Voice control and smart home

When I try to play music on Sonos group set from Apple Homekit I get “Controls unavailable for this device.”   The speakers (Playbase, Sub and 2 Sonos Ones) are grouped as home theater set.   How to solve this?  

Hi there, I've been using Alexa on my beam for months with only a few issues. The main issue is sometimes it stops responding to voice until I go into the Sonos app and I remove Alexa voice service in room settings and then just re-add it. That has always fixed it in the past, in a few seconds. A bit annoying, but only every month or two. Tonight, same issue, so I removed Alexa and went to add again. However, it won't add tonight. I've tried from three different devices. As soon as I press to sign into Amazon, it pauses for a second and then says there was a problem adding Alexa, it doesn't take me to the Amazon login page at all. I've tried restarting, deleting the skill in the Alexa app, deregistering the device from Amazon etc. Otherwise it's working fine as a speaker and TV bar. Even works for streaming when I ask an Amazon echo to play music on it. Just won't enable Alexa its self. Any one else have this. Wondering if server side as was working fine. Any ideas? Thanks Steve

Recently purchased a Sonos One Gen2 to replace a Google Home in my bedroom and I've noticed that the GA support is highly suspect on the One. There are multiple issues that I'm wondering if others are experiencing: 1) No matter what volume I set the speaker, the GA's voice is the same (loud volume), how do I turn her voice volume down? 2) Can I set an alarm volume separately from the speaker volume (similar to what I can do with my Google Home). 3) This is the big one, I often get no response from the Sonos for simple GA commands like what time is it, etc, and eventually GA responds with "There was a glitch, please try again in a few seconds". Is GA on Sonos really this unreliable? It reminds me of my GH when I first got it who knows how long ago (but it runs fantastic now). Appreciate if anyone can provide feedback, maybe I somehow have a defective unit and need to replace it, but somehow I doubt that's the issue. Thanks Sonos community! PS: I also have a Play:5 and a Sub and love

Hi,  I’m new to Sonos and to the forum.  I set up my Sonos One this morning with Alexa.  It’s working, but every time I ask for a song, Alexa repeats the the name of the song and the singer. Annoying.  I discovered the command that is supposed to put and end to this is, “Alexa, turn off song ID.”  When I say the command, Alexa acknowledges my request but then continues to announce the song and singer.  Is the problem that this command is not implemented with Sonos? Is there a workaround?  Using an alternative to Alexa for instance.  Thanks in advance for any help or suggestions. R

If I request Alexa to play a song, Alexa will talk over the first few seconds of the song. Not a huge deal, obviously, but annoying all the same. I want to hear the song in its entirety, not with Alexa's voice talking over the beginning.

Sonos Community,  I have a 4 room Sonos setup that works well together and is linked to all my music accounts. I also have a Google Hub and multiple Google Homes and Minis in different rooms in the house. Is it possible to play a song on spotify (or any music service) across the entire network of speakers, both Google and Sonos, simultaneously? 

I want to make my sonos music library the default library for Alexa. Currently it is set to the Amazon Music Library. There are no 'sonos' options to change

Does the play:5 take voice commands like the Sonos One? I can control what is played via my google Assistant but not speak to the play:5. 

Hello! I'm trying to set up my apartment for a small, simple home theatre, but I'm running into problems with the audio. My current setup consists of a projector sitting on a shelf on the back wall, a Chromecast plugged into the projector via the HDMI port, a Google Home Mini also on the back shelf with the projector, a screen mounted to the opposite wall of the projector, and a Sonos Playbar mounted to the wall underneath the screen. I don't have a TV that's easily accessible to plug the Playbar into (since they're on opposite walls), so having the Playbar pick up the audio of the projector is potentially not possible (or will require a rather long cable). My hope was to connect my Google Assistant to my Sonos account, with the Playbar set up without a TV, and have audio play through the Playbar when casting to the Chromecast in the projector. Currently, the audio for the Chromecast plays through the Google Home Mini's speaker (by default). The Playbar is visible as a device in my

Hi folks, I’d like to switch my stereo-paired Sonos One speakers OFF of the Wi-Fi connection and onto a wired ethernet connection.  I have read the helpful posts here on HOW to do that, but the WiFi connection is always “in use” and therefore cannot be removed. But I’ve come to believe that maybe it is always in use, because (perhaps?) the Alexa feature REQUIRES only WiFi connections….can anyone confirm that?  Or has anyone successfully set up an Alexa-enabled steros pair of Sonos Ones directly over ethernet? [PS: I realize that an ethernet connection just sets up a hidden/dedicated WiFi network just for SONOS.]  Thanks, -Bill-

Hi there  I just bought a sonos play one  I have multiple Alexa devices at home, they are in multiple groups  If i add the Sonos to any of my groups and play music to that group it comes out of only the Sonos    How do i resolve this so i can play music out of all speakers in the group  Speakers are Alexa’s alexa dots and Sonos one Gen 2 speakers    I simply need to play music to all speakers    Thanks   

I’ve just bought two Sonos Ones (2nd gen) and am trying to get Alexa to stream different music from Spotify to both. The setup: Sonos Ones A and B Amazon accounts C and D Spotify premium family with accounts E and F Alexa default music service set to Spotify for both Sonos One A is set up to use Alexa via Amazon account C, which is linked to Spotify account E in the Alexa app. B uses Alexa via D linked to Spotify F. In other words, each One is linked to a separate Amazon account which is linked to a separate Spotify account. At the moment when I ask A to play something it works fine, but when I ask B to play something it starts playing but A stops. Both Spotify accounts are in the Sonos app. The two Amazon accounts are in a household if that makes any difference. The Alexa configuration seems to be working fine since I can see the expected voice history in each of C and D. I saw in some older threads that you could only initiate one stream using voice-control, but those threads also sa

In the Amazon Alexa app > Devices tab, when I select one of my Sonos speakers and access the Device Settings screen, I am unable to change the name of my Sonos device using the 'Edit Name' option. I can change the text, but when I click 'Done' the name reverts back to the default name of 'Thomas's Sonos One Second Edition'.

