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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5551 Topics
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zigoloContributor I
posted in Speakers
Three story house, need help with setup (wifi vs. hardwired)

Hi guys,I’m new to this community, and I already need your help :)I just bought a 3 story house (3x60m2).  Here’s the audio equipment I just ordered for the house:level 1: sonos amp + 2x floorstander borea triangle br08 + 1x sub Velodyne Deep Blue 10 + 1x sonos era 100 (for voice control) level 2: 2x sonos era 300 (gym) level 3: sonos amp + 2x borea triangle br03 + 1x sonos era 100 (for voice control)I have access to ethernet on all three floors, but I would much prefer to end up with wireless setup. What are the drawbacks, if any? Can I count on reliable performance with wifi? If I go down the wireless path, what setup would you recommend? Which routers / mesh networks are known to work well with Sonos? Is Eero a good choice? What about SonosNet? It’s probably good for Sonos devices, but how does it interfere with your main wifi / takes airtime from all non sonos devices? Any advice on how to go about connecting the devices listed above is much appreciated. Should I  go hardwired, wit

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buzz
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AndyrcurrenContributor II
asked in Speakers
Sonos Play 5 Gen2 Refuses to play

If I don’t use my Sonos Play 5 for a few days, weeks etc. then come to use it with my Ipad, I go into Apple Music and then AirDrop, which shows the Play 5 as actually playing but no sound. Then sometimes if I leave the music may just randomly start playing out of the blue without doing anything else, after ten minutes or so.

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Airgetlam
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Jim67Contributor I
asked in Speakers
can’t find products

Since installing Sonos Ray sound at I can’t connect to my existing Sonos Play 1 (in a different room) or my Symfonisk (same room). Is this a common problem?  Using Sonos 2 app

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sinertiaContributor I
posted in Speakers
15.3 changes network settings

When my Sonos products updated to 15.3, many of them changed their wifi connection to my guest network.  The frustrating part is they refused to connect to my main wifi (which is a hidden network) though they were all connected to it prior to the update.  I had to reboot them and in the case of my Sub Gen 3, needed to do a factory reset.  I hope future software updates don’t require this amount of time and frustration to resolve.  

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wkb206Contributor I
asked in Speakers
So frustrated: how was a paired Sonos 1 dropped from the pair and now I can't reload and pair it again?

I moved. Setting up my Sonos One SL was easy to the 5 MHz band of my wifi. Then I set up the older components: Playbar, Sub and two Sonos 1s ... until one of the 1s was dropped from the pair (and, actually, the whole room), and now when I factory reset it and try to add it back, the app creates a new, parallel room and defaults to the 5 MHz band on which it doesn't work. Can't figure out how to switch it back to the 2.4 MHz band with the other components (even after deleting the One SL so that there would only be one network active). Hepl, please: I'm so frustrated I'm willing to consider alternatives after more than a decade on this platform....

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Ken_Griffiths
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YoshiAZKiContributor I
asked in Speakers
Can i use samsung/siri remote control volume of sonos five

Hello i connected my Sonos five with Samsung TV using Toslink(optical cable) + DAC + 3.5mm. My TV is also connected with Apple TV 4K. Is it possible to control the volume of my Sonos using Samsung/Siri remote (gen 1). Now both remote cannot control volume.

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Keith GyppsContributor I
asked in Speakers
App update

Hello, a recent (2 days) update has stopped my Sonos 1 working.  It tells me the speaker and bridge need an update but then tells me they aren't compatible with the suggested new App. Its been working absolutely fine up until the update,  i would appreciate any ideas or suggestions please.   Keith 

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martinsundContributor I
asked in Speakers
Play 3 Bluetooth converter

Can my play 2 be converted to Bluetooth 

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Airgetlam
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Samuel24Contributor I
asked in Speakers
Sonos Era 300 and Beam (2nd Gen) seem quieter

