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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,133 Topics
22,250 Replies

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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5133 Topics

ZKMContributor I

How many Sonos ceiling speakers do I need for an open room that is 12 feet by 30 ft?

Hello,I just purchased the 8” In-Ceiling Set and the 8” In-Ceiling Speakers by Sonos and Sonance (Pair). The basement room that I purchased it for is an open room that is approximately 30ft by 13ft. I plan to have all 4 of the speakers installed in this room, questions:Is 4x 8in Sonos speakers too must for this room size? Am I ok to use 12 gauge speaker wire? Any other advise would be greatly appreciated?Thank You

Long515Contributor I

I purchased an Era 100 from a big chain electronic store in April. The box was factory sealed when I picked it upThen I sold this factory sealed box to someone on May 5th (Note that i have never opened this box). Few hours later this person contacted me back and told me the unit in the box is a used One Gen2. I can think of 2 possibilties:#1: Someone at the electronic store swapped it before I bought it;#2: The person who bought from me is not telling the truth.So I'm just wondering if there is a way to check when this unit was activated. If it was already activated and used before May 5th, then we know it's #1, and vice versa. Any help is appreciated. Serial number (ERA 100)A100 2301LV ***************** Serial number (One Gen 2)A201 1909CP ***************** Moderator edit: serial numbers recorded and removed

4211

7 months ago

CigogneContributor I

asked in Speakers

voice control on Era 300 upside down

"I have a Sonos Era 300 speaker installed on a shelf 50 cm from the ceiling; following Sonos recommendations, I placed it upside down; however, the speaker no longer responds to voice control; does it mean that the microphone is out of reach when the device is upside down ?

611

7 months ago

Mudder2323Contributor I

asked in Speakers

Set up on different wifi

We have a Sonos system set up in our house and it works great. I am trying to set up a new system in our motorhome on a different wifi system (Starlink) and am unable to figure out how to do this. I do not want the motorhome system on our house wifi as we travel, hence the Starlink. How do I do this?

1022

7 months ago

oscarrodrigo_8303Contributor I

asked in Speakers

stereo setup with recordplayer + 2 sonos Eras 100

I am thinking on buying a audiotechnica LP60 turntable and also a pair of Eras100 speakers so I can play my new records and enjoy a good quality stereo experience. I would like to know what else I need to buy to finish a good setup.Thanks

454

7 months ago

MelbergeronContributor I

posted in Speakers

Bell Canada Sagemcom 5689e router issue

I brought my 2 play 1 and play bar to my new house with a new bell sagemcom 5689e router and bought 3 era 100 to complete the set now, every time I loose power ( which happens weekly here ) my system doesn’t reconnect ive wired one play 1 to the router and it reconnects after a reboot the older models but not the Era 100ive spent countless hours on the phone with Sonos and nothing to do contacted Bell and they don’t want to change my router I cannot factory reset my eras every week , it doesn’t make sense ! any advices or tricks ?

ahenryContributor I

With a Roam, can i play a playlist stored in the Sonos app via bluetooth?

622

7 months ago

PmilneContributor I

asked in Speakers

Sub Mini isolating stand

Hi. Are there any isolating stands for the sub mini?

1342

7 months ago

tedvariasContributor I

asked in Speakers

Era 100 USB-C input

I’ve been looking for a high quality soundbar for my desk - Sonos, unfortunately, doesn’t make one. Would it be possible to consider adding native USB-C input and volume control to the Era 100? It would make a fantastic desktop computer speaker. There are so many bad speakers in the PC world - it would be great to ingest PC audio into the Sonos ecosystem this way.

15509

7 months ago

Alan MeadAvid Contributor III

asked in Speakers

Adding a Roam to a stereo pair of One SL's

I have a stereo pair of One SL’s that are on the mantle of our electric fireplace in a living area section of kitchen, dining and living room area. The entire space is probably around 400 sq feet. Anyway, in adding a Roam into the mix do I add it to the existing stereo pair? Or do I simply call the Roam by a different room name and link them together? Also, if I added two Roams would I link as two stereo pairs? I want to add the Roam to have a portable speaker for occasional travel and use on our patio.Thanks,Alan

1337

7 months ago

paulaurynAvid Contributor I

asked in Speakers

Era 100 range

Our new home is open where the family room flows directly into the kitchen. I want to add Era 100 speakers to the top of my kitchen cabinets as a “rear” channel of sorts understanding it won’t be truly surround. Anyways the distance is about 40 feet from the soundbar. Do the Era 100s have this type of range to play the signal? As a side note, I was looking at Bose and the range is 30’. Thanks for any help.

1633

7 months ago

JlozanoContributor I

asked in Speakers

speakers connectivity

I hava a sonos era 300 in the center of a room, if I connect 2 era 100 speakers on the opposite corners of the room, can this 2 era 100 speakers be connected to the era 300 as central, and the 2 era 100 act as stereo speakers, but the era 300 as stereo or dolby also?

442

7 months ago

Krogh familyContributor I

posted in Speakers

can’t pair my speakers

I have had a bit of a headache regarding my arc, because it’s connected to my tv a the sound starts to go out sometimes so I decided to reconfigure my system but now if I put my ones, sub and arc in pair mode I can config my arc but then I can’t connect the other ones and if I try to configure the Ones first I can connect the sub but not the arc. is there someone that can help me with this problem

291

7 months ago

Daddy RabbitContributor II

posted in Speakers

mini sub

Just added mini sub to my era300. Everything was fine then today I played with adding voice commands. When asking hey sonos to play a specific song it did but mini sub never came on. White status light illuminated but no output

332

7 months ago

tg1Enthusiast II

asked in Speakers

Does Sonos work without internet?

