Speakers

My speaker can be found when I’m in the Sonos app, but doesn’t appear in the Bluetooth/airplay section when I try and play through Spotify or headspace or other apps. It has done in the past so I know it’s possible! I’ve tried restarts of the speaker and my phone etc. 

Hi there - I have a lot of smart wifi devices so Ill start with this as NOT using a mesh network is simply not an option for us due to how many smart devices we have in our home.  Having said that, I have multiple Sonos devices and am running on a router specs below: 3 sonos one speakers  1 sonos amp 1 sonos playbar 1 sonos subwoofer  2 sonos one sl speakers  I have an Eero Pro 6E router. I have tried everything I can think of that i found online to no avail and the lack of features in the app is not making it any better. The last ditch effort is what i recently did I connected the playbar directly to the Eero via ethernet I have no way of telling whether or not it successfully connected as there is no way to apparently see the WM (wireless mode) on the app on the iphone and the web app does not show this information - so I cannot physically tell’ It is how ever playing music so its connecting to somehow apparently this was once a feature that was removed and is pending being brought

Hi, I have two Ones in a stereo pair in one room and two Symfonisk speakers in a stereo pair in another room.I am choosing playing all as a group.When the music starts, only the right One plays. Then after a few seconds the left One joins in.Then a few seconds after that, only the right Symfonisk joins in and then after another few seconds, the left joins in.Any advice so they'll all play at once from the beginning? Thanks vm.

So I have a Denon M38DAB cd player, see here;https://www.denon.com/en-gb/product/archive-mini-systems/rcd-m38-dab/800346.html& a Rega Planar 3 turntable. I used to use Wharfdale Diamond 9.1 speakers & the turntable was connected to the CD player via a pre-amp to the aux in sockets.This worked fine but I'm moving the set up to my living room & there just isn't space for the Wharfdale speakers, so I'm thinking of getting an Era 100, but the only way I can think of connecting to the Denon is via the headphone jack on the front with the usb c to 3.5mm adapter. Obviously headphones pick up whatever is playing through the headphone jack, so would the Era 100 work this way? It's not a very elegant solution, but I'm struggling to work it out & one Era 100 is about as far as my budget will stretch right now.Also, even if that will work, if anyone knows of a way to connect the Era 100 to something at the back of the Denon & have it work for both CDs & the vinyl that'd be

I need help with my Sonos which has been riddled with performance and reliability issues for as long as I can remember.Sonos issuesCannot connect to Sonos at all.App can connect but cannot access music servicesSpeakers/Rooms missing from app listI have a Samsung S9 and S10 and they can be next to one another on the same Wifi network and they have rooms on one phone but not the other and the other phone has the missing rooms from the other deviceWhen I do have audio playing it stops and startsApp connected and audio playing buy cannot add any additional roomsThe list of problems goes onMy system1 x Playbar in Kitchen1 x Sonos 5 Gen 1 Master bedroom1 x Sonos 3 Bedroom1 x Sonos 5 Dining Room1 x Sonos Amp with speaker in bathroom1 x Sonos 3 LoungeSky routerS1 App as I have 2 speakers not supported by S2I have called tech support twice but they were no help, the only advice is turn your router on and off, uninstall your Sonos app and re-install, remove a speaker from your network and re-con

Lot of comments and disappointment with Sonos Sub Gen 2.  All seem to be ignored by Sonos.  I had 2 of these units.  Both have now failed and become useless within 5 years.  Very disappointing considering I still have alternate old school speakers that are 25 years old still going well.  Obviously a fundamental issue with these subs which Sonos had no solution for fix.  Only receive 30% reduction on new product.  Sonos should provide 5 year warrenty to standby their product.  

Setup: turntable w preamp(uturn) on a sonos five.  Have a beam and move as well. beam and five play great from all sources.Move works great with tv/spotify/etc.Move quality with line in from five(vinyl) is static and not acceptable for listening.tried compression and other settings, no change.very dissapointed - blaming the move. Anything im missing?  Internet fine, other speakers fine.its just move + vinyl.thx 

I have a Play 1 and 3 in my lounge/kitchen that have worked brilliantly for a number of years. However over the last 2/3 months the connections repeatedly drop in and out and occasionally nothing! I also have a Roam and a newer Play 1 which are working ok.  is it a case of the software not working with older hardware? Is there anything I can do?

Today I attempted to mount a play 1 in my master bathroom.  I recently ordered two long power cables for the Era speakers we have. I didn't think much about it until I discovered the cable end is completely different.  Is there any logical reason for this or is it purely because they want you to spend more money on a different cable? 

Hello. I have connected 2 ERA100 via Bluetooth to my Halo+ Xgimi projector. Sound is not stable and is breaking up. I tried with my Move2 and it works fine. But with the ERA100 it doesn’t work properly as if there was some micro cuts all the time.

Play5 gen1 will not connect to wifi.All fixes attempted.Plays without issue when connected to router by ethernet cable .Cuts out when connected to wifi extender by ethernet cable.

