Voice control and smart home

Hi I’m having real trouble changing my amazon Alexa account on my Sonos one speaker to another. Even though I have de-registered the device in the account I want to disable it from! I have also signed out of all of the apps and web pages associated to that account and entered the new account details into Sonos, however it will continue to register itself against the old amazon account. it’s worth mentioning I have followed the instructions on this site and that hasn’t worked either.  It’s driving me crazy!!!

The scenario is this.All of my other Alexa devices respond to “Play xxxx”. As Apple music is the default then Apple music is used. My Sonos 1 will play music from apple music via the Sonos App. My Sonos 1 plays music via airplay  My Sonos 1 will not play music via the Alex voice command responding with words like “Hmmm First enable the skill for your Sonos one in your Alex app then ask me to discover devices” The skill is enabled hence it works on all other amazon devices.  Discovering new devices result in “No new devices found”Any ideas?Thanks

Hi, wondering when Google Assistant support is coming to New Zealand? It's available in Australia... seems strange to not be available in NZ. When purchased my Sonos gear was under understanding that Google Assistant support was coming - would be great if roadmap for NZ could be provided. Cheers

Hello, I own several different Sonos products. I recently purchased a Sonos One for the bathroom and grouped it with a play 5 located next to it in our bedroom.The grouping works, however if I use Alexa to control the Sonos one it only play on this device, but not on the play 5.Is there a way to avoid this and have the music play on both if they are grouped - and if not, why….?Thank you guys!

I lice in Seitzerland and bought a Sonos One being led to believe that I could use Alexa. Now I see I cannot use Alexa making it a Play 1 that I have paid 50 chf more for. I either want 50 chf back or a solution. This is fraud.

According to previous topics it is possible to turn off the Alexa ‘wake up’ sound in 10.0. However, I can’t find this setting in 10.5.Help please.

Apologies in advance if this is an existing thread but have limited time to search at the moment. Wondering if there's been a workaround/patch developed that allows users to control volume of GA response(s) on Sonos speakers. At present, stereo paired One in bedroom wakes our kids in the next room at minimum volume when used in the middle of the night. We'd appreciate being able to either silence or turn down GA -- current minimum volume is only reasonable with other white noise (ie: when windows are open and somebody is mowing, etc). Cheers!

I have 2 Sonos Ones that I am trying to run GA on (Alexa works fine). I have removed all music services, transferred my Sonos to a Google Account and tried everything, but still the connection is not working. I have followed all the troubleshooting steps and things still don't work. It seems like this integration needs a lot more polish. Tried on iOS, Android, failures all around.

Hi Sonos Community, Does anyone know how to use apple home kit's automation feature for a Sonos Beam. I'd like to be to create an automation that play music at a certain time, or turn off the Apple TV at a certain time. My Sonos Beam is listed in the home automation but I can't do anything with it. The speaker icon stays greyed out. Any links to articles or videos regarding this topic are greatly appreciated. Luis

Hej, Jag försöker lägga till GA´s röststyrningstjänst men varje gång jag försöker så slutar det med att det inte gick lägga till tjänsten på grund av att ett problem uppstod. Har försökt hela dagen idag. Har installerat Google assistantappen och kollat så att jag har senaste versionen på sonos och GA. Vad kan vara fel? Mvh HH

My system has worked perfectly dince i first installed it, but over the past few weeks I've lost the ability to call up radio stations. for example saying “Alexa play Heart Kent" when I was in the Kitchen to my Dot in the kitchen would result in my kitchen Sonos speakers bursting into life with Heart Kent. Now when I say Alexa play Heart Kent, I am told "I could not find a station named Heart Kent", If i say Play heart kent in the Kitchen again im told "I could not find a station named Heart Kent" If I say Play Tunein then the last station I tuned into is played through the dot, if I say play tunein in Kitchen it plays over my kitchen speakers This is really annoying  so any advice would be appreciated. Also I am running Sonos over its own network (plugging one speaker into the router)  

