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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4897 Topics
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EmilyJohnsonRozelContributor I
asked in Speakers
sonos not working

Our Sonos system and app frequently fails to work in our house. We have excellent WiFi so that is not the issue. It is very frustrating.

571
Airgetlam
1 month ago
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toninoContributor I
posted in Speakers
Era 100

I brought my Era 100 to Italy and it worked fine until the ridiculously poor update from Sonos. It doesn't work since the latest software update for which the CEO of the company apologized. What gives? I can connect to the Era 100, but when I select music from Apple Music, it just spins and never stops. The same thing occurred in the U.S. after the software update and them it was corrected. What can I do?

507
Airgetlam
1 month ago
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JRHamContributor I
posted in Speakers
Music not playing when requested and cannot connect to wifi

When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line". I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..😬

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Sotiris C.
1 month ago
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wolfcoachContributor I
asked in Speakers
cannot reset play1 speaker

I’m trying to reset my Sonos play 1 speakers after updating the app. The speakers stopped working the other day and the system disappeared and I was told by the app that I needed to update the app. After updating the app it said it found no system. So I’m trying to connect my speakers again, and resetting them appears to be the only option since the app update doesn’t see any system. After unplugging the speakers, holding the play button down and replugging it in until the light blinks orange. After that, nothing else happens. It never switches to green even after waiting 10 minutes.  I’ve unplugged it and now it just blinks white.   how do I get the system to work again? 

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Corry P
1 month ago
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RottymanContributor I
posted in Speakers
Sonos Era 100 Total Trash or am I missing something

I can’t be the only one with this issue.  I have had BEAM + ONE + ONE as my living room setup.  MOVE is in the Bedroom.  Was so happy with this setup.  Never an issue with the SONOs app playing music.  Never an issue with Apple AirPlay playing music or Podcasts.  Mutli room worked awesome.   I added two ERA 100 to my setup as a new room.  Setup as left and right…Very basic and simple.  Ever since I added those two speaker, I have had nothing but issues.  I was told that sonos support acknowledges a bug with airplay and lossless.  One speaker would cut out or both would drop for no reason.  They are still seen on the network, they just stop playing music.  These two speakers are the closest to the router, so it’s not a distance issue.  Not using any voice commands.  I’m relegated to use the sonos app to play multiroom and that sucks ass as well.  I’m lucky to make it through two songs in a playlist without the one or both Era dropping.  I have to go through the app, turn off that room,

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UKMedia
1 month ago
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aliceofdoomContributor I
asked in Speakers
USB music library

I’ve always kept my music library on a usb stick connected to my netgear router, which my sonos system could access through readyshare.  Sadly, my router died, and I had to replace it with a tp-link router, which also has a usb port, but it seems to work differently.  Does anyone know what’s required to set up a usb-share library with a tp-link router?

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A
1 month ago
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GilesHicksContributor II
posted in Speakers
Setting up Era 100 as stereo pair in weekend house, without wifi

HiI am considering new Era 100’s as a pair.Their first use would be at a party in a rented house, where we might not have access to wifi, so I thought as they are bluetooth they’d be ideal, no hassles with wifi, just play direct to them. We only have older Play 1’s which cannot be used on a guest network, so I understand.The question is when you play music via bluetooth, or say through the wired dongle, when the speakers are not on a wifi network…. can you create a pair, or stereo pair, in bluetooth?Thanks

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Airgetlam
1 month ago
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serravalcAvid Contributor I
asked in Speakers
era 300 2 sub

Hi everyone, I sold my arc can I configure 2x era 300 with 2 Subs?

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N
1 month ago
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Dieter RamsContributor I
posted in Speakers
Era 300 Sound Keeps Cutting Off (Bluetooth Connection) - Any fixes?

I’ve been having issues when connected via Bluetooth on my Era 300. The speaker randomly cuts off during playback for a second or two, then resumes. It’s really annoying, and I’ve noticed other users are also experiencing this. Has anyone found any fixes?Honestly, I regret buying this speaker. I was excited when Sonos finally addressed the connection issues after all this time, but it’s disappointing that they still can’t get such a core feature right.

