Spaces & Setups

I wonder if anyone can help with a little matrix problem I have.  My Living Room device sends out to the Dining Room and Kitchen… both are the same distance away… the kitchen and dining room are also very close to each otherMy question is why is the living room sending out to the Dining Room and Kitchen, but neither the kitchen or dining room mesh with each other? They send back to the living room…. but not with each other and they are physically very close. Should it not create a complete mesh will all sending and receiving to each other? The dining room to the kitchen says it has an inbound and outbound value, but says blocked…  Thanks for any insight.  

Hey, does Sonos pro-ject t1 work wirelessly without any other equipment with Sonos one speakers dual set? 

Really annoyed the queue function is broken. For example... Add a song or two to the playlist. Say you have sonf ABC and song DCE in the playlist. You then search and add song ZZZ to the playlist and click add to queue or add next. It will add it and you will see it between ABC and DCE but it will play DCE not ZZZ. Will skip over ZZZ Everytime. We have tested this twenty times and it f's up Everytime. Please fix. Used to work exactly as expected.

I have 5 products offering the upgrade discount. I definitely want to upgrade the play 5 but does anyone know if I select only the play 5 just now, will the upgrade option still be available for the others afterwards?Trying to figure out if the upgrade option is a one time thing, and therefore worth choosing to upgrade them all just now (to secure the discount but actually replace them further down the line). Or, if I chose just play 5 for now, then would the remaining 4 products still show the upgrade offer afterwards?

Is it possible or via Bluetooth, the speakers cannot be paired?

I am trialing a new ARC by replacing my playbar that was paired with a Sub, with the ARC. That part went ok, now have the ARC and the sub paired, all though Im not convinced the ARC is that great yet (dont have TV with Dolby Atmos )I also have a room with two One SL’s paired. I want to move the playbar to that room and pair it to the One SL’s. The playbar when turned on, comes up as another Room “Family 2”, the ARC and sub are “Family”.I dont seem to be able to unpair or move the playbar anywhere?How do I pair it with the two one SL’s ??Oh the SL’s are on wireless, and the playbar is on wired eth. thanks

Hey all!  Got a new TV and wanted Airplay & volume control to work so I bought a Beam to replace the Playbar from my old TV setup.  New TV working great with a Beam + Sub + 2 old Play 1’s for surround.  ✅ All good.Question: If I “group” the old Playbar to the room (as configured above), will the Playbar improve or detract from the 5.1 surround sound?Yeah, I know I could/should just try it but I’m away from home and wanted to ask the sound geeks first.  Thoughts?

Hi,  Does anyone know if I can exchange/trade-in my Sonos One for Sonos Five? If yes, how much lesser would the Sonos Five cost me?The Sonos One (Gen 2) I have is only 3 months old and I am looking to upgrade. 

When connected to Sonos One using Airplay (via system sound setting), there is no sound at all. this works: Intel Macbook pro does not work: m1 Mac mini

How do I turn down the volume of these sounds? They are incredibly loud! Thanks! 

We use the Sonos arc only for tv fidelity. I use the app to adjust volume-but tv volume varies greatly depending on what we watch. Really a hassle to keep phone nearby and set volume for each show. This is not a problem w our previous surround system or when we use the tv speakers alone. We bought the Arc only to improve tv sound fidelity (system is in cavernous great room w open walls) which it does-except requires constant adjustment.Disappointed that the arc can’t maintain consistent volume across tv shows.can you help?

Hello!Every time I go to play music from spotify, I choose to output the sound on "Kitchen + 2" to get it to play on my Sonos speakers. After music is started on the rest of the speakers, I open the sonos app and add the Move to the group of speakers where I'm playing music.Is there any way to get the Move to stay among the other speakers so I can play music on them all right away? (I would also love to have spotify default output to sonos, but I guess that’s a spotify issue and not a sonos issue?)

Are you really not supporting multichannel PCM on the newly announced Arc? Why? It’s not a licensing issue this time. It seems like there is always something missing with your home theater products.

Hi guys,This is my first topic here, I hope I can get some help and maybe also help others. I already own a sonos Beam which I really enjoy, I’m in process to build a house and I’m planning to get the sonos Amp and in ceiling speakers to pair with my Beam as surrounds. My question is, can I place the Sonos Amp inside of a Rack cabinet in another room and connect both Amp and Beam to my local network by Ethernet cable? Would this work, or do I have to place the Amp near the Beam? Thank you all in advance.

