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Answered

connecting the ethernet port makes me drop the network

  • 11 April 2023
  • 3 replies
  • 99 views

Hello everyone,

My installation is composed of:
2X play bar
2X SUB
2X Play 3
3X One
1X One SL
all speakers are connected to an ethernet cable except 1X ONE
since a few days the music did not stop cutting then it is my complete network of the house which did not function any more.
At first I tried to reset my wifi antennas but nothing worked.

However I unplugged the cable that goes to my netgear where all the sound systems are connected and the network works.
I test 1 by 1 which speakers are the problem and I discover that my playbar and my sub in the living room drop the network as soon as it is plugged in.
Strange that it's two devices that do this .
So I reset the two elements the addition goes very well everything works wireless but as soon as I plug the ethernet cable no network anywhere.
I test my cable with a pc and they work perfectly.
I don't know what to do anymore
It seems like a conflict of ip when I plug them in.
I'm not sure what to do, but I'm sure I can help.

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3 replies

G

my network come unstable when i plug the playbar or the sub

106rallye
Userlevel 7
Badge +17

You could look for STP/RSTP settings. 

 

J

I have the exact same issue and the only solution I’ve found was to change my network from RSTP to STP which is outdated.

Sonos needs to update their equipment to support RSTP, it's not uncommon. It's 2023 and your products come with a premium tag. 
I expect better, and so do my clients.

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