sonos team could disable the geographical restriction in Amazon Skills store? I’m really angry as my choice to buy 5 devices (Beam, 3 Sonos One and one One SL) was driven mostly by the Alexa support few months ago...

Says it can't stop music while in tv mode and I didn't ask it anything. 

I recently bought a Sonos Roam and a Sonos Move. Both speakers are great and I use them with Google Assistant.I have a home set up in the Google Home app with all my family members.I’ve added my Voice Match profile to both speakers, but every single time a family member of the same household in the Google Home app tries adding their profile, I get this error message, even though they’re in the same home (and not any other homes).So currently I cannot add multiple Voice Match profiles to either my Roam or my Move which is extremely annoying, especially since this feature is really supposed to work.I’ve seen another thread where the user had a similar problem with his Roam, but he was still able to add additional Voice Match profiles, and didn’t get that same error message.The solution to that problem in that particular thread doesn’t work for me.I’ve removed and added my family members back to my home, I’ve relinked my Sonos account, to no avail. Is there any solution to this?  

Hi all, In the past few months I have noticed some major negative changes in how we have to communicate with our Sonos system for Spotify.I have a Sonos Arc+2x One SL+Sub, 1x One in Sitting room, 1x One in Office, and a Sonos Roam.Ever since I got the system a few years ago I could simply say “Hey google, play music/ specific song” etc. and it would play on the speaker that heard me say Hey Google.In the past months every time I ask it to do anything it always askes me “I also need to know which device to use. Try saying that again and include the devices name”.This never used to happen, and even when I try include the devices name, about 50% of the time it says the same thing even though I use the speaker name. My wife is ready to throw the system out.This is with Every. Single. Spotify command. even just “Turn volume down” or “stop music”.Is there a way to disable having to include the devices name?Is this a feature that changed recently that anyone else has to deal with?Any help wou

I have 2 Move speakers on a network with Google assistant tied to Spotify.  Was working fine until last day or so.  Now when I say “hey Google, play The Beatles” it responds “To play media, say something like, play Pop Music or play animal videos on living room TV, you can also use commands like pause or continue or volume up”  I updated the system and I have no other indications.  The speakers will play music i select from Spotify and it will respond to “pause, stop, volume up” etc

How to enable Alexa on Sonos one speaker? Bought this in Germany and using in India .

I have many Amazon Echo devices (made by Amazon and by others) and I can change the wake word on all of them (I prefer Echo and really dislike Alexa in part because we have a young child with that name). When I ask any other device to change the wake word, they do it. When I ask Sonos, it says “you are unable to do that on this device.” SO FRUSTRATING.I will probably install a Fire TV stick and avoid using Sonos for voice commands.

See above… Interested in buying a Ray and two Symfonisk speaker and would like to to plug them in some Homekit plugs. Will the setup remember the pairing (I think I‘ve read somewhere, that the answer is yes) and the EQ settings? I know that it‘s not meant to be turned of, but… well, yeah…

When will the company look at group speakers with other brands such as Amazon this is what people are suggesting and are asking for. Customer feedback is vital and should be looked into 

Recently moved to Vietnam and when trying to add Alexa it says that it is not available in this country. Have used it in a bunch of different countries without issues. Any ideas? Need the app to allow location settings for Alexa to work, which may be an issue. 

HiOriginally I can use Google Assistant with my Sonos ARC brought in USA and use in Taiwan.  However, after I replace my home Wi-Fi router and make a internet re-connection the Google Assistant just don’t work anymore. Already done the HW reset and reconfig. I can tuen on Alexa and Sonos but Google. Please help to advise how to fix this problem. Thank you. 

My Roam previously play radio music without an issue. Now, if I say ‘Alexa, play BBC radio 2’ it responds with ‘playing BBC radio 2’, then ‘BBC Sounds’. Previously it would then start playing music, but now I only get silence. It seems to affect any music station I try to play, eg Smooth FM. Alexa will still answer queries, so it is connected to the internet, and I can see it on my Sonos app. Any ideas for fixing this?

