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Joker C
Contributor I
June 19, 2020
Question

can't find Amazon Alexa in Services & Voice menu

I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around. 

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    24 replies

    Jacobjacobi
    Trending Lyricist I
    June 20, 2020

    I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around. 

    Hi. I’m in Jersey too and have Alexa through the move. Have you installed the Sonos skill in the Amazon app?

     

     

    John B
    June 20, 2020

    I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around. 

    When you say ‘the other way round’, are you expecting to use Sonos to play through Amazon devices, grouping together Sonos and Amazon devices?  If so, then none of us can do that.  Maybe that isn’t what you mean.

    Joker CAuthor
    Contributor I
    June 20, 2020

    Jacobjacobi

    If it's the one in the pic yes. But its good to know it works here thanks

     

    Joker CAuthor
    Contributor I
    June 20, 2020

    I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around. 

    When you say ‘the other way round’, are you expecting to use Sonos to play through Amazon devices, grouping together Sonos and Amazon devices?  If so, then none of us can do that.  Maybe that isn’t what you mean.

    No I meant that I have done the Alexa side of things... app,  skill, account and enabled all devices in the Alexa app inc the Move. What I can't do is activate the Alexa voice in the sonos app because it doesn't seem to exist in my menu

    Jacobjacobi
    Trending Lyricist I
    June 20, 2020

    I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around. 

    When you say ‘the other way round’, are you expecting to use Sonos to play through Amazon devices, grouping together Sonos and Amazon devices?  If so, then none of us can do that.  Maybe that isn’t what you mean.

    No I meant that I have done the Alexa side of things... app,  skill, account and enabled all devices in the Alexa app inc the Move. What I can't do is activate the Alexa voice in the sonos app because it doesn't seem to exist in my menu

    I know it might be obvious, but have you clicked on the + symbol here?

     

    i missed the whole section for a while: don’t ask me why. 
     

     

    Jacobjacobi
    Trending Lyricist I
    June 20, 2020

    I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around. 

    When you say ‘the other way round’, are you expecting to use Sonos to play through Amazon devices, grouping together Sonos and Amazon devices?  If so, then none of us can do that.  Maybe that isn’t what you mean.

    No I meant that I have done the Alexa side of things... app,  skill, account and enabled all devices in the Alexa app inc the Move. What I can't do is activate the Alexa voice in the sonos app because it doesn't seem to exist in my menu

    I know it might be obvious, but have you clicked on the + symbol here?

     

    i missed the whole section for a while: don’t ask me why. 
     

     

    Joker CAuthor
    Contributor I
    June 20, 2020

    Jacobjacobi

    Yes, see pic from my app/account. It lists all the apps you can use just not Amazon one I can see in yours:

     

    Jacobjacobi
    Trending Lyricist I
    June 20, 2020

    Hi. I’m having issues posting to this forum now - not sure why. 
     

    I have a separate section to add music services. If I add add music service I get the list you have. If I add voice service I only see amazon and google as options. I’m on the iOS version of the app 

    jgatie
    jgatie
    June 20, 2020

    Jacobjacobi

    Yes, see pic from my app/account. It lists all the apps you can use just not Amazon one I can see in yours:

     

     

    Those are music services.  You need to choose Voice Services.

    Joker CAuthor
    Contributor I
    June 20, 2020

    So these are the steps im following that get me to the menu above.  Is that right? 

     

     

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