Speakers

I just got the new Sonos update today and just like every other time - what should be a simple 3 minute download - has become a nightmare of rebooting and re adding every speaker in the house.  With each update my speakers will error out on the update download and disappear off of my system.  I never had issues like this with my previous Bose system.  It is starting to become a bit maddening at the rate that updates are sent out.  People suggest not updating but shouldn’t an update just work without causing havoc each time with your system?  The constant Sonos response of rebooting and re adding everything isn’t a solution to the root of the problem.  For reference I have the home theater set up with beam gen 2, sub mini and two one sl speakers, sonos move and then other Sonos one SL speakers in other rooms. Any suggestions other than reboot and don’t download updates would be helpful.  

I am about to throw my sonos one devices out the window.If i connect a device using Ethernet it appears in the app, as soon as i remove the cable it disappears.It can detect all my devices but will not connect them, saying it cannot see my wifi network. I cant even see anywhere on the app to change the network or passwords. HELP, its driving me crazy

Hi,I always used my sonos one with Google assistant installed and it was working all fine. Today I accidentally removed the sonos one from the Google home app. When I went to reconfigure everything in the sonos app side, I noticed I no longer have the Google assistant option from the voice services. Now I only have “sonos voice control”. I tried finding online a reason why, but I can’t seem to find a solution. I also tried factory reset the sonos device, and still I only see the sonos voice control option. Am I the only one?

Been having this problem a few weeks now. Whenever listening to music the living room zone drops out intermittently. Does it for 10-15 seconds and then will hop back for 10-30 min before doing it again.  ive got a very large system and have had Sonos for probably a decade. I’m also not very technical so getting into router stuff is a challenge for me.  I have a diagnostic here. 304281759 I have a boost that I’ve been using forever. It’s right by the play bar that keeps dropping. Should I try to kill the boost and plug Ethernet into the Soundbar as a start? 

Hello there,When my Sonos Play5 Gen2 starts booting up, the main LED keeps flashing white forever and never connects to the Internet router. I try connecting directly through Ethernet and there is no difference.I also tried a long press to the rear button but I can’t get it to do any network reset or reset at all. My Play5 just keeps the LED flashing as long as there is power and nothing else happens, even if I keep the power on for hours.From the SONOS App, I can not get to see the Play5, so Im totally blocked here.I power cycled the unit like 10 times and still the same issue. I would appreciate any help in what to do or test or report here to get my Play5 working again.  NOTE: I have a SONOS BEAM and ROAM in the same network and they work perfectly and I can control them with the SONOS App. Thanks in advance!Rub

On your computer or smartphone, launch the Sonos app.Choose the Sonos speakers you are using as your new PC speakers by going to Settings, Room Settings.To have your Sonos speakers start playing immediately when the Line-In finds a signal, select "Autoplay Room."

Hey all, can Sonos Play:1 and Sonos Amp be used toghether?Thanks a lot!

I have 2 Sonos One SLs which I have owned for approximately 12 months or more. I have recently moved them to my desk and have paired them in stereo. One speaker is always lower in volume than the other, which I can tell as the stereo image (on song I know intimately where the voice should be dead centre) always favours one side. This needs a channel balance adjustment of about +7 in the app to correct. I am certain it is a problem with one of the speakers as I’ve swapped the them left to right and the balance issue also switches from left to right. I have reset both speakers and set them up again and the problem persists. It is present whether streaming using the Sonos App or via airplay.While I can correct with a balance adjustment I’d prefer to not have to. Do I have a faulty speaker, or is there a setting (related to volume limits) that has someone gotten baked into one of the speakers that has survived a factory reset.

at 500 pm everyday sonos turns on without any input from anyone

I have a CD Deck+DAC feeding into a Connect:Amp (Gen 2) line In.I have two Sonos ONE (Gen 1) speakers I can successfully use as a stereo pair when streaming.I would like to play the Connect:Amp Line In Stereo to the ONE stereo pair.I have successfully got the Line In playing to A SINGLE Sonos ONE speaker but I can find no way of getting the Line In stereo to play through both Sonos ONE’s as a stereo pair. If I wasn’t bald already I would be tearing my hair out in frustration. As it is I am feeling stupid because I just cannpt believe what I want to do is not possible - I must be doing something wrong.  Can anyone help with an appropriate Idiot’s Guide for me?FWIW I am trying to set up the system using the Android S2 app. I have a direct ehthernet link to the Connect:Amp and the two Sonos ONEs are connected via my Wi-Fi. All components’ firmware is fully updated. I have factory reset and setup the SONOS system from scratch but to no avail.I d

