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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5754 Topics
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Friis713Contributor I
asked in Speakers
Sonos using 45 GB of bandwith in 24h

I’ve recently installed my old Play5 (1st gen) in my summer house. The speaker was factory reset and then set up on my completely new home network (via WiFi). After using the speaker for a couple of hours, and again the following day (8-10h of music in total) I was surprised to see that it had used 45 GB bandwith! Checking my router it is clear that the Play5 uses around 195 mb every five minutes (external connection) - even when its not playing!  The network is through a brand new ASUS 4G-router with a SIM-card, providing a fine connection. The subscription only allows me to use 50 GB of bandwith per month. Only a Chromecast and the Play5 (along with my phone) is connected to the wifi. Sonos Support had never heard of this issue (odd?) and recommended that I turned off the speaker when not using it.Turning the speaker of every now and then sort of ruins the complete idea of having a remote controlled system? Several others have experienced this, but there is no answer how to avoid it?

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Jeff12Contributor I
asked in Speakers
Can not control volume

Last week 2 of my devices stoped allowing me to control volume and music. Today another two devices stoped working so now my entire system doesn’t work. I have re set my devices. Reset my wifi and still nothing. I have also re downloaded the app and ensured everything is updated.  Does anyone else have this issue and know how to fix it? 

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EskilAContributor I
asked in Speakers
LG G3 - apple tv - sonos - have to change sound source every time

I have a LG G3 tv and use Apple tv to controle the tv. The sonos system is also connected. So every time i start my Apple tv i have to choose which sonos source i would like to use for tv sound output. It normally chooses two sources - the speakers and the Sonos setup with arc, sub and era 300. I ghave to click out the tv speakers on the Apple TV every time. Please help me.

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dguthrie71Contributor I
posted in Speakers
Sonos Play 1 - Adding to a wifi network with latest app

I’m trying to configure the wifi access on a Sonos Play 1. I’ve following the instructions of resetting the Play 1 and then following the instructions on the app. Unfortunately when I select adding the speaker on the app nothing happens. Is there a way of rolling back the app to a version which was able to configure the wifi username and password on a Sonos Play 1

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efrenvContributor I
asked in Speakers
Be careful when buying refurbished item from Sonos

I purcharsed a sonos arc refurbished in the Sonos website. During that time I couldn’t extend my product warranty during my checkout. So I called sonos back in April 2024 after registering my product. (FYI- The agent couldn’t register it because it was still registerd to the previous person/buyer) I was told to wait for an email from the extended warranty. I've called multiple times after and received another story stating that I will show up on your sonos.com/ system area.  I'm very disappointed with the customer service at Sonos. Every sonos agents had a different story.  I'm not asking for anything for free, I just want to extend my product warranty. I"m close to selling all my sonos products and returning my mini sub to Bestbuy. I have to rethink if I should ever buy products again at Sonos, also I"m thinking about switching to a different product to Bose. It's bad enough we had to deal with software issues this past year. (I've called multiple times regarding software issues) I wa

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DaddaContributor I
asked in Speakers
Sonos five is dead

Hi allOne of my Sonos five:s does not start anymore, the indicator does not light up at all. Anyone who experienced the same and did you solve it? or do i need to fina a repairman?I´ve tried changing powercord but still the same resultthankful for help//David

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Terry94Contributor I
asked in Speakers
Ikea SYMFONISK and other sonos speaker won't play together

Hi,I have a small issue, my new Ikea/sonos speaker can’t play with my other speakers (One and Play:5).I can make it work on it’s own but if I try to sync it with my other sonos speakers it won’t work and show an error : “Unable to connect, Try again Later”.Do you guys have any clue on what could be the problem ?Is this by design ?Btw I tried factory Resets and unplugs. Thanks !

