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sonos goes on by itself, no spotify

  • April 26, 2023
  • 3 replies
  • 54 views

Couple of times now, we start hearing music from our songs arc. TV is not on, if I open the sonos app I see something is playing.  I read that there could be a Spotify issue but we don’t have that setup. I see others have had the same issue. But no solutions yet.

Best answer by 106rallye

If you make a diagnostic within fifteen minutes of this happening, Sonos can see what triggered it. You need to call Sonos the get them to pay attention to the diagnostic.

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3 replies

buzz
  • April 26, 2023

Are you using any voice control?


  • Author
  • Contributor II
  • April 26, 2023

I was just wondering about that. Maybe something we said triggered it. Will turn it off. 

thanks


106rallye
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  • Answer
  • April 26, 2023

If you make a diagnostic within fifteen minutes of this happening, Sonos can see what triggered it. You need to call Sonos the get them to pay attention to the diagnostic.