I just bought a new sonos speaker the Era 100, i already had the Sonos One gen2, when i try to set an alarm from the app it immediately cancels out, not even a nanosecond and it’s gone idk what’s wrong.
i bought the a new Era 100 and same issue with the sono one gen 2 i don’t even know what’s wrong to say im speechless.
i have tried everything resetting the speakers the app everything.
If you’ve already rebooted everything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Thank you so much Bruce very kind 🙏🏻
Just a new user, but I noticed if the Date and Time is set to 12 hours you see the AM and PM when you save a alarm. This is when it fails to save and displays briefly the alarm. Set your clock to 24 hours on your mobile/device.
On Iphone go to Settings > General > Date & Time and set to 24 hour time.
That worked for me.
OMG liam.hamblin, you are a god send. I’ve been dealing with this issue for 3 years. I’ve had to install a copy of the App on my old MacBook as a workaround, and this year the app is no longer supported. I had to try again and I found your message. I want to reach out over the internet and kiss you. xxx
David
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