Hi, I have a sonos one and a sonos one sl connected together. the system says to do an update but gets stuck on the first stage. i restarted the router, tried from the mobile app and pc; if I start playback from spotify only one of the speakers works but the system detects them both how can i solve? thank you
Try temporarily wiring the errant speaker to your router with an Ethernet cable, then try the update.
When you mention “connected together” do you mean that they are wired to each other? If so, this is not recommended.
Do you have any other SONOS units? When having update difficulties, I recommend wiring the units to your router while you update. If you will be using the units wirelessly over WiFi, make sure that the correct WiFi credentials are entered into the units while the units are wired to the network. In Settings you can go to System > Network > Manage Networks and manage the SONOS WiFi credentials.
Refrain from Factory Reset without further consult.
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