Trending Lyricist I

Answered

downgrading play 3 to S1

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I read many topics about downgrading your speaker to S1 where they say:

“chose option to downgrade the wired device”

I don’t see this option in the app. Can someone answer me: is downgrading still possible, or has it be intentionally blocked out?

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GuitarSuperstarAnswer

Lead Maestro

Which update? It would be helpful to know when to expect the release. Similar to other feedback, I am trying to use Play 1 and Play 3 together but the Sonos 1 controller no longer identifies Play 3. Really frustrating.

The August 6 app update added the S2 to S1 downgrade tool.

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

"Receive with simplicity everything that happens to you." - Rashi

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GuitarSuperstar

Lead Maestro

Unfortunately with the new Sonos app, the ability to downgrade a Sonos product to S1 is temporarily unavailable, but will return in a future update.

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1

"Receive with simplicity everything that happens to you." - Rashi

M

Martin_9

Lyricist II

Which update? It would be helpful to know when to expect the release. Similar to other feedback, I am trying to use Play 1 and Play 3 together but the Sonos 1 controller no longer identifies Play 3. Really frustrating.

G

GuitarSuperstarAnswer

Lead Maestro

Which update? It would be helpful to know when to expect the release. Similar to other feedback, I am trying to use Play 1 and Play 3 together but the Sonos 1 controller no longer identifies Play 3. Really frustrating.

The August 6 app update added the S2 to S1 downgrade tool.

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

"Receive with simplicity everything that happens to you." - Rashi

Stanley_4

Grand Maestro

You can follow release notes here for some Sonos products

https://support.sonos.com/en-gb/article/release-notes-for-sonos-software-updates

S

ShakeMyJunt

Lyricist I

TLDR: same issues and tried everything, didn’t work still

Recently purchased the Sonos Play:3 from a friend and I’m having the same issue trying to downgrade it to S1.
Things I’ve tried: I followed every step to downgrade it on the S2 app and it left me with “We were unable to downgrade your Play:3”. Then a done button or below it a “Contact Sonos Support”. Of course I pressed the last option. In that screen there is

Unplug your product and plug it back in. Wait for it to restart and try again.
Restart your mobile device.
Restart your router.

If you're still having a problem, contact Customer Care. We're here to help.

I tried all of the suggestions and when pressing the costumer care link it just sent me to a white screen.
I’m thinking it’s just a software issue that will hopefully be fixed with a future update but if anyone has any other suggestions, I’d be more than willing to try them.

T

Terrorpin

Lyricist I

@ShakeMyJunt

I was having the same issues with a Play:3 and also got. “We were unable to downgrade your Play:3”.
For the hell of it, at this point, I attempted to connect my S1 app to the Play:3 and it worked!

I suspect that once the Play:3 was downgraded, the S2 app could no longer comms with it, hence the message.

Hope this works for you also.

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