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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
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Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5818 Topics
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JplwoltersContributor I
asked in Speakers
add speakers to five room. wont group speakers with five.

Hi all I just bought a Five. I have 1 one and 1 one sl in sterio pairI wanted to add the five to the room. But the room got named (eetkamer 2) instead of (eetkamer). I reset the five and tried again. Same thing happens. Reset the five again. Unpaired the one & one sl. But I can't add the five to the same room as a one. Tried againReset the five, one, one slAdded the five to a new room (bathroom)Added the one sl to existing room (bathroom)After the setup the one sl added itself to (bathroom 2)Added the one to existing room (bathroom) is said there are 2 products in that room. Strange. In the settings screen there are now 3 bathroom(bathroom, bathroom 2, bathroom 3).  Reset all 3 again. Setup one slAdded one to same room worksAdded 5, makes separate room with 2 at the end. E.g. "living room 2” instead of "living room" And when I try to play music I can view the 3 bathrooms and group the 3 rooms together. But they are in 3 different rooms.  Is this is limitation or am I doing somethin

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P2llsContributor I
asked in Speakers
Sonos Play5 Gen1 -a buzzing or squealing noise coming from the unit

Hi, I have a Sonos Play5 Gen1 - when plugged up to power there is a buzzing or squealing noise coming from the unit. It has been doing it for a few years, but since I first heard it I keep it powered off and it’s not been used. Its twin sister misses it and wants it back and to be paired up again.  what is causing this?is there a genuine fix without cost or replacement? Thanks in advance. 

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FrankBowlesContributor I
asked in Speakers
Some songs won't play on my Play 3 but ok elsewhere

I have just added an old Play 3 to my network which also has a Beam and a Playbase.I have my music library of FLACs ripped from my CD collection on a hard drive attached to my router.If I try to play one of a fair proportion of those FLACs on the Play 3 alone, it doesn’t work; I get errors from “can’t connect” to “wrongly encoded”. It seems consistent which ones don’t play. They work fine on the other speakers, and they will play on the 3, so long as another speaker is also playing them. The moment I stop the other speaker, the Play 3 stops playing the song with an error. Other tracks are fine. All have been ripped with the same software and the same settings. I’m baffled, don’t know where to start debugging this, any ideas?

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Airgetlam
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smackieTrending Lyricist I
asked in Speakers
BBC Sounds locking up Sonos Play:5 on a daily basis

I’m having a continual problem with BBC Sounds that feels a lot like a bug. Every day, the BBC Sounds stops playing at some point. When this happens, the Sonos Play:5 refuses to play anything else. It won’t restart Sounds and it won’t play any other app. Only a power cycle gets it back. This is getting pretty old.I thought it was a probably a Wifi problem (I have UniFi APs and switches) so I plugged in the Ethernet and let it run hardwired. Same problem. Checked all the obvious but geeky network stuff (it’s not being blocked on STP) but I’m none the wiser. The Sonos network interface remains up (it’s pingable) but the controller looks like it’s locking up somehow.Anyone else seen this? Any thoughts? We just stream BBC Radio 4 so it’s not like it’s doing anything complicated with Sounds.

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Ken_Griffiths
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KazKAHContributor I
asked in Speakers
Hardware issues with my Play 1

My Play 1 has just died! Ive done the basics like swapping the power cable from another working Play 1 to see if it will boot, no avail, any ideas? Or any ideas where I might take it to get someone to look at it? I dont want to just buy another one!ThanksKaren

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Ken_Griffiths
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VultureSongAvid Contributor II
asked in Speakers
Sonos One SL - Port Forwarding settings?

I’ve been locked out of my Sonos device since trying unsuccessfully to update settings (change the room name associated with my speaker). The app advised an update required, I tried (again) unsuccessfully to install it. After some hours with Sonos Support and speaking with BT, my ISP I now await a swap out replacement.Question I was unable to get a satisfactory answer to was this. Does the Sonos device need port forwarding settings in place in the firewall menu? In the BT hub settings, it describes port forwarding as necessary for gaming controllers to access the internet. I am able to connect the Sonos locally with my iPad, the Sonos shows up in the BT Smart Hub 7 screen,  but it seems unable to connect to the internet and therefore my account.Please assume I’ve tried each and every fix for this issue. Thanks for any assistance.

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achanceswContributor I
asked in Speakers
Play 3 recognized by S1 but not S2

I have it plugged into my router via ethernet I’m sure the firmware is out of date.I tried resettingany thoughts? 

