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Joker C
Contributor I
June 19, 2020
Question

can't find Amazon Alexa in Services & Voice menu

I live in Jersey which should come under uk so expect my sonos move voice control to connect to my Alexa but I can't find the option in the Service & Voice menu in the sonos settings. I can play music etc through all my sonos devices using my Echo dot I just can't seem to get it working the other way around. 

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    UKMedia
    UKMedia
    July 4, 2020

    All of my Sonos devices show a location.

    Edit:

    All my Alexa Sonos devices show a location.

    Remember: Sometimes Red Wine helps :)
    UKMedia
    UKMedia
    July 4, 2020

    Can you please check that you have no duplicate device or group names in the Alexa App?

    Remember: Sometimes Red Wine helps :)
    Joker CAuthor
    Contributor I
    July 4, 2020

    Can you please check that you have no duplicate device or group names in the Alexa App?

    I have Hue bulb called 'living room' and also my playbar speaker and as 'living room', see first pic. Could that cause an issue? 

    Also they and fire TV are in group living room see 2nd pic. Thanks

     

    UKMedia
    UKMedia
    July 4, 2020

    It could well be. Please see my post re naming standards: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/best-practices-for-naming-of-devices-6819283/index1.html

    Remember: Sometimes Red Wine helps :)
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