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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5187 Topics
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ceemohreContributor I
asked in Speakers
Sonos 300: Active or Passive?

I’ve gotten a new Sonos 300 and I love it. I want to connect my turntable to it, but I’m wondering if it is considered an active or passive speaker. The integrated amp I have is pretty old and barely hanging on, so I’m hopeful if it’s an active speaker I can just bypass the need for it entirely. 

4783
Airgetlam
1 year ago
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RoopeeContributor I
asked in Speakers
Use my old speakers

How can I connect my Sonos Era 100 to my old hifi to use my old speakers like “extension” speakers, please?

10213
Stanley_4
1 year ago
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DrummoContributor I
asked in Speakers
Play 3 will not work with new router

I'm just about to throw this thing off the 29th floor.I've moved apartments, the play 3 was working fine but now, no matter what I do it won't work. The app can see it but when I try to connect it won't join the new network and I end up with a solid amber light on it. It tries to then go back to the temporary sonos network and that's where the app can't see the Play 3 anymore. I tried a factory reset but same thing. Tried connecting to the router but it told me I can't connect while using Ethernet. Has my play 3 carked it? 

7462
Corry P
1 year ago
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TreefrogContributor I
asked in Speakers
Trueplay not working with Era 300's

I bought 2 Era 300’s to replace my One’s in a surround setup that has an Arc and two Subs, and Truplay no longer works. It gets to a point where you normally would be directed to turn the phone around, but instead it says “Trueplay Problem” and gives no details. If I remove the Era 300’s then Trueplay works fine. My S2 app is up to date, my IOS and phone are updated and supported. I updated drivers for my wireless network, unplugged it and reconnected, and all is fine with that. Rebooted my cable modem. I unplugged my Sonos equipment several times. Everything appears to be fine, and the Era 300’s work as expected, except no Trueplay.I have a Beam, 2 Ones and a sub in the other room and Trueplay works fine for them. Anyone have any ideas?

9076
T
1 year ago
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cjcContributor I
asked in Speakers
Speakers disconnect and connect on and off

Playing in groups (4 rooms) my speakers connect and disconnect on and off. Not the same.I have changed the channels. But no effect. It is like SONOS is constanct seraching for connection and turns on and of.Very disturbing. Regards Carl 

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Airgetlam
1 year ago
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Steve251Avid Contributor III
asked in Speakers
Finding Dolby Atmos music on Amazon Music Unlimited

From other forums I have learnt that I am not the only one Here is my post from the others I am new to Sonos and Dolby Atmos music.My Era300 arrived yesterday and I signed up for a 3-month trial of Amazon Music Unlimited which includes Spatial SoundThe problem is finding it via the Sonos App.It appears that you cannot tell if it is an DA album until you start playing it and then a little badge appears.I downloaded the desktop version of AMU and tried searching for Dolby Atmos stuff through there. I notice they have quality badgesHDUltra HDDolby AtmosEven the ones that were listed as Dolby Atmos albums only had the Ultra HD badge and not the DA badge. Now that might be because AMU is too clever and knows that my PC is not set up for DA.So, finally, my question isHow can I locate Dolby Atmos music albums on the Sonos S2 app without having to press play on every album?taps AMU Amazon Music UnlimitedDA Dolby Atmos 

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Jamie A
1 year ago
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Matt.D.Contributor I
asked in Speakers
Devices not grouping

Hi All,I am having issues with groupings in my system and it is causing me a lot of frustration haha. I have searched a lot of topics but haven’t really found anything that aligned with my issue. I suspect it is something to do with my router and/or my beam however that is where I am stuck. I will give some context on what I have tried and what works/does not work.System Arc with sub connected to tv close to router Amp driving two in ceiling speakers and amp is placed in cupboard under arc Beam gen 2 connected to TV outside about 18m direct line of sight to router Router - Netcomm NF18ACVSo as it stands and in my ultimate set up, all devices are wireless. I can see them all in my system this is where my issues start. I only just added the beam to the system and that, the arc and amp were working well together without it.What happens under a wireless set up:Arc will group with amp  Amp will group with arc  Beam will not group with arc Beam will not group with amp  I can cast Spotify to