Hi All I’ve got various Sonos speakers around the house, and use a combination of the Spotify App (on PC, iOS, and Kindles) and Sonos App (on PC and iOS, for better control of volume, grouping, EQ etc). I always play from the Spotify App, and use Kindles around the house, so that I can see album art, skip tracks, add to playlists, hit the like button etc. These can also be used to change the playlist / radio. I’ve just got an Echo Show 8, thinking it (being Amazon) could be used to behave like the Kindles, but in a more robust desktop unit (ie an integrated unit not needing a separate stand, power cable sticking out the top etc). I’ve got Spotify up and running on it, but whenever it kicks in, it takes over the track that was playing on Sonos, but plays it just to the local Echo. While I get it, that’s not what I was wanting to do, and there doesn't seem to be a method of selecting a different device (eg Sonos). I don’t actually want it to play on the Echo Show speaker, just be a viewe

I have succesfully set up the Beam some months ago and could play Amazon Music through, however recently I noticed when I ask music to be streamed Alexa responds, but no music is actually played.  The Beam works correctly along with the Sub when being used as a Home Theatre.   And yes I have an Amazon subscription via Prime.

Hi, i've 4 echo dot and 2 sonos one, there is a way to add my sonos in the alexa multi room? I have a speaker group into alexa app, but i can't add sonos. thanks

In September 2018 Amazon released the AVS Device SDK that allows Alexa enabled 3rd party speakers to use Alexa Multiroom Music (MRM). This means Amazon now supports music played from Echo speakers and 3rd party speakers at the same time. Does Sonos plan to update their Alexa enabled speakers (One, Beam) to allow Alexa multi-room music?

Hi Folks, I recently got an email from Sonos saying that we can now play music from Apple Music using Google Assistant. However, whenever I try to play music using my Sonos One I get an error "Okay, playing music using Apple Music... I'm sorry there was an error with Sonos One". Can anyone help me out with this? The email states that the Google Assistant integration leverages the Apple Music subscription using the Sonos App, so there shouldn't be any issues. Below is a picture of the email. Thank you, Phillip K

Connected my Beam to my Samsung TV ARC port. Volume control is working, but can't get Alexa to turn on or off my TV. She says "Sorry TV is not responding". Any idea?

So, just given my Daughter a Sonos One for her bed room to add to the other Sonos devices around the house.   Prior to this, all Sonos devices, Alexa and Apple Music accounts in the house were all mine.   But she has her Apple Music playlist and stuff on her iPhone… so she needs to use her Apple Music account….. so far so good!   Register Sonos One to MY account  Add My Daughter’s Apple Music account to Sonos she can now use the Sonos app with her Apple Music profile   But I can’t figure out the next step of linking her Alexa account AND her Apple Music to the Sonos One.   From what I can find on the web talks about linking an Echo device to a child’s Amazon account but the options for this does not seem to be available in the Alexa App so I can’t then add her Apple account to Alexa   Any ideas how to manage different users within the same house and multiple Apple Music accounts?   I would be OK for her to have my Alexa account on the Sonos One, but really need her Apple Music to be o

Hello, I’ve been using Alexa (amazon.co.uk account) and Sonos (incl. Sonos One) for years with no issue. Few weeks ago some of my Sonos devices went offline. I had to reset all the system to resolve the issue. Everything but Sonos One is working back OK. But I cannot enable Alexa on my Sonos One.  I did:  - factory reset of Sonos One (several times, including reconnection thru wifi and thru ethernet).  - uninstall / reinstall Sonos & Alexa app on my iPhone  - disable skill and re-enable with account linking Sonos skill in Alexa app   My Sonos One is working, but only one way. It is not listening to Alexa commands. Mic is ON of course. What I think is that my current iPhone Sonos app looks a bit different that it used to and I cannot find options that are mentioned in dozens of tutorials and howtos that I am studying for weeks.   Here is how it looks currently: Please note that there is Settings option in right bottom corner and there used to be “More” option. In System submenu I ca

I live in Romania but speak English. I cannot get Alexa or Google Assistant to work on my Sonos One. Is there a fix?

Do we have the capability to play Sonos within Alexa groups yet? I can see that it was discussed early in 2019, but can’t see a recent update on this.

Hi   Just bought a Sonos one speaker. Everything connected to same network. It plays fine, can ask for Radio 6 for example and it works. I can play Spotify on my phone ans physically select the speaker from the device list. However, if I ask Alexa to play something, it just searches amazon music instead of Spotify, even though I have Spotify as the default.    When I say “Alexa, play Spotify”, it says that my account doesn’t support streaming on the device   Any ideas?

I have two Sonos ones and have never been able to control Spotify using Alexa.  I can play spotify on the Sonos through both the Sonos and Spotify app.  However if I say ‘Alexa play spotify’ the response I get is “Here is spotify, sorry that device is offline” I have removed Alexa off both Sonos devices, disabled the spotify skill and then re-added everything.  Still not working.  I bought the Sonos One for the Alexa feature and its not working… grrrrr.  My son just bought an echo and Spotify works perfectly on it. Can anyone help fix this please.