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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5824 Topics
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burkeyturkeyContributor I
asked in Speakers
Trueplay sonos five

Having difficulty getting my Sonos Five to complete Trueplay! I have basically unplugged everything in area: refrigerator, computers,   Still will not run to completion!help!

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buzz
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RoccohContributor I
asked in Speakers
sonos app not working

I've changed my router and now my sonos isn't connected As soon athe gen 2 app is opened the account and system are un highlighted and I cannot open them.I ve tried a reboot but no joy 

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buzz
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SLLContributor I
asked in Speakers
Awfully quiet in here

After mistakenly leaving tunein on overnight our sonos one stopped listening to us.   We will use the prompt “Hey Google, play ____X_____” and the response from our speaker is “Okay, playing ___X____ on tunein or “playing ___X___ on spotify”.   Then, nothing, crickets, no sound.This happened to our kitchen speaker but now our bedroom speaker will not work either.   Same thing.  I can use spotify from my iphone but no voice control.    Things I have tried thus far:Reset the kitchen speakerDeleted google assistant app on my iphone and re-installed itDisconnected google assistant on sonos app and reconnected it Anyone have ideas that might work?   Thank you.  

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JohnG666Enthusiast II
posted in Speakers
Sonos playing when not asked to

I’ve noticed a couple of times in my lounge where the One speakers have beeped and said something like “I don’t understand that” when I’ve not even said hey Sonos and not even spoken - although it may have picked something up from the television, I’ve never known anyone say Hey Sonos on anything I’ve ever watched!Now this morning I was unpacking shopping in the kitchen and said to myself “8th of May” whilst reading a use by date and the One speakers beeped as if responding to a request and started playing Planet Rock Radio which was the last thing that had been played on there a week or so ago.Is anyone else experiencing these issues? 

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PhihifiContributor I
posted in Speakers
ERA 100 Bluetooth connection troubleshooting with a stereo pair

HiI use my two ERA 100 as a stereo pair with my MacBook. When one ERA is connected to the MacBook in bluetooth mode, the ERA 100 connected with bluetooth is much louder than the other. I’ve changed the sound balance in the IOS App but it’s not very accurate. Is there any solution to this issue ?

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Corry P
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alanneibauerContributor II
asked in Speakers
sonos goes on by itself, no spotify

Couple of times now, we start hearing music from our songs arc. TV is not on, if I open the sonos app I see something is playing.  I read that there could be a Spotify issue but we don’t have that setup. I see others have had the same issue. But no solutions yet.

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106rallye
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mgreer316Avid Contributor I
asked in Speakers
Access to My Account on Remote System

I have a Sonos system at home. I mainly play music via my Spotify account. I’m going on vacation and staying in a villa that has a Sonos system throughout the property. Is there a way to use that system and have access to my Sonos account’s Spotify playlists? FWIW, all the tunes on my playlists are also downloaded on my phone. Can I just add my Spotify account to their Sonos system, then delete the account when our vacation is over?

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melvimbe
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Tank2kContributor I
asked in Speakers
Sonos S2 App looses speakers (Rooms)

I have the S2 App on my android (Samsung S22) and once its all set up 4 rooms with 13 speakers in 4 rooms, then mysteriously it looses 3 of the rooms,Room 1 - Beam and 2 x Play 1s;Room 2 - 2 x Play 3s and two Play 1s;Room 3 - 2 Play 3s and two play 1s; and Room 4 two Play 1s;It looses everything but Room 1.  It doesn't seem to be anything specific, sometimes I can reboot my phone and they all come back other times not.  I do have a Sonos Boost, but not sure if Its part of the problem or just something else to consider. Help please, can we get the S2 App updated?  is there something easy I can do?  Most days I have to reset each speaker and setup the rooms again!  Ridiculous.

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Airgetlam
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SteJamesTrending Lyricist I
asked in Speakers
Headphones with Era 100 or 300?

Is it possible to listen to the Era 100 or 300 through headphones? If so, how? Bluetooth?

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melvimbe
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Desireee13Contributor I
asked in Speakers
defective wifi card sonos play: 1

hello. I NEED TO REPLACE THE WIFI CARD AS IT IS NO LONGER WORKINGCOULD SOMEONE TELL ME WHAT IS THE WIFI CARD MODEL OF SONOS PLAY : 1?ZP80 V1ZP80 V2AND WHERE  TO BUY THOSE PLEASE THANK YOU

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controlav
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Jean JacqiuesContributor I
asked in Speakers
ERA 300

Bonjour ma sonos era 300 ne reconnait pas ma platine malgré le cordon ad hoc. L'appli sonos me dit ne pas trouvé en local le matériel. Je précis que ma platine n'est pas une platine sonos. Merci

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Jamie A
JeanClaudeVandoR
JeanClaudeVandoRContributor I
posted in Speakers
Apparairage + Era 300 + routeur TP-link archer AX50

French solution / Solution in English bellow :Hello,après 3 semaines d’arrachage de cheveux, j'ai enfin trouvé la solution à mes problèmes d’appairage aléatoire connexion / déconnexion de mes 2 ERA 300.J’espère que mon expérience pourra en aider certains d’entre vous.Config : Routeur TP-LINK modèle Archer AX50.Symptômes :Après 3 semaines où j’ai essayé diverses configurations, la connexion wifi à l’appli Sonos était vraiment trop aléatoire ou instable.Un coup j'arrivais à faire une paire stéréo / un coup une enceinte était connecté, mais pas l’autre / un coup l’une était visible dans l’app mais pas l’autre à moins d’en débrancher une, etc... Bref un enfer.Solution explication :Alors sur les routeurs TP-link (en tout cas tous ceux de la gamme archer) il y a une option qui s’appelle AP Isolation sur vos bandes wifis 2,4 ghz et 5 ghz qui permet d’isoler vos appareils wifi entre eux (ce qui les empêchent donc de communiquer entre eux...).Cette case était donc cochée chez moi, ce qui empêch