Hi all,  I recently switched out my old pair of Sonos 1 and Playbase for 2 x Era 300 and Beam (Gen 2). I have a sub which I kept. Sadly I didn’t have the width available in my space to buy the Arc.  I was going to use the Era’s as surrounds and they do sound amazing with films (Top Gun especially). However, similar to the other reviews, when listening to music it seemed to not get the full potential of the Eras (as the Beam played the lead speaker role).  I have since moved the Eras into the dining part of the open plan (about 2-3m away) and they sound great! For films I just group the living room and dining room. It’s not perfect but still sounds good and better than Beam alone.  My question is that I find that I have the Eras on far higher volume in the Sonos app to get to ambient sound levels than I did for the Playbase and 2 x Sonos 1. Usually atleast 30+ whereas it used to be 15ish. Then when I want to listen loudly I’m getting to 60+ whereas I don’t think I ever went above 45-50

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CiaranPContributor I
asked in Speakers
one speaker within Beam Gen 2 is not working..

 Hi all, (newbie here, so apologies in advance!! :)When I put my ear next to the Sonos Beam (Gen 2), one of the five internal speakers does not seem to be working..It is the fourth speaker from the left.  (the one immediately to the right of the centre speaker)I have tried different sources, Apple TV, Airplay, TV and Blu Ray, and there appears to be no sound coming from this speaker. The other four are fine. (and the surround Play speakers)Is there a way to play a sound or tone through each of the five internal speakers to diagnose this?There is no change when I disconnect the rear surround Play speakers, or whether I have TruePlay tuned or not.Thank you, Ciaran :)  

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ATLStjohnContributor I
asked in Speakers
Network Signal Strength Not Available in app

All of the info online indicates I should be able to see network signal strength (and other details) from the Sonos app. It’s not available in the latest version though. Am I losing my mind?Trying to troubleshoot dropouts and connectivity issues (even with Boost) and not having much luck.Thanks!

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jmkingsbury
posted in Speakers
S2 app not detecting system, Alexa screwed, nothing works..

I'm starting to get sick to the back teeth of the Sonos system. Every day I'm having issues with the app not detecting the system, then detecting it, then dropping out again. Have to ask Alexa twice for everything. Sonos Roam battery wouldn't charge. Have literally spent more time over the last two years troubleshooting than listening to music. Absolutely dreadful. Any recommendations for a comparable system? 

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Dave.SeayContributor II
asked in Speakers
Issue using Sonos One SL

I have 3 speakers… 2 Sonos One SL and 1 Sonos Roam.  I have them set up in a Group.I can tell Alexa to play a Sirius Chanel on the Group and all 3 speakers work.If I try to use an iPhone or a Mac, I can ‘select’  each speaker but only 1 Sonos One SL and the Sonos Roam connect and work.  I get a message  ‘Airplay- Unable to connect to’ the other Sonos One SL (which, as I said, works from from Alexa to the group just fine.) Help! Thanks,Dave

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TarHeelAvid Contributor I
asked in Speakers
Sub Gen 4

When will the Sub Gen 4 be released? 

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Airgetlam
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mcfc4heatonsAvid Contributor I
asked in Speakers
Sonos Ray - Will NOT Recognise My TV Remote

I just bought a HIsense 50A6BGTUK  TV. The Sonos Ray will not recognise my new TVs remote, I have tried several times setting up in the Sonos app. Just not recognised. It worked perfectly with old model Hisense TV I had previosuly, very friustrating...

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jgatie
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TacoBContributor I
asked in Speakers
Help setting up a completely wired system through router

For our 2nd restaurant, per many recommendations for stability, we’ve run CAT6 to all our SONOS one-SL speakers from our Cisco router/switch. We’ve connected our 2 amps to the Cisco router/switch and passive speaker wire to our Sonance ceiling and outdoor pairs.AND, we can’t get the SONOS app to recognize the system. Any help would be so much appreciated! 9 SONOS ONE-SLs1 SONOS AMP---pair of Sonance Ceiling Speakers1 SONOS AMP---pair of Sonance Outdoor Speakers  

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AlloutwifibabyContributor I
posted in Speakers
I give up lads, time to go all out

