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Joker C
Contributor I
June 19, 2020
Question

can't find Amazon Alexa in Services & Voice menu

I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around. 

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    jgatie
    jgatie
    June 20, 2020

    If voice services were available, it would be listed at the top as "Voice Services" with it's own Add sign.  Perhaps you are in a country that does not have voice services available, or your country is entered incorrectly in your profile.  Check the country here:

    https://www.sonos.com/myaccount/user/profile/

     

     

    Joker CAuthor
    Contributor I
    June 20, 2020

    jgatie

    Thanks but as you can see from Jacobjacobi post it should be available where I live. Our only difference is he is using OIS and im in droid.  I have emailed sonos support as this should be working. 

    jgatie
    jgatie
    June 20, 2020

    jgatie

    Thanks but as you can see from Jacobjacobi post it should be available where I live. Our only difference is he is using OIS and im in droid.  I have emailed sonos support as this should be working. 

     

    That doesn't mean your country is set correctly.  I've seen it happen before; features or services are not listed due to a  blank or incorrect country in the profile.  Only takes seconds to check.

    Jacobjacobi
    Trending Lyricist I
    June 20, 2020

    jgatie

    Thanks but as you can see from Jacobjacobi post it should be available where I live. Our only difference is he is using OIS and im in droid.  I have emailed sonos support as this should be working. 

     

    That doesn't mean your country is set correctly.  I've seen it happen before; features or services are not listed due to a  blank or incorrect country in the profile.  Only takes seconds to check.

    I’m not sure if this helps. 
     

     

    Joker CAuthor
    Contributor I
    June 20, 2020

    It's set to a 'jersey UK' postcode so that shouldn't be an issue.  Tempted to link my account to a proper uk post code though. 

    UKMedia
    UKMedia
    July 4, 2020

    Can you also open the Alexa App>Settings>Device Settings and check the Device Location for your Sonos device.

    Remember: Sometimes Red Wine helps :)
    Joker CAuthor
    Contributor I
    July 4, 2020

    Can you also open the Alexa App>Settings>Device Settings and check the Device Location for your Sonos device.

    Hey UKMedia, thanks for the suggestion.  Problem is I don't seem to have the option to select location in my device menu, see pic... any ideas? Thanks

     

    UKMedia
    UKMedia
    July 4, 2020

    Please select Devices (bottom right button) then select All Devices. If you then select the Move , you should be able to select location.

    Remember: Sometimes Red Wine helps :)
    Joker CAuthor
    Contributor I
    July 4, 2020

    Please select Devices (bottom right button) then select All Devices. If you then select the Move , you should be able to select location.

    Nope... see updated pic. The only devices that give me a location option are the Amazon ones e.g Echo dot, fire TV etc. The option is not there for all 3rd party devices :-/ should add that all my amazon devices are set to UK GB location

     

    UKMedia
    UKMedia
    July 4, 2020

    That's strange, here's my Move settings:

     

    Remember: Sometimes Red Wine helps :)
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