Speakers

Hello anyone able to suggest how to resolve on going issue we are experiencing loading any content from Apple Music or Spotify since the last Sonos update? Our system worked perfectly for 4 years and now nothing works? I get an error message unable to load content / something went wrong? We have logged in and out, tried to reboot the system, nothing.   We have stable internet service and most speakers are hardwired to our central components HELP? 

I am trying to Connect a sonos One sl.  and i Get this message (see image below)it is connected but doesnt show in the app. When i unplug and plug again it just asks me to Connect all over again. i can however Play music directly from the Spotify app. It shows up as «unknoown room»  

No matter what I do to my play:one speaker I’m unable to locate it with the S2 app. What is the trick here? I previously gone through dozens upon dozens of resets on the speaker and now the speaker is unable to be located with this new S2 app or the prior S1 app, which simply redirects me to the S2 app. For those of us not following the minute by minute Sonos app/speaker changes, what is the trick to getting this to be recognized with the new mobile app?

Had a play 3 for years. It was amazing, almost magical. The app worked great, sound and song selection from my buttons/lockscreen - and it worked flawlessly. Always. Now I’m so frustrated I’ve created an account to vent. For the last several years Sonos is almost unusable. More so w the latest app. Like a minute or two to change an Apple Music et al playlist. Want to change the volume? 10-20 seconds before the app finds the Sonos, connects, figures out what song is playing, then allows me to change volume. Every time. Not just the latest Sonos app, the last two iterations for sure. the only thing is the sound - it’s really good. If I switch to play 5 I think I get Bluetooth and AirPlay - does this mean I never have to use the useless app? Instantaneous controls like every other f’ing speaker out there? fyi it’s not a network issue. I move the play 3 everywhere and it doesn’t matter. Nor do I have an issue with any other device. Ever.  apologies for the long rant, just fed up and Sonos 

Why does the microphone not turn on on my speaker?

Many people seem to have had a problem with trying to change the name of a speaker, and finding that the name reverts to it's original. Most solutions offered suggest adjusting settings in Apple Home or HoimeKit. But I had this problem even though I don't use Apple Home. Sonos support werent able to help, but I think I've found a solution.You need to use a mac connected to your iphone or ipad. In finder, navigate to Library/Application Support/Sonos/jffs/cached_hh. You'll find a file named Sonos– followed by a long alphanumeric. Open this file in text edit and use Cmd-F to search for the original name of the speaker. Change the name to the one you want to use. Close the file.That should fix it. It worked for me.Good luck,Colin White

Friend purchase this for me and I've tried on numerous occasions to set this up but it won't seem to let me.  Reboot it several times but nothing.  Gets to the point where the device is set up, asks me where it's located and then it checks for updates.  I get a 1011 error and then it closes and my device doesn't show on the sonos app.  Is this a known issue and how do I get around it?  Tried to phone sonos and the wait time was 80. Yes, 80 minutes.  I really want to complain about how terrible and unnecessarily complicated everything is but I'll save thay for another day.  Really not impressed so far.  Can someone please help?  

Bonjour,Après une longue période de non utilisation, je ne sais plus comment remettre en fonction une enceinte One SL. Merci de votre aide.Cordialement.Jean-Marc  Moderator edit:Google Translate- Good morning,After a long period of non-use, I no longer know how to restart an One SL speaker.Thank you for your help.Sincerely.Jean Marc

I am trying to connect my Sony turntable to my Sonos One, but I do not hear anything indiacting they are paired> Can you connect them?

If I link my turntable to one era 100, will it play through all my system?

Are refurbished sonos products available in the UK

My sonos move was working fine connecting to bluetooth and playing music, but i wanted to connect it to wifi and use the sonos app with it, which it was refusing to do. So i reset the sonos move. (i suspect wifi  connection wasn’t working because i live at a new house different from where I set it up). Anyhow, I did a reset of the move to see if this would help. Now it needs to be set up again.The application now is able to identify my sonos move, but says i need to update the sonos move in order to finish setting it up and use it. So I accept, and I wait for it to update. But the update is taking very long, so long that the move eventually stats flashing red. Am I supposed to keep waiting for it to finish after this red light happens or no? if it ever will finish updating, I am not sure. I can wait longer I suppose but it is taking a very long time. And the move shouldn’t be broken, the bluetooth was working perfectly fine before i reset the device.

Why do they make this seemingly impossible?! Every time I change broadband provider I have to reset every Sonos product I’ve got, losing everything!!!Is there any better way of doing this. I have a One, 2 x One SL and Beam. When I open up the Sonos app I get a screen that says welcome. Add a speaker or join existing system. 