So I don’t care anymore these stupid speakers never worked, been 3 years. Not sure which models they are but they run 2.4ghz and we’re new in 2017. Think it’s 4x Sonos one gen 4/5 and 1x big boy big bass play something like that I guessI just want to know - what is the absolute baller money no object mesh wifi 6 setup that will put all the bs to bed without me having to be on call to fix these ** speakers? I’m aware that ubiquiti has some issues, but they are resolvable via some obscure 2.4ghz option - not really a solution but I’ll take it if need be. Ethernet is not possible because the house is built already, and the stupid electrician didn’t put access points in the correct location.Sonos boost is trash and never works -So with a budget of £500 to infinite, what is the best hands off just werks solution?Thanks lads take it easy *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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simonsensterContributor I
asked in Speakers
Not able to connect other Sonos speakers to wired Sonos

Hi, I have a Sonos Play:5 (Gen2) in the kitchen which I have connected to LAN. Then I have a Soundbar, a sub and two One in the living room as a surround system.As I understand, it should be possible to get other Sonos units to connect to a wired Sonos unit, but this seems not to be working with my system. I have tried to switch everything off, even the router, but the livingroom system wont connect to the wired unit.Any advice from anyone?Thank you. Moderator edit: changed “Sonos 5” to “Sonos Play:5 (Gen2)” for clarity.

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Stanley_4
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Jonny_CContributor I
asked in Speakers
4 speaker system working fine on Mac app, IOS app can only see one speaker

Everything working fine, went out for a walk, came back & the iOS app has lost three of the four speakers (it “sees” the Play 5, but has “lost” an Era 300 and two independent Ones).The Mac app works just fine - sees and independently controls each speaker still, but phone refuses to find “new product”. Phone restarted, app deleted and re-installed - same phone only finds the Play 5.No ethernet connections - all wi-fi. All one one network, one router, no mesh. No issues for months, then this….Any ideas / help please?

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User752219Contributor I
asked in Speakers
Sonos PLay 5 Gen 2 - no wifi connection

Hi, I have a Play 5 Gen 2, I can connect with a network cable but not on WiFi, I’ve tried a reset of the unit and the WiFi network to no avail.I’ve ran a diagnostic, support number is: 144006030 

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Corry P
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Aussie GritContributor I
asked in Speakers
Play:1 speakers increase volume suddenly without any human input

As per title -  Play:1 speakers increase volume suddenly without any human input.Can be on spotify or radio.net and suddenly volume increases significantly and remains at the higher level until human intervention.Only seems to occur once a day - am I missing something?

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Alex.L
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SealwindContributor I
posted in Speakers
sonos lights

I have many sonos speakers. On my Sonos Ones…sometimes the light on one is brighter than the other. Has anyone experienced this? Is it a warning of system and/or network issues? thanks for reading 

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Ken_Griffiths
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YazContributor I
asked in Speakers
compatibilité sonos one sl avec ?

Je possède une sonos one sl et j'aimerais l'associé avec une play 3 et par la suite une move. Est ce possible ? Merci d'avance. 

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Airgetlam
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forebittclashContributor I
posted in Speakers
Playing from Spotify starts on all speakers for a split second, then goes to just one

I’m running into an issue playing music from Spotify both through the Spotify app as well as the Sonos app.  I have 2 rooms, each with 2 Sonos One Ls and 1 Sub mini.  I combine those together to be “Bathroom + Bedroom”.  I will start playing a song from Spotify through Sonos, select both rooms together and when I hit play I get a split second of the song on all speakers and subs, and then it goes down to just one.  It will eventually come out on all of them but can take upwards of 30-45 seconds.  And if I skip a song, the whole process starts over.It is not possible for me to run ethernet to any of the speakers at their locations, so I bought a boost and put it just one room away.  This exhibited the same behavior (all speakers were showing as WM: 0).  So I unplugged it and just went back to wireless.Today I tried using both Sonos Radio and YouTube Music.  Neither of these services exhibit the same behavior.  They are extremely fast and responsive to starting, pausing, and skipping mus

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Corry P
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WillstaContributor I
asked in Speakers
Older Sonos Products dropping network

Hi Everyone,  I have a substantial set of older Play 3, Play 5 and Sub hardward, and use the older Sonos S1 App.  I used to use the bridge to connect, but have a strong wifi network (250mb download speed) throughout our home, so have configured the speakers to communicate via this home network.  I get intermittent interruptions to listening through the speakers, any ideas?   Have confirmed all of my software is up to date.Absolutely love Sonos and wish I could afford the new speakers!

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Corry P
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