Question

No longer able to play Audible Books over Sonos via Alexa request

  • 15 July 2019
  • 4 replies
  • 246 views

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Hi,
-This worked up until a couple of months ago.
-An Alexa request now results in the Audible Book being played on the echo/dot but not on sonos
-Audible books play over sonos perfectly using Sonos Apps.
-I've logged out of Audible/Amazon, Alexa app and logged back in using same credentials.
-I've deleted all the devices from the Alexa app, disabled and re-enabled the sonos skill, re-discovered devices - no change in problem.
-I just spoke to Sonos tech support - they tell me that if an alexa request to play Audible Books over sonos
doesn't work, then I need to contact Amazon because Sonos only supports playing music.

I am skeptical.
If true, then I'm disappointed in Sonos. If It's not true, then I'm disappointed in Sonos support
Here's an excerpt from Sonos' website:

"..... Use Alexa to control Amazon Music, Apple Music, Audible, Spotify, TuneIn, Pandora, Deezer, iHeartRadio, and SiriusXM. Set a default music service to shorten commands....."

Any insight and guidance would be greatly appreciated
Cheers,
a12238

4 replies

Userlevel 7
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I wonder if this is an issue with the use of the Preferred Speaker. Have you tried adding the Sonos Room Name to the end of the command?
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indeey, I’ve tried specifying the room name as part of the request. Tried all zones, each with its Alexa device.
Response is consistent- plays audible book on Alexa device but not on Sonos.
I also deleted a zone, separating the alexa device from the Sonos speaker and retried requesting an audible book while specifying the room name. Same result. ...audible book plays on Alexa device, but not Sonos.
i appreciate your troubleshooting tip as it spurs me to try new approaches.

Thanks
Im having the exact same issue, was working about 3 weeks ago then ceased working. Sonos please acknowledge this issue and work with Amazon on a resolution
Following because I am having the same issue

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