Speakers

I’m trying to update my WiFi. But when I press on go to system settings nothing happens ? 

I have 2 sonos era in the flat and they connect together as one sound system. However since i bought the sonos roam which is mobile, i can connect to it via bluetooth on my phone, but when i try to add it to the network with the other 2 (via the play button on the speaker or via the sonos app) it tells me "impossible to connect, try again later" I reset fully the sonos roam and reinstalled it , it's visible on my sonos app but wont connect to the other 2 systems.…I gave away my portable speaker just to get a sonos roam as it could link to the rest of the flat, but it doesn't work.... i really hope someone can help!!

Hi,I have set up 2 Sonos FIVE speakers as a stereo pair in my living room but felt that the sounds was coming too much from one side of the room (the wall against which the 2 FIVE speakers are) so I decided to add a 3rd speaker and bought a sonos ERA 300 that I place on the opposite wall facing the 2 Sonos FIVE, so it’s a triangle.I wanted to add the ERA 300 to the “Living room” in the app so that the 3 speakers would be grouped and synced but it seems that I cannot do this… probably because the 2 FIVEs are in a stereo pair? I can always select “Living room” + “Living room 2” (the name I’ve given to the ERA 300) to play music on the 3 speakers but I cannot do a Trueplay tuning for the 3 speakers…So here are my questions:Is there a way to add the ERA 300 to the stereo pair? Would the sound be better if I un-paired the 2 FIVEs and grouped the 3 speakers together (2 FIVEs and 1 ERA 300) instead so I could do Trueplay? Would it be better to get a 3rd FIVE instead of ERA 300 so the 3 speake

I like to be able to choose a specific group and adjust the volume level to each different speak in creating a  alarm. The right not you can only choose either speaker or general group and no choice of sound levels to each of the speakers.  I rather choose the speakers and volume of the for each of the alarms might even add a copy to another new alarm so you would not to customize each of the alarm again. I maybe you could create different groups with the specific speakers and column? 

I just changed my wifi routers in my house, and now my sonos speakers aren’t working! Some join, and some don’t, music keeps dropping off and even the app itself won’t load properly, and keeps popping up with the message “something went wrong, try again” Please help!!!ps. I’ve been trying to set up via 5ghz connection, but even on 2.4ghz router option I’m having the same problems. Nothing seems to work!  Moderator Note - Removed and recorded diagnostics number.

Can a stereo pair be set up with 2 Era 300 using Bluetooth?

Is it possible to connect 3 no. Era 100’a in the same space, for example with two as a stereo pair and the third just playing independently?

I suffered the app update which was in May  and it’s now close to September and no update. So my questions are, when do we see the app being fixed and able to access our connected NAS drives again? My second question relates to the Sonos roam and S5 v2. I was bought a roam for my birthday then decided to upgrade my S5 to a v2, at the time I could play vinyl from my Bluetooth turntable to my Sonos  roam and then pair it with the new S5, I did check this with Sonos who confirmed this was possible and it was, since the update that’s also broken. So can I get a reply to my questions please, as I think I have been patient for the last few months with Sonos, but  having not see any further emails bar the apology I am wondering if it’s being fixed.

I own over a dozen active Sonos devices. In my online account (on sonos.com) one of those devices does not reflect the room rename I’ve done. It is listed as “Move” rather than the new name. Only one of my devices has this problem, which is a bit odd. On the local network, the rename was successful.Any ideas what’s preventing the rename from being reflected in my account?

I have ikea sonos speakers have had problemsbut how can i uninstall speakers from the app

I had to change my router today. I tried to reconnect my system to the new router but the app is only finding one out of 10 speakers and will not let me proceed. One Symfonisk picture frame speaker (one of a stereo pair) is connected,  the app states it is one of a stereo pair but only one is showing on the app. 

I have a very complete sonos system, which consists of an Arc sound bar, a subwoofer and two One speakers for the TV room and a Sonos Move speaker. It has worked very well for a long time, but since I installed an Asus Wifi 6 Mesh system, only Sonos has problems. Everything works perfectly except Sonos. I have to turn off the router every week to get it to work again and it is a real desperation since it coincides with when I feel like watching TV relaxing when I get home. I turn off the router, wait five minutes for the Internet to pick up, and my five Mesh nodes to dock, and everything works again for another week. I have been complaining about this problem for a long time and there is no solution. I won't buy another Sonos product until this is fixed.

Hello, can I ask for any answers to be given in idiot speak please, thanks. For the last decade I’ve been using a play 5 1st gen speaker connected by a cable from line in to a DAC box, with an optical cable from the DAC to the TV on all tv’s we used in the lounge. The play 5 has now been swapped out with an Era 100 using the same connection method as before. I used an apple adapter into the speaker without success and am now awaiting the delivery of the Sonos adapter.I’m hoping this will work.  Any advice would welcome, like do I still need to use the DAC box or is there any other equipment I may need? Thanks for reading J

Update gemachtSonos 1 und 2 neu installiert Stromloshilft Nix Moderator edit:Google Translate-Update doneReinstalled Sonos 1 and 2PowerlessDoesn't help

My Play 1 works well with ethernet hook up with EERO wifi router.  But will not link to wifi.   When I try to connect it searches products and does not find my Play 1 .   Any wifi compatibility issues with EERO mesh system?  Thx

Music stops playing on my Sonos One after a few minutes. The Sonos app on my iPad show music is playing. But the speaker is silent. I can open Apple Music app and AirPlay music to it. What’s going on there. Strange things like failure to connect have been common. I’ve tried to be patient, but frankly this is stupid.

