Speakers

Hi,I’ve had several different speakers as rearspeakers for my Playbase (which is wired). It started out with Play:1’s, followed by Symfonisk bookshelf speakers. I havent had any issues with these.For the past couple of months I’ve used a set of Play:5 gen2’s as rears. Lately they have been crackling from time to time and sometimes cut out. The cutting out is very rare, but a bit of a crackle here and here is more common. I’ve sent a diagnostic within a minute from it occurring. It actually occurred when sending diagnosis as wel. The number is 254768390. Any idea what could be wrong?

Hello Sonos team,I just bought to my Sonos eco-system remote controls from IKEA: - correctly setup Tradfri gateway - setup SYMFONISK Sound remote for Living room (Port device) - works perfectly - setup second SYMFONISK Sound remote for kids room (2xPlay:3) - and I found out, that it is really “sluggy” - it responds after 1-3 secs, also volume control steps are really badI also found same issue when controlling devices via iOS app “IKEA Home smart”: - when controlling new devices - Sonos Port / Sonos One - it reacts immediatelly - also volume changes (from 10% to 60%) is done in one step immediately- but when controlling old devices - Sonos Play:1 / Play:3 - it is “sluggy” - volume change (from 10% to 60%) is done in several steps and with delay after each step… every control step is really pain.Is this normal ? Do old devices miss some feature ?I am really disapointed 

I’ve been using Sonos for 10+ years. However the product has gone downhill lately. Currently, I’m having problems with a specific Play 1. It constantly keeps having an issue and then causing music to stop in all the zones. When I try to restart the music or even remove the Kitchen from the group, the controller says “Unable to connect to Sonos product”Any idea what is causing this?No updates recentlyNo changes to system setupTried rebooting but it keeps happeningUsually comes back online after 5 minutes or so  

My Sonos speakers have recently developed a frustrating behaviour, made worse after a Wi-Fi network change.  My Sonos app will no longer find my speakers wirelessly stating ‘unable to connect to Sonos’. So I follow the instructions to setup the wireless network - and all speakers show when I set up a wired connection. But following a successful wireless  setup, the speakers immediately drop off the app when I disconnect the wired connection. This is repeatable behaviour. I have also deleted the old Wi-Fi network from my system configuration.  I have 2 Play3 speakers, Soundbar and all updated software afaik. I’m running the latest Sonos app on up to date iOS.  Can anybody help please leaving a speaker by the router isn’t ideal. Thanks. 

Hi community, I have a Sonos play 5 2nd gen and a Sonos play 1. I changed my wifi provider and password and now it won’t connect unless connected to the router with Ethernet. Has anyone found the solution to this as I see it’s a common problem, if not, can someone sent me the European number to contact Sonos? thanks.

Recently, my Kitchen Sonos Play 3 has been breaking up whilst playing music. The other day, it was grouped with my Living Room Connect. They were both playing music working perfectly, and then the Kitchen speaker started to stutter and the audio cut off completely. About 30 seconds later it began playing again, in sync with the Living Room speaker. Just now, the Kitchen speaker started to break up again. I have submitted a diagnostic report 963986265. Please note the speaker has been operating perfectly normally in this location for years. Please advise on how to fix this. Thank you

Just a heads up, I am already annoyed/extremely frustrated with this product so please don’t hit me with any canned responses or weak-sauce answers! I purchased the Sonos play 5 (I think it’s a gen 2) a while back and attempted to connect it to my existing sonos beam and other sonos speaker (can’t remember if it’s a play 1 or play 3) and my sonos bridge, I am told that my Play 5 is incompatible with my existing products:I have tired both the G1 and the G2 app.I tired ethernet direct connection.I tried a line in connnection directly to my PCI have even tried a line in connection from one speaker (which still functions) to my Play 5Nothing is working. I would honestly like to know how can you sell a product for $500 when it is functionally broken straight out of the box??Please help me with either direct answers and help, your phone lines are closed on the weekend!

Min 2 play1 skulle opdatere med kunne ikke finde ud af det.Sonos S1 app'en beder om at blive opdateret, men der er ikke nogen nyere opdatering i Play Butik.Nu har jeg 1 Play1 som ikke kan tilføjes til app'en fordi S1 beder om en opdatering som ikke eksisterer, før man blot kan forsøge at tilføje højtaleren.

I have a play five that turns on with no external inout twice a day. Typically between 11:30am-12:00pm and 4:30pm-6:00pm. I have no alarms set and have disconnected all hubs (echo and wink) from the system and the issue persists. The only Sonos controllers are on my phone and my wife’s phone and neither of us are issuing the command to play. There is an extremely low possibility that someone else is inadvertently controlling my system because I have changed my Wifi password and the fact that it happens at the same times consistently every day. I have spoken to sonos support via phone with out much resolution. I have also done a factory reset on the speaker and added it back to a different room to rule out any routines turning it on mistakenly. I also don’t have any routines with any other smart items in my house scheduled for those time ranges. Any suggestions?

