Talk Sonos Products

Hi all , just got a new TV and I have a beam gen 2 and 2 One SL surround speakers with sky+ hd , my TV has an eArc setting in the sound menu , if I select this everything is fine but Sonos app shows different formats that it's playing , shown in the pics , which format is better to use Dolby digital plus or Dolby multi channel pcm 2.0 was itv 5.1 sky movies ? Many thanks  

I have just tried to save to a new playlist and got a message that I have hit my limit.I am still on s1. Does S2 provide more space?

I’m using an Arc with a projector, and an HDFury to get audio. 95% of the time it works but occasionally, when I turn on the projector, TV audio isn’t detected.Is there any way, either on the Arc or the HDFury, to force audio back to TV? The only thing I’ve found that works is flicking off the power to the plug strip that powers *all* of my AV kit, as I can’t get to the individual plugs. In doing so, games consoles in rest mode get powered off, which they don’t like. It would be nice to be able to do this manually.

So when I select Dolby atmos Xbox series X I get a louder sound than native tv apps. I’m not sure if this is a good thing or a bad thing

I am still using a bridge which prevents me from upgrading my system to s2.The upgrade wizard tells me that my system will work fine without the bridge. But if I accept this and upgrade what happens if it doesn’t work well? Is there any way back?

Hello,I have a TV (The Frame - Samsung) and a Video-projector.They are connected to a video amp (onkyo 609).(Multiplie sources like PC, PS5, etc.. are connected to this amp).I'm thinking of replacing my 5.1 speaker system with several Sonos speakers (Beam + Sonos One SL + Sub).Questions:Can I send the sound from my Onkyo amp, to the beam, through the S/PDIF jack? And then, is it the BEAM that synchronizes the Sub and the One SL? I've read everywhere, but I'm having trouble understanding how to send sound from the amp to the sonos ecosystem ! thanks  

I currently have a Playbar with the wires (power and optical) plastered into the wall. If I want to change it for a beam is there any adapter from the end of the optical cable to the hdmi of the beam? The adapter from sonos is from hdmi into optical but I need the reverse as I don’t want to redecorate and run a new hdmi cable down the wall to Samsung connect box. Thanks 

I’ve downloaded the install app (142), and when I try to run it, I can’t get past the “Are you sure you want to let this program make changes to your system?” screen.  I’m running the latest update to Windows 10.Please help...

I have the Sonos Beam currently connected to my TV via eARC for PS5, Netflix, movies etc. I am switching out my TV next month for the LG C1, and as this is a top gaming TV, I will also use it for PC gaming at 4K upto 120hz.For my PC to detect my Sonos as 5.1, I need a new sound card that will encode and decode 5.1 Dolby Digital. Then I will plug in the beam via optical to my PC, using the HDMI to Optical adapter. However this means unplugging the HDMI from Beam -> TV.If I buy a HDMI Switch, then have one HDMI cable to the TV, plug the HDMI to Optical adapter in the other slot, with an Optical cable to my PC, will this allow me have the Dolby Digital 5.1 sound for my PC gaming while also controlling the volume with my TV remote?

I am an Apple user and I would love to be able to use Airplay and an external disc drive connected to my iMac to play music DVDs through my Sonos One.    That would be an extremely powerful and useful addition to Sonos functionality.   (Note that uploading the songs from one’s CD collection in order to play them on the Sonos is NOT a good workaround…..)   Alternatively, Sonos should partner with a few peripheral manufacturers to develop a proprietary "service" -- similar to Spotify Connect --  which would enable at least their devices (eg, disc players) to use the Sonos One as an output when connected to an Apple computer. 

Any plans to add true 7.1 setup capabilities to the beam or arc?I would love to be able to add 2 more speakers as Front Left and Front Right Sourrounds turning the beam into a center speaker 🔊 Would be great if we see this coming in 2022

Happy Sonos user here. Trying to migrate away from a world of “my music takes up my entire hard drive” to one where I can still listen to my decades of MP3s but via streaming. I’m considering a few options including Apple Music and YouTube Music which both support “upload your own songs and then stream them”. I can’t tell from the “Apple Music and Sonos” page — does Sonos with Apple Music support playing these songs specifically (the ones you upload) or just the ones that come in their streaming service? (And the same question for YouTube music too, I guess.)

Dear Sonos,I know this question has been asked before. But is there any estimation when this will come ? Or just the confirmation it will come would be nice.I mean native streaming like with Qobuz (AirPlay isn’t the same quality I notice)thanks!!

I have a Sonos Roam. I have it on Sonos' wireless charger, so it is always fully charged. I have noticed that when it reaches 100%, the charging symbol does not appear in the app. Eventually, the charging symbol will appear in the app, and the orange light will illuminate. Is this correct? I thought trickle charging ment that it was always charging, and adjusted things itself. It seems to me that it does not charge after it has reached 100%, and then start charging again after some use. I guess my question really is how does the trickle charging on Sonos Roam work?