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UKMedia
1 month ago
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LorenaCcruzContributor I
asked in Speakers
Sonos mac compatibility mac OS Monterey 12.7.6

Hello community! I am about to purchase a Sonos speaker (don’t know which one at the moment.) Before I purchase, I’d like to know whether Sonos products are compatible with Mac OS Monterey version 12.7.6. NB: my Macbook is from 2015. Also I have iPhone 11, I assume this will work just fine with Sonos’ systems. Many thanks for your help!

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L
1 month ago
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dsdancisContributor II
asked in Speakers
Connecting components through speakets

I am now very close to the end game- all speakers work wirelessly through echo dot and can be directed by voice. I have a pair of Play 5s older 1s and voice activated 1s. Also. Cd player and turntable working through a mixer. Now one line in goes to the mixer connected to play 5.The other line in through the echo dot. and is connected through Play 5. I was hoping that this would allow the components to play through the 1s. It does not. It only plays through the play 5s . The 1s are in different rooms so I was hoping not to have to run Ethernet wires. The router is powered through Spectrum. Any thoughts would be appreciated. Thank you. Dale Dancis

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1 month ago
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Brahms82Contributor I
asked in Speakers
random muting on my system

Hi ,my system is randomly muted . Especially my Arc while watching TV. I am connected to my  Sony Bravia TV trough Arc HDMI. Everything was working till Sonos latest major  update.*Moderator Note: Removed diagnostic number*

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Airgetlam
1 month ago
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Jack the ripperContributor I
posted in Speakers
play5

I have a play 5 after I installed the latest app it tells me to downgrade to Sonos 1 but it doesn't recognise the speaker

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Airgetlam
1 month ago
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Bilfo53Contributor I
asked in Speakers
How can I activate the Sonos 5 speakers with the newly-up graded app?

I have had two Sonos 5 speakers since August 2022. Worked fine with the app till about June this year. Then could not access. Returning after long trip abroad, I have reinstalled the app, can see profile and speaker details, but cannot yet make them work as speakers.Thinking of returning the speakers to the shop and asking for most of my money back.I know loads of other users have problems, but how are Sonos handling this crisis?Shall I return the speakers next week? They used to be great.Currently unusable!!

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B
1 month ago
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WellfeetContributor I
asked in Speakers
placement of paired 300s

I use speakers for listening to music in a living room that is about  35x20 with 13ft ceiling. Currently have a 300 and am considering getting another for pairing. In the setup what is the distance between speakers and is there advantage to buying stands? 

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W
1 month ago
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JulkoopContributor I
posted in Speakers
Playing my music at someone else's sonos

Playing music on someone else's sonos speaker

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UKMedia
1 month ago
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FinneymContributor I
posted in Speakers
No support for gen 1 products - lets be honest!

Overwhelming evidence - Spotify connect needs fix on Play 5: gen 1.  I have 7 Sonos speakers all on the same network, only 1 is legacy. Only 1 has random dropout issues with Spotify.  As others confirm, Tidal and other services work fine. And given my 6 other new gen speakers work fine:it can’t be local network it can’t be Spotify data rate, given Tidal HD and other similar services workResetting speaker, re-linking Spotify all useless!Truth is gen 1 products are no longer supported in reality else they’d have it fixed.  

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F
1 month ago
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Steveo1431Contributor I
posted in Speakers
unable to connect to home wifi

Hi there,I moved into a new house just over a year ago and have been having issues connecting my Sonos one to the home WiFi. I have a Sonos beam that connected without any issues, however anytime I try to connect the Sonos one to the WiFi, it says it can’t find the network.  I have deleted all products and tried to reinstall the Sonos one before the beam, however it won’t work.  I contacted Sonos and they said it’s a problem with the network, but anytime I load anything new into the network, outside of Sonos, there isn’t any issues. I’m hoping to get one more speaker for the downstairs but might call it quits if it won’t accept anymore. Anyone got a clue or help on this one? 

