I bought a brand new Gen3 sub and it was defective out of the box as it was generating bass. Went through troubleshooting with support and they decided to RMA my unit. I received a replacement and it’s a certified refurbished unit instead of a brand new unit. I was told I would receive a brand new unit since mine was basically new.
I contacted support about the refurbished unit I received and was told I was sent that instead of a new unit because they were out of stock of new units. I asked to return it and get a full refund and was told I can’t get a refund on an RMA unit.
So now I’ve paid for a new unit, it was defective so RMA the next day, and received a refurbished unit and told there’s nothing that can be done for a refund. What kind of support is this Sonos? Supposed be 100 days easy return right?
