Voice control and smart home

With SmartThings Legacy Platform being discontinued at the end of Sept 2022.  Will Sonos devices continue to work within the SmartThings setup ?

“Sorry, the media account and the Google Account” do not match. Even though they do! Factory reset of device but same problem. Incredibly annoying problem that a lot of people seem to have. How can this be solved?

Hi,2 years ago, I had a VPN to use Alexa on my Sonos, because I’m from Belgium and it was not supported for that country at that time. For a reason that I can’t figure, I can’t do that anymore, but that’s ok because as you can see below, Alexa is avalaible since more than a year in Belgium :  BUT ! When I try to use Alexa on my Sonos app, or when I try to add the sonos skill on my Alexa app, there’s still this message, saying that Alexa isn’t avalaible in my country. I know that Alexa isn’t the problem here because it works just fine with other skills or with my eccho dot without using any VPN, it has to come from Sonos. Sonos, is there a way to fix this ? As a Belgian who finally get access to Alexa, I’m dying to be able to use it on my Sonos Beam or Sonos One, as I used to do years ago ! (And without having to use a VPN because it’s a pain in the a**...)Thanks in advance if you can help me. (Hope I was understandable, English is not my main language)

I was living in San Miguel de Tucumán. I recently moved to Yerba Buena. My ARC was in my bedroom. In my bedroom was a lamp that I turn on and off with a Google Home Mini. Both, Arc and light, where on the same Bedroom, so the order “Turn on the light”, just turn the correct bedroom light.Now my Arc is in the living room on my new house. But when I ask the temperature, all my google devices answer with my new city temperature, but Arc answers with the previous city location. And when I ask “Turn on the light”, I get “I cannot find bedroom light”, even I place both, ARC and Lights, in a new room called Living.I’m lost on where to change something so the Arc recognizes it’s in the living room.Thanks

I am trying to set up my eight Sonos One speakers to play through Alexa. I can see each speaker in the Alexa app, and I have created a Group and added all speakers to it, but whenever I tell Alexa to play music to that Group, only one speaker plays. Also, if I tell Alexa to play music to an individual speaker, a random speaker will play. Has anyone experienced these issues and resolved them? Any help would be greatly appreciated. 

Google just released native support for SiriusXM via the Home app.  It is listed as a “radio” service.  I can use voice commands to start and stop stations just fine on the actual google home products (Hub, mini’s etc), however when I attempt to target my Sonos system for playback I am told by Google Assistant that the device is not supported.  For example, I say to my Home Hub “Sonos Kitchen play Phish Radio on SiriusXM”.  Google Assistant recognizes the command as valid with something like “OK playing Phish Radio on SiriusXM on Kitchen” ; immediately followed by “Sorry kitchen is not supported at this time”.  Is this a bug or functionality that is not yet built?  Please note that I am logged into the same SiriusXM account on both my Sonos system and the Google Home system.

Amazon Alexa is fully supported in Brazil, including full Portuguese-BR support and Amazon sells the full Echo product range on the Amazon Brazil store.And yet, the Sonos app tells me that Alexa isn’t available here??This is so frustrating because I went through a huge ordeal to bring a sonos arc to Brazil (its massive and I had to bring it through a separate cargo package as it doesn’t fit the luggage. And I bought it specially because the out of the box integration with Alexa groups and therefore echo products.This is very disappointing and I hope this is fixed soon :(

ISSUE 1:My Sonos Arc shows up as a TV in the Alexa app. Therefore, I cannot add it as a speaker to a room. Trying to group together two Sonos speakers is my goal, which I had done previously, but all of the sudden I can’t. Music will play on one speaker or the other, but not both. This is a brand new problem that started today after disconnecting and reconnecting my Sonos “skill” in Alexa to try to fix the below, issue #2.ISSUE 2: (post from Reddit. keep in mind issue #1 hadn’t happened yet at the time I wrote this)I'm pretty frustrated with what is a pretty basic, fundamental thing I want to do with my "smart" speakers- change the volume.I personally tend to use my phone or Sonos app to change the volume, but my partner, roommate, and guests sometimes need to use Alexa. I also like the convenience of it when I'm not near my phone.When I ask Alexa to change the volume of a group, it's only changing the volume of one speaker instead of the whole group. The volume is only changed on the

I find the Sonos support site most frustrating!!  It seems that every topic is discussed for every Sonos product!  What happened to the old concept of a user nmanual for each product?A simple question - can I control my Amp using Alexa?  I have spent a great deal of time trying to work through “Set up an Amazon Alexa device to control Sonos”, but without any success!!Any ideas?

