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I just picked up the Sonos Ray on clearance on Best Buy and am aiming to use with the latest Apple TV (4K 128GB 3rd gen) and Samsung TV (65" Q70C QLED 4K UHD Smart Tizen). Sadly, I cannot set the Sonos Ray as the default Audio Output on Apple TV. Each time I power Apple TV on or even evening opening a new app (YouTube TV, Hulu, Netflix, etc), I need to manually select the Sonos Ray as the audio output. once it is manually selected, I am able to change volume and mute without issue using the Apple TV remote, so I do not believe this is a remote issue. Additionally, the Sonos Ray does show up in my Home app and I’m able to play music/audio from my iPhone without issue.Any advice/suggestion on how to avoid the need to manually set Sonos Ray as the audio output EVERY time on Apple TV?

Hi,Does anyone know a way to keep speakers grouped other than when one product is playing from a TV (HDMI eARC). It would be great to keep a few products in a room grouped for listening to music other than when they are set to automatically ungroup when the AMP is playing from the TV.Thanks,David

I want to buy a sub for my arc ( not ultra ) soundbar. I have 2 first generation ikea symphonisk lampspeaker connected to the arc. Can I use every sub ( mini-gen 3-gen 4) with the arc. (And with the symphonisk also still working)

I have a pair of Sonos Five and a Sonos Amp conected to a Tv via HDMI Arc. The problem is when I play the TV sound via Amp the sound get skipped using the Sonos Five. It is very annoying and o could not fix yet. What can I do? They are at the same Wi-Fi net, I changed the HDMI cable but nothing happened! Thanks for the help 

Ace is grayed out in app. Any suggestions?

Hi All, I know that ‘using Sonos for vinyl’ has been covered and I have read the posts, but I am still unsure about a few questions. Sorry.  My current active speakers (TUK Kanto) have died after less than 5 years ☹️) and I have no vinyl music.  I have three early Sonos One speakers that I use for my computer and in the living room so I wondered HOW I can ‘go Sonos’ for my record player?I understand that I will need a ‘phono preamp’ for the deck.  That’s easy to buy at JBHIFi or wherever. But then, will that alone allow me to play the record player through my existing first gen Sonos 1 speakers?  If ‘yes’, will the record player somehow stream to these speakers wirelessly with the pre-amp added?If not, do I need the phono preamp and something else?  I would consider two new Sonos speakers (maybe 5s or similar) IF they allowed me to play my vinyl through them.  Doing this wirelessly would be a big plus but if I had to I don’t mind using connector cables from deck/phone preamp to Sonos S

I have S2 Controller Version 16.1 build 78151030 on my iPad. When I use the app on my iPad, there appears a message that the iOS version on my iPad is “no longer supported”. However, it works perfectly. That’s good. On my Mac, I have S2 Controller Version: 16.6 build 83161210. When I attempt to use the app on my Mac, I does not work, but demands that I check for updates. I do not want to update on my Mac because of a long history of Sonos updates causing my system to fail and requiring laborious troubleshooting and repair.How can I get my Sonos S2 controller on my Mac to work again without risking the failure of my existing Sonos system?Thanks for helping if you can. 

I have a legacy Sonos S1 system with 5 Connect:90s, 2 Play:1s, a Play3, and a Sonos S1 Playbar.  (I bought the last at a clearance site.)  My original Sonos Bridge has gone out - power supply I’m sure.  Neither ethernet port lights up, and it’s not my Orbi router or the cable (both check out by connecting a computer).  The Playbar is in the same room as the bridge.  Can I get the entire S1 system working by connecting the Playbar directly?  I will experiment tomorrow when the person who sleeps in the room is awake.  I also have a Boost but I think I need it for coverage (it’s a 3-story house on a hill).  If I can’t use the Playbar, can I use one of the Play1s?

Does any one have a fix for not being able to sign in as system owner and customer support telling you that you don’t have the correct credentials to sign in?? I am baffled as to why this is happening and I have 2 different locations so the factory reset solution would be a nightmare resetting multiple devices and hoping it would all sync up again.  It’s also crazy that customer support acts like they have never heard of this problem and clearly there a many people with this problem.

When I connect my headphones via stereo jack to my 5 it doesn‘t switch and still plays.It already worked half a year ago ….

Since a recent update to Sonos Build: 84163110 (MacOS Sequoia, Macbook Pro M4 MAX), I am seeing a lot of performance issues, interruptions and all-out failure.   I generally am using the Spotify App, with my speaker group selected, which is configured from Sonos.In between these failures and jittery behavior (which includes app playing but NO sound), I am seeing callouts to api.branch.io -- some of them fail, this causes Sonos to freak out, lose my speaker configuration/group.  Not good.This application needs to be able to operate without all these external dependencies being “live” all the time.  I can observe this behavior live, when I manually cut off access to api.branch.io with filters and Sonos again freaks out.Is anyone else experiencing this?  I’m not sure this is the best software implementation with these dependencies.

