Answered

Cant control Spotify using Alexa

  • 10 January 2020
  • 8 replies
  • 540 views
N

I have two Sonos ones and have never been able to control Spotify using Alexa.  I can play spotify on the Sonos through both the Sonos and Spotify app.  However if I say ‘Alexa play spotify’ the response I get is “Here is spotify, sorry that device is offline”

I have removed Alexa off both Sonos devices, disabled the spotify skill and then re-added everything.  Still not working.  I bought the Sonos One for the Alexa feature and its not working… grrrrr.  My son just bought an echo and Spotify works perfectly on it.

Can anyone help fix this please.

icon

Best answer by jgatie 10 January 2020, 19:46

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

8 replies

AjTrek1
Userlevel 7

Hi

I don’t use Spotify so I can provide an answer. However, if you do not get a response after 8 hours I’d call Sonos Tech Support for an answer.

Cheers!

Together Everyone Achieves More = T.E.A.M.
UKMedia
Userlevel 7
Badge +20

Hi

 

‘Alexa, Play Spotify’ isn’t a correct command, please see:   https://support.sonos.com/s/article/3514?language=en_US

As a test, can you please try ‘Alexa, Play Soft Jazz’.  Please let us know how you get on.

 

Remember: Sometimes Red Wine helps :)
N

Thanks for your replies.  Alexa will not let me control music at all I.e pause, skip etc.  I’ve tried the commands as per the info on their website and none of them work.  Even the Alexa app says I should be able to say “Alexa play Spotify”.  There is definitely something wrong.

jgatie

Make sure all your devices in the Alexa app have unique names.

N

They do all have unique IDs.
I just asked Alexa to play Bruno Mars and The response Alexa gives me is “sorry that device is offline”

Any request for Spotify and that’s the response “the device is offline”

UKMedia
Userlevel 7
Badge +20

Hi 

Can you open the Alexa App in a Browser ( https://alexa.amazon.co.uk/ or  https://alexa.amazon.com ) 

and under Settings click on any device that is shown as offline.  With regard to @jgatie suggestion, this applies to devices AND Groups in Alexa - they each have to be unique.

Remember: Sometimes Red Wine helps :)
N

Thanks UK Media.  I tried that and all devices are showing as being online.

UKMedia
Userlevel 7
Badge +20

Can you confirm that you have added the same Spotify account to both Alexa and Sonos as Music Services?

Remember: Sometimes Red Wine helps :)
Terms & ConditionsCookie settings