Impossible to connect
my Sonos One SL to my 2.4GHz wifi,
when it used to work very well. I have tried almost every single solution proposed. Anyone could help please? Many thanks
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How is it now connected?
Have you submitted a diagnostics and spoken to Sonos support?
‘Every solution’ is kind of vague. Which solutions did you try, so that this community can give you more assistance?
Hi Nik, Bruce,
yes I have contacted the support, but I jave to chat again with ius. They dis not find the issue…
What I have done:
- reset to factory settings
- uninstall and reinstall Sonons S2 app on my iphone (ios 17)
- tried with Ethernet. Works fine and followed the instructions to switch from wired to wireless connection
- separated my wifi 2.4 and 5 GHz and tried with these 2 frequencies
nothing works. If ever you have any idea, please let me know.
many thanks and have a nice day
stephane
So it works fine on Ethernet?
Have you submitted a diagnostics and spoken to Sonos to check the wifi in the speaker is working?
What router/wifi system are you using? Have you set it to a fixed channel 1, 6 or 11?
We’re still working a little in the dark here…
Hi, thanks a lot for your reply.
How shall I proceed to make diagnostics so that I could send to Sonos? No I dis not speak to them 0nly by chat€. I’ll do it by today.
let me check for the channel. I use a router from french telecom provider Bouygues
Thanks a lot
Hi, thanks a lot for your reply.
How shall I proceed to make diagnostics so that I could send to Sonos? No I dis not speak to them 0nly by chat€. I’ll do it by today.
Settings/System/Support. Note the number and reference it when you speak to the phone support folk.
Thanks again
The ossue is that I have no access to “system “. It appears in gray….
The ossue is that I have no access to “system “. It appears in gray….
Even when on Ethernet?
And apologies: it’s in Settings/Support.
Hi again, it works well with Ethernet. I jave changes settinds on my router and used channel 6.
fyi, I am on WPA2 (not enterprise) and “b,g,n”. Still does not work on my 2.4 GHz wifi. By the way, does Sonos One SL also works with 5 GHz.
thanks again for your support
stephane
Userlevel 7
Hi again, it works well with Ethernet. I jave changes settinds on my router and used channel 6.
fyi, I am on WPA2 (not enterprise) and “b,g,n”. Still does not work on my 2.4 GHz wifi. By the way, does Sonos One SL also works with 5 GHz.
thanks again for your support
stephane
Yes, the One SL can also work over 5GHz
Thank you
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