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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

5,344 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...

5344 Topics

ValdiContributor I

one Symfonisk ikea connected via wifi stop and start playing music randomly

one Symfonisk ikea connected via wifi stop and start playing music randomly... the other one (connected via ethernet keep playing without problems).

351

1 year ago

jahanesContributor I

posted in Speakers

sonos in ceiling speakers

Can I use existing speaker wire for in ceiling speakers? I want to replace my old sound system

DaleMContributor I

Just lost another Sonos speaker yesterday. A Sonos One just under 2 years old. Died while playing for no apparent reason. Lost a 3.5 year old Sonos:3 a couple years ago. I wish I would have known about the garbage Sonos quality when it comes to longevity of these units before investing in the them in my home theatre room. Total crap.

DRGWContributor I

Hi. I currently use my Sonos AMP to power speakers that are located on my deck. Due to the hardwired speakers the amp is located about 40feet from the deck. I recently bought a mini sub to place on the deck to supplement wired outdoor speakers. The mini doesn’t provide any audio when used on the deck. It connects to the amp but won’t play. If I bring the mini sub inside (closer to the AMP) then it works. I noticed that all my Sonos gear works on WM1 except the mini sub which is on WM2. I think that means it’s acting as a surround device for the amp and is getting its signal directly from the amp on wifi. Maybe the mini is too far from the amp. The mini works fine with Sonos One speakers all over the house. When added to the room with the Sonos One the mini works on WM1 like everything else. Does this sound like I’m on the right track? Can I cause the mini to work with the AMP on WM1 like it does with the sonos one speakers? Tomorrow I can call support but I’d like to figure it ou

8488

1 year ago

KilianMContributor I

asked in Speakers

Roam battery percentage bug

I was checking my Roam battery percentage and it was looking very nice after 2-3 hours of playing. But when checking at the top, it seemed the percentage shows a different value. Seems like a bug. Not sure if this is where I should report this but I could not find any “report bug” buttons.

831

1 year ago

Si_ DogContributor I

posted in Speakers

Denon D100 system to my SONOS 5 line in

Does anybody know if I can connect a Denon D100 system to my SONOS 5 line in to allow use of the turntable, CD player and cassette?

1424

1 year ago

TraversContributor I

posted in Speakers

Sonos One - Both speakers not connecting to network (wired and wireless)

I bought a pair of Sonos Ones in September 2020 and they have been on a shelf, working flawlessly, until a few days ago. I opened the Sonos app on my Apple iPhone to play some music and the app reported that it could not find the speakers. There had been no network changes to the WiFi network they connected to and other devices (including the iPhone) were still connecting to the WiFi network fine. Following the prompts on the iPhone app to reconnect the speakers to the network (using a Bluetooth connection between the phone and the speakers) progressed well until after the WiFi network password was entered, after which the iPhone app immediately reported that the Sonos One failed to connect the network. Both speakers behaved exactly the same. I tried factory reset (holding down the connect button while powering on the speaker), but the result is the same. I moved both speakers off the shelf to my desk where I have wired ethernet and tried using a wired connection on one of the speak

29611

1 year ago

zlsandmanlzContributor I

posted in Speakers

products arent connecting to my wifi

Hi allI have a beam and a sub. I recently had to reset my internet. I thought everything was running smoothly till this morning I can’t connect my products to my wifi. I have reset the router. Change the password, security settings and nothing is working.The app find the products I go to update the network, follow the steps get to putting the password in for my network and it says fail to connect. Looked into all the help options and still nothing. Am I missing something please help

18318

1 year ago

PaulOHYEAHContributor I

asked in Speakers

Can I connect several speakers to both router AND modem ethernet ports?

To hopefully fix my dropout situation (also have a turntable going into Sonos Connect and all the problems that go along with that), I would like to run ethernet cables under my floor so I can wire the Connect, a single Sinfonisk bookshelf speaker, a single Play:1 speaker, a stereo pair of Play:1s, and a stereo pair of Sinfonisk lamps. The trouble is, this would presumably require a total of four ethernet ports, and my router only has three available. If I plug one of them into my modem (in router mode, of course), would that still work in the same way?

