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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,110 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5110 Topics

IanPaddContributor I

Trying to play Spotify simultaneously through Roam and Beam

I’m trying to sync up Spotify with both my Roam and Beam to play the same song through both speakers. The system in the Sonos app only seems to list one device at a time and won’t find the other when I try to add a product, despite Spotify detecting both products still. So when I choose grouping in Spotify, I can only play through the one device in the Sonos app system. I’ve tried resetting the speakers, apps, wifi and both devices have different IPs but nothing works. Can you help please?

1864

1 year ago

AnnelutherContributor I

asked in Speakers

Successful Turntable Connection?

Has anyone successfully connected a turntable to a Sonos Play 5??? We’ve tried two different turntables, cords, preamps etc and the sound quality is terrible on all of them. Please let me know which turntables you’ve had success with! So far we’ve tried Fluance and Audio-Technica. Thanks!

8110

1 year ago

iandomContributor I

asked in Speakers

Locking Sonos to 5GHz

Is it possible to force Sonos to use the 5 GHz band and thus avoid microwave interference?I have recently replaced some old Sonos devices with new S2 capable devices, so I have a mixture of Sonos Five, Sonos Port (all new) and Play:3 (older, not replaced). Three of them are hard-wired to the LAN, the rest rely upon wireless.My home WiFi network supports both 2.4GHz and 5GHz (same SSID) with two WAPs to provide good 5GHz signal throughout my house.My problem is that when I use my microwave a number of the devices lose the music stream (which is coming from a NAS hard-wired to the LAN). This suggests Sonos is using 2.4GHz. Is there anyway I can have the Sonos devices just use 5GHz all the time to avoid this issue?

134612

1 year ago

JPadillaContributor I

asked in Speakers

Can’t get remote volume control to work with Playbar

I’m trying to use my Samsung remote to control the volume on my playbar. I used the app to set up IR control but when it comes to the first step, it doesn’t pick up the volume buttons on my remote. The only button on my remote that the playbar picks up is the power button. Whenever i press the power button during the setup, it continues and says my remote is setup. The power button on my remote is being used to turn off and on my tv and apparently control the volume on my playbar. Is there a fix for this?

Bob329Contributor I

Hi, code error 6 again… really like sonos but , every 2-3 months there is an issue with the system.. My wifi runs great.. Don't mind paying those expensive speakers but its pretty annoying to always have to shut down things 2-3 times to make things work. is there a simple solution. I have 2 play 5 in one room , Arc SL, 2 ONE SL and one sub in another room.. update required , not working when trying to updated , problem with updating system , not able to update..

2963

1 year ago

CyberprandiContributor I

asked in Speakers

Problem with update

Hi, I have a sonos one and a sonos one sl connected together. the system says to do an update but gets stuck on the first stage. i restarted the router, tried from the mobile app and pc; if I start playback from spotify only one of the speakers works but the system detects them both how can i solve? thank you

1862

1 year ago

AthleteCuredContributor I

asked in Speakers

Associated speaker on wrong account

Hi all I have had a Play:5 at home for many years. My work place purchased some Sonos Ons SLs. I downloaded the new app as the original app couldn’t control these and logged onto the work account to be able to control them from my phone. All worked well...until, I bought a Beam for home! I set this up seamlessly, but as it also uses the new app, unbeknownst it has associated this to my work account. Is there anyway to transfer the Bean registration to my personal account without transferring the ownership of the whole system. Finding it all pretty confusing! Cheers in advance Steve

2473

1 year ago

RicohTrending Lyricist I

posted in Speakers

two amps, one set of speakers?

Hello, I was wondering if I could to improve the quality of sound out of my large tower speakers by connecting my first Sonos amp to the lower speaker terminals at the back of the speaker, and then adding a second sonos amp and connecting those outputs to the upper terminals on the back of the same speakers. Has anyone done this? Did you get any measurable improvement?

24418

1 year ago

TDeckerFam4Contributor I

asked in Speakers

sub no longer working

My sub no longer is working with my 3 Ones and Beam. when I turn it on in the sub equalizer settings, nothing happens and any bass from my Ones diminishes. anyine have this happen to them? How was it resolved?

511

1 year ago

PaulZakContributor I

asked in Speakers

Audio drops for Home Theater + multiple Play1s setup

I just had long talk with Nick in support. I have TV connected to Playbar and a home theater group (subwoofer + L & R Play1s). Playbar has ethernet. I also have multiple Play1s around the house. I group them all to playbar to hear TV (via audio Optical into playbar). None of the Play1s have ethernet and all are on the same network (via Eero mesh). Problem is with TV playing or anything coming in via playbar’s optical audio (Roku, via TV, etc.) sound often drops (interruption) sporadically from the separate playbars. Not all speakers at once. One speaker drops, now then another speaker drops after but prior is back, etc. So, I can’t hear the TV sound (news) consistently if I leave the living room! Isn’t music (sound) throughout the house Sonos’ concept!?!! It does NOT seem to be a problem if I’m streaming music through the soundbar from Spotify, etc. Soundbar/theater and all Play1s have audio dependably. Perhaps this issue is limited to audio signals passing into the Soundbar from

1459

1 year ago

jessejames4Contributor I

asked in Speakers

Play 5 dual ethernet port question

I’ve had no luck in using the second ethernet port (tried switching left to right as well) on any of my six Play 5 Gen 1 speakers to extend on to another device, in this case, my win box computer. I got all these speakers used and just wondering if this was a failure point in them or not intended for this purpose. They work fine otherwise.

3924

1 year ago

HamzalakhanyContributor III

posted in Speakers

sonos warranty vs other brands

Sonos gives a warranty or 2 years but other brands like bose gives 5 years warranty. Should that impact the decision of which brands to buy? for current sonos speakers’ owners, is sonos a long life product or does it create some problems after a couple of years?

