Talk Sonos Products

Join us live on Tuesday, June 11 at 11 a.m. PDT for a behind-the-scenes look at the making of Sonos Ace.Submit your questions in the comments and our team will pick a few of their favorites to discuss during the event on Sonos.com  

I received my Sonos Ace and spent a few hours playing with settings to try to get a good sound from them.  I read in another thread someone recommending disabling volume normalisation within Spotify.  That vastly improved the sound quality for me.Unfortunately in my testing, I identified a buzzing noise.  It is more obvious on some tracks.  I wonder if others can replicate it.  On “Shout” by Tears for Fears, the opening bars feature some metallic percussion.  This is in the first ten seconds of the track.Listening through the Aces, there is a noticeable and pronounced buzz/noise at the end of each of these percussive clusters.  The buzz increases at the end of each cluster.  I have tried the track on multiple devices and this is only apparent on the Aces.  It should not be there.I spent two hours - the first hour on hold - with Sonos support.  The person I eventually spoke to was helpful enough, but all of the troubleshooting steps he suggested I had already done.  He escalated the mat

My local library, hosted on MacOS, remains unusable since the update.I’ve reviewed the newly updated guidance from Sonos on how to add a local library. But it is identical to the solution the community has been using for weeks. Unfortunately this does not work for me and several others I’ve conversed with here.But for what must be the 15th time, I dutifully re-reviewed every step and followed them to the letter on my system, noting that it is *exactly* how I’ve been sharing my music library for Sonos for several years. After 5-10 minutes of ‘indexing’ this now too familiar error message was displayed once again:  So, my library remains inaccessible via my S2 system. My configuration is *exactly* what Sonos and the community recommend. The only thing that has changed is the Sonos update. The error message provides no insight as to why my library cannot be indexed.And I can’t call Sonos support because they do not operate at the weekend. My configuration:MacMini running MacOS Catalina 10

Stations (BBC1, BBC2, Triple J and TMM) are greyed out and can’t be accessed or played. 

I have 2 issues: When playing a record on the turntable, I can only control the volume, etc from the Victrola app. The turntable does not appear in the Sonos app at all whilst playing. According to Victrola I should only need their app for initial set up and be able to use the Sonos app afterwards.  Having finished playing records on the turntable, all other sources, TV, streaming services become disconnected from Sonos. I have to unplug and reconnect my Beam to get  my Sonos speakers to recognise those sources again.  Any help gratefully received. 

Up until the introduction of the new Sonos app, I only had IOS (iPads, iPhones) Sonos Controllers.Local Music Libraries (and PlayLists) disapeared with the introduction of this app.Direct complaints to CEO Patrick Spence yielded nothing but a reply from Sonos Support that access to Local Miusic Libraries was restored on May 21st, as if this user is too stupid to find a menu entry in the IOS app.On June 27th, I had the idea of installing the Windows Sonos Controller. There is a Gotcha described below but this controller is able to access local music libraries and create/remove playlists. Sure enough, these libraries and playlists appear in the IOS app.Here is the gotcha (and no, I am not talking about the upgrade from SMBv1 to SMBv2): the Sonos controllers do not use the server name int the SMBv2 logon. The typical SMB logon is ServerName\UserName but the Sonos controllers use \Username, meaning you cannot use domain credentials, for example, on a Windows network. Here is a typical Sono

Hi, I recently purchased a Samsung 70” UHD TV.   It does not have an optical output.    I purchased a insignia HDMI Audio Extractor and was told that this would allow me to connect to my playbar.    I keep getting a no signal detected error message.   is there a better product or work around to make this work? 

iPad Pro, Era 300 ,S1 Samsung QLEDSpent 3 hours talking to tech support.  He had me download an app to share my screen and nothing worked.   Frustrated and clueless.  This evening I emailed the contact CEO and suddenly my Era 300 is connected to both the iPad and the tv but cannot add my S1 speakers to  the  mix.  Spoke top soon!  It just disconnected-no kidding!  Any advice?  Thank you,(Analog) Suze 

Hello! I am looking for advice for the best option to play my old CDs with my Sonos speakers ( Playbar, Sonos 1 and Sono SL).The three options I have found are : Brennan Helix, used Sonos connect + cheap/used CD player, Sonos Era 100 + cheap/used CD player . Thanks

In a recent thread I described the issue I’d faced since “The Update” that prevented me from adding my music library, hosted on a Mac Mini, to an S2 system. I had file sharing configured per Sonos recommendations (even before the update), and although Sonos could connect to the share it would fail during the indexing process with this incredibly informative error message: O RLY? TL;DR: If you encounter the above error, it may be an issue with the cumulative volume of metadata in your music library, despite that not having been an issue before the May update. This certainly affects shares stored on MacOS using libraries managed with Apple Music, although I will note that I do not believe this represents an issue with Apple's products, as it's clearly linked to a data limit within Sonos. However, it’s one you’re more likely to encounter if your music management approach, like Apple Music, involves naming files with proper names, rather than a simple disc-track numbering system. Troublesh

Since the new app update, my Sonos, when first powered up, will default to 0 volume.  I am conditioned to press the button then get to work, after a few minutes I realize it is not playing and see that the volume is at zero.  Just now I paused a song, and when I returned to play it, the volume was back at 0?  Am I missing something?  I see you can set the max volume, but no where do I see how you can set a default beginning volume?  Am I just asking too much?