According to earlier post this personality was added in version 10 however I am unable to locate it in my current version of the iOS app. This is a problem for me as I really need to disable the chime and can find no references to it in the current version of the app. All software is up-to-date. Alexa skill has been disabled and re-enabled.  Thanks 

I have a playbar and two play:1’s. A few weeks ago I picked up the Ikea Symfonisk remote and it worked perfectly with my setup. Last night, my internet went out and my symfonisk remote wasn’t working. I went to set it up again and completed the setup succesfully through the ikea smart home app. However, the app still does not recognize my remote as a device. After successfully setting it up, the remote still doesn’t work and does not appear on the list of devices. I’ve tried disconnecting my account from the app, and also re- set up the ikea hub and the problem persists.

Hello everyone. I have two Play 1's and a new Sonos one I got for christmas. Here is my setup. I have the two Play 1's setup in my living room and the Sonos one setup in my kitchen for Alexa & music. Both rooms are beside each other so it's nice to have a surround sound like music on the main floor of the house. Using the Sonos app I can control the volume of the music in either room and I've also created a group to have the music streaming on all three speakers at the same time and can control the volume as a group which is great. Here is my suggestion for a feature I would like. I would like to be able to control the volume of Alexa's voice. For example if we have low music playing in the back ground and you ask Alexa something you can barely hear her. If the volume is say mid level you can hear her anywhere in the room. So when were done listening to low level music I turn the volume up for the kitchen so that if we need anything from Alexa we can hear her properly. The only

From the Sonos apps installed on my iPad and Macbook Pro I can manually create playlists from the music library  stored on my Macbook  --- basically my iTunes library assembled over several years.I can select one of these playlists or a single track and play it on either  of my two sonos one devices simply by clicking on it.But I’m not able to do this using google assistant voice control as it doesn’t recognise my Music Library or sonos playlists as  music sources. It only seems to accept streaming  paid-subscription Music Services e.g. Spotify premium account.Why is this ?Is it simply a commercial decision by Google who hope that I will subscribe to Google Play Music, which would give them a monthly revenue stream ?I could of course subscribe to a different streaming service like Spotify,  Apple Music  or Amazon Music, in which case neither Google nor Sonos would receive any subscription benefit from me.I’m quite happy for google assistant voice control to tell me the weather forecast

I have a Move that I would like to work with Alexa. In the Alexa app I can see the Move and it says it is enabled. In the Sonos App I can see where it says the Move has Alexa enabled. When I say “Alexa, play a song”, Alexa (through the Move)says that I need to enable the Move In the Alexa app. If I go into the Alexa’s app and tell it to play the song on the Move, the Alexa app indicates the music is playing but the Move does not make any sound. The Move works fine if I play music through the Sonos app. All of this is through my WiFi. This is at my weekend place. At my main home I have a Beam set up with Alexa and it works just fine.Any thoughts or advice?

Recently purchased the Sonos One Gen 2. I don’t think the microphone has worked since I brought it. It does not light up. On have it in stereo mode with another One Gen 1. I in paired the two to see if that would work, but it didn’t. I have tried tapping the button on the top and nothing happens. The other buttons on top work fine. The other one works perfectly. Please help.

Hi All, I have a connect Amp and Google Assistant working in my home. I can tell google to play Spotify or radio to the amp with no issues. i also have my TV audio out connected to the line in on the Amp. What is the voice command to tell Google to play the line-in on the Amp cheers