18111

1 year ago

SpooterContributor I

asked in Speakers

How to setup Sonos systems for use in AirBnb and shop?

*Problem 1*So shop. It just disappeared so I have reset the Sonos system. I have put my email in. Then I try and add system. The Sonos comes up. It is a Sonos 1. 2 buttons on top (on/off & volume). I click connect. It then does the tuning. At the end it says about connecting it to what I assume is the internet. It asks for a password. I put the Internet password in and it fails and says use an Ethernet cable. *Problem 2 - AirBnB*We have 4 systems. I have connected one to my Sonos system. One is connected to a guests as they obviously must have done it first. One I haven’t tried and one which won’t connect at all but will on Bluetooth. How do I set this up? And then, once set up, how do people easily use this when they use the house. Baring in mind we could have 8 different sets of guest in a given month.

10106

1 year ago

WildPotatoContributor I

asked in Speakers

Era 100 in Stereo mode and Samsung TV - Bluetooth connection

Hello,I’ve tried to connect via Bluetooth my two (stereo-paired) Era 100 to a Samsung TV with no luck.I’ve followed these instructions: https://support.sonos.com/en-us/article/pair-sonos-era-100-with-bluetoothand in fact I can create a bluetooth connection with each one of the speakers, but none of these two connection reproduces the TV audio. Silence everywhere.Is this a bug or, doh, a (missing) feature?Would a line-in adapter connected to one of the Eras solve this issue, i.e. would the audio be stereo in that case?

78034

1 year ago

Iplaymusic04Contributor II

posted in Speakers

sonos era 300 with tv line in

Why can't the sonos era 300 take line level in from a TV headphone output?If it is a line level in for a line source say a laptop output. Can it be driven from line out from a Samsung TV.Would the dolby atmos functions work as a psdue upmix from stereo to surround sound.Thanks

10646

1 year ago

KeashdocContributor I

asked in Speakers

Ikea Symfonisk doesn't connect

I bought the Ikea Symfonisk bookshelf speaker a year ago and have had nothing but problems. It has truly turned me off from buying any Sonos products in the future. It will connect sporadically to Wifi using the SONOS app. Once it connects, if the power happens to go off it will not reconnect to Wifi despite me resetting the entire unit and reinstalling and resetting the Sonos app. I have even tried connecting using Ethernet cable - no change. I always thought Sonos was a high-end reliable brand. How can they put these substandard products in the market? I have tried contacting Sonos support multiple times but they have been of zero help. Has anyone had the same issue with this product and successfully resolve it? Thanks

Shaun.mContributor I

Hello. I have just attempted to set up my new Sonos beam (generation 2) to my existing 2 generation 1 speakers only to find out they unfortunately can’t be used together.My dad has a pretty solid Sonos collection he’s now had for a bit over a decade (6 amps, Sonos play 5 and a couple of ones) so I was wondering if there ever comes a time where he has to replace one of them, will he be able to? If that’s the case it’s a bit unfortunate how all the gen 1’s are now virtually obsolete.

333

1 year ago

LDA10Contributor I

asked in Speakers

Logged out of my system

I have one playbar, and 02 of each play1, play3 and play5. All products first generations except for palybar3. not one speaker is connecting. I ve probably made things worse by rebooting all speakers to factory settings. any advice?

722

1 year ago

lightweightContributor I

posted in Speakers

no volume with prime video

no volume with amazon prime videonetflix works fine

1172

1 year ago

LeedesertContributor I

asked in Speakers

speakers on 2.4ghz but can't access while logged into 5ghz

On my dual band router all of my Sonos speakers are connected to the 2.4 gigahertz channel. If I'm logged in through the 5 gigahertz channel on my phone I cannot see my speakers through the Sonos app. On my previous modem it didn't matter which Channel I logged into. The Wi-Fi Channel shouldn't matter as long as the item is connected to my router one way or the other. For some reason that is not working on my new router. Any suggestions or settings I need to change in my router?