I noticed that when in the system name menu, clicking on SONOS at the top of the screen causes the system name to revert back to Your System. This does not happen when clicking the back button the top left corner. iOS 26.5 app version 85.0.31

Hi together,I’ve had this issue now for some weeks when the Sonos players denied to playback music.I tried many troubleshooting from the support websites with no results.After talking to the german hotline support for 3 hours with 3 guys, we found out via the http://<IP>:1400/tools page, that the players cannot resolve any addresses. So I guess it’s some DNS Issues here.Unfortunately the support couldn’t help with this issue as my router-config looks good.We tried using googles DNS in my router settings and also cloudflare dns won’t help. I also have reset the router and the speakers several times. A factory reset for the Play:1 didnt help either as I cannot add it to the Sonos Controller App anymore because it cannot contact the update.sonos.com server. Further Info: All my speakers are first generation (Playbar, 2x Play:3, Play:1) They are connected via WiFi currently, but I also tried an ethernetcable connection. Any suggestions from your side?Thanks & Kind Regards

Hi, I was wondering if the placement of my Sub 4 could damage or alter the performance short or long term?My Sub 4 currently is placed between the couch and the wall. The wall has a socket where the Sub 4 is plugged in - while the plug and cable itself are placed inside the Sub’s opening, between the two drivers. Could this be detrimental to the performance of the Sub 4?Ideally it would be totally between the two drivers to hide the plug and cable completely. 

Hello,Since updating my system to firmware version 90.0-67171, I've noticed a significant change in how my Sonos home theater setup behaves.Previously, I had the following configuration:Beam Gen 2 (Ethernet wired)Sub Mini2 × One SLs (used as surrounds)In this setup, the Beam served as the wired node, and all other speakers were connected via SonosNet (WM:0). This provided excellent stability and completely offloaded traffic from my main Wi-Fi network. The connection matrix showed full green mesh connections, and everything worked flawlessly.After the update:The Beam remains on WM:0The Sub Mini and One SLs are now on WM:3The connection matrix shows no mesh activityAll bonded speakers now appear to bypass SonosNet and instead rely on my regular Wi-FiThis has reduced visibility and performance control, and I’m now seeing increased Wi-Fi traffic through my primary access point, which defeats one of the main reasons I invested in Sonos in the first place.Is there a way to make SonosNet work

I have Trueplay setup, but I also would like a second sound profile. I notice when I manipulate the EQs, it affects my Trueplay sound. Is there a way to have one profile be just Trueplay and the other a completely different sound profile?

I just returned a pair of era 100s to costco. I bought them in December 2024 and was unable to pair them. They showed up in the app as Optimo1’s. yep. The box said Era 100, and the label on the bottom. The build quality seemed inferior to my Ones. Have no idea why they would only show as “Optimo 1” In the app, other than guessing that they were originally built as Optimo and then re-labeled for sale as Era100? Was super disappointed, and, glad the return was so easy. And I'm going to stay very happy with Ones. Anyone else experienced this?

I have a Sonos One Gen 2 speaker. Worked fine since i got it Christmas 2022. We moved house recently and I cannot get it set up on the new WiFi.I have tried factory reset.I can get it to the point where it connects to the speaker by phone, plays the chime and then asks for the wifi password. it will not pass this point, its as if the password is incorrect.i have tried connecting directly to router via ethernet cable. no joy. I appreciate any help, thanks.

My Play:5 has sat in a box for 2 years before I finally decided to set it up. It has began to be one heck of a struggle though. The recent days I’ve been trying everything to get it set up, but failure after failure I get the same “sonos is having trouble linking to your device, check your wifi and try again later”. I’ve even tried this multiple times with an Ethernet cable, I’ve deleted the app multiple times, restarted the router, used multiple Ethernet cables, and I get the same error message every time, and I know there is nothing wrong with my wifi. It should not be this hard for a damn bluetooth speaker. This will not register to my device at all. 549.99 for this bs. 

Since moving to the new ios app, I can’t play music on various speakers. I can see the speaker in the app, but adding it to a group of already playing speakers doesn’t include it (volume meter isn’t working for that speaker). Nor am I able to just play music to it directly/individually.  I’ve had the issue with both Amp and Move. 

I have 3 Sonos products - Play 1, Move and Arc.  My wifi speed is 300+mbps, with Linksys mesh system.When I launch the Sonos app on my iPhone it’s a lottery as to whether I get the “Unable to connect ...” or if I’m lucky, any permutation of one, two or all three of the above units.  I then waste time rebooting my router and switching off and on the respective units with varying degrees of success until eventually it works.I’ve spent hours reading many topics here on this subject and like many other users I’m increasingly frustrated by having paid a small fortune for these units, (which are great when they work properly) the connectivity is very unreliable.  My wifi doesn’t have any problem in connecting with any of the several other wireless devices in my house so to my albeit technically simple mind this must be a Sonos problem.  Is there any proven solution and if not, why not since it’s been an issue for several years?

Hi,I have my Era100 connected to my PC in my office via the (official) line-in adapter and the sound starts playing, sounds great but then it keeps pausing for no reason. I look at the SONOS app on my phone and the playback for line-in has been paused in the app. I press play and then it immediately starts playing again. The vast majority of the time the app hasn’t even been opened on my phone but it seems to be the cause of the playback on my PC stopping… getting very frustrating!Either there is something going on with the era100 itself, or the app is being overly active in the background. I don’t want the solution to be ‘remove the era100 from the app’ because that means i need to re-add it every time i want to live it up with my Beam to play music across the house.

Hi, I have an Arc Ultra + Sub Mini + 2 x Ones.Yesterday my son while we was listening music, put the volume to 100% with an Alexa command.It was only some seconds, but, do you think could have damaged the speakers somehow?Thanks!

Hello,I’m having a strange issue with my Sonos Move 2 and Roam. Whenever I turn on the speaker(s) and connect via AirPlay, my music always stutters.However, if I play a song for about a minute via Spotify Connect and then switch to AirPlay, everything works fine.I experience this issue regardless of which iPhone, iPad, or Mac I use.The speakers are, of course, up to date, just like my Apple devices.

 My new Sonos Ray won't start and only flashes white. This is my first Sonos device. A reset is ignored by the device and it just keeps flashing white. Does anyone have any ideas for a solution before I send the device back? Greetings from a sad Ray owner