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S
1 month ago
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Cwally7592Contributor I
asked in Speakers
Unable to group more than 2 speakers together

I can group two Sonos 3 together but when I add a Sonia move or Sonos 5, the app says they are grouped and it is playing but nothing is playing on the 5 or move.

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buzz
1 month ago
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AlidadContributor I
posted in Speakers
Sonos as a company are crooks

Two sonos SL Ones, one sub gen 3 and an arc was bought in the UAE. I told them that I will be taking the components to Iran and the sales team practically encouraged me to go for it.Now it appears that without a VPN on, I can't get the diabolical Sonos app to open and of course, now I know that with a VPN on, the app itself will upload but that's about it: it's impossible to add any components. After spending almost 4 hours with tech support they casually told me that they don't support Iran.That makes Sonos a bunch of crooks in my book. You can't be telling your sales teams in the UAE to flog off your useless systems to unsuspecting customers bound for Iran and then tell the same customers that the products are not supported there. I expect Sonos to either provide me with a full refund or to come up with a solution to fix this issue. This is NOT acceptable. 

715
A
1 month ago
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LodzContributor I
asked in Speakers
cannot find my playbar in my system

I cannot find my sonos playbar after changing to a new wifi router and new password. What am i going to do? Do i need to re-set up again?

351
UKMedia
1 month ago
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shamesContributor I
asked in Speakers
Adding a wired speaker to a wireless room

So I have an entirely wireless room setup, consisting of five Sonos speakers. I have a Sonos 5 hardwired to my router and four speakers all connected wirelessly to the same room. I want/need to change one of these speakers to a wired connection, as I’m moving it outside to a new location too far out of reach of my wifi, hence the need for one speaker to be a wired connection. So I’ve moved on of the speakers outside and hardwired it to my router via a (very) long ethernet cable. When I try and run my Sonos system and the ‘room’ it initially pics up this speaker and appears to treat it normally within the five speakers in the room for a few minutes. After that, all other speakers in the room other than this one become unavailable and music only plays through the one newly wired speaker. If I remove the new wired speaker, the other four speakers come back online and available again in the room in the Sonos app. It’s either one or the other, whereas I need all five speakers to play.Any he

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1 month ago
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FrankPSContributor I
asked in Speakers
Play:5 Stereo Pair after app-ocalypse

Hi,I haven’t used the stereo pair of two Play:5s in my office for a few months.. and when I tried to use it the other day, one of them was “dead” and did not show up in the system.. after a lot of resetting I have it back in the system, but it is in a separate “room”.I have the Play:5 and the Sub-Mini in “Office” and they work fine, and then I have a separate “Office” with the Play:5 in it.. so I can’t stereo pair them.There seems to be no way of moving the second speaker into the same room, or remove it from its current room, etc.. merge rooms, or anything else.I have current iOS and Android phones.. the Android version of the app seems to be working a little bit better.Any advice?Thanks in advance.

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1 month ago
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NLaingContributor I
asked in Speakers
How do you fire the CEO that let this App issue happen?

Haven’t used the Sonos app since may. Just tried to redo everything on my app and still doesn’t work well. Thanks for the garbage.  I will be returning to Costco  

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T
1 month ago
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LocampoContributor I
posted in Speakers
connection sonos / vidéoprojecteur Xgimi

bonjourest-ce que quelqu’un sait s’il est possible de brancher un sonos port sur mon vidéoprojecteur via hdmiafin d’obtenir le son de mes enceintes ( play 5 gen2 + sonos one ) quand je regarde un film?( pas de barre de son ) Moderator Edit: Google Translate- Good morningdoes anyone know if it is possible to connect a sonos port to my video projector via hdmiin order to get the sound from my speakers (play 5 gen2 + sonos one) when I watch a movie?(no soundbar)

1372
L
1 month ago
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