Hi, I’m currently looking to possibly switch up my old surround setup to a Sonos system. I have some questions regarding the setup and possibilities of Sonos. I need to have at least a 5.1 setup for watching television, but I would like to add a zone/room with two additional speakers for the kitchen. Whenever I’m watching a movie, I would like only the living room speakers working. However, when listening to music, I would like to have both zones active (or one of them). Currently, I have speakers that are very visible, so I would like to use wall speakers where possible without losing audio quality. Is this possible with Sonos products? I’ve added a small sketch of what I would like to achieve.  Thanks in advance,

I received an update yesterday thinking this would rectify the issues with Music Library and the queues!  I was mistaken.  Now the app is even slower and my Music Library disappears as a source every day.  My speakers also ungroup every day for no reason. The recent update was another example of poor developer code.  I kept getting an error that it could not connect to network- Try again!  Over and Over.  It finally update all my speakers except one- said there was an issue code 1000. There is no issue with my network.  Everything in my home runs just fine and have no issues except with SONOS.  I have invested heavily in SONOS to play my library music but I am the mercy of the playlist and shuffle.  There is still no crossfade icon in the new app.  Everyday, I have to turn it on from the app on my MAC.I honestly thought SONOS could do better than this.  This is almost two months since 80.00.04 was rolled out which was a debacle.   

If I start playing something on one device (my phone) and sometime later look at now playing on another device (my iPad) it’s not correct. It shows the correct queue but can’t tell what track in the queue is playing. Usually it tells me that it is the first track in the queue.Needless to say this never used to happen *also, this community asks you to select a topic but the app isn’t a topic heading. All of my problems relate to the app

Hello,  It’s so frustrating that I cannot connect my regular Sonos Move to the new Sonos App. While the Sonos Move device appears listed on the App along with my other Sonos products, which I ‘tick’ it to stream music to the Move, the App say “Unable to Connect. Please try again later.” This never used to happen in the older app and I have been using the Move without a problem since 2019 on the earlier App. My internet network, bandwidth all is the same and I checked there are no updates required on the Move or the new App. I don’t want to use Bluetooth on Move for various reasons!  I am in Australia and when I call the Sonos Australia helpline number, the wait is for more than 2 hours everytime I called!  Can anyone PLEASE help me!!  Thanks heaps! 

I am in the UK. When I ask my Sonos Roam for the time it is incorrect. It appears to not know about British Summer Time / Daylight Savings. How do I change this so that the time is correct and I can use features such as the alarm reliably?

After the last app release I can’ t search a song anymore. I’d like to search a song within my music library.How can I do? Thanks 

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself. Device: iPhone 14 Pro Max - iOS 17.4.11.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you

I've noticed a bug with the new app in combination with my Roam SL. On the album page of my streaming service (Deezer in my case), when I hit the play button, in some cases, it will start playing the music in the queue, instead of the album. If I press the play button again, it might start the correct album. I haven't noticed this with any of my other Sonos products.Added a screenshot to illustrate what button I'm talking about. Circled in red.Hypothesis: the button calls on two functions. First replace the queue, second start playing the queue. When the first operation fails, the second is still called. 

Everytime I open the new Sonos app on my iphone, it asks me to turn on bluetooth.  Is there anyway to supress this pop up?  I only turn on bluetooth when needed.

Hi,I'm building a new house and debating which way to go for the master bedroom.  Option 1: two 6in Sonos architectural speakers in-ceiling on the two side of the bed. This will be a very clean look, since the speakers won't be visible. However, it will cost around $1250 for speakers and amp, plus wiring costs. Since this is a new construction, I can do the wiring without any issues. Assume I would get nice immersive audio with proper stereo affect when I'm in the bed.  Options 2: one Era 300 on the side table towards the right of the bed at the wall. This will be a very cheap option, with Era 300 refurbished units going for less then $400. It won't be a bad look as well, since I have a side table where this can go. However, I wonder if this will not be very immersive, as you would hear music coming from one side when you are on the bed.  Options 3: have two Era 300s on stands at the opposite wall from where the bed is. I feel this will give an immersive experience. It will cost much l

When will the ability to downgrade software be restored to the S1 app?  I purchased a Move speaker in May because it was supposed to be compatible with the S1 app and my older Sonos speakers, but in order to make it compatible, it needs a software downgrade.  The latest version of S1 removed this feature.  When will the app be updated to have that feature restored?  Thank you.

I have a Sonos Roam, I recently was listening to radio through it, now I want to switch back to Line In, but can’t figure out how. Advice, please.

It is not a question its like feature request or may be somebody could suggest the workaroundThe problem is I have to change EQ settings at least two times per day. During the day I want to get the best sound experience (set up default EQ settings). At the evening I have to reduce bass to not disturbe my neighbours, even when I watch TV and sounds not so loud. EQ settings is not easy to get. I have to go deep into the app settings to change the EQ settings.It would be cool to have EQ profiles or at least quick access to EQ settings

I have a hidden network at the Clients Property and all fixed devices, Ipads, Apple TV’s, Printers, Tv’s, Chromecast, Bose Speakers etc and are all authorise by the Mac Address added to the systemI connected to a network with a different SSID and Password so I could get it’s mac address as there is nothing on the Unit. Once setup I then added the MAC to the system and factory reset the Move 2Went through the setup and it connected, but after that it never connects again and not seen on the ipad it was setup up with and on the same hidden networkAny ideas? Is it because it hidden? Works on any other device added over the last 2 years fineThanksGraham