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M
1 year ago
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Ti ChouContributor I
posted in Speakers
impossible de me connecter en airplay avec itune sur sur haut parleur player 5 2eme génération

Bonjour,impossible de me connecter en airplay avec itune sur haut parleur player 5 2eme génération

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G
1 year ago
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NomadicsContributor I
asked in Speakers
Sonos era usb-c line-in instead of Sonos port

I'm assuming that the line-in port on the Sonos Era will act as an input which can be played over a whole speaker group? If this is the case is the Sonos Port now more or less redundant if you upgrade at least one speaker from each of your speaker groups to an Era device.Can anyone confirm if my assumption is correct?

4111
G
1 year ago
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gregorianContributor I
posted in Speakers
when will era 100 support epson projector bluetooth copyright protection?

Having failed to connect an epson projector to era 100 via Bluetooth, it turns out that Sonos do not currently support the Epson scms-t for copyright projection, and as such Bluetooth cannot connect until this is changed. Any idea when this might happen? My era 100s are a waste of time otherwise and I foolishly stamped on the boxes already so can't return them. 

79314
A
1 year ago
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edjsContributor I
asked in Speakers
beam Gen 2 vs era 300

As part of house renovations I’m updating the whole music system, we’ve now got an exposed RSJ that separates the kitchen and dining room, its open plan but still distinct enough to be 2 different rooms. The RSJ would make a beautiful location for a beam gen 2 facing into the kitchen, then on the back on the RSJ facing into the dining room a pair of era 100’s. Does anyone have experience of the beam gen 2 vs the era 300? The era 300 wouldn’t be a natural fit anywhere in the room but if the sound is significantly better we may have to find somewhere. 2 pairs of era 100 was also a consideration but with the speakers being placed relatively high in the room the dolby atmos feature would most likely be beneficial.

42425
UKMedia
1 year ago
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Lazlo PhanzContributor I
asked in Speakers
Speakers unresponsive

Here’s what happens: I play music through one speaker in a room for a while then stop and go do something else. Later, I try to start music in a different room but it only plays in the room from earlier. The app allows me to change the speaker and room and shows that I’ve changed them...but the music keeps coming from the speaker from earlier. So I try to turn the music off entirely but it won’t turn off, just keeps playing from the speaker. So I close the app. Music keeps right on playing. It only stops when I go to the original room and unplug the speaker. 

2925
buzz
1 year ago
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LorrenContributor I
asked in Speakers
new router help

Hello! I have just received a new router and set it up. I cannot access the part of the Sonos app that is settings > WiFi, in order to connect my beam and Sonos one, it’s greyed out. Does anyone know a fix for this please? I have used the Ethernet for now but this is not ideal for me. 

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P
1 year ago
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Thijs BContributor I
asked in Speakers
Era 100 Stereo Pair on Ethernet

I have two Era 100 speakers in a stereo pair, I want to connect them via the ethernet. Do I buy one adapter and wire in one, or do I need to buy two adapters and wire in both? 

2061
Ken_Griffiths
1 year ago
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User8190Contributor I
asked in Speakers
How to make feature request?

How do I make a feature request? Is there somewhere people vote on feature requests? I realllllllly want to be able to listen to podcasts and audio books faster. throughout the house. I’m listening to half as many books. This is one of the main reasons I got the Sonos speakers. 

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J
1 year ago
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TV4RDContributor I
asked in Speakers
Echo Show 15

Hello.Someone connect Play:3 to Echo Show ?Thank youTV4RD

763
buzz
1 year ago
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crossface2008Contributor III
posted in Speakers
Surround Sound Speaker Placement

I’m not quite getting the surround effect with my system (I watched Top Gun Maverick Last night, and the flyovers were not what I expected from an audio perspective).  My current setup is Arc + 2 Era 300 surrounds + 2 Sub Gen 3s.  I’ve ran TruPlay.  Are my surround speakers too close to my seating area (see pictures).  Any suggestions are appreciated! 