I noticed that when connecting a Sonos PORT to an outboard amplifier that the volume limit on Fixed output will work while the player is playing audio, but will reset itself to OFF or 100% after the player is stopped and started once again. This is not the correct way to set the volume limit setting when using third party amplification and volume controls. ONLY Using the Pass-through setting, keeps your Volume Limit setting in place thus allowing you to maintain the desired gain output of the Sonos PORT to your outboard amplifier system and not overload the inputs to the outboard gear.  I thought this would be very useful info to the right people, as I had chased this issue for a while not knowing if my third party control system (Savant) was causing this to happen or if it was a software issue of some other sort.

Hi,  I have found an annoying bug with the move.  When the move is taken off stand and goes to sleep after a certain amount of time, when placed back on the stand, the announcement “Alexa make an announcement…” functionality needs two takes to actually broadcast your announcement. The only fix I’ve found is to remove Alexa and re-install Alexa in the Sonos app for the Move. This fixes the issue until the move goes to sleep off stand again.  Can Anyone else reproduce this ? Thanks Tom

Alexa will open BBC Sounds on request and ask me which station I would like. It will announce the requested station but nothing happens just SILENCE  Works through the App so no issue with adding BBC Sounds as a service or linking the account. Thi issue also becam a problem in the same way in the latter days of BBC radio through TuneIn. 

So obviously Alexa can be enabled on Roam, this question is whether the Roam can be one of the "Alexa-Enabled Devices" in a group and not just a "Device".The difference being I can tell an Alexa-Enabled device to "turn on the lights" and the lights in the specific group associated with that Alexa-Enabled Device turn on. With the Roam, you need to specify the group as it only appears as a Device. For info, when editing a group, both the Beam and One appear under "Alexa-Enabled Devices" whereas Roam appears under "Devices".

There are several system design issues that I cannot get around.  Please advise.I have two separate locations in which I own and regularly use 19 Sonos devices. This includes one Roam that I take back and forth between sites.  I have Amazon Echos to control the speakers, along with the Sonos app on my phone and my PC.Problem: I cannot use Alexa with both networks at the same time (even though Alexa has no problems controlling other devices across separate networks).Details: In order to control Sonos devices with Alexa, I must use the Sonos skill in the Alexa app. When I enable the skill, Alexa knows I have Sonos speakers on two separate networks, and asks me to select one by listing the Sonos devices that are on each network. Once selected, things work fine on the selected network, but do not work on the other. When I wish to change locations, I must disable the skill in the Alexa app and re-enable by choosing the other network. This breaks the first.  If I am in location A but my wife

I have the sonos move speaker which I registered in alexa app. However I cannot make it play simultaneously with my echo dot 4gen using “combine speakers” feature. When I choose this option only echo dot shows up in the list. When I choose “sonos move” group I cannot select both speakers - it is either or.But when I go to “devices” I can see echo dot AND sonos in the list. Any body has any idea? Appreciate any help… :)

Why cant i control spotify from sonos vouce control or use gooogle assistant to control spotify through sonos

HiWhile I enjoy the new voice commands very much for modifying playback. I often end up asking for increased volume on great track, but forget to turn it down again.Suggestion: Voice command: “(Hey Sonos) This is a great track!”Response: Volume increase to a (in app?) set value, but for the remainder of the song only. For the next track, volume should return to whatever it was before.