Hi! I have two era 100 (a stereo pair) connected to a sub mini. It works great if I use AirPlay, but if I connect using Bluetooth, the sound only plays on the stereo pair. How Can I connect to all three of them with Bluetooth? Update: I have tried to unplug all of them, plug them back in, and also removing the sub an adding it to the stereo pair. Still the same issue Moderator edit: combined posts

Hi all wnen I use the Sonos app to play Apple Music the last played songs and albums etc are not showing up and syncing on the actual Apple Music app therefore not going to my replay for the month. I have listening history on for the music app. Is there anything else I need to do within the Sonos app side?

I sent my Playbar away to Poland 2 week ago and received notification that it was delivered on the 15th April from UPS, however, I have had 0 communication from Sonos to say that they have received the unit. I have also chased via email and have heard nothing back. From the start of the RMA process until now has been over 3 weeks. Initially I had to chase a few times to get the label to ship the Playbar too.  Why is this process so dragged out?  

Hello everybody,when I launch the app, select my speakers (2 Play5 Gen1 Stereo) and choose my TuneIn radio station and put volume to e.g. 5 as soon the music starts the volume goes up automatically to 25! Independent of last volume when turning off (at any other speaker of my system). When adding additional speakers it seams to refer to latest volume on that speaker.I read that there is no default volume in any settings. So how can I fix this anointing way to loud start up volume?Thanks from Munich 🤗

The sound keeps dropping out on my beam gen 2, it happens randomly 

Currently have play bar with sub and amp to in ceiling surrounds. TV is 10 year Samsung. Planning on upgrading to Sonos arc ultra and a newer tv. Question is what tv is more compatible sony kxr7590 or lg g4? Want best 77” in a fairly well lite room with sliding glass doors about 10 feet away on perpendicular wall. I know a lot of info but this is important to for viewing Sunday afternoon football. Of course we watch crime dramas and movies at night. And when she’s not home I love to crank up the volume for a good disaster flick!

I have a sonos connect that I have used for several years through a reciever.  I have it connected to one of the audio inputs.  Strangely it stopped playing.  I tried a reset several times by unplugging and that did nothing.  I tried a harder reset of the device and than re-added it to my system.  Great. It worked.  But only for about an hour.  Then no sound again. It sits right next to my wifi router. So it gets plenty of signal.  Because it played after the reset, I know it's not the cables.  Any suggestions? 

I recently updated my system to go from a wired / SonosNet system to an all Wireless WiFi system. When I went to add alarms , it would not let me save them. I can put in the information for the alarm but when I hit the save button nothing happens and the alarm does not save.  It seems like this was a problem for people about a year ago but was then resolved and alarms have worked for me up until just now so I can't work out what would have changed. I am using the app for Android on a Samsung Galaxy s24 Ultra 

Hallo ihr lieben, ich kann mich in meiner Sonos App nicht anmelden mein Xiaomi fliegt direkt wieder raus. Hab alles versucht! Ich habe einen eigenen Handyladen, also am Gerät liegt es nicht, ich habe auch ein Samsung Gerät getestet, geht auch nicht.  Hat Sonos derzeit Probleme? Danke euch. Liebe Grüße Caroline

Currently have a playbase and 2 *1 speakersconfigured as surround sound, how can I add in a turntable ?If I got an Era 100 and turntable, would this play via the playbase ? Thanks 

Hi thereI checked my sonos devices in my current s1 environment and they should all be compliant with latest sonos app as per sonos own compability page.i get an error stating that there are uncompable device on my system therefore the system upgrade cannot be done.Anyone knows how to deal with this? My devices are: Amp, Beam (gen 1) and a play:1.An old device - Connect 1 is listed on my sonos login but has been removed from the system a while ago. any help will be greatly appreciated. addition: after starting the s1 app and ran system compability - it said that I have an old connect 1 - and asked if I would ever need this on my system - I answered NO and then I was send to download the new app version. Doing this it still complains of incompatible device though…I`m guessing that somehow the connect 1 stills blocks behind the scenes… anyone know a trick to get past this obstacle? Have tried the power off on the devices….

Ok, so right now I have two era 100’s and a sub mini and love the way they sound for music.  Using them for movies is good too, but I’m considering adding a Beam (gen. 2) to add that extra goodness for watching movies.So the question is, once I have all 4 units (the sub mini, the beam, and the 2 era 100’s) configured together, is there a SIMPLE way to disable the beam when I just want to play music through Airplay (or the Sonos app)Alternatively, if temporarily disabling the Beam is not possible, is there a way, when I want to listen to music, to have both the beam and the era 100’s playing full stereo - meaning the era 100’s aren’t acting as ‘surrounds’ for playing music?Thanks for any info!

can i adjust ARC sound volume separately from tv sound volume?    i have a 2023 LG Oled.  From time to time I want to listen to just the ARC, with no actual tv volume. I have the ARC connected via  HDMI cable from the bar to an ARC (Audio Return Channel)-equipped HDMI socket on the LG TV, 

When I search for a song or artist and the list of suggestions appears, if I tap on the song I want nothing is happening. Instead I have to tape the dots at the end of the title and press the play now or play next buttons.This is happening on both iPhone and iPad only recently started doing this after 10+ years of owning this system.i still find the app they kindly dumped on the community last May is still not as robust as its predecessor, despite the numerous updates in the past 12 months.