51412

1 year ago

s7evohContributor I

asked in Speakers

Venturing into the garden

Hi, we have recently installed Sonos connect across our house. Decided to go with Sonos 1 used units as the cost was 1/5 of new. It works like a charm so very pleased to-date. We are about to venture into the garden, and we have a pair of Sonance Mariner 86 speakers - already purchased. 2 Questions pls:Do we need to run speaker cable from the house? Or should we try and locate an amp outside somehow? Not sure about frost resistance… We have two patios in our garden, and 1 pair of speakers. Would we be best splitting these (1 speaker each), or install on 1 patio only… Thoughts and advice much appreciated.Steve

583

1 year ago

purplewarthogContributor I

asked in Speakers

I won a Sonos Play-5

I won a Sonos Play-5 at an event at an electronics store. It is new in the box. I listed it on a local marketplace, thinking it was a Play-5 1 due to the picture on the box. A guy wants to buy it and asked me for the serial number, which I gave him. I believe he thinks it is a later model. The serial number begins with 1504. Is this a Generation 1? He told me he bought a Gen 1 from someone else and it did not mesh with the system he has. I don’t know anything about these speakers!

10012

1 year ago

pMacAndCoContributor I

asked in Speakers

Problem connecting ONEs to Vodafone router

I have ONE SL, ONE A100, and Beam Soundbar A100. Just recently changed ISP and router to Vodafone which has the latest WiFi 6E.Beam has connected to wifi but both ONEs do not.Have tried going through the setup routine several times. Something is happening because the lights on the units change to red then flashing white then solid white, but always fails (says try again later).Have also tried the update wifi procedure but that also fails.

16877

1 year ago

BazzaParaContributor I

asked in Speakers

Sonos not working

Sonos Technical say my Vodafone router is incompatible with my Sonos system. I had the same problem with Virgin Media router. Anyone else with a 1000 pounds of kit useless.what can I do?

110916

1 year ago

SlamDesiRenowned Enthusiast II

asked in Speakers

Sonos Fives as Surrounds or Stereo Pair

Hello… I’m about to receive a pair of Fives to replace my Play 1s (also have Sub and Playbar). We listen to music as well as watch movies with this system and my questions are: If I set the Fives as Surrounds, do they “have” to be positioned vertically AND when not watching movies, will music sound as good in Surround mode as it would as Stereo Pairs?

36128

1 year ago

CMR PRContributor I

asked in Speakers

Issues with Sonos Five

I recently purchased 10 Sonos Five, 10 Sonos Subs, one Port, and one Boost to configure as a multi-room setup and PA system. However, I am encountering connection errors whenever I try to group all the speakers or play audio through them. I often need to try 2-3 times before I can successfully connect all the speakers. Additionally, when trying to change tracks through the Sonos app, it takes a while to update or sometimes doesn't change at all, requiring me to try again later. I have connected the Port, Boost, and one Five speaker directly to the LAN. Changing track thru Spotify app is smooth. Can you please assist me in fixing this issue?

3779

1 year ago

ElectrobobContributor I

asked in Speakers

Play 5 Gen 2 poor sound quality

I have two Play 5 (GEN 2) set up as a stereo pair sitting on Atacama Moseco 6 speaker stands. Up until now, I’ve been very happy with the sound with no need to use trueplay or the equalizer. The other week, I thought I would test trueplay after reading many reviews to see if it actually made any difference. The result wasn’t to my liking so I disabled this setting but now find the sound lacks any oomph or character. The wife even noticed the difference describing it as ‘insipid’.To get close to the fulsome sound I have been used to, I am now using the loudness setting but dialling down the treble setting. Not sure if this has anything to do with the latest software update, I’ve seen a few posts on similar themed issues. Thinking of doing a factory reset but wanted to post in case anyone has any other suggestions?

2532

1 year ago

RonanDemdelLyricist II

asked in Speakers

ERA 300 - Mixing Studio - How to check Dolby Atmos or Spatial Audio mix from the mixing studio

How to use the Era 300 for Spatial Audio and Dolby Atmos QC

6184

1 year ago

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