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sub 5

  • December 20, 2023
  • 1 reply
  • 14 views

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work.  I suspect the Router/modem may not be big enough  Can someone recommend a proven Router with this product?

Best answer by Airgetlam

99% of routers should work without issue, especially if they’re of the most recent age. Which router do you have, and what specific difficulties are you having? 

If it is just the update, then there is likely something blocking the ability of the Sonos speaker in reaching the update servers. Things like VPNs, port blocking software like work profiles, etc, can be an issue. Even some virus protection apps are overly zealous. 

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1 reply

Airgetlam
  • Answer
  • December 20, 2023

99% of routers should work without issue, especially if they’re of the most recent age. Which router do you have, and what specific difficulties are you having? 

If it is just the update, then there is likely something blocking the ability of the Sonos speaker in reaching the update servers. Things like VPNs, port blocking software like work profiles, etc, can be an issue. Even some virus protection apps are overly zealous.