Hey there, I’ve been using Sonos systems at my place for over 4 years now and love their music playback quality. But it’s riddled with constant random music drop outs that can totally spoil music listening sessions. Currently, a paired (IKEA bookshelf) Sonos Speaker set in the kitchen are malfunctioning and not even showing on the list of available speakers. I managed to get them to play the music by pressing/holding the play button on the speakers.  While I have a feeling this will be ignored by the support staff or anyone that can do anything at Sonos’ end, I thought to still put it here. But thought to put it here. Please note that I had actually more Sonos speakers at my place and recently returned my Arc as it failed to produce a workable center channel/dialogue while watching media. I had to constantly play with the volume, bass, night mode and speech enhancement and it never really worked. Reverting back to an older Vizio 5.1 sound

I have been battling this issue now for almost a year. I have 2 routers. The primary router is where the internet comes into my house. From there, I have an Ethernet cable that runs approximately 125 feet into my garage and connects to another router (R6900v2). I have problems with my Sonos speakers dropping connection in my garage. In my opinion they are trying to grab the signal from the primary router in the house. I have contacted Sonos, my ISP, and Netgear. No one seems to help. Sonos says put the garage router in Bridge mode. I have tried, but am not tech savvy enough to trouble shoot. When I’m bridge mode, I can not access internet. The last time I asked the Netgear community, I was told to run in access point mode. I have asked a few different techs at NETGEAR.  They confirm to put router in access point.  This does not work either. My speakers play for about 20-30 minutes and then drop. My ISP is no help at all. Can someone please help?!?!?  

I got a sonos x ikea symfonisk, when I downloaded the app and almost set up the symfonisk, I was meeted with an error saying that my sonos device could not connect to my sonos account. Can somebody please help me?

We’ve had a Sonos bridge with two Play 3 speakers for several years.  It works brilliantly.  So we finally bought a third Play 3 Speaker for top floor.  But when I try to connect it, it says I need an update, and when I try to update, it says I need an upgrade.I’m guessing there are clever people out there who know a workaround so that Sonos can't try and force us to ditch workable hardware that has nothing wrong with it and buy all new hardware, which I will not do from a company that treats its customers like this.I’m reasonably tech savvy, but can’t find a way yet to connect it.  Anyone able to help?Dave

Currently I am active duty military and can only use a wpa2 network that doesn’t work with my one sl. Is there any work around to be able to use the speaker?

I’ve got 4 Plays and a Soundbar, roughly 2018. I’ve had nothing but connection issue after connection issue. The following have been random for the last couple years: OS updates requires me to delete my library and re-add, songs stop playing mid song, skips to another song, sound stops but song appears to still play, controller stops working (play, pause, etc), playlist will play but doesn’t appear in the controller, speakers disappear from the controller, mobile app nearly never works, errors saying music was lost, not encoded properly (but plays other times), queues empty, unable to connect, music no longer available (but available other times), updates fail, unexpected errors. The list goes on. Support says unplug, replug. That’s all they have. Ideas anyone? Btw there’s nothing wrong with my internet and I replaced the router anyway. 

I’ve tried everything, nothing works?had to reconnect to old Wi-Fi but this is not an sustainable option.

Hey everyone,  Having an issue with my system, have a stereo pair of Fives and every time I connect the sub, the right channel disconnects and stops working.  Did a hard reset, worked for a while then did Trueplay tuning and the issue comes back every time. When I disconnect the sub, the right channel returns and as soon as I add it back, it disconnects again…at a loss here, if anyone can help?  best,JB 

Not unlike several threads I've seen recently that have gone unanswered or deflected by Sonos, I have two Sonos One speakers that have been randomly disconnected from Wi-Fi now weekly with no solution.  I unplug and reconnect...nothing. Always with the same message from the Sonos app: “unable to connect to Sonos, let's fix it!”  Well, nothing is being fixed. They were fine for the first 4 months in my office so it's not an IP issue, etc. Why is this happening now?

I don’t understand why when one speaker may need an update, the entire Sonos speakers have to be stopped! Just turned on a speaker I hadn’t used in a while and the music stopped playing while the update took place! 

Is it just me are is Sonos behaving particularly bad at the minute?  I'm constantly getting connection issues where the app can't see any of my devices (two ones and a beam) or can just see one but not the other. This seems to happen 90% of the time I open the app. Sometimes this will sort itself out in a few minutes but other times I just give in. Gone are the days when I can just open the app and group some rooms in less than a minute. It would be quicker to switch a turntable on, flick through some vinyls, then put on a record than to fire up the Sonos app. The lack of quality and consistency is really starting to annoy me.  

We have 50 play 5 speaker in 1 big villa how can we use in 1 system it is only 32 speaker for 1 system

Are Five generation 2 significantly better than generation 1s?  If I upgrade can Five generation 1 be used on its own with just the Sonos 1 app, for example if I give the old speakers to a grandchild?

Why does the white light on my Beam and Ones stay lit? thanks

Hello everyone. Having trouble with one of my OneSL. Two days ago I noticed then when I tried to use it there was no sound coming through one of the fpur SL I have connected. In the app the volume was at 15 and if I raised the volume it automatically turned down to 15 again.  I did a reset and the speaker will not play a chime so I cannot connect it. Does anybody have similar problems and/or might know what the problem is?