I’ve only had my Sonos One for a couple of weeks. Loving the sound quality and the option to add more speakers in future, but really struggling with a recurring problem…Usually ocurrs when I’ve not used the Sonos One for a few hours, such as first thing in the morning. When I ask Alexa to play something, she’ll respond “playing xxx using xxx”, but then there’s no sound at all.Here are a few examples: Example 1:Me: “Alexa, play BBC Radio One”Alexa: “Here’s Radio One”No sound.(Note - I do have the BBC “Skill” installed as I know about the BBC/TuneIN foo-fah). Example 2:Me: “Alexa, play Radio X”Alexa : “Playing Radio X Manchester from Global Player”No sound. Example 3:Me: “Alexa, play TFM from Radioplayer”Alexa : “Now playing TFM on Radioplayer”No sound. Example 4:Me: “Alexa, play I Feel Love”Alexa: “Playing I Feel Love by Donna Summer from Apple Music”No sound. The only work-around I’ve found is to kill the power to my Sonos One for a few seconds, then switch it back on again and wait fo

I honestly don’t know if this is an Assistant problem, a Vizio problem or a Sonos problem but figured I’d post here since you all are such a great community.I have a Vizio 55” P Series 4K UHD TV hooked up over HDMI ARC to a Sonos Amp and controlled over Google Assistant (activated via Sonos Ones set-up as rear speakers)Until recently, I could turn the TV off and on via Google Assistant. Now, I can only seem to turn it ON. In both cases, assistant responds to the command in the affirmative but the TV doesn’t turn OFF when I say off.I suspect it could be the Sonos component because it responds that the Sonos TV Den Control is the one responding despite there being a Chromecast built-in to the TV also.I have confirmed CEC is enabled.  I can’t remember exactly when this started but it used to work perfectly well. I have tried hard rebooting the TV.Any other thoughts or suggestions?

I came back from holiday to find that once again Alexa breaks my Sonos groups (third or fourth time). I have 5 Sonos speakers grouped through Sonos (group created from ‘Living Room’ paired speakers). I also have the same speakers selected as preferred speakers under the Alexa group ‘Living Room’. However if I tell Alexa to ‘play music in the living room’ it only plays through one speaker (bizarrely one named ‘Dining room’ although it is part of the group) and if I go into the Sonos app the group is broken. If I just tell Alexa to ‘play music’ then it only plays through the Alexa device (so the preferred speaker setting is meaningless?) So far I have checked for an update (there are none), renamed the living room speakers in case there is a conflict, disabled and reenabled the Sonos skill, rerun device discovery (after every change), set the living room speaker as the only preferred speaker (which then works through Alexa) but any Sonos group created is still broken by Alexa. Basically

Hi, as Alexa already supports India and it does it wonderfully, I am not so sure why SONOS ONE only allows certain countries in the setup and not all as available in Alexa. Is there a technical limitation to use Alexa on Sonos ? i would love to see it expand to India and would like to know if that’s a plan already

Hello Sonos Community I need some help please. I am based in the UK and have a Sonos Play One linked upto an Alexa Dot. I have been using via my Amazon Prime account the Tunein service to enable me to listen to BBC Radio stations. "Alexa play Radio 2 in the Kitchen" etc etc. However, due to some dispute between the BBC and Tunein they have pulled the BBC from their service which means I can no longer access BBC Radio stations through my Alexa and into my Sonos. Just looking at alternatives and wondered if there is a way to connect say my iPhone via Bluetooth to my Sonos Play One so that via the BBC Iplayer app I could still stream BBC Radio stations through my Sonos Any ideas or alternative solutions greatly received Thank You Brian

I just updated my Sonos system and Google Assistant to control my Sonos speakers. I am getting an error when I ask Google to play Spotify in any room. It states Spotify is unavailable. When I ask google to play Spotify on the Mini home, It works perfectly. I have unlinked and relinked both accounts and I am still getting the same error. I tried the same command with Pandora and it works fine. I can ask Google to play Pandora in any room or on Mini Home and it works flawlessly. Any assistance here would be greatly appreciated!

I know that this has been discussed before, and that due to the One (Gen 1) not having Bluetooth there was no pairing with the Echo Wall Clock, however, given that the new One (Gen 2) has a BLE chip, I’m wondering if there’s a way to connect the two of them.  Has anyone had any success getting this to work?