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Corry P
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Johnny RicoEnthusiast II
asked in Speakers
Maddening speaker dropouts

My system is experiencing speaker dropout increasingly often. A year or two ago it happened once in a blue moon. It was so bad the other day that I did a diagnostic while it was occurring: 2031394178. I know it is preferable to call in to support, but the last time I was on hold too long and gave up.I play my system in party mode with all speakers grouped in general, and increasingly, I am experiencing extremely frustrating speaker dropouts. I’ll be in a room and the music has been playing fine and then the speaker in the room and adjacent rooms stop playing while I can still hear it in other rooms in the house. Minutes will pass and then one speaker comes back on, then another, and they’re all back...for a while and then the cycle repeats soon or eventually.I have 12 speakers and 3 are wired. I haven’t measured but I would guess that no speaker is more than 25 feet (horizontally or vertically) from the next; I would think that would make for a solid mesh network. I do have a mix of mu

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ccpa5918Contributor I
asked in Speakers
adding airplay to play:3 stereo pair using mini sub.

Can I add airplay 2 capability by pairing sonos play3 (already stereo paired) with mini sub?  I can use play3 with the S2 app but play3 isn’t airplay compatible.  Now considering getting a mini sub instead of a sonos beam to for my mini theatre with apple tv?  Using play3 as satellite speaks for beam seems to be overkill for a small living room and powerful bass matters more for me as I use it for music more than movie.  Thanks.

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TDxxContributor I
asked in Speakers
Beam 2 not finding older speakers

Had a H/W failure on Playbase. Tech support replaced with Beam 2. Got that working, but now my “older” Play1s and Sub are not found in +Add Product. Restarted the Beam a couple of times and recycled the power on the Sub, but the “Searching for nearby product” keeps going, and going. Any help is greatly appreciated.

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bockersjv
bockersjvLocal Superstar
asked in Speakers
Era pair an Sub. R speaker silent

I just wanted to listen to some f*****g music. Airplay not working and nor is the right hand speaker. Then error 1002s and then random tracks playing.  Latest quality control is a joke. I just want to relax and listen to music but latest Sonos is hell.  Diagnostic 848224247Have rebooted everything too. What a shambles 30 minutes and still no right hand channel. And now my two moves have disappeared.  As I type the right hand speaker has started playing but now a track is playing that is not on my queue! Moves still AWOL though🙄

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bockersjv
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SteJamesTrending Lyricist I
asked in Speakers
Spatial Audio help

I am having problems recognizing if spatial audio is even working or not. In my living room I have a Sonos Beam Gen 2 and 2x Era 100 which are set up as rear speakers behind my sofa and connected to the Beam. Also I have a Sub Mini connected to the Beam. The other day before I had the Sub Mini I felt like I could hear what Spatial Audio is all about but now since the Sub Mini is connected I don’t really hear anything spatial. If I disconnect the Sub Mini it seems better but not sure if I am imagining that. In my bedroom I have 1xEra 300. Not really noticing any spatial audio at all! I have done Trueplay several times in both rooms and the spatial audio switch is on in the settings. Any ideas? A good song to use for testing? Do I need 2xEra 300 to really get the true spatial audio effect? 🤔😔

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JoffyTrending Lyricist I
asked in Speakers
Spatial Music via Era 300s

Just been playing an Apple Music Spatial Audio playlist of  new pop hits to get an idea of Atmos sound.  Two things stood out:  a sort of reverb effect with sound alternating sort of in and out, volume sometimes increasing quite a lot and then receding back? Is this typical?  Not sure what to make of it.  When I change to stereo music I prefer the sound.

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ReginaContributor I
asked in Speakers
Frontier Eero Sonos Wifi Connectivity Issue

Hi all!I recently updated my wifi with Frontier. Eero replaced my Arris router/modem. Now, my huge problem is my two Sonos Ones cannot connect to my wifi. I read on here to enable bridge mode. I called Frontier and I was told they do not support bridge mode. PLS HELP!!! TIA!

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N3000
N3000Contributor I
asked in Speakers
era300 not in system tab

Era 300 has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab. unplug the power cord and plus it back still can not 

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Corry P
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grazza72Trending Lyricist I
asked in Speakers
BBC sounds app

Is it possible to play music from the BBC sounds app to my sonos speakers?

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FrosaContributor I
asked in Speakers
New Sonos Era 300 with scratches

Hello Everyone, just bought a new Sonos 300 Era and when opened the sealed box it has scratches on the edge in front. Does anyone have had the same issue? 

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Ben_eContributor I
asked in Speakers
does “Sonos Arc” support Ethernet over HDMI?

Does the Sonos arc support ethernet over HDMI so I do not have to use a separate Internet cable? I do not want to use the wireless connection.

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Stanley_4
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nisargaContributor II
asked in Speakers
play 1 stand vs era stand

I Hv sonos home theatre with sub, playbase and two play 1. I am thinking of upgrading my play 1 with two era 100. Will I be able to use my existing floor stands for Play 1 for Era 100 or I will need to buy floor stands for era 100?

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Airgetlam
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Richard SnowdonContributor I
asked in Speakers
Help in Setting Up Sonos Era

Bought a Sonos Play 5, Sound Bar and Sub in 2013.  I use them with my LG OLED TV.  I use the Sonos S1 Controller to control the system.The problem I am having is trying to set up an ERA 100 on a different E Mail address but same network to the above system I am not having much success.  Can anyone help 

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