I read many topics about downgrading your speaker to S1 where they say:
“chose option to downgrade the wired device”
I don’t see this option in the app. Can someone answer me: is downgrading still possible, or has it be intentionally blocked out?
Answered
downgrading play 3 to S1
Best answer by GuitarSuperstar
Which update? It would be helpful to know when to expect the release. Similar to other feedback, I am trying to use Play 1 and Play 3 together but the Sonos 1 controller no longer identifies Play 3. Really frustrating.
The August 6 app update added the S2 to S1 downgrade tool.
https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates
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Unfortunately with the new Sonos app, the ability to downgrade a Sonos product to S1 is temporarily unavailable, but will return in a future update.
https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1
Which update? It would be helpful to know when to expect the release. Similar to other feedback, I am trying to use Play 1 and Play 3 together but the Sonos 1 controller no longer identifies Play 3. Really frustrating.
Which update? It would be helpful to know when to expect the release. Similar to other feedback, I am trying to use Play 1 and Play 3 together but the Sonos 1 controller no longer identifies Play 3. Really frustrating.
The August 6 app update added the S2 to S1 downgrade tool.
https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates
You can follow release notes here for some Sonos products
https://support.sonos.com/en-gb/article/release-notes-for-sonos-software-updates
TLDR: same issues and tried everything, didn’t work still
Recently purchased the Sonos Play:3 from a friend and I’m having the same issue trying to downgrade it to S1.
Things I’ve tried: I followed every step to downgrade it on the S2 app and it left me with “We were unable to downgrade your Play:3”. Then a done button or below it a “Contact Sonos Support”. Of course I pressed the last option. In that screen there is
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Unplug your product and plug it back in. Wait for it to restart and try again.
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Restart your mobile device.
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Restart your router.
If you're still having a problem, contact Customer Care. We're here to help.
I tried all of the suggestions and when pressing the costumer care link it just sent me to a white screen.
I’m thinking it’s just a software issue that will hopefully be fixed with a future update but if anyone has any other suggestions, I’d be more than willing to try them.
I was having the same issues with a Play:3 and also got. “We were unable to downgrade your Play:3”.
For the hell of it, at this point, I attempted to connect my S1 app to the Play:3 and it worked!
I suspect that once the Play:3 was downgraded, the S2 app could no longer comms with it, hence the message.
Hope this works for you also.
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