Alexa plays music between both speakers just fine. If I ask you a question, though, it only comes out of one speaker. Is there a way to make the Alexa voice come out of both speakers at once?

Digging the privacy angle of your Sonos Voice Control. Would love to see it supplant other services. Any chance of considering the following feature requests:Set alarms via voice Set timers (multiple, please) — really useful in the kitchen Intercom functionality (speak a phrase/announcement and have that play on all Sonos speakers — including S1 if possible) Multiple voice recognition & service linkage — or at least a way to specific when instance/account of a music service to play (ie Apple Music - mine, Apple Music - yours, etc…)Regardless of the above, you’re off to a roaring start. Keep up the great work!

Recently purchase the Echo Show 8 and a new Sonos 5; what is the best way to connect the two and if it is by micro USB and 3.5mmmm jack, where did you get a long cable from?  I’m based in Australia

I have been living in Japan for years and have had no problem using my America Amazon account to connect to Alexa, but I have decided that I would like to use my Japanese Amazon account for more relevant local information on my new Echo 15 screen.  In preparation for moving over, I deregistered and deleted all my Sonos devices from my American account and changed my Sonos address to my Japanese address.  But no matter what I try, the Sonos app continues to default to the NA url (North America I assume?) server for Amazon login.  My Japanese account obviously wasn’t recognized there.  I tried adding Alexa in the Sonos app using a new iPad with no Amazon apps installed hoping that the Sonos app would pick a server based on IP only, with no influence from other signed in apps, but that didn’t work.  Are there any other suggestions for forcing the Sonos app to a certain Amazon login page?

bonjour impossible de connecter le skills de sonos sur alexa ca me met ce message pourtant sait tou a jour Mettez à jour votre système SonosVos enceintes doivent faire l’objet d’une mise à jour avant l’activation de la Skill Sonos.Ouvrez l’application Sonos et mettez à jour votre système. Après la mise à jour, retournez sur l’application Alexa pour ajouter la Skill Sonos. que faire

My wife and I were talking while the Sonos in our bedroom this morning while Sonos was lightly playing. Talking about a show and how it parallels the Clinton/Trump election or the Biden/Trump one and out of nowhere it beeped and started listening. Nowhere did we use anything resembling Alexa. It’s happened numerous times before. That’s really scary. Just disengaged it. I will stick with Sonos Voice Control only moving forward. 

I had google assistant on my beam, it wasnt working so i did the old “remove it and add it back on” routine, BUT i cant get it to add back on!Two hours on the phone, no go….now someone will call me back the next business day (two days).. anyone have a fix i can try before then?Fyi - i was able to add google assistant to my roam no problem… when trying to add it to the beam, i get the “no devices found” from the google assistant app..  

I have Sonos speakers in 3 rooms, currently if I ask Alexa to play music from my Amazon Music Unlimited it starts playing in that room only. I know I can manually add rooms via the app but this is tedious and the rest of the family can’t access the app.Surely a multi-room speaker system should be able to be configured to play on all speakers as a default. How do I configure my Sonos system so this happens?Thanks!

I have a 10-year old set of Sonos kit: Bridge, 2 * ZP Play 1 and 1 * ZP Play 3. I can't help feeling it's time to upgrade, and I'm interested in using the system for Alexa or Google Home voice interaction. The app (Sonos 1) has told me I can't remove the Bridge and connect to wifi directly (despite a perfectly reliable hub being in the same room), so I'd appreciate advice on what my options are, and on how well Sonos integrates with Google and Amazon. Thx  Neil

I have a playbar, sub and 2 sonos 1's as my rears with Alexa built in. Since alexa doesn't allow drop in with Sonos, I am trying to figure out if I can use an echo dot for alexa (turn off alexa feature on the 1's) and still keep the surround sound as well as the easy access of playing having alexa control?Appreciate any ideas??