Lost internet for about 2 hours last night. Internal network/wifi was fine. The Sonos app couldn’t find any speakers or do anything. I have music on a local file share and Plex. I ended up airplaying from my phone using PlexAmp, which pulls files off my local Plex server. I was even able to group speakers by holding down the play/pause button. So the speakers were on the network. A variety of speakers (Ones, Move 1/2, Amp). Is this something goofy with my network or is this just they way it is?

2444

7 months ago

TheFkestUppestContributor I

asked in Speakers

Sonos Play 5 Gen 1 5Ghz wifi?

Hi there, I recently repaired (what i guess is a gen 1 play 3 as it doesn't have a play button - just mute and volume) and all worked great - updated it to S2 app and connected via 5Ghz no worries.Then repaired a gen 1 play 5, connected using S1 app as gen 1 play 5 not supported in S2 app.. Realised it had connected to the 2.4ghz after getting some drops while playing Spotify. Tried all manner of resets and router settings to get it to show the 5ghz network but no joy.Can someone who knows for sure let me know if it has 5ghz wifi at all? Just assumed it would as the play 3 does - which I guess is from the same generation. Thanks for any help 👍

2524

7 months ago

JartheckContributor I

asked in Speakers

sonos one sl both stopped playing

Sonos one sl speakers no longer play music. They appear in air play menu and can be selected. Apple devices think they are are playing, but no sound comes out. Tapping on the speaker top to change volume moves the volume bar on apple devces, but there is no sound. Actually they play about .5 second burst and then go silent. I have a home pod which continues to play but all other rooms are quite. I thought I would reset them, but the Sonos app says I am not on the internet, but obviously I am.frustrated in St. Louis

cedzContributor I

Bonjour,Si j’ai bien compris lorsque je connecte une enceinte en filaire, un réseau “Sonos” est généré et l’ensemble des enceintes y sont connectées.Une enceinte connecté en filaire apparait en WM0 et de ce que comprend les autres apparaitront aussi en WM0.Hors dans mon système, j’ai régulièrement des enceintes qui sont en WM1 (qui est une connexion Wifi).C’est généralement les enceintes qui sont “instable” (déconnexion de l’appli/wifi). A partir du moment ou une enceinte est en filaire, ne devrait-elles pas toutes se connecter au réseau généré par celle-là?Pourquoi ais-je du WM0 et WM1 dans mon systèmes (13 enceintes + un sub) ? Moderator Note: Translation by Google Translate- Good morning,If I understood correctly, when I connect a wired speaker, a “Sonos” network is generated and all the speakers are connected to it.A wired speaker appears in WM0 and this includes the others will also appear in WM0.Except in my system, I regularly have speakers that are in WM1 (which is a Wifi conne

Sja1963Contributor I

I want to register my products

201

7 months ago

pollyparkinContributor I

asked in Speakers

Setting up One SL in a household with S1 speakers

I have moved into a houseshare which has an existing system of Sonos speakers (using the S1 app) and am trying to set up my own speaker for my room (Sonos One SL) on the S2 app, however everytime I sign in - it just prompts me to join the existing network and won’t allow me to set up my product. The top three options in settings (Account, System, Services) are all greyed out. I have tried to downgrade my product but it can’t find it on the system even after restoring my sonos to factory settings.Is there a way that I can set up my speaker on the same wifi network as the S1 speakers as the app is currently preventing this!

825

7 months ago

Taffy Law 2107Contributor I

asked in Speakers

setting up Sonos 1 with new community fibre network

My daughter has moved into a new flat that uses a shared community fibre broadband and we cannot set up her Sonos 1. We have tried resetting on numerous occasions but to no avail. We can’t use an Ethernet cable as there isn’t a modem in their apartment. Any ideas please?

NSWContributor I

I have the base turned all the way to 10 on the Arc sound bar and when I am watching Xfinity thereis No base sound at all. When I watch Netflix it is better. We do not have a woofer. I thought we did not need a woofer with the Arc sounder.

761

7 months ago

JazzNerdContributor I

asked in Speakers

Wired speakers cutting out

Our wired “dumb” speakers keep cutting out. They are not wireless, they don’t have an IP address. They are old fashioned speakers hard wired into the Connect Amp. And they cut in and out repeatedly.I have read the forum answers relating to this issue with Sonos speakers but haven’t seen anything with dumb speakers. I wouldn’t expect to get assistance from Sonos as they are not Sonos items. But it’s incredibly annoying.

14010

7 months ago

Steve251Avid Contributor III

asked in Speakers

Atmos music. Arc Surround speakers

I read on this forum yesterday that your Atmos speakers will not play Atmos if you group one non Atmos speaker. So my question is that I group my LIving Room (Arc with two play 3 speakers as surronds) with my Office (Era 300) If I play Atmos albums from Apple will I get them in Atmos with the two play 3’s TIA Steve

632

7 months ago

Dean NYCContributor I

asked in Speakers

Move 2 poor experience with turntable

I’ve been a longtime user of a Sonos One that I love. I’ve been getting into vinyl lately, but since the Sonos One doesn’t have a line in, I decided to purchase a Move 2 so that I’d have the line in for vinyl, but also have some portability around the house when I’m streaming music.I guess the Move 2 was not made with turntables in mind, because it does not work well for this purpose. I’m using a Pro-Ject T1 (also purchased from Sonos) and I have the Move 2 set with line-in autoplay turned on. When I start playing a record, it takes the Sonos nearly 30 seconds to notice that something is playing and turn on, thus missing the first 30 seconds of the song. Once the record is playing, it sounds great.Once the A side of the record is done, and I flip the record over, the Sonos seems to detect the silence and turns off, and it takes 30 seconds to notice music is playing again. If I flip the record really quickly, it will usually play for about 10 seconds, and THEN turns off, before noticing

3458

7 months ago

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