912

1 year ago

Alonzo MosleyHeadliner I

asked in Speakers

Stereo Drops

Todays issue. Left channel fine, right channel drops. Right channel is directly across room, direct line of sight, to router. Ten feet, max.Diagnostic 127574263.This happens pretty frequently.

916

1 year ago

peteroneilljrContributor I

asked in Speakers

Sonos SL one pair won't connect to Spotify after airplay device

AirPlay seems to work fine, I can swap between my devices no problem. But once I try to switch to Spotify network streaming it seems like the connection is blocked. Does anyone have any ideas on how to get the Sonos to properly disconnect from airplay? If I turn off the apple devices I can get it to connect to Spotify, but this seems extreme to switch between devices.

841

1 year ago

kdth_jhspk69Enthusiast I

asked in Speakers

Trueplay Sonos One kitchen

Hi,I've bought a Sonos One for the kitchen.Sounds very good but I'm thinking if I should use trueplay also for a single speaker.What do you recommend?

802

1 year ago

AshburnianContributor II

posted in Speakers

The joys of buying used.

Hi All, I purchased a used Play 5 Gen 1 a couple of weeks ago, all good until today and now no sign of powering on, anyone know if this is a known fault or problem.

BeFunkyContributor I

I have been using FiOS for over a year and only recently have noticed lag and very slow download speeds 65-85mbps. I have many ‘newer’ connected wifi devices, including a Sonos Port and no issues. I’m wondering if anyone else has a message from ISP (orange area in attached) showing my Sonos 1s need to be upgraded? Also is this the whole unit or just firmware? Does Sonos fix or do trade ins?Thanks,Ben

647

1 year ago

BangerlangerContributor I

asked in Speakers

play 5 gen 1 wont reconnect to wifi

My daughter moved my play 5 upstairs (without asking) and it now will not connect to the WiFi. Have tried via the Sonos app but it wont connect to the temp Sonos wifi that it is set up. I have tried connecting to WiFi via an Ethernet cable to the Router but still no luck. Any ideas?

1792

1 year ago

DonovanBContributor II

posted in Speakers

Could we get a system-wide EQ setting?

I use my whole-home Sonos setup exclusively for music. My music library is fairly diverse, and of varying quality in terms of how it was mastered. As a result, I like to adjust the EQ on my speakers frequently, but digging into four “Product” sets to them scroll down to EQ and adjust each individually is a bit of a pain. A global/system-wide EQ adjustment would be really helpful for this. Works great for the volume slider, so it stands to reason it would also work fine for the bass slider too. Anyone else interested in such a feature? Any chance we could see that in a future update?

2303

1 year ago

fab78340Contributor I

asked in Speakers

group of Play:5 gen1

Hello is it possible to connect 4 player 5 gen 1 together and in the same room?

544

1 year ago

DandogAvid Contributor II

asked in Speakers

Very Unreliable Connectivity

I have 3 Sonos products - Play 1, Move and Arc. My wifi speed is 300+mbps, with Linksys mesh system.When I launch the Sonos app on my iPhone it’s a lottery as to whether I get the “Unable to connect ...” or if I’m lucky, any permutation of one, two or all three of the above units. I then waste time rebooting my router and switching off and on the respective units with varying degrees of success until eventually it works.I’ve spent hours reading many topics here on this subject and like many other users I’m increasingly frustrated by having paid a small fortune for these units, (which are great when they work properly) the connectivity is very unreliable. My wifi doesn’t have any problem in connecting with any of the several other wireless devices in my house so to my albeit technically simple mind this must be a Sonos problem. Is there any proven solution and if not, why not since it’s been an issue for several years?

7909

1 year ago

ipanelContributor I

asked in Speakers

Play:1 added, but "Not registered" - fails to link to my Sonos account

Hi,I searched around, and googled the error messages I have, but to no avail. Perhaps as this is an older device, the answers are harder to find. Anyway, see if anyone can help…I loaned my Play:1 to a friend, which they never used, but now I have it back, it's failing to link to my account.I did a hardware reset in the end. Still setup failed suggesting I use ethernet instead. So switched to ethernet, it finds the speaker, does its chime "PIN" okay, but then at "Linking your Play:1 to your account", it fails "There was a problem linking your Play:1 to your account", no reason or details given for fail.So ultimately I have "Your Play:1 (Den) has been added. Audio playback will be available once this product is updated and linked to your account", and the Play:1 is shown in System/Products as "Not registered".I tried online support, but the bot just wasted my time and couldn’t connect me to anyone.Online at sonos.com, my Sonos account shows the Play:1 as registered, *with today’s date*

cohiverContributor I

Hi,the provider of my wi-fi connection changed the router and now, with a new one, I can’t connect all of my 3 sonos one. WHen I try to connect, after combining the mobile phone with the stereo, it appears that caption: we had a problem during the connection of Sonos one to the wi-fi. How can I sort it out?I did everything the assistance guide suggest but I can’t sort the issue out.thanksV

651

1 year ago

JprosContributor I

asked in Speakers

cant find sonos s1 speaker

I have a bifurcated system. Move and s1. I used to be able to connect to my sonos s1 speaker using the S1 app. went on holiday retuned and can’t now. S1 app reverts to S2 app and I cannot connect to S1. tried resetting app. Removed it and reloaded it. still not working.

1051

1 year ago

Afn83Contributor I

asked in Speakers

moving to another country

Hello. I’m currently in the UK and will be moving to Australia soon. Currently have play 3s and beam. Will my system work there? Is it just new power leads I will need. Thanks

3283

1 year ago

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