I have attempted to reconnect my gen 2 Sonos 5 in every way that I can see on the suggestions. Powered of internet, connected to Ethernet cable etc. The speaker has been in the same location for months with daily use and just became unpaired with another Sonos 5. Will work after connecting to Ethernet and then unhook But only if sitting right next to Router. Diagnostic code. 827664053

I have 3 play 5’s. When grouped, I hear a clicking/static/bubbling sound.  The volume of the clicking is unaffected by the volume of the music.  It only happens when grouped, and it doesn’t matter which ones or how many are grouped.   When streaming cbc radio, the sound cycles 5 seconds on, 5 seconds off, like a clock.  When streaming Spotify, it seems to be constant. When streaming RadioParadise’s 128kb channel the sound is constant, when I switch to RP-Flac the sound gets louder and takes on a different pattern.  If I change the rooms in the group, the sound gets louder and steady for a few seconds, then fast pulse for a few, and finally gets a little quieter and steady.I haven’t found any source that does not make the sound when grouped.  I haven’t found any source that makes the sound when not grouped.I saw one post from several years ago by @kithas that seems like the same thing but there was no resolution.It seems likely that this is somehow related to data buffering and synchron

I have a Play:5 (Gen 2) which does not connect via wifi or ethernet cable. Tried literally everything to connect and it is DOA.What are my options? I would switch it to line-in auto play but you have to have a network connection unless there is a way to “log” into it and set it?I’m assuming it is $500 trash brick, but thought I would ask. 

Last weekend I lost my play 3 off of my Sonos device list. Tried rebooting, turning it off and on, have now connected it by Ethernet cable to the router still nothing. The app will recognise it, it chimes and I press the play button and then it fails…...help? 

Hi, I have noticed drop out through Spotify recently and now i cannot connect to the speakers via the sonos app, although they still appear in the spotify app and can play music through them.No changes on wifi apart from adding a powerline extender to improve wifi in living room for sky tv box and smart tv.

This bug is driving me crazy. At our home, my wife and I have each a number of apple devices (MacBook, iPads, iPhones) and we also share a Sonos Play 5 + Sub. I got an Apple Watch for christmas and just recently noticed a bug when someone is using Sonos with AirPlay where the watch goes crazy. It be comes unusable. I contacted Apple and they said the issue is with Sonos. Link to YouTube video Any idea how to fix this? Sonos is up to date. Tried restarting Apple Watch and nothing.  

Hello, My Sonos play:5 device dissapeared overnight from my Sonos system. I also own a play:1 device which operates normally. I tried using an Ethernet cable and Play:5 has been brought back. However, with the Ethernet cable connected to the Play:5 I am unable to connect it to the Wifi as the error "Incorrect Password" keeps showing up. (System > Network > Wireless Setup > ‘chosing my home network verification fails with Password incorrect’)Just to note:I am definitely keying in the correct password. I never changed any settings on my router My router 802.11 mode is mixed 802.11b/g/nAlso tried:Changing my home network router password. Factory reset to my Play:5 as suggested in other topicsAny clues of what to do next?Thanks ​​​​​​​  

Hello - wondering if someone on the forums could help me. I have been a Sonos customer since 2009 and have accumulated a number of devices that are incompatible with the S2 app. I have been happily continuing on with using the S1 app until I recently ordered a new Five and regrettably, failed to memorize the extensive list of caveats and gotchas associated with trying to buy a new Sonos product (otherwise I would have remembered not to buy any more Sonos products).Long story short, I reluctantly decided to split my Sonos system into two, removing my legacy products and settling on use of S2 for the newer stuff. Having removed them all from my system, I powered down my S5s while I attempted to sell them. Since that time, the S2 system has been working fine.Today I successfully sold the S5s and powered them up to perform a factory reset before handing them off to the buyer.When I got home, I went to fire up my S2 system and found to my surprise that those S5s are now listed in my S2 app

Hi so I have an existing Sonos system in my house but have now an annex in garden that is out of range for my existing WiFi.  I have installed a Cat 5 data cable to a new router in the annex from my existing router In the house.  How do I make Sonos 1s work on the new network in the annex. I just keep getting network not found.  It’s like I need two apps   1 for the garden and 1 for the annex   How do I get round this. help appreciated  

How can I connect my Gen 1 Play 5 to the S2 system with my other speakers? I’m looking to have them all play the same music or source.

After switching to S2, and despite factory reset, reset router, good connection via ethernet, cannot get 5 to operate via wifi. “incorrect password” error despite all other Sonos devices working ok on same password. Please help!! Worked fine on S1. 

I use my Play 5 with my turntable through a pre-amp. My Play 5 randomly kicks any device off. Anyone else have this problem?

bonjour, mon enceinte sonos play 1 clignotte blanc à l’infini. j’ai essayé tout les moyens que j’ai pu trouver sur internet pour reinitialiser l’enceinte mais rien. avez vous une idée du probleme? je pensais au bouton qui ne fonctionnent plus... merci

I have a fairly old Sonos 5 Gen 1 (and an entire house wired with Sonos - eight roooms with Sonos amps, subs etc.) The 5 shows no power. I have tried multiple leads, fuses, sockets, everything except a defibrillator, but it is totally dead. Rigour mortis is setting in.Looking online it seems that many customers experienced a short life expectancy with 1st Gen Sonos 5’s and some have had their units replaced or received a discount to replace or upgrade. Does anyone have experience of this? 

I’m  having the same issue that other i was reading about on the forum.I have a Sonos Play 5 gen 1 that i can’t connect to my network.  I’ve read the article, and tried all the various suggestions including connecting with an ethernet cable but no luck.I factory reset the speaker and tried to reconnect it.  I can see it but it won’t connect.When i do the ethernet cable option, and hit the two buttons together i get the chime, but that’s as far as it goes.  After that i get the “can’t connect” message.  I have another Play 5 and Play 1 that are working fine.  I just submitted a diagnostic…  Please advise.

Hi,I have my Sonos 1, 5 and Move, I`m trying to connect them on my router in China, and nothing is working. I have been trying for about 3 hours, nothing is possible…I send an email to the customer support, but that will take 7 days to be answered…. That`s no help either.… Pretty furstrating.Anyone with these issues and knowing what I need to do (resetting to factory settings,… I tried -I believe- everything already).Thanks in advance,Wouter