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dm2325
Contributor I
December 3, 2022

Sent refurbished unit after RMA new defective unit

  • December 3, 2022
  • 1 reply
  • 200 views

I bought a brand new Gen3 sub and it was defective out of the box as it was generating bass.  Went through troubleshooting with support and they decided to RMA my unit.  I received a replacement and it’s a certified refurbished unit instead of a brand new unit.  I was told I would receive a brand new unit since mine was basically new.

 

I contacted support about the refurbished unit I received and was told I was sent that instead of a new unit because they were out of stock of new units.  I asked to return it and get a full refund and was told I can’t get a refund on an RMA unit.

 

So now I’ve paid for a new unit, it was defective so RMA the next day, and received a refurbished unit and told there’s nothing that can be done for a refund.  What kind of support is this Sonos?  Supposed be 100 days easy return right?

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    1 reply

    Corry P
    Corry P
    Sonos Staff
    December 5, 2022

    Closed as a duplicate of 

     

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