There are some basic functions I am missing:Set a sleep timer increase/decrease Volume here (like in this room) Play this everywhere (like Group everything) Set a timer (in general)and… of course… I am missing Spotify.Apart from that - its great!! Thank you!

Hello,I have being years and there is no update on new languages from Sonos on the Sonos Arc. I really do not understand why. Portuguese is native in Alexa. If you ask Alexa in Sonos Arc if she speaks Portuguese she answer yes and it is only a matter of configuration. But the app of Alexa does no give language to be configured for sonos and in the sonos app there is no Portuguese.What is happening. I love my sound bar but Im thinking to change as I need to have an alexa speaker in the same room just because of this issue. Please do not answer me showing the language status page, because I look that and nothing changes in the last 3 years. I want to know if there is any real intention to have Portuguese open as an Alexa language? If not, why? What is the position from Sonos about new languages.hope you guys can help me understand what is happening. I´m to buy a sub and some other things, but I will not do if I don´t know what is the future for those functionalities.

Hi all,I worked with assistant for about 2 yrs. now in the living room on  Playbar-Sub-One (Rear) setup. We upgraded now the play:1 to Sonos One and SL in the kitchen one week ago, to get convience with assistant too. The distance between both speakers is about 5 meters, with a wall in between.Since the adding of the One in the kitchen, we encounter strange messages from Google like:no setup for room extremly slow performance in executing commands (about 10-15 secs) “your command is not supported yet”Does anyone has experience with this issue? It’s really annoying. It took me a long time to convince my wife, but now I’m angry on myself - waiting 15sec to get the light on or stop music.PS: Sonos App is working well, like before.kr, Thomas

I've had Sonos for over a decade. Started with a Play:5. Decent enough. Definitely not audiophile and doesn't compare to my B&W CDM 9NT speakers, nor do I expect it to, but I did hook a Sonos Connect up to that system for the better audio quality of those speakers. I also eventually got some Play:1's, a Playbase, a Sub, and a Sonos One.Sonos eventually rendered my old system incompatible with itself. The older Play:5 and Connect are not compatible with the other newer speakers. If I try to play through all of them on the legacy app, the sound keeps dropping out. Their solution is to buy more of their stuff and junk my old perfectly working $500 Play:5 and both of my $350 Connects. Yes. That is over $1,000 in equipment they want me to junk.Well, with the Echo, you can take the 1/8" jack and output audio to any type of amp and speaker. If the tech in the Echo becomes outdated, just get a new cheap Echo instead of throwing out $1,200 in equipment. In fact, I had an old, but good quali

Hola, tengo dos sonos five gen 2 y cuando quiero vincular el servicio de sonos a google me dice que aun no esta disponible en españa. Vengo probando esta opcion hace mas de un año y nada ha cambiado. Con alexa anduvo sin problemas. Alguien tiene alguna idea? Me dice que no esta disponible en españa

I live in Sint Maarten in the Caribbean most of the year.  I would like to be able to stream Alexa through my Sonos Move, and bought it specifically because it was, “alexa enabled.” However, once I got it set up, I’ve found that Alexa does not work on the sonos in Sint Maarten.  My amazon devices work fine, but don’t have the cordless capabilities that the Move has.  Any guidance is greatly appreciated.

Guys I have the following routine running with my Sonos One pair(I have two Sonos One namely Sonos One Left, Sonos One Right)When I say the voice command the routine does the following: Set volume to 1: Works Perfect Says a phrase: Works Perfect Turns Off the Master Bedroom Light - Works Perfect Starts playing music for 15 min on Spotify - Works Perfect Issue the Alexa Stop Music command to stop playing the music - Works Randomly. When it is not working, the music keeps playing after the 15 minutes until the playlist is finished. This has been driving me crazy for a while now. I have changed step 5 in stopping the music but again it worked randomly. It is like for a reason step 5 is missed or not executed at all. 

I have a 4th group in my Sonos app that plays speakers in our ceilings that are connected to the port through a second amp.  Works fine when using Sonos, but cannot get the Alexa app to cause anything to play on that group.  Is there a common answer I’m missing?