Talk Sonos Products

I have an LG UN9000 tv with a Panasonic UB150 4k player and the Beam (Gen 2).  For the life of me, I cannot get anything but Stereo PCM to play from blu ray discs that have a DTS-HD Master Audio 5.1 soundtrack.  Does anyone know the optimal settings for my blu ray player and/or TV that can help me get DTS Surround?  I tried every possible combination of player settings (changing from Bitstream to PCM) and TV settings (making sure the HDMI input is also set to PCM like the player).  Thanks in advance for anything to help!  

Our local radio stations still appear in our favourites but they will not play. The only thing we have done is switch to Execulink from Rogers. Yesterday I spent two hours on the phone with Sonos support and was not able to find anything wrong with my Sonos. Is it possible for telecoms to restrict access and if so why? 

Hi,New Oled Panasonic with Bluetooth remote. Any ideas on connecting to the playbar? Thanks

I bought the Beam (Gen 2) and Sub for my home theater setup. The theater room is an Apple TV HDMI connected to a projector that projects on to a screen. No physical TV in the room!For the life of me I have been searching high and low for a simple wireless connection from the Apple TV to a speaker across the room that also wirelessly connects to a sub and *****doesnt restrict what content I can watch or listen to. Music, movies, TV, whatever***** Does this truly not exist?? I can’t believe the Beam doesn’t have bluetooth functionality in 2021.My question is: Is there any way whatsoever that I can stream movie audio from the Apple TV to the Beam+Sub wirelessly? Airplay, 3rd party app anything PLEASE?? I really don’t want to return these speakers.

I found this   And I have followed the instruction on how to go about it..installed npm and 2FA then gone to terminal and sudo npm install -g sonos-web-cli then npm audit fix --force and searched the instruction on what to do next.. Seems I missed out a step.  but still, using the commands the commands in terminal even with sudo I cannot get an instal that does not fail Not sure what other info to supply at the moment so will leave it at that , until someone can let me know what they need to know to help me.Install log from npm included below    

Hi, since the ARC is connected to my Sony AG9, I can no longer switch to the television speakers (TV system). So deactivate the output via the audio system and activate the TV system. As soon as I switch that in the television menu, it switches briefly 2-3 times between the TV system and audio system and at the end the audio system is active

Hi!I have a Sonos amp in my outside patio and two Sonos Ones as a stereo pair in my living room. I used to be able to group them all directly on my iPhone with my Apple TV that is connected to a receiver in another room, and they would a play music in the whole apartment. That option stopped working all of a sudden. I did a little googling and found about this “Group non-AirPlay Products option” so I anxiously went to check… but in my Sonos app that switch is greyed out and I can’t toggle it. Can someone please help?

Hello! Did some Googling and reviewed quite some topics on here/Reddit/Unifi Community but couldn’t find anyone with the same symptom. I just recently bought some Ubiquity gear and got the majority of my devices on the new network. One of the things that I wanted to achieve was to wire all my devices where I can. This resulted in my Sonos setup in the Living Room beeing almost completely wired, except for the Sub. The setup is a “classic” Sonos surround setup with a Playbar and two Play:1's (and the Sub).The surround setup has went to a complete factory reset due to the fact that the remote of my new TV was not able to bind properly. This is still buggy but that seems to be another challenge I guess.Today, all of a sudden, a new device came up in my Unifi controller on the same port where my Playbar is connected to (and I don't use the second port on the Playbar for “daisy chaining”). While I was investigating this, 3 other devices (as in; uniqu

First, I am an adept of sonos products.Now. For the roam, sorry..Change all the time from bluetooth to wifiWithout charge, just wait for 20 minutes before she accept to answer to you, when she accepts to charge with her sonos base (not all the time).Lost from group permanent. To be reinitialized all the time.Connexion in bluetooth ? Call Einstein!!!Don't buy!! Go for the rest of the products.   

Remote volume disabled by TV.New TV. Old Playbase.New Panasonic TV. Setup new panasonic remote with Playbase.All ok including old panasonic remotes.Except... playbase sound controls become inoperative on new panasonic remote when TV turned back on.Reregistered new remote many times which only registers when TV off !!When TV turned on then the new remote no longer controls sound on playbase. Old remotes still control playbase and tv no problem. All other functions on all remotes work fine.Is this an optical handshake or bluetooth  clash? All kit firmware fully updated.Seems to be new remote with playbase issue.  

I want to play sound from multiple sources on my Sonos speakers using the Sonos Port. I have a JVC RX-702B receiver (link to manual: http://resources.jvc.com/Resources/00/00/90/LVT1437-007A.pdf). Would it work to connect the Port's line-in to the receiver's DVR out/record? Will the digital connection from the Port to the receiver's digital in 1 (DVR/DVD) still work to stream from the Port to my non-Sonos speakers? It's there a better way? 

Having to submit this question is a matter of frustration and embarrassing at the same time.  Frustrating because I haven’t been able to figure out a fix on my own and because supposed solutions vary depending on whether the Sonos device is a Beam, Playbar or Arc.  Embarrassing because I haven’t been able to determine whether the problem I’m actually trouble-shooting is the same as the multitudinous solutions I’ve seen.Specifically, I’ve connected my LG CX77 to my Beam (Gen 1) and surrounds (Play 1s) via HDMI using eARC.  The LG Magic Remote properly controls audio sent over HDMI to the Beam.  But, the LG Remote will not control the volume of my Sonos system for any audio source other than the TV, i.e., Tidal, Spotify, Tunein, etc.  Is there an actual fix, or am I condemned to using at least two remotes?It is not an adequate solution to try and fool the remote to send IR to the Sonos.  The sound quality transmitted via HDMI in a surround configuration is far superior t

Hi, question already seen on this community, is there news about Apple music lossless on Sonos S2 native app. After Qobuz and Amazon, Apple Music should be the next new entry.

