Talk Sonos Products

I use Sonos in three locations (home, vacation home & office) and have shared Sonos HD Radio in all locations since they are under the same User account.  I recently upgraded a number of my Sonos devices and upgraded the account from S1 to S2.  I created a new account for my “stranded” S1 devices, factory reset them and added them to the new account.  Two questions:Sonos HD Radio is asking to reauthorize on both Sonos user accounts, and both are receiving and error when activating.  Have anyone experienced similar?  Thoughts on cause/solution? Am I able to share a single Sonos HD Radio across my S1 and S2 accounts?  I suspect I know the anwser to this.Thx

Hi, I have been using my Connect for a number of years but after changing my wi fi network I can no longer find it. I’ve done a sytem reset but still nothing. I have also tried wiring it to my router.

I have an Arc in the living room of my condo and I read that adding a sub would definitely be too loud and would disturb the neighbors. I am wondering if it would be a good idea to add 2 Era 300s behind my couch or if that also would result in vibrations being felt by the neighbors? Appreciate any thoughts or ideas. Thanks. 

Hi,Need some help with an annoying issue. I have a Samsung TV (QE55R 2019) + Beam Gen. 2. At startup of the tv it cycles thru connecting and disconnecting HDMI-eArc some 4-8 times before settling on either eArc on or off (roulette). I have tried disconnecting everything (have a PS5 connected to the one-connect box also). Think the problem started when I connected the PS5 but not sure. Have tried several fixes and nothing seems to get rid if the connect/disconnect cycling. 

Hi I want to connect a turntable Project T1 to my system will I need both an amp & port  thanks

I currently have a Sonos Beam Gen2 connected to my Samsung 4K TV on HDMI 4eARC.My Apple TV is connected VIA HDMI to Port 3 of my TV.I am playing Netflix movies that are Dolby Atmos but the Sonos app shows Dolby Digital 5.1.Things I have checked…Netflix is premium Ultra HD and quality is set high.Apple TV is set to Audio Format “off”TV audio is set to Bitstream-Dolby Digital 5.1Can't seem to get “Atmos” to work...

I changed my email address within the account in Sonos using my desk top.  I tried logging into the app on iPhone but it has my old email address.  I can't reset my password because I don't have access to that email account.  Do I have to wait until Monday before calling Sonos support?  Or can this be an easy fix.  

We got our Beam 2 installed about a month ago.  We have Direct TV and a Samsung Smart TV. The lip sync is OK when we’re watching recorded programs or movies using the DVD player.  Live TV is almost always off on at least one station, sometimes on all stations.  I’ve tried rebooting everything.  Sometimes it will improve for awhile, then revert back to being way off.  We’ve had the Geek Squad out to the house and they couldn’t resolve  the problem.  They suggested that we call Direct TV and perhaps get a new Direct TV box.  Has anyone else experienced this problem?  We’re getting pretty frustrated.

Hi folks,I’m thinking about buying a Beam with a pair of Fives as surrounds. For TV, this should work wonderfully. For music, seems I have two options — (1) pairing the Fives as a stereo pair which would sadly take a lot of effort switching back and forth between the Beam system (for TV) and stereo Fives (for music) and (2) keeping the Fives as surrounds but setting them to “Full” surrounds (rather than “Ambience”) for music. I’m inclined to go with the latter approach which should allow me to switch between TV and music without too much effort. Any of you has any experience with this set-up? Wondering if it would sound funny (for example, the more powerful Fives in the back). Thanks in advance!

I'm shocked at how poor the audio dialogue on the Sonos Arc is. I play media from all possible sources, and I'm constantly adjusting the audio levels to hear the conversation.  @Sonos When can we expect a fix to this audio dialogue issue for Arc users?

https://apple.news/Az5WqZXprT7afKbQ0MQidww

The Arc should have an option to automatically switch EQ settings based on whether you are in “TV mode” or playing music.  For example, Speech Enhancement is great when watching TV, but does not offer a good music listening experience.  For music, many people prefer to have more bass.  Having to constantly adjust EQ is not great, but necessary for those users (like me) who use the Arc for both TV and music.

Long story short… my Sub was amazing when I first got it in July of 22. However the last month or so the wow factor has gone. I couldn’t feel it or hear it like I could.I called Sonos and spent an hour or so on the phone. They concluded it must be faulty, but they couldn’t detect an issue.I went out got a brand new 2nd Sub, run them as a pair and it’s still underwhelming. The songs I played to show how good the sub is to friends, now sounds ordinary. No way would I want to show this off now.  I’m running an arc, 2x One’s, 2x subs all with latest updates.  any thoughts? 

