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sti
Trending Lyricist I
December 19, 2023
Answered

Can start a stream only from one device, others won't start

I have an odd issue which keeps me going crazy for a few months now.

 

I am using the following devices spread across our house:

  • Play:1 Bathroom
  • Play:1 Office (wired)
  • Play:1 Kitchen
  • Playbar Livingroom (wired)
  • Sub Livingroom

 

Initially I had only the Playbar wired, the rest connected through WiFi.

As I kept loosing some Play:1 repeatedly, I changed to SonosNet completely. Hence I have removed any WiFi configuration, wired Play:1 in the office too.

 

All devices show WM: 0 and I never lost any Play:1 anymore.


Unfortunately I have the situation, that I can only start a stream (doesn’t matter if TuneIn Station or Spotify) from Play:1 in the office​​. On any other device I see the “Play Icon” changing for 1 second and going back to Stop immediately.

 

What I have to do, start the stream in Play:1 office, group the other speakers into it, then remove the Play:1 in the office again. This way I can stream music in the other rooms.

 

I already have reset all devices and reconfigured them, it didn’t help.

Also I have power cycled them multiple times, also in a “staged” approach so I started with the wired ones and followed the others afterwards.

 

I am using a HPE 1920 switch that has STP configured according to best practices of SONOS. I don’t think its STP related though, as the problem also occurs if I only power on two devices (one wired and one SonosNet).

 

Attached you can find the Network Matrix and I’ve ran and submitted diagnostics: 1731400236

 

Network Matrix capture

Any ideas are highly appreciated.

Thanks

 

Additional Information: Wireless System is Aruba Instant On (one AP per floor), Firewall Ubiquiti EdgeRouter

 

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stiAnswer
Trending Lyricist I
December 20, 2023

Hi @Corry P 

Thank you for providing the logs, the actually helped very much!

 

I’ve noticed that after receiving a Play command, a Pause command is issued. Thanks to the logs I noticed that the source is different than my phone. The system in question is a SmartHome system that monitors the Sonos system too.


I have removed the Sonos integration for testing and now its working stable again.


Appreciate yours and @ratty help on this! Happy Holidays folks

 

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Corry P
Corry P
Sonos Staff
December 19, 2023

Hi @sti 

I took a look at the newest diag with only one Play:1 in it and I can see it play Spotify for 22 seconds - is that the successful attempt you are referring to? Or did it play for longer? I ask because there are a lot of repeated attempts to get it to play afterwards too.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    stiAuthorAnswer
    Trending Lyricist I
    December 20, 2023

    Hi @Corry P 

    Thank you for providing the logs, the actually helped very much!

     

    I’ve noticed that after receiving a Play command, a Pause command is issued. Thanks to the logs I noticed that the source is different than my phone. The system in question is a SmartHome system that monitors the Sonos system too.


    I have removed the Sonos integration for testing and now its working stable again.


    Appreciate yours and @ratty help on this! Happy Holidays folks

     

    Corry P
    Corry P
    Sonos Staff
    December 20, 2023

    Hi @sti 

    Thanks for the update - although it doesn’t make much sense, it makes more sense than I thought we’d get out of this at the start!

    Anyway, I’m glad we were able to figure out what was going wrong, and that you were able to bypass it. It may be worth feeding back to the manufacturer of your SmartHome system that their software was, ironically, making your home less smart, and if you let us here know what manufacturer/system it was, it may help others who have the same system.

    By all means leave it for a while, though - you’ve done plenty, and it is the holiday season after all - happy holidays!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Ken_Griffiths
      Ken_Griffiths
      December 20, 2023

      I’m curious to know what the SmartHome System is here too🤔? It maybe useful to know, in case the issue pops up in the community here in the future.

      stiAuthor
      Trending Lyricist I
      December 20, 2023

      Fair point @Ken_Griffiths - it’s Gira Homeserver, probably a less common solution though.

       

      I‘ll for sure update this thread once I know more, finally confirmed and resolved the issue.

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