Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 2,934 Topics
  • 15,080 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2934 Topics

D
D.E.E.Contributor I
posted in Speakers

Play 1 found but can't add to S 1 system

I had four Play 1's on an S2 system, and recently acquired two Play 5's, which I had on a separate S1 system. Everything worked fine until I tried to Reset the Play 1's and add to the S1 system. Not sure, but I may have missed a step before deleting the S2 app. I have one Play 1 connected to router via network cable (I'm adding them one at a time) while the S1 system searches for it to add. S1 finds the Play 1, but the only options I get are "Review your options" and "About downgrading to S1". I view both "Review" and "About", but then see no option to continue. Solutions appreciated!

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Corry P
2 months ago
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noahberriosContributor I
asked in Speakers

Play 1 not found by S1 controller after downgrade

Hello! I recently purchased a used play 5 (gen 1) to use with my current play 1. I was able to setup the play 5 on the S1 controller without issue. I have downgraded my current play 1 to be compatible with the S1 controller but I keep getting ‘product not found’ in the S1 controller app. The play 1 is blinking green, any ideas why the controller cannot find this product?

3
106rallye
2 months ago
J
jellycatContributor I
posted in Speakers

Will a sub improve my set up

Currently enjoying my living room music via two fives grouped with a beam and two ones. The sound is deep and rich but will a Sub improve it further given I have the two fives in the set up?

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AjTrek1
2 months ago
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BennyjetContributor I
posted in Speakers

Sonos drops out every morning on initial startup…

I’m new to the chat thing….i have a mesh system for internet in my home…half of the speakers drop off every morning at startup….so damn annoying….I have a pair of Era 300s a pair of Fives and a Sub…..Sonos checked the system out via their system in California, they claim it’s seamless and checks out good on their end…any suggestions for how to fix this problem…? Thanks, Ben

4
B
2 months ago
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Peter V71Contributor I
asked in Speakers

Unknown Alarm Source

My beam has an alarm with a radio station playing every weekday at 6am. I’m sure that I set up the alarm using my iphone a long time ago but I’m unable to determine which app or platform I set it up with and so I can’t turn it off. I’ve checked the Sonos app, google assistant, Alexa, Siri, the radio station app and I’ve turned off every alarm I could find on my iphone but it still plays the same radio station every weekday at 6am.I don’t think it’s an issue with Sonos but I’m wondering if it’s possible to determine the source of the alarm through a diagnostic or by other means.  

1
Airgetlam
2 months ago
Z
ZoogContributor I
posted in Speakers

someone keeps pushing me out of sonos

If my neighbor doesn’t like my music I have to go to Sonos and create new password and email 

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AjTrek1
2 months ago
M
mianvimeContributor I
asked in Speakers

Remove sonos One from Sonos App

HiI just sold my 3 Sonos One SL and want to remove them from the Sonos application.What can I do?Thank in advance 

1
Mr. T
2 months ago
J
jeroendeContributor I
asked in Speakers

Play 5 can't connect both wifi and ethernet

Hi, I have a question regarding my play 5 gen 1. After moving the play speaker cannot connect with the new wifi. The white led keeps flashing, also incase of the reset (mute button + power cord plugging in ). After this I connected it successfully with a ethernet cable to my network, after about 20 seconds of test playing Spotify it lost the ethernet connection. Now, trying to reconnect, the ethernet lights on the rear stay off. I already tried several cables but no luck. Did anyone have this same problem (and hopefully solution :-)) ? the reset nor wifi still doesn't work either, only the white flashing led...

6
J
2 months ago
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MissionspartaEnthusiast II
asked in Speakers

Every Update Gives Fail Error But Works

Anyone know why every single update I have to run twice we because of a a fail/try again error, and then the second time fails, shows a disconnected sub (using arc, sub and 300 surrounds), but then when checking the app, the latest update is there and appears everything is working. These are the screens I get for the first and second fail.  

7
Dogdad
2 months ago
M
Mdnbee3Contributor I
asked in Speakers

cant find the "more" button

I  am trying to link my sonos one with google or alexa and can not get it to work.Below is the latest message I  am getting.  Please can someone tell me where on the sonos app I find the “more" button or the settings button….. Update I have found the account settings, but can't see how to link speakers to my email address.... Thanks Register your speakersYou need to link speakers to your emailaddress Sonos account before you can add this skill.Open the Sonos app on a mobile device, and go to More > Settings > Account Settings. (If you don't see Sonos Account, your Sonos system needs an update.) 

6
L
2 months ago
G
gattonContributor I
asked in Speakers

Era 100: switch off notification sounds

Is there any way I can switch off notification sounds in Era 100, i.e. of a succsessful bluetooth connection? It’s really irritating (and for some reason it triggers my dog). I know if the connection was sucessful anyway - I can see it on my app and there the light is indicating it. 

4
Corry P
2 months ago
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Donmc123Contributor I
asked in Speakers

loudness

setting a pair of Ones and Sub to the lowest volume via the app (1) is still too loud. any way to set lower?