I am thinking of installing ONE at A business.I have been down to the customer and tested with a sonos on their network but I am unable to connect to it.They have a network with many wireless routers. I have understood that it does not work with Wifi and must go wired.After resetting the device, it appears in the App but won't connect online, I'm on wifi myself with the Sonos app.My question is:To connect sonos in a typical company network, is there something I have to do to IT, open some ports or such? I feel there is a block on the network somewhere. When I connect a PC with a cable, this works fine.

Does anyone know (maybe someone from Sonos can chip in?) if it would be possible to disable WiFi on the Era speakers when they’re connected via Ethernet? It says on the WiFi help page WiFi can be turned off when connected via Ethernet except on Era speakers…

Sonos you know a bunch of us have thousands of dollars invested because we love your speakers, but seeing that you have planted Sonos Radio in our list of search results (at the top rather arrogantly) will quickly change my “tune” (pun intended.) Option return to us faithful patrons the option to have our chosen paid service results at the top of our search results.  This is bare minimum while I’d love to remove Sonos radio all together.  It’s not great.

I’ve been using my SONOS 5 (gen 1) with my turntable for years without issue (3.5mm wire from turntable with built-in preamp directly plugged into the speaker). This past weekend I picked up an Airport Express so I can AirPlay to the speaker too. I have the AirPort and my turntable connected into a 3.5mm splitter and that splitter plugs into my Play 5.Now when I play my turntable, the volume is MUCH lower than it should be. To the point where I’m at 100% volume and it sounds like it’s at 50%, if that. If I disconnect the wire from the AirPort, the volume goes back to normal. I’m not sure what is going on here. I’ve looked at the app while doing this and the Level doesn’t change nor does the volume of the speaker itself.Has anyone run into this type of issue before? Right now the only way to “fix” it is to leave the airport disconnected from the speaker while playing my records.

Hi thereI purchased 2no One SLs understanding I’d be able to have 2 speakers in different parts of the house playing the same music.Hadnt quite banked on all the login/app/set up stuff, but ok.Plug them in and let the app find them…...It couldnt. The app told me to connect an ethernet cable. (not supplied)I found one and did this. It works and plays music that I dont have much control over, but ok.But the weirdest thing is the app continually asks me to sign into a gmail account that I dont own. I have uninstalled and reinstalled with my own email address but it wont let me do anything in the app unless I sign into this account that is completely unknown to me. So i’m stuck choosing music from a restricted selection of some random app.To add to the mystery if i try to activate wifi so i can move these speakers away from the ethernet, it does so, but the music doesnt change if no ethernet is connected.Great product! I hope you can give me some tips cos they’re close to going back in the

Wondering if anyone knows what’s the size of the tweeters and woofers inside of Era 300 and Five. From the Sonos website, I found that the Era 300 has 4 tweeters and 2 woofers but I would like to know how big they are. Same question for the Five's 3 tweeters and 3 mid-woofers. Many thanks in advance!

Hello,I have a Mac Mini 2 Pro and was thinking of ordering 2 Era 100’s to use as speakers.Can use 2 Era 100’s as Stereo pair and connect use Line-in Adapter? or When it only work connecting with Bluetooth? Thank You! 

Hello! I am considering getting a home theatre set (Arc + 2 Era 300 + 2 Sub), and am wondering when I’m not watching movies, can I use just one of the Era 300 speakers to play music via Bluetooth or will I always have to use the entire home theatre system? Thanks y’all!

Hi,I’ve recently been getting into collecting vinyl and would love to be able to play my records through my sound system (consisting of a Sonos Beam and two One SL’s). I haven’t yet bought a record player, but was wondering what options were available in terms of selecting a record player, and getting it to connect to my sound system. 

I only have the Roam speaker. Trying to download the app and need specific app name in IOS app store. I just plan to use the Roam while playing golf, so need a simple app. Or, do I need a Sonos app at all? have no subscriptions and don’t plan any. What is simplest way to stream music from my iPhone?

I have several Sonos Ones dotting around the house, out of Deezer & Tidal which would give me the best streaming bit rate on these devices? Thanks.

In the Calm app, depending on your language, the content is different. For example, in my case, I have setup my account to be in French. So the meditation sessions are in French. Any way to have that in Sonos? Changing the language in the Sonos app does not change the content for Calm. :(