The Community Corner

Hello everybody, I’m trying to get in touch with customer Support on the phone, unsuccssfully so far. How can I claim back VAT charged singe customs will charge me again taxes on the Canary Islands?thank you for your time, best regards

Ok, I’ve read the long threads on safety for sanus wss22 speaker stands ( after ordering a pair) , now my question is,… is anyone happily using them with no issues?? Mine will be here next week but have I wasted my money?? I don’t have young children and an old dog but they will be behind the sofa where people walk past umpteen times a day , I opted for sanus due to price and the fact they are a tad higher than the rest and the back of my sofa sits at like 33” … I am a tiny bit concerned I’ve wasted my money??? Any reassurance from anyone?? thanks 

Do any one having a terrible time with the Sonos form to get the Apple gift card $50. No matter what l do (photos of the bill and the Sonos Beam bar) it refuse my formAny one with ideas ????

What has happened to customer service?  I am trying to get a credit back and I am told just to e-mail with a 7 DAY turnaround and over an HOUR hold time  7 days takes me past my returns period.  I am debating returning and rebuying which is absolutely ridiculous. How can Sonos not get a better support system and maybe some automation?  It is a few hundred dollars here so nothing tiny.   Update:  Finally got through and the support gentlemen was very polite.  Still do not think it should remotely be that much of a pain to get a price credit.  I am in a free return period and the price is lower.  I do wonder how many times Sonos has had to eat return shipping for a rebuy.  they act like it is an exception to match a price.  I bet it is a substantial amount that they would save by making it easier.  There needs to be a better way.

Sonos i expected a superb sound and i am not impressed with the price and sound. I think my polk surround was better sounding and  after a few hours of watching a movie etc it’ll shut off 

I’m in the process of upgrading my system to get everything on S2.  I took advantage of the upgrade credit and requested shipping labels to send back old equipment for recycling.  I received 10 emails with 10 different shipping labels.  How can I find out which label goes to which product?  

My S2 controller for PC has a black background with dark grey sliders to grab and scroll through the song titles.  I can hardly see the dark grey sliders due to lack of color contrast against the black background.  I see that this has been a complaint on here for a decade, yet the controller’s skin color  is still nearly unreadable.  What is the solution for this S2 controller problem?  

Everytime a guest comes over and tries to search for a song using my android devices they fail.Without exception. I can see the frustration with the search user interface. I have to step in every time and explain the tabs on the top and the bucketing of results by service and how to drill down.Everyone trips up on the search UI. This is the most important feature. It also poorly represents the product for potentially new users. There has to be a better way

I just got my Sonos Sub gen 3. At closer inspection the panel gap on the back of the sub differs between 0-2mm. (See images) Is this to be expected? Should it affect the sound in any way? If it’s only cosmetic I can live with it. Even if I’m a bit disappointed with the craftsmanship for such an expensive product 

Reason why I’m not going to update 14.19.1…have read a few posts on this. Low volume seems to be a repeat issue..again. Example…  

I ordered Sonos arc on Nov 22nd, Sonos order history says package was delivered via FedEx on Nov 26th, but it was delivered to wrong address (Photo on fedex site is not my home and I didnot recieve the item). What are my options now? 

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Sonos and other retailers have marked down prices 20%.  When i try to use my 30% credit against the new price is does not allow it. Only against the higher non sale price. This is wrong as the 30% is really only 10%. Sonos should allow the credit against the product price on any given day. 

Hi forum members,I could not resist Sonos black friday deals and gave myself an early xmass present, a white Sonos One Gen2.What about you?Neven

I am trying to buy a product from the Sonos website, and the pricing changes from the Shop price to the Cart price. WTF, Sonos?You can’t even make customer purchasing work smoothly?You guys seriously suck.

Hello, I have been a Sonos customer for years, I have several speakers (3 Play:1, 1 One, 1 Amp, 1 Beam, 1 Move, 1 Roam).In my room, I usually listen to music to fall asleep (at very low volume) and to wake up (at higher volume).To do this, I created two playlists: "Bedtime" (3 Mike Oldfield albums, in the original order), and "Wake up" (Genesis albums in random mode).To automate all this, I have an alarm at 7:20 am ("Wake up" playlist for 15 min) and then, 20 min later, an alarm with the "Sleep" playlist at the lowest possible volume, for 1 minute.This way, at night, I only have to press the speaker to start the music (or start an Alexa routine, which will turn off the lights, tell me my appointments for the next day and then start the playlist again on the Sonos in the room)But there’s one thing that complicate my life, though:- For alarm playlists, you can shuffle them or not, but for loop playback, you have no choice: it's on by default.This means that every morning, after one minut

Hi, due to some stalker issues, I’ve had to locate and disable all the microphones lurking in my home.  A recent sweep of the whole house lit up my old-fashioned Sonos Playbar as having a hidden microphone in the front right area.  The technician was adamant that his microphone-hunting device was keying on a mic hidden behind the fabric of the Playbar.  I did’t feel like destroying the front of the Playbar to uncover the mic, so we just unplugged it until I could get some feedback on this.  Any ideas?

What trackers does Sonos authorise in their apps?

With the introduction of sub mini how many people would love to see Sonos update the system to allow for dual sub mini’s to be added to a room setup rather then using its bigger brother?   

Un prodotto, che conosco ormai da 10 anni e devo dire che me ne sono innamorato fino dall’inizio per la qualità ma non solo anche per la semplicità d’utilizzo! strano? ma è proprio così il prodotto è sempre stato al centro tra ti uso come utente base o ti uso come utente evoluto, ed è proprio per questo che ha fatto successo!!! ...ora vuole sapere se questa condizione potrà continuare? questo lo saprete solo voi se se se se riuscerete ad essere  abbastanza fedeli (cosa che non mi sembra) o abbastanza onesti e trasparenti (cosa che non mi sembra)!!! il momento è DURO per tutti quindi cerchiano di renderlo più facile tanto per gli altri quanto per noi stessi… SONOS 😋

Hello, just bought the Sonos Arc, Sub, one one SL to go along with new Samsung tv.    Alot to learn.  Where is the best place to learn everything I need to know?   On sonos.com, the “learn” tab doesn’t have much.   The sparse documentation I got doesn’t tell me alot.   I’ve got the system working, but I want to learn the app, how to set up voice commands, etc.     Is there a youtube channel?    Some documentation somewhere?    I really want to learn this, but not finding anything out there.  Thank you from a Sonos newbie.

I tried to use the SONOSLIVE discount code, valid today only i believe, but it doesnt work when ordering 2 x Sonos One - Gen 2 ...

I received an email inviting me to participate in a new “Sonos Beta Rewards Program” which comes from sonosbetarewards@impactgroup.us.   Is this legit?

My products are registered but I cannot determine where I look them up?  I’ve signed in, but no tab saying My Registered Products

I’ll be retiring in 1-1.5 years and the wife & I are planning to move to South Korea to live for 2 years before returning back to the US. I have several Sonos products and soon planning to upgrade from Sonos One to Fives to complete my system. I would like to take the Ones, Fives & Move with us to Korea. Will the Sonos work in Korea? Will the Sonos app and Spotify work?