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zlsandmanlz
Contributor I
May 13, 2023

products arent connecting to my wifi

Hi all

I have a beam and a sub. I recently had to reset my internet. I thought everything was running smoothly till this morning I can’t connect my products to my wifi. I have reset the router. Change the password, security settings and nothing is working.
The app find the products I go to update the network, follow the steps get to putting the password in for my network and it says fail to connect. Looked into all the help options and still nothing. 

Am I missing something please help
 

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18 replies

Airgetlam
Airgetlam
May 13, 2023

Connect the Beam to your router temporarily with an Ethernet cable. Wait 2 minutes, then open up your controller. Both the Beam and the Sub should be showing, and you can then change the network in your Sonos controller. Once you’ve done that, you can remove the Ethernet cable. 

Bruce
buzz
buzz
Grand Maestro
May 13, 2023

This is similar to the dilemma faced by household members when the door locks are changed. You can’t simply change the locks and leave a pile of new keys on the kitchen counter. As members return home, they will not be able to enter the locked house and pickup a new key. Temporarily wiring BEAM will allow you to install the new WiFi credentials.

    106rallye
    106rallye
    May 13, 2023

    @buzz To me this is not completely true. To stay with your analogy, Sonos does allow the household members to be helped to reach through the letterbox and get to the keys. It’s just this method does not seem to be working for TS.

    I’ve never tried this, but since Sonos devices can remember more then one network, could you not put in the new credentials while the old network credentials are still valid and only after you’ve done that change them on the router?

    zlsandmanlzAuthor
    Contributor I
    May 13, 2023

    I ended up doing a factory reset on both of them and that manage to fix the problem. Thank you though I’ll keep that in mind. 

    buzz
    buzz
    Grand Maestro
    May 13, 2023

     

    I’ve never tried this, but since Sonos devices can remember more then one network, could you not put in the new credentials while the old network credentials are still valid and only after you’ve done that change them on the router?

    Yes, but this always seems like wasted, post event advice.

    DMS Sonos
    Lyricist III
    May 13, 2023

    Do i connect to WAN or Lan to set up a new product?

     

    (Context: I’m trying to install an old Bridge on S1) It installs on LAN but as soon as i disconnect the bridge to locate it properly further away ...it disappears from system..

     

    Yes i know i could do the same with a BOOST but i’d have to disconnect my S2 accessible products and downgrade the boost using S2 then return to S1 hoping all well…..which will take, oh, about 2 months art this rate...:(

    buzz
    buzz
    Grand Maestro
    May 13, 2023

    LAN. Further, assume that BRIDGE has reached EOL (End of Life) until proven otherwise. Your symptoms suggest EOL.

      DMS Sonos
      Lyricist III
      May 14, 2023

      Ok thank you. Not heard EOL before . Not just ‘broken’???? Lights all working...and connects via LAN but of course cannot prove signal is ‘bridged or extended’….:(

      buzz
      buzz
      Grand Maestro
      May 14, 2023

      At this point BRIDGE can suffer from multiple, intermittent, hard to describe issues. If you can measure voltage, the power supply should provide slightly over 5V. Less than this the fun begins. Plus, BOOST’s more modern radio is much more effective. Hence ‘EOL’.

        DMS Sonos
        Lyricist III
        May 14, 2023

        Power supply at 4.55 V. I’ll get round to trying the BOOST...:(

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