So I have a TV room as my main room with an Arc soundbar and a Left/Right set of speakers.   For music to play across the whole home in Spotify, I have 5 other rooms added in on the app.   I’ve had this setup for years working fine.  But just recently the grouped in rooms keep disappearing one or more times a day.  I’ll have “TV Room + 5” showing in Spotify (the 5 extra amps driving other rooms).  Then awhile later all 5 have been unchecked in the app and Spotify only shows “TV Room”.   Really annoying that my other rooms keep dropping out. Also, I have it setup with an Xbox to pickup the sound input from the Xbox vs the music system and for years that’s worked no problem.   About the same time every once in awhile, one or more times a day all of a sudden the sound just stops playing when watching tv on the Xbox and when I look at the app, its back to playing from a music source.Are these some of the bugs in the new app and are they going to be addressed?

Brand new Beam been working great now won’t show up. Play 3 worked for a while then wouldn’t group now won’t show up. Both will go through learn process but won’t finish. 

Tengo el sistema soround de sonos, mi equipo es un Arc, 2 Era 300 y 1 sub mini, todo funcionaba perfecto pero por alguna razon se desconecto mi sub mini y no he podido conectarlo de nuevo.ya reinicie a valores de fabrica el sub desinstale la aplicacion y volvi a instalarla cambie de router reinicie la app renombre el nombre de mi sistema reinicie todo.Con los otros equipos no tengo ningun problema, los reconocen facilmente y se conectan de manera normal. El sub mini lo reconoce el sistema, me genera el pin, sale el reconomiento como palomita, y ya despues no pasa a la siguiente etapa. Lo he dejado como 2 horas y nada. Lo he intentado muchas ocasiones y no logro conectarlo.NECESITO AYUDA. Moderator edit:Google Translate-I have the Sonos sound system, my equipment is an Arc, 2 Era 300 and 1 sub mini, everything worked perfectly but for some reason my sub mini disconnected and I have not been able to connect it again.I have already reset the sub to factory settings I uninstalled the appli

Changing my Wi-Fi required a complete reinstall of the systems. Using the new S2 app, this completely failed.I have the following hardware:1xArc2xone (gen 2)  - surround1xsub (gen 1) I reset all to factory settings. Only arc plugged in initially.  open appAdd arc. This worked. Plug in two One’s and put them in reset mode (green slow flash)  In app go to settings > room > add surround > add surround (from popup) = instant “no devices found”dead end  swear  repeat with same result  I can’t see the debug logs from the app.Call support to be told there is an 80 minute wait, at 17:00 on a Friday  when they close at 18:00post here  any ideas?   

Multiple speakers are unusable  and won’t play.volume bar shows nothing 

I have a Sonos one speaker directly plugged into my router via Cat 5 Ethernet cable.  The speaker is about 100 feet away from my router. But is hard wired in.  Sometimes my speaker will play all day long, sometimes the speaker will play for 30 seconds.  The Ethernet cable is good.  I have done a factory reset in the speaker.  Why do I have so much trouble using this speaker?  Do I need to set it up as a group?  I have had issues with this forever now and can’t seem to figure out what the issue is.  Please help!!

ERA 100 is my first Sonos equipment. I attempted to set it up using the SONOS app on my iPhone. The set up went through smoothly. But at the end, I got this message: “Your Era 100 has been added but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings”. I followed these instructions, but my Era 100 did not show up in the systemI have repeated this step several times by factory resetting the Era 100 and trying again. It does not work.Any idea to resolve this issue will be very much appreciated.

I get various error codes: 30, 1000, blah blah.  It’s all nonsense.I spent 3.5 hours on the phone with two different Support people, over two different sessions, only to have the second guy tell me at the end of 2 hours that I am hitting a KNOWN issue/bug with THEIR system, and that they will email me when it’s fixed.The next day (4 days ago) Level 2 Support sends me a “try these things” email -- all of which was already tried.  The email references my case number, so it’s as if they never read the case.Factory resets were tried.  Connecting the Play:1 to wifi and ethernet cable were tried. Uploaded multiple sets of diagnostics.I replied to that email, asking when their issue would be fixed… still no reply 4 days later. Looks like the Sonos platform is not what it used to be.I’ve had issues in the past, and always received excellent support, but that was a few years ago.Seems those days are gone... 

I have 2 speakers on a Sonos amp. Can I pair the amp with a Sonos 1? Also, can I pair a Sonos Move to them as well?