Voice control and smart home

Why doesn’t my Sonos speaker appear the same way my HomePods and my Apple TV do in the control center? This means that I can only AirPlay to the Sonos speaker from other devices. Is this by design or is it a Sonos limitation?    

I’m just starting buy buy philips hue products and wants to see if the Sonos will work well with Philip Hue Sync Box. I want to know first if I can connect it directly to the TV I’m going to use or do I need to have another device like Apple 4K to use it correctly? I own a lot of Sonos products and need to make sure I’m spending my money on something that works!

For 2 days now if we ask alexa for a specific song it plays and then it stops, before, after the originally requested track playback would continue buf not anymore. The twitter team is not able to help us resolve the situation. Does anyone have an idea how to fix this?? Thanks.

How can I get Alexa to play My Music Library (using the Bridge to my NAS drive) onto my Sonos speakers

Still trying to get my GA routines working again on my Sonos Ones, but I’m just encountering one error after another that makes it difficult to even pinpoint the specific problems. That’s very frustrating!   First of all the GA routines invoked on my Sonos speakers are now failing about 30% of the time in the last few weeks. It tends to come and go in bursts - if there’s one failure, there are lots more for a while, then things settle down. (Just to be clear, there are no failures on my Google Home speakers, no failures on the Echo Dot located right next to the Sonos speakers, and no failures if I switch to Alexa as the voice assistant on Sonos).   Whenever there is a failure, GA on Sonos locks up for more than a minute with the “active” LED on, then says something went wrong. Sometimes it’s worse - for example if I ask it to play my news briefing, the response is sometimes delayed for several minutes, during which time the active LED is not on, and GA on Sonos will not respond to any

Hi. I can’t get Alexa to work on my Sonos One speakers because I can’t enable the microphone. I have added the skill in the Alexa app but in the same app it says that the speakers are offline. I can’t toggle on and off the microphone on the speakers either.    When I first got them, it all set up fine but I stupidly moved one over Christmas to use at friend’s house. Big mistake. I’ve tried resetting completely but no luck.    Can anyone help?    Thanks

Whenever I have my house cleaned, inevitably the cleaning people have diligently dusted the tops of all my Sonos One & Beam speakers, thus disabling the microphone on one or more of them (despite repeated requests for them to not dust these). When I get home I start making Alexa requests but of course there's no answer. I have to run around the house & manually check each microphone button. I'd like to be able to DISABLE the microphone on/off button entirely from within the app settings, to prevent people from accidentally turning off the microphone. There's already a "Speaker Touch Controls" enable/disable setting - but alas, this doesn't seem to affect the microphone on/off button. Could this functionality please be added? Thanks!

Hello all   ive just purchased a Sonos beam and 2xones gen 2 speakers. I already have Alexa working away.    ive now setup the Sonos as surround system and it’s working great.    I decided to add Alexa to the Sonos.    it’s seems to add with no issues, everything is enabled and looks like it should work.    I get the initial Alexa voice warning and it states Alexa is working on the Sonos beam    the beam works with Alexa voice commands and also I can turn it on or off with a swipe of a finger  HERES THE PROBLEM GUYS   The 2 rear speakers don’t work at all with Alexa. They work perfectly with Sonos surround and the Sonos app but the little White microphone on the speakers doesn’t light up and can’t be swiped left or right. It’s permanently off and doesn’t respond.  in the Alexa app it’s enabled and can see the Sonos and I’ve added the Alexa via the Sonos app and all seems well apart from the rear speakers.    any help is really appreciated. I’m in IT as well so I’m no noddy here, they

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enabled Sonos speakers. We're constantly fine-tuning and adding new features, along with improving the integration as we work together to bring the ultimate music and sound solution to your homes with Alexa and Sonos. That means new features, improved performance, and everything in between.  This thread is a resource for people who might have questions that they're looking for answers to; a directory or megathread, so to speak.  To start with, our home page is here for Alexa on Sonos. It's kept up to date and shows some great information to answer your questions. We have our getting started thread with the basic setup and questions, and a similar guide here to follow to get yourself all set up with the Sonos Skill for Alexa.  Also, there's the how it works thread for anyone looking for more details.  Since launch, there have been many chan

