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Lalexander
Contributor I
December 1, 2022

Upgrade Return Labels

  • December 1, 2022
  • 3 replies
  • 195 views

I’m in the process of upgrading my system to get everything on S2.  I took advantage of the upgrade credit and requested shipping labels to send back old equipment for recycling.  I received 10 emails with 10 different shipping labels.  How can I find out which label goes to which product?  

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3 replies

sjw
Local Superstar
December 1, 2022

You do know you don't need to return them and can keep using them as a separate S1 system yourself?

Or give them to family?

Or sell them and tell the buyer the Upgrade credit has been used?

The only reason to return them really is for Sonos to environmentally recycle them.

Sonos won't really care which product has which label -  your discount is not dependent on them receiving them back.

LalexanderAuthor
Contributor I
December 1, 2022

I want the equipment environmentally recycled.  I always look for ways to pass stuff on.  However, I don’t know anyone in my circle that  could use these.  Each label has a different weight listed.  So, I imagine that what they are paying for the shipping is based on weight.  And UPS would probably balk at having a label for 3 lbs on a box weighing over 12 lbs.

sjw
Local Superstar
December 1, 2022

In that case I'd be most surprised if there wasn't something linking each email, label and device.

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