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Can’t login to S1 App?

  • April 25, 2022
  • 3 replies
  • 169 views

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I’ve got an old ZP80 that I use in the garage on its own S1 system.

It works fine except today when I tried to add a new service I couldn’t log in. It said my password was wrong, which it wasn’t but I reset it anyway. And it still won’t let me log in.

Logging in to my account elsewhere, including the S2 app, works fine.

Can anyone shed any light on this please?

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3 replies

jgatie
  • 28198 replies
  • April 25, 2022

I’ve got an old ZP80 that I use in the garage on its own S1 system.

It works fine except today when I tried to add a new service I couldn’t log in. It said my password was wrong, which it wasn’t but I reset it anyway. And it still won’t let me log in.

Logging in to my account elsewhere, including the S2 app, works fine.

Can anyone shed any light on this please?

 

It may be under a different account.  See this link to transfer it to your account:

https://support.sonos.com/s/article/4924?language=en_US


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  • Author
  • Avid Contributor I
  • 40 replies
  • April 25, 2022

Cheers but it was previously working on my account, it’s not a new to me player, so *should* be on the same account already.

 

But I’ll give that a try tomorrow and see how it goes.


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  • Author
  • Avid Contributor I
  • 40 replies
  • April 27, 2022

That worked cheers.