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G
1 year ago
Vevas
VevasContributor I
asked in Speakers
sonos sub mini con rra 300

Querría saber si teniendo el era 300, merece la pena comprar el sub mini. Se notaría bastante la diferencia entre tenerlo y no?gracias

942
Vevas
1 year ago
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RW33Contributor I
asked in Speakers
Two Play:1 speakers: only one speaker is available on the app

Hello,I switched wifi network to which my two speakers were connected two in stereo. To transfer them to the new network, io performed factory reset to the Play:1 (not the wisest move, I know).I then connected them with a cable to the router and got them to the network. Issue now is that I can only see one on the app: if I’ll unplug one the other will be live on the up, and vice versa, but not both. I performed a full power cycle - router, speakers and app, but that didn’t solve. I can see they are on different sonosnet channels, although this is greyed out (but they are both on the wifi anyway?).What is going on? help please!

9044
R
1 year ago
A
Alassio30Contributor I
posted in Speakers
setting up sonos 1 speaker on holiday

I have a Sonos one and a Sonos 5 on my home system. I have taken the Sonos one on holiday but am unable to connect it to the network either on wifi or using Ethernet cable. I have tried a factory reset and it finds the speaker but then cannot connect to the network 

4174
A
1 year ago
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jmkingsbury
asked in Speakers
Sonos - General Whinge

Part 1 - My Sonos S2 App intermittently fails to find my system and keeps giving me the option to fix the connection, it then searches for the system and fails to find it. Keeps happening on and off. I have 2 Symfonisks and a Sonos Roam.Part 2 - My Sonos S2 App won’t play back tracks that I select with the message “unable to play the selected track” - however if I ask the Alexa app to “play [song] on Dining Room” it works? Part 3 - My Google Assistant on My Sonos Roam often plays completely unrelated tracks via Spotify, even though it has said that it is going to play a specific track that I have requested (sometimes it says it is going to play a track and then nothing happens)I was onto Sonos help last month and reset the system via Ethernet/reinstalled App etc etc - it then connected fine but now the same problems - over and over again….

1998
J
1 year ago
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NSMDContributor I
asked in Speakers
What does it okay on start up?

I'm looking to purchase the Era 100 to replace a digital radio. What will the speaker play when I switch it on, without using the app? Will it play the last played playlist/radio?

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N
1 year ago
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TXDawgContributor I
asked in Speakers
Paired One SL Stops Working

My sonos system was originally comprised of two One SL speakers and an Arc.  Four months ago, I bought two additional One SL speakers and installed them as “paired” in the same room.  The system worked great for months, no issues.  In the last few weeks, when I am select my paired one speakers, the music plays for a while and then randomly stops.  When I look at my phone, it is as if the music is paused, and when I go to re-select the paired speakers, they don’t show up.  Not until I unplug both of the paired speakers, and sometimes event the internet router, will they show up again.  This only seems to happen with my paired speakers. Does anyone know why this would be happening?  It’s strange that the system worked fine for months, and in the last few weeks, this has become an issue.  I primarily use the Spotify app for music, but when the paired speakers drop out of appearance, they are not viewable in the sonos app either.

19713
AjTrek1
1 year ago
A
Angel24Avid Contributor I
posted in Speakers
For when we can separate our rear speakers to listen to music without having to do Trueplay again to join them again

When Sonos would let us separate our rear speakers so we could use them to listen to music elsewhere and return them with the soundbar without having to Trueplay again and again if we put them in the same place every time.

996
Corry P
1 year ago
A
Angel24Avid Contributor I
posted in Speakers
Why is the Sonos One not enabled to be used as a PC speaker?

The Sonos One would be an excellent PC speaker if Sonos had considered it.  For me it would improve sales if they also thought about PC consumers who want quality audio in their systems whether it is for listening to music or playing games.

1002
Airgetlam
1 year ago
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