Speakers

Good evening ! I have bought my Sonos system in Hong Kong and recently moved to France.I have tried several times to set it up but failed endlessly. Can someone please help.Getting really frustrated here. BIG THANK YOU 

Hello,i’ve been using for the last year an Arc+Sub(gen3)+2 Ones setup in my living room and everything worked as expected. The Arc is connected via Ethernet so all the speaker show as WM0Last week i bought two Era 300s to replace my ones a surrounds.I removed the Ones as surrounds from the app, configured the Eras and again, everything went well.After like two days i decided to plug my old Ones in other rooms of the house (bath and bedroom) and the first thing i noticed was that they still showed up as WM0, shouldn’t they show up as WM1 and not use SonosNet?But most importantly, as soon as i turn on the two old Ones the whole setup starts to mess up and randomly i get disconnections from the sub, stuttering from the Eras, and random stops on the Ones.Did i do somehing wrong in this process? should i have factory reset the ones after removing as surrounds or something like this? I’ve already checked that there are no duplicate ips, no interference or anything like that (besides as i sai

I can hear voices coming out of my rear ONE SL’s. Is this normal? As far as I understood the surrounds were only meant to output surrounding noises (things off screen for instance).

I’ve just set up my ERC 300’s as a stereo pair and am playing Apple Music Spatial audio which is showing Atmos in the app. However I don’t notice any difference turning the Spatial Music Immersive option on or off. 

Hi, may I request a toggle to disable bluetooth on Sonos One Gen 2, similar to how we can disable WiFi? Thank you!

I got two Sonos Era 100’s set up as a pair for stereo and just plugged in the USB-C network adapter so I can have it wired to my network but for some strange reason the connected speaker reports as being on the 2.4ghz wireless network in my router settings, I restarted both speaker and router but it still shows as being connected to the wireless band.if I go through the change network wizard in the s2 app this speaker is reported as being wired, also the details for the speaker says WM: 0 which is wired.The second speaker is listed on the 5ghz wireless band.Why is this, should it not be listed under my wired devices now ?Thanks   

Moved my set of play 1’s from living room to bedroom. After deciding to purchase a set of era 100’s to place in bedroom I have tried to remove bedroom location on my system through the app but unable. My system now has living room with all home theater speakers listed and now has the bedroom listed with one play1 speaker and the living room is listed again with the other play 1. Is there any way to remove the 2 rooms not being used and speakers not being used.  Any help would be appreciated 

Sonos One SL Speaker issue with 1 of 2 speakers in bedroom, just randomly quit working.  Both soft/hard resets performed, but no connection.  Resets went thru their steps and appeared to have no issues.  Speaker was installed 7 months ago, along with 9 others.  No other speaker in our home has ever had an issue, like we are experiencing here.All help is appreciated!

Hello everybody,I bought for the firts time a product of Sonos, ERA 300.I have a doubt, please.When i do the trueplay for android the microfone behind has to be open… OK….but in which direction? near the wall behind...or versus the open area of the room?thanksMichele

Hallo everyone, I’ve sold Sonos One gen 2 on eBay to to upgrade to Sonos Era 100 and forgot to unpair it - will new user have possibility to pair it with his iPhone (by just resetting it “disconnect cable - press and hold Pair Button - connect power cable”)?Or will it be permanently locked like iPhone iCloud / Activation Lock? Thank YouBart

I’ve had a Play 5 gen 2 for 5+ years working without issue.  Last 2 months has been hell for me because it just suddenly stops working and no longer connected (and not seen by app).  I’ve tried factory reset a dozen times and I’m able to set it up, but then the app warns me I may have to restart the speaker if it’s not seen in app. I do that and it’s not resolved.  When network cable is unplugged:Play 5 no longer appears as available in the app ('System' page as well 'About My System') Play 5 no longer plays any music l when I press the play button Play 5 appears in the Airplay list on my iPhone, but actual Airplay connection appears to fail App function 'Find Missing Products' is unable to retrieve App function 'Manage Networks' brings mixed results, only once out of several attempts I managed to get connected to wifi (router lists IP address) ... but the device did not end up in the 'System' page and after restart it was no longer connectedI’m so frustrated! Can someone help? my diag

HiI have a stereo pair in the Kitchen made up of a One and a One SL speaker.Recently if I join the Living Room to the Kitchen, I start getting drop outs or players stopping or general unreliability.I looked at the Network Matrix under the http://playerip:1400/support/review URL and noticed that the One SL speaker show as white and has text of “Noise Floor: 0, 0, 0, 0 undefined” whereas all the others have values and ‘undefined’ showing as something similar to ‘OFDM ANI level:0’ I have factory reset both the Kitchen One speakers but it still shows like this. Does this mean there is a problem with the WiFi adapter inside it or what else is wrong? Many thanks Rob  

I wish to give my Sonos components to my son  how can I transfer ownership?

