Alexa will work if I say time weather alarm
but when I ask to play Apple Music it will say connecting to apple. Music
then say having trouble connecting
ty for any help
Answered
Alexa and Apple Music
Best answer by Corry P
Hi
Welcome to the Sonos Community!
If rebooting your router by switching it off for at least 30 seconds does not help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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Try removing the ‘Sonos Skill’ in the Amazon Alexa App and wait a minute and then add it back again and see if that fixes things. If no joy with that, then reauthorise your Apple Music service in both the Sonos and Alexa Apps and ensure it’s set as the default service in the Alexa App too.
+19Hi
Welcome to the Sonos Community!
If rebooting your router by switching it off for at least 30 seconds does not help, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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