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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

4718 Topics
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CARL AContributor I
asked in Google Assistant and Sonos
Google Assistant

Hi all! I tried installing my two Sonos One today with Google Assistant. First I installed One of them and tried it out and when i give command to lower volume it only lowers the One with Google assistant set up. I then installed the other One in hopes that this would solve the issue but then it doesnt respond in english anymore, it responds in Swedish(!!) Im a Swede so I know 😉 help?

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Jeff S
5 years ago
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melinesContributor III
posted in Amazon Alexa and Sonos
routine command alexa on sonos

i gave routine alexa command directly to sonos one. it works well. but why everytime i receivs a sonos message that say it's impossible?

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UKMedia
5 years ago
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anicol55Contributor I
posted in Google Assistant and Sonos
Cant get Sonos One to play Spotify Using Google Assistant

Just bought a Sonos one. I have Spotify Premium as my Default Provider in Google Home, it works on the 3 other google minis I have. But Sonos one keeps saying I am sorry I cant help with that, or I dont know how to do that. If I change my default music service to Google Play Music it works perfectly ( still got a couple of days remaining on current subscription). I have unlinked and relinked spotify on google home and the sonos app but nothing seems to work, anyone had a similar issue?

1269633
Edward R
5 years ago
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apraggContributor I
asked in Amazon Alexa and Sonos
Tunein radio not working

Originally had a Sonos One. When asking Alexa to play radio there was no issues through Tunein. Bought a Beam and moved the One to another room. Since doing that Alexa will not play any radio stations through Tunein on either device. Any ideas? I’ve got a diagnostic code of 779537869.

22815
Ken_Griffiths
5 years ago
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BRYAN_25Avid Contributor I
asked in Google Assistant and Sonos
Any way to play my own music uploaded to Google library?

I'm not surprised that I can't play the music in my local (NAS) library with the new GA/Sonos integration. However, is it also not possible to play music that I've uploaded to my Google Music account? I can do this using the Sonos app. If I try "Hey Google, play (artist) in the office" I get "OK (artist) from Google Play Music playing in the office. Sorry looks like the subscription tier for Google Music is not supported." I've also added "from my library" to the command and that doesn't help.

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P
5 years ago
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VanoContributor I
posted in Amazon Alexa and Sonos
Alexa Volume Steps Too Large

Hello Sonos friends, Does anyone else feel that the volume steps via Alexa are too large? This is a problem for me, especially at the lower volume steps. Level 1 is barely audible, while level 2 is too loud for background listening in my apartment. I don’t ever even get above level 5 or so, even when I want the music “loud”. I’m constantly having to walk over to the Sonos One and tap the volume controls, something I never had to do with the regular Echo. Clearly the Sonos One just has a huge volume range, while Alexa only has a 1-10 scale. I just wish more of the range was centered on quieter volume steps.

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5 years ago
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jan_koenigContributor I
asked in Google Assistant and Sonos
Sonos x Google Multi Room

Will the new Sonos with Google Assistant also feature Multiroom across Sonos and Google? For example playing music on Sonos One and Google Home mini at the same time? Thanks for any help.

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A
5 years ago
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Tab123Contributor I
asked in Smart home integrations
Lighting with Sonos

I have a sonos one and want to use the light feature, do I just buy a Philips hue bulb and sync it to the sonos? Or do I need something besides that. Never had anything like this before, and I'm a bit of a techno phobe

34214
Dr Ross.S
5 years ago
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winnieqContributor I
asked in Amazon Alexa and Sonos
Sonos One Voice Services Reading 'Error'

Hi All, I've recently had my Alexa working correctly for the past few weeks, however today when I tried using Alexa it says 'Sorry I'm having trouble understanding right now, please try again later'. Did the usual forget devices, re-enable skills in Alexa which did not work. Then I checked the Sonos App and under Voice Services for my Sonos One it says 'Error' with an accompanying message underneath reading 'There was a problem retrieving Voice Services account information for this room. Please try again.' Thought it was an internet connectivity issue, however my internet is fine and it's been about 12 hours and hasn't self resolved. Unsure how to solve this one - any thoughts? Regards, Winston

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Jeff S
5 years ago
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ploder73Contributor I
asked in Amazon Alexa and Sonos
Sonos and Alexa listening

I have a Sonos One with Alexa enabled. I also have amazon echo in other rooms in the house. No matter where I go in the house everytime I say the work Alexa the sonos always goes quiet to listen. I tried changed the voice command name still the same thing. I also closed the door in a room upstairs and spoke quietly to the echo in that room and still the sonos goes quiet to listen with the echo in the other room Very frustrating when you are watching TV etc... Any idea how to get stop this pattern and only listen in the room I am in and talking to it?