3
106rallye
2 months ago
E
Electric Dog KCContributor I
asked in Speakers

volume control

Can you separately control volume of each speaker in same room.?Arc → eras → sub

1
Airgetlam
2 months ago
B
Bruceb2Contributor I
asked in Speakers

Suddenly unable to cast from Pandora app when both One SL's are connected

I have two One SL’s running on wireless.  Both connected to the same router and on the 2.4ghz channel.  The cast button within the Pandora app has disappeared.  Pandora within the Sonos app still works.  Downloaded Spotify and it casts to either device.  The cast button appears and is functional if I power down either One SL.  I’ve rebooted everything and did factory resets on both units.

4
B
2 months ago
A
antifarbTrending Lyricist I
asked in Speakers

sonos one wil not reset

I have tried resetting with fast forward/pause button and join button neither effect speaker. I am trying to move it into another room

5
A
2 months ago
S
SharksfinnContributor I
asked in Speakers

Era

I have purchased the Era 300 but sonos won't let me set it up up due to an update required on the system. It says my play 5 is incompatible I think it's missed some updates as I have had it switched off for six months. I can't remove update the play five I get error 30. I have tried updating with network cable still not working I'm stuch help would be much appreciated. 

1
controlav
2 months ago
C
cjdaleyContributor I
asked in Speakers

Cannot register Sonos One SL since firmware update on 06/02/2024

I have owned 2 x Sonos One SL since 2020.I return from holiday to discover one of them has disappeared from my system therefore disabling their role as surrounds in my setup.I factory reset to re-add them to my system only to discover that simply will not register with the SONOS server.I factory reset all of my devices and reset the app to discover I have issues with most of my devices.I have managed to get 3 out of 5 devices back up and running.I cannot re-add Alexa voice assistant because I now get an error: 414 Request-URI Too Large I then discover this correlates with the latest update rolled out on 06/02/2024.I now have two Sonos One SL speakers that are paperweights.It took me 2 hours on the phone with technical support to establish this fact, blaming everything from my router, my WIFi signal, my WiFi extender, my neighbours WiFi interference.I am now basically instructed to wait until the developers can workout a fix.Sonos.  What an earth are you doing ? 

3
106rallye
2 months ago
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Leigh spoonerContributor I
posted in Speakers

glitchy

I have at least 12 sonos products and when they work it’s lovely, but really they are so glitchy it’s really annoying, I presume you’ve used the industry standard of premeditated obsolescence  well you’ve lost me in future.

8
L
2 months ago
C
Charlie JContributor I
posted in Speakers

Are Sonos speakers as rubbish as I think that they are....

always issues when connecting my barely used Play 3. I have absolutely no problem with Bose: none...Sonos...Oh! for goodness sake…. I have tried delating the old App and downloading a new one. Tried everything a seventy year old technophobe can do ...it’s beyond meThis whole issue of connecting is utterly clunky. Sonos get your perishing act together!!!!! Waste of money!  

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N
2 months ago
R
RevAlfContributor I
asked in Speakers

Ikea speakers

I have the original Sonos (Gen 1?) and have a sonos Beam. I do not have any Sonos 2 products but have just bought bought a pair of Ikea Symfonisk speakers (104.873.07) which turn out to be gen 2 speakers. (which was not clear on their website) any way I can use these or do I need to return them?

5
R
2 months ago
E
ERANIROVContributor I
asked in Speakers

problem with Symfonisk BLUETOOTH connection

CAN NOT connect the BT between Symfonisk and my projector at: https://he.aliexpress.com/i/1005005951612762.html

4
Airgetlam
2 months ago
P
Peter K9Contributor I
asked in Speakers

Sonos Beam, using optical (Toslink) does it “upmix” or do I need to configure

I have new TV (LG) and unlike my old Panasonic TV I can only have one audio channel out ,I,e, HDMI or Optical or Bluetooth or ……. My wife needs hearing aids so we have to use an Oticon TV adapter to stream sound to her hearing aids, which means the Sonos Beam is connected from the optical out port of the Oticon TV adapter. Having this set up means I lose the experience of Dolby Atmos on my Beam, but someone suggested to me that I should be able to “upmix” from Stereo or 5.1 signal and remap to Atmos ? 

3
Airgetlam
2 months ago
J
jeff450Contributor I
asked in Speakers

sonos play:5

Comment réinitialiser une enceinte play 5 

5
B
2 months ago
O
ObiobanContributor II
asked in Speakers

My 4 year old seems to be able to overide the 70% volume limit I put on here One SL-- why?

Whole house is done up in Sonos, including a One SL for my 4 year old daughter.  … which she likes to set the volume to max, and then put her face directly in front of the speaker. Not good.  I have attempted to set the volume limit in the app to 70% for her speaker, but when she uses the on speaker controls it seems to blow right past that limit. Is there any way to actually limit her to 70% max volume? Thanks!

7
G
2 months ago
J
Jon JonContributor I
asked in Speakers

trueplay not tuning ‘reduce background noise’

For whatever reason I’m not able to do the trueplay tuning. I have turned off every appliance in my place and sat quiet in front of the tv and still won’t tune, stating ‘reduce background noise’. Probably a separate issue but my Beam is tweaking/peaking at certain stages. I find it happens when there’s a deeper voice speaking and occasionally during music (maybe certain frequencies?).  We have a Beam and Sub only and it’s really really annoying that I’ve spent all this money for a less than great sound. Any hopes of making it work better?

6
J
2 months ago
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