Sonos has a new feature product roadmap for the S2 App.  It’s about resource allocation (soft/hardware engineers) budgets and, prioritization. Understand the game; don’t focus on the players…Complaining just generates endless, obligatory and vapid Corporate speak responses.Unless there are hundreds, thousands of voices voting on this poll, or through comments or “+1”’s, line item by line item in this thread, Sonos has no impetus to......allocate dev resources to a NEW priority (TruePlay for 2020/2021 Apple devices)I have an brand new Arc, Sub 3, and One SL ,pair ($2,053.00); iPad Air 4 (2021).I vote ‘YES”!

Hi,  I really need help because the SONOS experience is below zero and I am about to do things to it which I will regret. I have been a SONOS user for a long time and always have been happy with them. Lately I have a serious issue that bothers me so much. I have purchased a new TV Samsung Q60Aa 55. Since I have connected the Beam it randomly fails to detect it is installed using the TV speaker instead of the Beam. I try the settings, plug it out, disconnect the cable from the eArc connector, reinstall…. And after a while it seems to detect it until I turn off the TV and can start all over this very annoying time consuming issue. Help please. I have always enjoyed my Beam, which still works fine connecting to Spotify. But am unable to use it as a sound bar for the TV. Help..  BTW. It always has worked well with my previous TV LG branded. 

My three Pico audio remotes for Sonos just started behaving weird.  The Pico OFF button does not turn off Sonos.  The other buttons on the Pico audio remote work fine.  Any thoughts????

How long does the returns process typically take? My return got collected by UPS last Wednesday but I’ve not heard anything back about it being received at Sonos yet. I haven’t returned via courier before so not sure on the timeframes.

Hello all after hours of research and phone calls I’m still a bit lost so lets see if this helps clear up my questions.  When i built my house i had gotten 3 zones pre wired for in wall/ceiling speakers zone 1: living room 5.1 surround sound pre wired  (all speakers in wall)zone 2: Kitchen 2 speakers (in ceiling) zone 3: Back patio (2 on wall, 2 in ceiling)   ZONE 1in order to create a true surround sound experience and keep everything simple and clean i want to go with everything from Sonos. For the 5.1 surround sound what I’m confused on is it possible to run 4 in wall speakers, 1 arc (in place of a center channel) and 2 subs off of just 1 Sonos  amp and it all actually work correctly to create a surround sound experience?i did find  this video ( https://youtu.be/cUUyOMRvsiI ) similar set up to what I’

Can I use the Amazon music app on the Sonos beam without using Alexa? I know you can use the Sonos app but I prefer the Amazon app. I just want to cast to it like I can with the Spodify or Pandora app. Thanks 

Hi all , hope you're all well ! The S2 app notification  disappears occasionally from my phone , it can be there for an hour then it goes off and I have to go back on the app and it appears again , also in the app it said something like " can't connect let's fix this " speakers and beam were all ok I just forced stopped the app and all was good , just seems a bit buggy ? 

Hello. I upgraded to the s2 app and lost the ability to use my connect. In the past I had 30% off for upgrade on the connect as I want to upgrade to Arc. After moving to the s2 app I can’t find the connect in the apps anymore so I can’t see the upgrade offer. Is there a way to put in serial number and check the upgrade offer another way? Matt 

Hi, I connected my beam to my Samsung TV (hdmi arc). My Apple TV is connected to my TV. However I can now change the volume, I would like to see the volume animation bar on the Apple TV when I adjust the volume. Is this possible?

so has anyone been selected to be a beta tester? if so what did they send you and how long did you get to keep it for? i am an avid audiophile and  electronics guru. been building  and fixing computers and electronics since i was 12 work in IT administration professionally   and run my own side bu9iesnes total electronic solutions. i would be the perfect beta tester as i have beta tested for multiple platform 1 being Microsoft and their newest OS before it comes  out. thank you much and god bless!

After having installed the 13.4.1 update this problem occurs: a daily update of my music library at 11.50am removes the active queue in one of my rooms. Radio play in other rooms is not affected. The problem occurs repeatedly and can be reproduced. Diagnostic: 78616423. Please advice what to do. TIA.

Yeah I know.Looking at upgrading a chunk of hardware. My understanding of S2 (as opposed to S1) is the main benefits I would get are:SMBv3 support Hi-Res/HD (which I’m not likely to use) A platform that is mostly the same as S1 but works A chunk of new hardware replacing 16-year old hardware, including warranty Potential of S2 platform development over standing stillAs I would be upgrading from v8.4 I would lose 3 CR100s but regain Spotify streaming. Mandatory UpgradesI have 4 ZP100s, A ZP80 & a Play 5 that would need upgrading to support S2, all of which are eligible for 30% discount. And cost me £2,585. Optional UpgradesI also have 5 Play1s, a Playbar and a Sub that are all Gen1 but are S2 compatible to my knowledge. To upgrade these to the latest they are eligible for a 15% discount. This would cost me a furt