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P
5 years ago
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timellershawContributor I
asked in Amazon Alexa and Sonos
Playing Virgin Radio on Sonos One - App vs Alexa

Hi, I have recently started to listen to Virgin Radio (via TuneIn) on my Sonos One. If I select Virgin from the Sonos App all works well, but if I ask Alexa to "Play Virgin Radio" it will stutter and not play correctly. Sometimes it will play havoc with the Sonos to the point that I can't stop it (either via the app or Alexa) and have to cycle the power. Occasionally it tells me there is an "incorrect stream". If I change the voice service to Google it will play OK. If I play other stations from TuneIn via Alexa they work OK. Does Alexa stream things in a different way ? Thanks Tim.

13961
ratty
5 years ago
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mhollerbContributor I
asked in Amazon Alexa and Sonos
Best way to connect Beam and FireStick 4K

I'm a little confused by the different ways to connect Sonos and Alexa, and if they differ or conflict with each other. For backstory, I've had no issues with Alexa integration for the past year, so I'm fairly familiar with using it. I have an Echo Dot and Play:1 upstairs and the Beam downstairs. I recently got a FireStick 4K. In my Alexa app I see my Beam in two ways: [list] [*]TV Room, w/ Sonos Beam grouped/defaulted to that room ('Connected via Sonos') [*]Soundbar ('Connected via Fire TV') [Note I don't know if this is connection is wireless or through HDMI-CEC via the Panasonic TV, then optical/HDMI coverter to Beam] [/list] Is there any issue with the duplicate devices? Is there a difference between the two regarding how Alexa and Beam interact? If so, is one preferable over the other? Thanks.

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M
5 years ago
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Tpmb927Contributor I
asked in Google Assistant and Sonos
Google Assistant on AMP?

I'm new here. I'm likely to buy a Sonos amp for my back yard speaker setup. Will there be an update to AMP so that I can add the Sonos amp to a speaker group in Google home? That would clutch it for me. If not, will I have to find a Chromecast audio on eBay and use that? Are there alternatives since CCA is discontinued? Thanks!

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T
5 years ago
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Quest101Contributor I
asked in Amazon Alexa and Sonos
Sonos no longer responding to Alexa commands: Spotify and audible

Over the last few days my sonos one and beam will no longer play Spotify based on Alexa requests. I can direct music to them via the app and voice commands to my Echo dot will play spotify. They will play tuneIn stations via Alexa. I can adjust Spotify volume by voice but I can’t start music or pause or stop it. I have the same issue playing audible. I’ve de-authorized and re authorized and tried all the steps in answers provided in other threads by ukmedia (including powering all sonos off and starting a new set up). Diagnostic 850972675. Not sure what else I can do?

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luispinzon
5 years ago
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LawsonContributor I
asked in Amazon Alexa and Sonos
Alexa wont play Scala Radio on a Sonos speaker

Alexa will play Scala Radio and Sonos will play Scala Radio *(using the App) - but when I say 'Alexa, play Scala Radio on kitchen" she says "I could not find a station named Scala Radio" ! She will however respond to "Alexa, play Radio 3 on kitchen" Any idea why? On Tunein withing Sonos Scala is a favourite.

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I
5 years ago
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ApadanaTrending Lyricist I
asked in Amazon Alexa and Sonos
'There was a problem adding alexa'. please help

I am about to go insane. I don't know what else to do. I had issues with alexa on my sonos one so i decided to remove it so i could re link it again, but now i can't do it. After i click on sign in to alexa, signing in it waits for a bit then it tells me that there was a problem adding alexa. I've done everything. restarted router. replugged speakers. made new sonos and amazon accounts. reset my controller. please help, I am getting super frustrated here

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UKMedia
5 years ago
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wkuwizContributor I
asked in Amazon Alexa and Sonos
Alexa and multiple Sonos One Speakers

Hello! I have six Sonos speakers (3 Play, 2 Sonos One's, and a Beam). I enjoy the sound and use the app to play music throughout my home. My question regards the integration of Alexa into three of the devices: How do I get the second Sonos One and the Beam to respond to the built in Alexa options? Currently I can only get the original Sonos One to play on voice command, turn off, etc. Neither of the other two devices respond at all. I have searched the community and the Alexa App for solutions. Would love to know the tweak in settings I need to accomplish this. Your help is appreciated.

