What has happened to customer service? I am trying to get a credit back and I am told just to e-mail with a 7 DAY turnaround and over an HOUR hold time 7 days takes me past my returns period. I am debating returning and rebuying which is absolutely ridiculous. How can Sonos not get a better support system and maybe some automation? It is a few hundred dollars here so nothing tiny.
Update: Finally got through and the support gentlemen was very polite. Still do not think it should remotely be that much of a pain to get a price credit. I am in a free return period and the price is lower. I do wonder how many times Sonos has had to eat return shipping for a rebuy. they act like it is an exception to match a price. I bet it is a substantial amount that they would save by making it easier. There needs to be a better way.