I have several streaming services (Spotify, Tidal, Qobuz) connected to my Spotify S2 app on iOS. None of them seem to allow sorting or filtering playlists within the Sonos app, based on playlist name. This seems like a really basic feature, and it’s essential because I have thousands of playlists.  Does this feature truly not exist, or am I missing something? 

When streaming Qobuz FLAC with Roon to Sonos One and grouping in S1 that Sonos One with a stereo pair of Play 5 Gen 1 what quality do you get from Play 5 Gen 1? Roon Signalpath shows 48/24 for signal to Sonos One. But what quality do the grouped Play 5 Gen 1 play? For local files Play 5 Gen 1 are capable of 48/24 FLAC. But in this streaming scenario? Thank you

Hi Comunity ,I am new in this amasing Sonos world .I would like to know if someone could recommend a radio station who plays :1.- Black Music with very little publicity 2 .- actual English pop music without cuts for publicity  thanks !    

Just got my Sonos Arc. I have a 2020 Samsung Q8DT Tv from Costco. I’m planning on setting up my arc in next few days.I have read on here that a lot of people have had connectivity and sound issues with the Samsung TV…weather the sound cuts out or they are not getting the Atmos sound. I called tech support for Sonos and they say issues have been fixed.Does anyone have any info or update on this situation as I’m hoping not to have any problems when I set up the speakers?  I have an eArc HDMI port 

Hi,I am about to wire a tv room using a projector. An Arc or similar won’t work in the room due to placement issues, however, I am considering using 4-6 in-ceiling Sonos architectural speakers, a Sonos or other sub and a Sonos Amp for optimal home theater and music sound. Will this work? The Sonos Amp and the Apple TV will reside in a tech closet in the basement. I’d run raceway from the projector to the rack for future HDMI swap out. Any help would be greatly appreciated. Thx.   

I want to add a 2nd Sub to my Arc (Gen 3), 2 SL (Gen3) and Sub Gen (3) system.  I know I need a minimum Gen 3 Sub to add a 2nd sub (which I have) but could I buy a 2nd hand Gen 1 Sub and add that in ?

Dear Sonos could you please explain your route about high resolution music support? I understand you support now on S2 and Port up to 24bit and 48khz.What worth is it as the majority of provided ‘high res’ music formats are 24bit 96 khz?It is none. You either can play the regular high res or not.Your upgrade is just a lossless CD Quality (16bit 44khz) with a bit of headroom (24bit 48khz). A great offer would be: The port and amp plays the original file, for example 24bit 96khz. If needed converts it to lower resolution to be played on the play one’s and five’s … .A port / amp should always give you the possibility to play the original quality file.

Sometimes I enter a room without having my phone with me. I’d like to be able to turn on the speaker and have it play my preferred music (in my case a station on BBC Sounds) rather than whatever was last playing Could we have the option to define a default source please?

Hi. hope someone can help cause this is driving me mad.I have a Sony Bravia tv, I have a Sonos beam attached to it via arc. Everything was working as it should until last week. I had to take tv off the wall for decorating to be done. I’ve reconnected everything today and I’m having some serious issues.Initally I was unable to get the beam to see the tv despite the tv recognised the arc was attached.so I reset the tv and beam, the beam then connected until I plugged in something else ie sky with an hdmi cable. Then the sound drops out of the beam despite being connected on the app.  Ive replaced both hdmi cables from the sky box and the beam, still no sound from the tv when connected to the beam..I feel like I’m going mad. Particularly when it was working perfectly a few days ago..please help….

Hello.  We are building a home and we are finalizing our low voltage pre-wire plans now.  We are having Sonos amps and Sonance in-ceiling speakers mounted in a few rooms.  I would like to use the Sonance in-ceiling speakers located in the living room as rear surrounds.  We plan on purchasing a Sonos ARC and Sonos sub to round out the package.  I planned on having all three Amps located in the bistro closet.  Do I need to have the living room Amp in the living area or is fine in the closet?  Also wondering if the living room Sonance can pull double duty as the rears as well as just streaming music when not watching tv.  Thank you in advance for any assistance.

The product is branded “roam” it should be easy to use away from home… right?I was naive enough to think that.I am currently traveling for work and my go-to bluetooth travel speaker kicked the bucket. I took it as an opportunity to pickup the roam, something I had been eyeing for a bit. Getting the thing setup (just so I can use bluetooth) while I’m on hotel wifi is near impossible. It also REFUSES to do bluetooth pairing without wifi setup first. I finally did it, it took an hour and a half. Multiple devices, hotspots, new sonos systems/accounts, etc. Completely unacceptable experience.  This is going to be a ton of people’s entry product into the sonos ecosystem. It NEEDS to work with simple bluetooth pairing out of the box. I don’t know why I have to tell you this, get better product management.