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melvimbe
5 years ago
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MahaloContributor I
asked in Amazon Alexa and Sonos
Alexa stopped playing through sonos play 5 gen 1

I have two echo dots and one echo input in three different areas on the same network. My my first dot, in the kitchen, and next to my Sonos Play 5 gen 1, recently stopped streaming to Sonos. It was working fine but not sure why it stopped. Alexa says that it’s playing the track on Sonos (which is what the ply 5 is called) but nothing comes through the speaker. I can can play to the Sonos directly through other devices on Spotify through my iPhone 6s Andy so can my wife through hers. Im not sure if it’s something recent that I changed, but can’t figure out what. The Sonos is the preferred speaker setup on the kitchen dot. Thanks,

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M
5 years ago
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ArsCerebriContributor I
asked in Amazon Alexa and Sonos
How can I convince my Sonos that I'm in the US?

I live in Guam, which IS A US TERRITORY. We are governed by all US Federal laws, and residents of Guam are US citizens. When I try to set up Voice support, it tells me "Not available in your country." Really? My country is the US. Mind you, this problem is not unique to Sonos. I recently switched my business to an Office 365 platform, and I kid you not, Microsoft absolutely would not charge me in US dollars. They insisted on charging me Australian dollars, even though we are absolutely part of the US and we use exclusively US dollars as our currency. This should be a REALLY simple problem, Computer People! Set your system to "US Territories = US." Why is that so hard? Google can find my IP address on a map, down to within about 100 meters, so I'm pretty sure they can figure out that I'm in the US.

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UKMedia
5 years ago
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Fredfreddy0Contributor I
asked in Amazon Alexa and Sonos
cant unmute my Sonos one mic

I have a fairly large open kitchen/living room area and have 2 Sonos Ones set up on opposite sides of the room, paired. It does not seem to allow me to have both of the microphones enabled, so I end up shouting at Alexa from across the room if I happen to be sitting near the one on perma -mute. Is this a deliberate design or is there something wrong with my speaker? If I tap the mute button on it nothing happens

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F
5 years ago
spydrwebb
spydrwebbProdigy I
asked in Google Assistant and Sonos
Google Assistant volume

Google seems to have made some progress (through their own proprietary Home app) with GA voice volume. They've allowed the end user to customize the volume level used when GA responds to commands. When will Sonos adopt this same functionality?

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spydrwebb
5 years ago
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danfeContributor I
asked in Google Assistant and Sonos
unable to use google assistant to play music from sonos

I have a play:1 and have added the Google assistant voice service successfully to the Sonos app. I linked everything and for a success message. I can see my speaker in the Google home app. When i go to Services->Music in the Google home app, Sonos is not available as a choice. Only Google play music and YouTube music, and no default provider are.options. below that are Deezer and Spotify neither of which I have. The last option says, Other Music Services but it is not clickable. When I try to tell google to "play Phish from Sonos on the patio speaker" it always attempts to play from Google play music but then gives me this error "Sorry, it looks like you need to log in again on Google play music on the Sonos app". So I do that, it says it's successful then o try again and same problem. How do I get google assistant to recognize Sonos as a music provider and properly link my accounts?

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W
5 years ago
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theartofutilityContributor I
asked in Google Assistant and Sonos
Google Assistant not always responding and timer not stopping

Hi all I have recently been experiencing problems with my Sonos One with GA. Everything was working fine until around a couple of weeks ago when Google does not always respond when saying "Hey Google" or "Okay Google", even when the chime sounds. The problem appears to have been getting worse. Also recently, when setting timers (say for cooking etc.) when the time is up and we tell Google to "stop the timer" or "cancel timer" etc., it stops for a bit but then starts beeping after a few seconds. As you can imagine this can be infuriating and the only way to stop it has been to switch off the Sonos from the mains. All in all, i.e. general responsiveness of the Sonos to GA commands seems to be fairly laggy when compared to our Google Home minis which are a lot more snappy and responsive. I'm wondering whether these are just teething issues which Sonos is working through and whether anyone else has experienced patchy performance? Thanks TT

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G
5 years ago
Michael_274
Michael_274Avid Contributor I
asked in Google Assistant and Sonos
Can't run Alexa and Google Assistant at the same time?

I was really excited to update my Sonos system with Google Assistant. I use both Alexa and Google Assistant for different tasks because they are good a different things. When I updated yesterday, I was really disappointed that I can't run both at the same time. Am I doing something wrong? Or do I indeed have to pick one or the other?

33688
UKMedia
5 years ago
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hnatiucbContributor I
asked in Google Assistant and Sonos
google assistant doesn't work properly in the uk

Googlr is not working in Sonos one gen 2 . Before I was using Alexa and is was working okay. But Google became available so I change to Google, but Google is not responding to my requests. All it can do is play and stop the music and that only sometimes. I am the only one that has this problem?

7562
M
5 years ago
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