I am having problems with a number of files from Spotify and Audible.
This is not a duplicate question, because the problem always occurs at the same place in the files. It is not random or intermittent.
Specific files always fail at the same place.
i am using a Port as my player.
Hi
As you can replicate this issue due to specific files failing, please attempt to play the files you having issues with then submit a diagnostic and reply here with the confirmation number. I can then have a look into what error is causing these files to fail.
It’s also possible that the files on Spotify and Audible aren’t working. Would you be able to let me know what you are attempting to play? If you play these on another device that isn’t Sonos, does the file still fail at the same place?
If you’d prefer live assistance, you can always reach out to our support team to discuss and troubleshoot with them.
I hope this helps!
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