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Airgetlam
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leasContributor I
asked in Speakers
S1 sytem not showing on Profile

Hi, I have 2 Play 5 Gen 1s running on the S1 app but my profile on Sonos.com only shows the equipment i have on the S2 app. How do i find out if the old Play 5s have an upgrade % off? Both have been upgraded to the latest firmware and are running on the same Network, just on different Apps

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ratty
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Fab56Contributor I
asked in Speakers
connection Internet Box to Play 1

Bonjour,Je n'arrive pas à connecter mes enceintes Play 1 à ma box Bouygues (BBox Wifi6) ; impossible de trouver ma box via l'appli Sonos.Hello,I can’t connect mu Play 1 speakers to my Bouygues Box (BBox Wifi6) ; impossible to find my box via the sonos app. 

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BD1986Contributor I
asked in Speakers
Speakers playing different music problem

Hi everyone I've had endless issues with my 3 Sonos One's and 1 x One SL that I have set up in my gym studio. They keep dropping out and unsyncing. I've tried improving the WiFi, reconnecting them all multiple times, installing the Sonos Boost and reconnecting them all to that. I am STILL having issues with one of the speakers inexplicably playing different music to the other 3. Coincidentally it happens to the the SL which is the odd one out although I don't think this is a contributing factor. I cannot explain it and don't understand how or why it randomly starts playing different music. We use one single phone to operate the system and play music from the Sonos app. How or why is this happening and what can I do to stop it???

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Airgetlam
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RII5Contributor I
asked in Speakers
Need help connecting Play:3 to wifi

Long story (sorry) I have had a Play:3 for many years… love the product.It used to be connected wireless to my old router (let’s call it “A”)I then switched internet provider and got a new router (let’s call it “B”)Router A is no longer connected to the internet, but still active (it is used as a switch to connect devices that don’t need internet), but router B is connected to the internet.I then removed the wifi connection to A, from my Play:3 speaker (via the Sonos S2 App). I then attached an ethernet cable from B to my Play:3 speaker. And it works perfectly. But still no wifi connection to B.Connecting my Play:3 speaker via ethernet cable is not solution (unfortunately) and I need to connect via wifi. But I cannot figure out how to do it. I have tried every to-do on this site and others. No luckWhen I try to add ‘a trusted network’ I press “Find System” and the little circle spins around 4-5 times and the times out and goes back to “Find System”…… not happy!What am I doing wrong?

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rtvw16Contributor I
asked in Speakers
system skipping

My S1 system not only skips songs mid way through it also rotates which speakers are playing. My system has 6 speakers and it randomly plays on different speakers. My system is up to date. 

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ZubenubiContributor III
asked in Speakers
Fives pairing issues

HiI have had Sonos products for 10 years now. 2 x Ones (stereo pair - bedroom), 2 x Play 3’s. (Separate rooms), Soundbar and 2 x Fives (paired) plus Sub. The recent problem is that the Fives keep unpairing and now can only use intermittently once I have reset them. At the moment I have lost 1 x Five altogether! Also, they lose  pLaying and get same music playing at different times. Usually have Radio 2 playing all day in the kitchen without any issue’s. Over the last few weeks cannot get them to work at all.  WiFi is good and no issues with any of the other products around the house.  Now as I type, the remaining Five has just gone off. Getting really peeved with this and thinking that going back to the old fashioned stereo from the 70’s would be more reliable, considering how much I have invested in this tech. Any ideas gratefully received. HELP

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SnifnixContributor I
asked in Speakers
New Router, app unable to find Sonos Play 5

Hi.I’ve used Sonos Play 5 for many years on two different routers, and there haven’t been any hitches I couldn’t resolve.Now I have a new Zyxel 1661 Wifi 6 router, and for the life of me I can not get the mobile app to find Sonos. I’ve tried everything I can think of. I’ve plugged Sonos to the router for possible updates. I’ve reset the app. I’ve rebooted all the things and followed every instruction, (turn on Bluetooth etc) and still nothing. The NFC can see Sonos, but the app just cannot.I’m no techie, but I think it’s fair to assume that the router hides Sonos from the app(?) even though the phone is integrated with it. Any advice on how to proceed would be greatly appreciated. Thank you.

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jackfobelContributor I
asked in Speakers
Play 5 wired to PC via auxiliary cable - major latency

I have a play 5 connected directly to my PC audio out port. There seems to be major latency between when I test sound in windows and when the speaker outputs sound. Once the speaker catches up, then it works as it should in real-time.I use this in my office and it constantly stops working in the middle of meetings until I start mashing the sound icon volume up/down until windows dings and I can hear people again.Any help would be great.