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seldon16Contributor I
asked in Speakers
Sonos on a second home and factory reset

I have two Sonos systems: one in the main house (composed of a stereo pair of Play:1 speakers, one Sonos One, an additional Play:1, one Play:3, a Sonos Playbar with Sub Gen2, and two Play:1 surround speakers) and one in the second home (composed of three Play:3 speakers and one Play:1). Both systems use a Sonos Boost, and the networks are configured with the same SSID and password so that I automatically connect to the available system.Until recently, both installations worked properly (even though the new app is a bit slow). However, in the second home I have noticed a marked deterioration in performance: the system has become slower, and there are frequent disconnections—both of the active service and of some speakers.In an attempt to resolve the issue, I performed a factory reset on some speakers and then tried to re-add the reset speaker. Unfortunately, the process does not complete, and I can no longer see the device in question.It is true that the network in the second house is r

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Derek6676Contributor I
posted in Speakers
connectivity issue with era 100 pair and sub mini

I have 2 era 100 and a sub mini.  While playing music on the phone all three work.  TV only allows 2 devices.  So sub is useless

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rheamContributor I
asked in Speakers
Unable to increase Sonos volume

Hello, If anyone has had a similar issue let me know; I have a Roku TV hooked up to a Sonos sound bar and they usually work great, for about three years we have had great sound with no complaints. Today, seemingly randomly, I can’t use the TV remote to increase the volume on the sound bar anymore. It will only accept inputs for decreasing the volume. I have tried the following to troubleshoot:Turned off the TV and left it off for over five minutes.  Unplugged the optical cable from the TV and left unplugged for five minutes before plugging it back in Unplugged the sound bar and left it unplugged for five minutes before reconnecting Changed the audio settings within the TV Tried a different remote that is also capable of changing the volumeIf anyone can help diagnose or resolve this issue let me know. My trust and respect for Sonos products have reached an all-time low and I cannot in good conscience suggest this product to anyone after this. 

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lsudaddyAvid Contributor I
asked in Speakers
Sonos Era 100 + Dual Subs

I have two Sonos era 100s in a stereo pair connected to one sonos sub. I have a second gen 3 sonos sub - can i add it to have dual subs?

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GolflinksContributor I
asked in Speakers
sub mini

Sub mini not connecting. 

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Ken_Griffiths
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CrimsonContributor I
posted in Speakers
update causing sound problems to two play 5 gen 1 speakers

I Have two Sonos play 5 gen 1 ,which have been very good up till now .They have recently updated and the sound now is so distorted that you can't listen to them Needs a serious update to solve this

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Mandy 53Trending Lyricist I
posted in Speakers
New network

I can't connect to new network 

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Star8buckContributor I
asked in Speakers
écouter une vidéo sur Sonos One SL

Bonjour,Je n'en finit pas d'être déçue par l'application Sonos.Y a-t-il une solution pour que si je regarde une vidéo sur France TV ou autre, mon enceinte diffuse l'audio ?Merci 🙏

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MojoRisin
MojoRisinContributor I
posted in Speakers
Sub 4

So I bought the Sub 4, installed and grouped it with my Sonos Arc Ultra, and I was really disappointed at the lack of thundering power.  I have the volume adjusted up to +15 and the sound its adding is underwhelming.  Does this sound right to others that have the Sub 4 or were my expectations just wrong?

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Tom1972Contributor I
asked in Speakers
Play:3 not able to reregister

my Sonos Play:3 , i have two of them, played nicely for years, after latest firmware upgrade they show up as not registered and even resetting them three times Im not able to register them again. At the end the sonos app states that i have to contact the Support  im logged in, all other speakers working fine.  

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Pissed-installerContributor I
posted in Speakers
sonos mag 6.1 not bluetooth capable

Not sure how a high end audio component company like Sonos could make a streaming music device that doesn’t have Bluetooth connectivity. After spending 12 hours installing this Mag 6.1 I and uninstalling it, returning it and installing a different system. #very frustrated 

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AszaContributor I
asked in Speakers
Passive Speakers via port as surrounds ..?