For the past several months my Sonos app keeps asking me to set up a new system, as soon as I click the set up button it reverts back to my already set up system. It happens again if I am playing a song and my phone goes to sleep, as soon as I try to switch songs the app says error then asks me to set up a new system again. VERY ANNOYING. The app is updated. 

Trying to add payers hardwired to my network, they add then vanish. Sonos arc added however couldn't complete TV setup. Had to borrow a friend's iPhone and then I could complete TV setup. 

HiSince the new app I have been experiencing issues with one pair of speakers in one room.Firstly one speaker unpaired and became unresponsive - this required a reset and part of this was that the remaining speaker was showing but I could not control the volume or connect a source to it.The slider bar was inactive, and when clicking on a music source it spooled and the just says “something went wrong”.I am now having to play the source in another room, then add the room I am having problems with, adjust the volume and then remove the other room - then the volume control bar is active🤷‍♂️ This, the lack of sleep function and removal of connecting to my music library has be scratching my head! Anyone else ?     

Realicé cambio de router y operador de internet, esto ya lo había hecho anteriormente en varias cocaciones. Pero en esta última vez, tengo la aplicación en mi portatil MacBook Pro y mi Iphone como hace años ocurría, pero ahora no volví a tener acceso a mis parlantes Sonos One, quien ha tenido alguna experiencia al respecto. Moderator Note - Translation by Google:I changed my router and internet operator, I had already done this before in several occasions. But this last time, I have the application on my MacBook Pro laptop and my iPhone as was the case years ago, but now I no longer have access to my Sonos One speakers, who has had some experience in this regard.

I am old and maybe idiotic, but have had computer related technology since the late 70’s.  I have 2 Fives, Arc, Boost, Sub and an old Five (gen one).  Every time my router reboots as often happens with ComCastEvilEmpire and the area I live in, I have to crawl around on my hands and knees unplugging and replugging everything in.  This is the only equipment I own that FAILS to automatically reconnect - all  my other wifi and bluetooth devices do it automaticly.  Fix your software!!!

El iniciar configuración Voz Alexa indica  que tiene error , no se puede iniciar  el asistente de voz no te dirige a la página de amazon para iniciar  sesión,  Moderator Note - Translation by Google:Starting Alexa Voice configuration indicates that it has an error, the voice assistant cannot be started, it does not direct you to the Amazon page to log in,

I have 3 sets of sonos speaker; 2 sonos One and 1 sonos era 100.Since the update of the sonos cell phone app, the sonos era 100 speakers keep dropping after being added as a group with the other speakers.Prior to the update of the app, this was not a problem.Is there anyway around this?

I use Sonos 5 + Sonos Sub in one room. Sonos Port + Yamaha receiver in the second room. Yamaha creates a small reference when processing the sound. Is it possible to generate a time reference to other Sonos devices (all other devices except the Sonos Port) while playing (a few tens of milliseconds).

Is anyone else having bluetooth issues with their Era 300? I don't think this is related to any of the ongoing app issuesI have an iPhone 15 and when connected to the Era 300 via BT, it drops out every now and thenIt doesn't matter which app I'm using, so I don't think it's an app issue - it happens with Apple Music, Castro podcast app, Pocket Casts podcast app, etcI've completely reset the speaker (drastic step but I figure I would do that when all the app issues first started anyway), I've forgotten the device via my BT settings and then re-paired it, I've reset network settings on the iPhone, I've of course reboot the Era 300 (by unplugging it for awhile) on multiple occasions but still having the problemIn contrast, I have one of those Bose Soundlink Mini II speakers and it has always been rock solid with the same iPhone and using the same appsThanks

Hello all. So whilst trying to connect two speakers this morning to airplay a podcast to the two rooms i was working between - and this completely failing to work which is the new normal since the new app launch,  most simple of tasks which had never been a problem before - my complete system / products have dissapeared. I have gone to System Settings to try and reinstall and the app can not find a single product l. Obviously not particularly happy about having to reinstall every single product and set up again my system / rooms etc, and even more annoyed that this doesn’t even seem possible as the app can not find any of them. Anyone else’s had this problem and found a fix? Many thanks   

Just bought an era 100 Sonos speaker, when setting up with app on phone was all going well until I started looking for certain apps I was hoping to use on the speaker!BBC sounds was the main one I couldn’t find as I tend to use it quite a lot! Does anyone know why I’m not able to find it in the app?Any help would be much appreciated ThanksJonny

I have no room for soundbar, so using 2 era 100s in stereo pair and a Sonos sub. Works fine if I use music source like iTunes. But on Frame TV, which I am using Bluetooth to get audio to era 100, sub produces no sound, but era100s work. ?