Hi does anyone know if there is a way to turn off the sonos alexa bing sound after a command has been executed?   I have had to turn off alexa on my sonos beam in my bedroom as the post command bing is very loud and wakes everyone up.   thanks kevin

So I took SONOS up on their 30% off upgrade offer, bricked 4 devices and added two Beams and 4 more SONOS One 2nd Gen speakers.  I already had 2 SONOS One 1st Gen speakers.  Now Alexa won’t play Pandora upon request.  I ask, “Alexa, play Enya radio on Pandora” and I get the response “Enya radio on Pandora”.  But nothing happens.  I discovered if I state immediately after the response, “Alexa, play” then the music will actually start playing.  Yes, it’s a work around, but still annoying since the system worked perfectly before my expensive upgrade to the latest technology to make SONOS happy.  I’ve deleted the Pandora skill and re-added it … restarted everything … nothing helps.

When I try to play music on Sonos group set from Apple Homekit I get “Controls unavailable for this device.”   The speakers (Playbase, Sub and 2 Sonos Ones) are grouped as home theater set.   How to solve this?  

Hi there, I've been using Alexa on my beam for months with only a few issues. The main issue is sometimes it stops responding to voice until I go into the Sonos app and I remove Alexa voice service in room settings and then just re-add it. That has always fixed it in the past, in a few seconds. A bit annoying, but only every month or two. Tonight, same issue, so I removed Alexa and went to add again. However, it won't add tonight. I've tried from three different devices. As soon as I press to sign into Amazon, it pauses for a second and then says there was a problem adding Alexa, it doesn't take me to the Amazon login page at all. I've tried restarting, deleting the skill in the Alexa app, deregistering the device from Amazon etc. Otherwise it's working fine as a speaker and TV bar. Even works for streaming when I ask an Amazon echo to play music on it. Just won't enable Alexa its self. Any one else have this. Wondering if server side as was working fine. Any ideas? Thanks Steve

Recently purchased a Sonos One Gen2 to replace a Google Home in my bedroom and I've noticed that the GA support is highly suspect on the One. There are multiple issues that I'm wondering if others are experiencing: 1) No matter what volume I set the speaker, the GA's voice is the same (loud volume), how do I turn her voice volume down? 2) Can I set an alarm volume separately from the speaker volume (similar to what I can do with my Google Home). 3) This is the big one, I often get no response from the Sonos for simple GA commands like what time is it, etc, and eventually GA responds with "There was a glitch, please try again in a few seconds". Is GA on Sonos really this unreliable? It reminds me of my GH when I first got it who knows how long ago (but it runs fantastic now). Appreciate if anyone can provide feedback, maybe I somehow have a defective unit and need to replace it, but somehow I doubt that's the issue. Thanks Sonos community! PS: I also have a Play:5 and a Sub and love

Hi,  I’m new to Sonos and to the forum.  I set up my Sonos One this morning with Alexa.  It’s working, but every time I ask for a song, Alexa repeats the the name of the song and the singer. Annoying.  I discovered the command that is supposed to put and end to this is, “Alexa, turn off song ID.”  When I say the command, Alexa acknowledges my request but then continues to announce the song and singer.  Is the problem that this command is not implemented with Sonos? Is there a workaround?  Using an alternative to Alexa for instance.  Thanks in advance for any help or suggestions. R

If I request Alexa to play a song, Alexa will talk over the first few seconds of the song. Not a huge deal, obviously, but annoying all the same. I want to hear the song in its entirety, not with Alexa's voice talking over the beginning.

Sonos Community,  I have a 4 room Sonos setup that works well together and is linked to all my music accounts. I also have a Google Hub and multiple Google Homes and Minis in different rooms in the house. Is it possible to play a song on spotify (or any music service) across the entire network of speakers, both Google and Sonos, simultaneously? 