My laptop was running WIndows 10 20H2 and the Sonos app was running fine. A week ago my laptop upgraded to Windows 10 21H1 and since then the Sonos app doesn’t work anymore. When starting it gives a few popups about updating itself but that fails. I deinstalled the app and tried from scratch but it doesn’t want to install anymore.This is the error I get when I try to install: 

Hello, all. I’m brand new to Sonos and have been doing research on upgrading/updating my current 5.1 home theater setup (LG OLED55B7P TV, Yamaha receiver, center, front surrounds mounted to wall, in-ceiling rear surrounds, JBL subwoofer). My goal was to see if I can eliminate the Yamaha receiver (I no longer have any other components connected to it), and also eliminate the center and two front surround speakers … but continue to use the rear surround in-ceiling speakers and my existing subwoofer.I thought that Sonos Arc (for center + fronts) and Sonos Amp (for rears and sub) would get me there … but it sounds like I will NOT be able to use my existing JBL subwoofer in this configuration, is that correct?  Because (if my understanding is correct) the Amp will disable the subwoofer connection when the speakers that are connected to the Amp are used as surrounds?If that is the case … then, damn!!  So close.  I won’t be pulling the trigger on Sonos.  Are there any other options that would

Hello AllI have two connect amp with sonos ceiling speakers. Both working on S1 app, I can group them and all. Now thinking of adding speakers to the hallway and living room. i was thinking of getting Play 5 - Gen 2. I was wondering if i can group them all together to play the same music in all of them. or I better be looking at Play 5 Gen 1 speakers?

I need a longer power cable for my Arc. I’d say 5 meters should do it. Can I use a generic non-polarized IEC C8 cable?

I’m downsizing from a house into an apartment and trying to adopt a neighborly spirit while compromising my movie-watching experience as little as possible - “but wait, the topic says ‘dual subs’?”I want to use a Sonos amp to drive a pair of bass transducers to get the shake of heavy bass while having my gen 3 sub turned down low-ish to be a good neighbor. Is it possible to have a mixed pair of dual subs in the Sonos app without killing surround sound? I’ve seen workarounds that involve creating a second room to group but my understanding is that that would negatively impact surround sound/Atmos.

I’ve been banging around sonos site for awhile trying to figure this out.I understand Sonos AMP is 2 channel.I understand that if you want 2 Front, 2 Rear, you get 2 AMPs.What I don’t understand is:How do 2 AMPs act as one zone together? what about the center channel? (if you don't want a sonos soundbar) does it actually do true 5.1? or does it treat each set of speakers as stereo How do you handle the multi-sources? I have Apple TV and Nintendo Switch for example. Does Sonos AMP have Airplay2 directly? So it appears as a speaker to broadcast to in IOS devices? If so, what happens when you have more than 1AMP meant to power one zone?Any help would be appreciated! I like the idea of migrating to Sonos over time, just can’t figure out this first step of gear I need.

After power outage no sound out of wired home speakers even though app shows it is playing.  Sound works through wireless sonos speakers and alexa speakers.

Hello and thanks in advance.   I’m reconfiguring my room but i have some questions.  I have an existing in ceiling rear speakers.  My plan is to have a new tv and Sonos Arc and sub.  I have wired rears going to a different location than the Arc and Sub but everything will be connected to the same WiFi. So my questions are: can the AMP be set up to act as rear surrounds?   will the AMP connect over WiFi to the ARC (which is connect directly to the tv and wirelessly to the same WiFi network) - or do they need to be hardwired together somehow? the Sub wirelessly connects correct? any suggestion / help would be appreciated   

Hi there - does anybody know how the 12V trigger logic works on the Port i.e. once it outputs audio trigger on - when no audio trigger off - any delays etc.Kind regards, Emil

Opened my Sonos app in my garden room started playing music and was confronted with a boomy mess. Sounded like Trueplay had been turned off.Turns out Trueplay is not only off but shows as if it had never been set up.  So I tuned the room again.  That worked but it will not show the option to turn Trueplay on or off. Rebooted all the speakers, tried again but although the tuning completes it does not show in the room.diagnostic 1231198605Excuse the title typo, courtesy of Apple autocorrect 

I have been trying to get an official response from SONOS on their continued use of SMB1 which will be removed from various vendors products.  I have been using SONOS since it was introduced with various SYNOLOGY NAS and Windows based computers to store my ripped music. When SYNOLOGY releases DSM V7 they have indicated that SMB1 will be removed and Microsoft Windows has deprecated the protocol.  I will NOT purchase another SONOS product until they provide an official answer on their plans to continue to support streaming music from a NAS that does NOT require the SMB1 protocol.