Hello,I have a Beam (gen 1) hooked up to my TV via HDMI arc input. I also have a pair of Play:5 (Gen 2) as surrounds. Been running this set up for a few years now to listen to music streamed via Deezer directly on the Sonos app and watching TV,. I also have Sonos dotted around the house and sometimes link the speakers up to play the same music throughout the house. No issues and fairly happy with this… until now! I have recently acquired a Musical Fidelity E100 integrated amplifier with multiple inputs, which is an ‘old school’ late 90’s amplifier (75W per channel), with a matching CD player and external Digital to analogue converter (DAC) Unit I am told that the amplifier was, in it’s day, a high end piece of kit. I wired in some passive speakers of a nondescript brand and have LOVED listening to my old CD’s since. It is wired as CD player>DAC>Amp>Speakers. I was really surprised to find the sound quality of this older setup compared to streaming Deezer through the pair of 5’

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nick.sturrockContributor I
posted in Speakers
Sub Gen 3 sounds drops out for 5-20 seconds

I have a stereo pair of Ones grouped into a room with a Sub Gen 3. When I start a new track / stream manually from the Sonos app, or from Alexa, Amazon Music or Plex the track starts playing on all speakers, then about 1-2 seconds in the Sub stops whilst other speakers continue. The Sub then starts playing again about 5 seconds later for 3-5 seconds then cuts out again for a similar period. After approx 25 seconds the sub plays as expected. This only happens when staring a new stream from somewhere. Once the stream is playing then the Sub maintains its connection ok, so symptomatic of a failure to buffer audio data successfully. I tried switching all 11 of my Sonos devices off Sonos Net, assigning static IPs, factory resetting the Sub, joining in different groups. Even using the Sub on its own exhibits the same behaviour. The speaker is approx 4ft from a mesh network node, so I'd feel 95% sure that this is a Sonos problem rather than anything to do with my network. At this point all I

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VivaTerlinguaAvid Contributor I
posted in Speakers
Era 100s with Dreamedia enclosures vs. Amp and In-ceiling speakers

Does anybody have any experience with this enclosure/mount for the Era 100?  I would miss access to the touch controls, but it looks like a neat way to make the speaker unobtrusive.I’m curious about the sound quality of the Era 100s vs. the Amp with the in ceiling speakers.

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rrd102Contributor I
asked in Speakers
Sonos Era 100 mesh problems

Hi, I’m really hoping someone can help as this is driving me crazy! I have a very simple setup in my office. Internet comes into my office into a TP-link AX300 router and then use a deco XE75 pro mesh network for the wireless. Wireless is turned off of the TP-link AX300 and the Deco is in wifi router mode. I have a single sonos era 100, wirelessly connected to the primary deco in the same office, only a few metres away. Signal is therefore very strong. The problem is that spotify keep randomly pausing for 5-10 seconds and then restarting. This originally started with a sonos one gen 2 towards the end of last year. I decided to sell and replace with the sonos era 100 and all was well for a couple of months but the same problem has repeated itself over the last week.Updates are up to date on the Deco mesh and on the sonos era 100. I’ve tried reading around this for so long and toyed with so many different settings/options that I honestly don’t know what is right and not any more!In the s

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shaunlew8Contributor I
asked in Speakers
Move 2, Sub Mini and Era 100s

So I have a Move 2 for my garage home gym and I’m looking to add a pair of Era 100s and a sub mini to the gym for music only. I know I can’t pair the Move 2 in stereo with the 100s and sub mini but can I pair the 100s, sub mini and move 2 all on the app to play the same music at the same time? I don’t need left or right stereo setup, I just want more sound with some bass for working out. I love the Move 2 but I want more but I want to make sure they can all be paired on the app and play together at the same time. 

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mikekunzContributor I
asked in Speakers
sonos play 5 gen 1 sound quality has gone bad

I have a pretty extensive Sonos system throughout my home.  The sound quality and volume on a gen 1 play 5 has deteriorated lately.  Lower volume and distorted sound. I performed a hard reset with no improvement.  After the reset, I could not trueplay tune it as it repeatedly noted an error msg. about background noice.  There was no background noise. I tried a dozen times, no success. I’ve read about various failures of this speaker and whether or not a fix is available. I’d appreciate any advice on a solution, or is this expensive speaker now a brick? i think I might have sent this speaker back to Sonos once before when it was nearly new for the same or another issue, not sure. Thanks, Mike

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RoinContributor I
asked in Speakers
Delivery to Georgia

Hello, This is Roin from Republic of Georgia,I’m interested in purchasing your products but found out that you don’t offer a delivery to Georgia, is it possible to add?

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