I own 5 homes with 34 sonos speakers in the various homes. Can I play the sonos systems at the different homes at same time? For example, if I am at my main home, can someone at a different home of mine play the sonos at that home while I am playing my sonos at my main home?

I purchased a pair of Era 100’s to use with my iMac computer, using the USB-C line adapter. The speakers sound absolutely superb, however, every minute or so the stereo pairing drops out of one speakers for a split second. I see a reviewer on YouTube was experiencing exactly the same issue.I’m sure it’s just a bug and will be fixed, but wanted Sonos to know. Thanks

Replace my pair of One SL with Era 100 + Arc and sub. Started thinking a day later can I hook the 1Sl back up and put them in the front corners of room?

ERA 300- What size is the screw that is used for mounting the speaker to a fixed object?  Thanks all

i’ve recently relocated to a new province, and I can’t get my system up and running. how can I log into a new network using my Sonos app

Roam will not charge. Support is useless.

I purchased a Sonos Beam gen 2 and 3 Sonos One SL’s speakers in Nov 2022 to be used around my house. The One SL’s are not connected to my system as surround speakers, the Beam is connected to a Samsung Smart TV. Since I purchased the system there has been an increasing amount of crackle/static pops coming from all 4 devices at various points. The Beam does not crackle when music is playing but does when streaming HBO Max.  The One SL speakers crackle consistently when streaming music from Spotify, SoundCloud and even from the Sonos Music service within the app. The One SL speakers are located all around the house, with various distances to my wifi router (upstairs office = farthest, kitchen = one room from wiif, basement = farthest). They all crackle with same frequency more or less. It happens whether I’m playing music to just one speaker or all 3. I have contacted Sonos several times to troubleshoot. We’ve tried decreasing streaming quality from Spotify, we’ve tried streaming music o

Today my system decided it could no longer see my SONOS Five (note not a Play 5 - this has a mute button, not a play/pause one).  On trying to get that back in I lost my ZP120.  The android phone app appears incapable of seeing/recognising these devices and at best it sees them as the newer versions with the Play/Pause button but even with pretending this is the case the app can not hand shake with them.  Net result I am now down two devices with no apparent way of getting them back.I have tried disconnecting the power and then powering back up while holding the mute button, but this does little now aside from putting the device in to handshake mode with an app which can’t handle the handshake.

I recently bought a pair of sonos sl speakers which work very well with my BrennanB2.but if I put a cd in I get no sound from the sonos but its fine with the brennan speakers.why is this ? On utube there is a short tutorial on playing a cd through the sonos speakers but I cannot get it to play the cd.

Hi there,I have a problem with my Sonos Sub Gen 3.It has been on and off from day one (mostly off).I have the ARC and Sub connection as one room .The system under setting of the app shows everything fine. I see 4 rooms/products total. 3 room are 3 separate amps each connected to pair of ceiling or outdoor speaker and the 4th room is the ARC+SUBit actually shows ARC+SUB(+Sub)and the ARC is amazing but I can not hear anything from Sub. tried few months ago to reconnect and reboot bit nothing work. have been using my ARC and 3 other room system and enjoying the music but really missing the sub.what is the best way to diagnose and resolve the issue on an existing system?I have the wifi and the connection with ARC and that never had a problem. ARC is also connected to the TV vis HDMI.PS I had some internet issues and had to reconfigure my whole system and but through Sonos app I did change the wifi and everything seem to be ok, again except the sub. Thank you

I have an older Playbar (2017) that won’t play sound- from any source. This isn’t a matter of not hooking it up to the TV correctly, it won’t play even when streaming. The app shows full functionality and control, and shows music playing, but no sound. My guess is that there is a physical issue inside the speaker itself. Any thoughts? Thanks!

My vinyl sound is about ½ that of streaming sources.It’s the Five + ProJect package, I have it set up with a Sonos One on the network and the TT wired to the Five.Yes the cables and line-in switch are all correct. I have to push the volume from 40% to 70% or more to get the same sound out of the setup when I’m playing via the TT and Line In option.Has anyone else experienced this volume drop off?