I want to make my sonos music library the default library for Alexa. Currently it is set to the Amazon Music Library. There are no 'sonos' options to change

Does the play:5 take voice commands like the Sonos One? I can control what is played via my google Assistant but not speak to the play:5. 

Hello! I'm trying to set up my apartment for a small, simple home theatre, but I'm running into problems with the audio. My current setup consists of a projector sitting on a shelf on the back wall, a Chromecast plugged into the projector via the HDMI port, a Google Home Mini also on the back shelf with the projector, a screen mounted to the opposite wall of the projector, and a Sonos Playbar mounted to the wall underneath the screen. I don't have a TV that's easily accessible to plug the Playbar into (since they're on opposite walls), so having the Playbar pick up the audio of the projector is potentially not possible (or will require a rather long cable). My hope was to connect my Google Assistant to my Sonos account, with the Playbar set up without a TV, and have audio play through the Playbar when casting to the Chromecast in the projector. Currently, the audio for the Chromecast plays through the Google Home Mini's speaker (by default). The Playbar is visible as a device in my

Hi folks, I’d like to switch my stereo-paired Sonos One speakers OFF of the Wi-Fi connection and onto a wired ethernet connection.  I have read the helpful posts here on HOW to do that, but the WiFi connection is always “in use” and therefore cannot be removed. But I’ve come to believe that maybe it is always in use, because (perhaps?) the Alexa feature REQUIRES only WiFi connections….can anyone confirm that?  Or has anyone successfully set up an Alexa-enabled steros pair of Sonos Ones directly over ethernet? [PS: I realize that an ethernet connection just sets up a hidden/dedicated WiFi network just for SONOS.]  Thanks, -Bill-

Hi there  I just bought a sonos play one  I have multiple Alexa devices at home, they are in multiple groups  If i add the Sonos to any of my groups and play music to that group it comes out of only the Sonos    How do i resolve this so i can play music out of all speakers in the group  Speakers are Alexa’s alexa dots and Sonos one Gen 2 speakers    I simply need to play music to all speakers    Thanks   

I’ve just bought two Sonos Ones (2nd gen) and am trying to get Alexa to stream different music from Spotify to both. The setup: Sonos Ones A and B Amazon accounts C and D Spotify premium family with accounts E and F Alexa default music service set to Spotify for both Sonos One A is set up to use Alexa via Amazon account C, which is linked to Spotify account E in the Alexa app. B uses Alexa via D linked to Spotify F. In other words, each One is linked to a separate Amazon account which is linked to a separate Spotify account. At the moment when I ask A to play something it works fine, but when I ask B to play something it starts playing but A stops. Both Spotify accounts are in the Sonos app. The two Amazon accounts are in a household if that makes any difference. The Alexa configuration seems to be working fine since I can see the expected voice history in each of C and D. I saw in some older threads that you could only initiate one stream using voice-control, but those threads also sa

In the Amazon Alexa app > Devices tab, when I select one of my Sonos speakers and access the Device Settings screen, I am unable to change the name of my Sonos device using the 'Edit Name' option. I can change the text, but when I click 'Done' the name reverts back to the default name of 'Thomas's Sonos One Second Edition'.

Hi All I’ve got various Sonos speakers around the house, and use a combination of the Spotify App (on PC, iOS, and Kindles) and Sonos App (on PC and iOS, for better control of volume, grouping, EQ etc). I always play from the Spotify App, and use Kindles around the house, so that I can see album art, skip tracks, add to playlists, hit the like button etc. These can also be used to change the playlist / radio. I’ve just got an Echo Show 8, thinking it (being Amazon) could be used to behave like the Kindles, but in a more robust desktop unit (ie an integrated unit not needing a separate stand, power cable sticking out the top etc). I’ve got Spotify up and running on it, but whenever it kicks in, it takes over the track that was playing on Sonos, but plays it just to the local Echo. While I get it, that’s not what I was wanting to do, and there doesn't seem to be a method of selecting a different device (eg Sonos). I don’t actually want it to play on the Echo Show speaker, just be a viewe