Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.
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HelloI’ve recently upgraded my Playbar to a Arc. I have 2 Play 1’s as surround speakers and the system has been faultless until I swapped them over. When I turn my tv on I have to disconnect my surrounds and reconnect them again for them to work. The only things I’ve changed is the Playbar to Arc and I’ve turned the Arc’s wireless on due to a Ethernet cable breaking and I don’t have a spare. I have just ordered a few Cat 6 cables due to arrive the weekend but this shouldn’t be happening should It?
Hello I have had a Sonos Play 5 (gen 2) in the same location for well over a 1-2 years working fine. Its recently dropped off my network. I have found that it will connect to the sonos network via wifi if I move it directly next to a sonos Five only until I move it back to 1 room over. I have tried changing sonos net channels, and power cycling all the sonos devices in my home no impact. I have preformed a factory reset as well no change. I plugged it in via Ethernet for diagnosticDiagnostic report: 542547821
I have some PLAY:1s and last year added a One SL to my system; I use the S2 controller. My problem is that Spotify will not play anything on the older speakers unless I start it on the One SL (which plays fine) then pair to an older speaker. I also have to keep them paired otherwise spotify stops playing. It's very annoying and I wondered if anyone else had an issue.
Hi! I just purchased 2 fives and would like to be able to use the line-in port to play cds with my Sony CMT-SX7.I already connected the 3.5mm to one of the 2 fives and the RCA (red and white) to the back of the CD player. However no sound is coming out from either five (set up as stereo). Is this the right setup or am I missing a step? Photos attached.Also, the setup in the Sonos app looks complete and whenever I play a cd, the Sonos app shows there is signal (the wave icon moves up and down) even though I have no sound at all. Any advice is highly appreciated.
Hello,I upgraded to v11.4 and the latest MIUI of my phone but it doesn’t find my Play5 S1 any more.Is there something I could try out? Adding a new system to the App doesn’t work. Does it it need some particular rights? Redmi Note 10 Pro, Android 12 (MIUI 13.0.3), Sonos S1 11.4: KOMoto X4, Android 9, Sonos S1 11.3: OKMoto X4, Android 9, Sonos S1 11.4: OKUnofficial Linux client: OK
I had my Sonos Five and loved it for years using line-in. Today I decided to connect it to wifi and I installed the latest update. Now, crossfade on Spotify is no longer available, and when closing my Spotify app the music keeps playing.Why would you do this Sonos? What is the reason?
I upgraded the controller yesterday to 14.6 (mac) and now my Sonos Five won’t connect. I have two other Sonos Ones that are connecting no problem.I tried factory resetting and reconnecting. That *worked* for completing the in-app process, but then at the last step it said something like “Your new device may not appear in System; if so, unplug and replug it back in.”It didn’t appear; I did unplug and replug; it still does not appear in the app.This is very frustrating. Any idea what’s up and how to fix it?
Sonos Play 1’s work fine with ALL music sources EXCEPT when trying to play music, or video, etc, via YouTube on my living room tv. The playbar connected to the tv works, but ALL of the Play 1’s thru the house drop the sound repeatedly. However if I play a tv program the sound does NOT drop, its ONLY when using YouTube on my tv. Is there a fix for this? I see this topic in forums back in 2017 but I cant find an answer or fix. Thanks!
Each time I stop or turntable auto stops at end of side I lose audio from Five when a start playing other side/new album Turntable is Sony PS-LX310BT with built in phono stage.Have set up Five speaker with line in auto play on. Source level 10 and delay medium. only fix I’ve found is powering off/on Five which is crazy. Any suggestions? As I feel I’ve wasted money on the Five. Thanks
I connected my Sonos Play 1 to my cheap projector that I bought online. It would seem that the audio lags. I have connected Sonos to projector via an aux cable. I don't think my projector has a Bluetooth option.
I’m looking for some help with my Play:3 setup. I have 2 of them in my cafe and regularly each day they stop playing, the Sonos app on my pc reports it could not play or it is not encoded correctly. At the same time, my Wi-Fi drops completely and any other devices lose their connection as well.This has only happened since the Play:3 speakers were installed. When they are turned off the Wi-Fi remains active and stable.Can anyone advise me on what the problem is?Thanks in advance.
Hi team,We have three Sonos speakers - a Sonos Beam (gen1), and two Sonos Play:1s.A few weeks ago the Sonos Play:1 speakers disappeared from our system, and I cannot get them to reconnect.When we try to factory reset them they show the error “Your play:1 has been added, but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup of the system”.I have tried:Factory Reset (shows the error every time. after a restart won’t connect, and need to factory reset again) Changing our WIFI to separate 2.4ghz and 5ghz bands, and connecting all the sonos products to just the 2.4ghz band (doesn’t work, above error) Plugging in via ethernet (this works, but only whilst plugged in, and we can’t have our speakers there)I am at my wits end now, I can’t think of what’s gone wrong but for now these speakers might as well be broken.This error just keeps happening again and again:This is the error we keep getting
I just got the Pro-ject T1 Phono SB and got the Sonos 5 with it as well. I think I’ve set it up right and it’s playing accurately through the record on the Sonos 5 but the quality is really poor. The Pro-ject turntable has a built-in amp so I cant figure out the issue I’m having with sound quality. Is it the turntable or the speaker or the connections between both?
Hey hey, I just moved into my new apartment however when I connect my Sub to my 2 fives it wont work. I am seeing the sub in the app and it even reacts to the “show status lights” but no bass trough the sub, only sound from 1 side of the fives. I also factory reset all my speakers with no results. Both my fives do work in stereo mode. diagnostic: 217549706