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STP975Contributor I
posted in Speakers
No sound from right speaker

I have a Sonos Play 5 Gen 1, and always thought the sound was superb.I recently tried streaming a Led Zeppelin track (Stairway to Heaven) and realised that the right hand channel has little to no sound. (That track is very good when testing stereo sound since the guitar and flute on the opening sequence are completely separated with the guitar on the left stereo channel and the flute on the right).So, my Play 5 Gen 1 has very low output on the right channel. Almost silent but not quite. The left side speaker sounds fine as does the bass.I’ve yet to open it up, and I am an electronics engineer so a repair should be relatively straightforward if I can locate the faulty item. Has anyone else had this? Is it likely to be the amp that is faulty more than the speaker, or the preamp rather than the power amp? Just trying to get some ideas before I tear it down. I’m not using it as a pair with another speaker, it is stand alone and one channel of its own internal speakers is what is not workin

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monkeyfishContributor I
posted in Speakers
PLAY (gen 2) 5 lost wifi. diagnostic

Hey All. Have extensive Sonos system.  Wi-Fi is fine.  Attempted all remedies.    Diagnostic code is  79641770 suspect internal wi-if card died.    If someone from Sonos is on this board.  Let me know steps to replace / repair.  

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Ken_Griffiths
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Ps5manContributor I
asked in Speakers
PS5 and Sonos one sl

How do I connect the PS5 to the Sonos one sl speaker system I have. I have total of 3 of the Sonos one speakers. Can the be connect to Sony PS5?

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ss1234Trending Lyricist II
asked in Speakers
Alarms Not Playing On Sonos

Hi, For the past few weeks by morning alarm on my SONOS ONE SL has not been playing.  It did not play again the other morning so I ran a diagnostic report: 1149023650 Please would someone mind helping me with this? Many thanks

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CracksContributor I
asked in Speakers
S2 and S1 Issue

I have set up two both the S1 (for my old Play 5) and S2 operating systems. But, occasionally when I open the S2 app I get a screen which tells me the system includes products that aren’t compatible with S2. If I go to “more options” and “about my system” it lists the Play 5 with the S2 OS. I cannot see it as a room anywhere else. How do I get it off the S2 app to stop this happening?

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OmarfContributor I
posted in Speakers
blown play 5 speaker. told i need to pay $400 for replacement

Play 5 speaker decided to blow on me after about 2 years. I don’t even listen to music with loud base. I have about 20 different Sonos speakers and this is the only one I’ve had problems with. I contacted online service team and they said because it’s “out of warranty” i have to pay 400 dollars to replace. Plus I have to send this blown speaker back. So I have to pay 400 on top of what i originally paid? That just sounds crazy to me. I’d think that these speakers should last way more that two years for the price point. Makes me want to just take my money elsewhere

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mikemoormanContributor I
asked in Speakers
Dead Play 5.1 - no power LED

I have no power LED on the Play 5.1. I have 124VAC to the bridge rectifier and 170VDC out of the bridge. What would be the next logical place to look? Thanks in advance - Mike

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cjinphillyContributor I
asked in Speakers
Sonos rooms/devices missing from Mac app, but present in mobile app

I have multiple Play 5 (Gen 1) and have a weird issue where one of the rooms shows up and plays from my iPhone but on my Mac I only see 2 of the rooms.  All the devices are indeed listed in my account online.. how do I get that the room on my Mac controller  CJ

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MusicLover1980Contributor I
asked in Speakers
SONOS FIVE hardwired and boost audio dropout

Hello, I experienced my hardwired Sonos five audio dropout yesterday.  I have a Sonos boost that is connected to my router and the Sonos five is NOT used for surround sound. What could be the issue?

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ratty
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FriskeAvid Contributor I
asked in Speakers
Sonos play 1 & sonos one's both struggling in stereo pair mode

I have two Sonos ones in my bedroom one is a first GEN the other is a second GEN. Prior to using them in my bedroom they were surround speakers in my living room. I have since taken them from that group factory reset them then pair them together in stereo mode. My problem is only one speaker plays when it's in stereo mode. It's not the balance issue because I've already checked that. Sometimes if I airplay through my laptop it'll do stereo mode but most the time it's only one speaker even though they're both paired together. I factory set the speakers a few times now and still the same issue. So I have decided to put them back as surroundsound and move my Sonos play one speakers that were surroundsound's into my bedroom. I also am having the same issue with my Sonos play ones. They are in stereo mode but only one speaker plays a sound even though they are balanced correctly. I have factory reset them as well and that still doesn't fix the issue. What am I missing here?  My Wi-Fi connec

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