Answered

Considering the Sonos Ace. I fly with my wife and we watch show on my phone or iPad together using Apple share audio via 2 sets of Apple AirPod pros. Would I be able to have on the Ace and then share audio to her AirPod pros so we could both watch the same show? Me using the Ace and her with AirPods. This is strictly for travel. Sorry if it has already been asked. 

Hi,After the catastrophic crash of the S2 app, I waited a long (long) moment before recalibrating my system (arc+sub+era300) with a friend's IphoneBut I am realising that the trueplay On/Off toggle does not exist anymore on my android App (80.14.06).This is a strong regression for me (and a new disapointment).Does anyone knows if Sonos planned to get it back in Android App ?Regards

I just got a new Insignia Fire TV and I cannot get the remote to connect to my Sonos Ray sound bar. I’ve connected the Ray to Fire TV remote before, so I don’t know why this won’t work. I haven’t gotten anywhere with support through Sonos or Insignia. 

How do I play music from my android library through to my sonus speaker

Dipped my toes into the Sonos pool yesterday with a pair of Era 100 speakers.They are used in a study and primarily to play our YouTube Music subscription(s) (we have a family plan).Adding YT music subscription as a source was pretty straight forward, adding a child account wasn't quite so obvious but got there in the end.Something I've noticed is that on both my daughters iPhone and my Samsung, in the Sonos app there is a drop-down option in YT music to choose which YT music account to use (hers or mine) however in the iPad app there is no such option (that I can find). Anyone have a similar setup and know if it's hiding somewhere on the iPad?

As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra.  In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question.  The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV.  I found out after the purchase, this was not the case.  What a big disappointment.I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar.  It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?

Hi, My macbook air is not finding my system but my phone app does but 3 products are not connected on there also.. I have reset everything and initially all lost products connected but dropped out after a couple of minutes.so, I can control remaining 3 products with iphone x (3 products not connected) but macbook cant find anything now. been running fine for last year or so.have done resets and renewed apps.any help would be good

When will the arc wall mount be back in stock on the website? I have a free Arc wall mount code that i want to use. Please help i don't want my code to expire.

Hi All, I currently bought a Sonos Move 2, but having issues in use.. The speaker is charged (sitting most of the time on the charging ring).However, once it went in sleepmode, it does not react anymore to power on.. I tried clicking on the on/off button, I tried putting it of and on the charging ring but to no end..After trying 10ish minutes, most of the time the speaker suddenly turns on again… When it is turned off, the speaker is also not visible in my app..Is this normal behavior? 

I recently added two Era 100 speakers to an auxiliary room...and placed an eero wi-fi in same room. Within 30-minutes of networking the speakers, a three-second stutter started. It's on both speakers, but not at same time resulting in the stutter occurring as many as 15 times an hour.Actions I've already taken include trying speakers separately.  No help. I spoke to Sonos  tech for help. We did a firmware update.  No help. What else can I do? Is this an inherent issue with Era 100's and I should just return them?    

I try to reauthorize and it just keeps asking me over and over again to repeat it even though it says it was completed successfully.

I purchased my Sonos over a year ago, and the first 8-ish months, it worked as expected. Never touched it after setting it up in my gym, and now, it constantly boots my phone off, and fails to reconnect back for over 20 minutes. I am using an iphone 16 pro and a pixel 3, and it seems like the Sonos is just crappy. I've original used my Sonos when my wife and I both had a pixel 2 and the iphone 11. We both upgraded phones, not for the purpose of narrowing down the Sonos speaker, but still, Sonos fails to remain connected when playing music. Is this a know issue with Sonos? I love the quality, but fighting it 6 days a week, restarting both my wifes phone and mine just to make it through a single workout without it disconnecting is getting incredibly tiresome. 

Album art from my personal library displays fine in the mobile app, but not at all in the web app. Is this a known bug or is there a solution?

I am upgrading my home theater with an Arc Ultra and would like to use my existing, wired surround speakers and Velodyne sub-woofer. Is that possible; if so, how?

When I try shuffle a playlist with more than around 100 tracks in the Sonos app it malfunctions. The app adds thousands and thousands of tracks, up to 35,000 which are presumably just duplicates of what's in the playlist. And it just shuffles a few tracks from the playlist repeating them over and over. It's impossible to clear the playlist while it's doing this as well. What's going on? Is there a fix?The playlist in the photo actually has around 1800 tracks but by the time I took the screenshot Sonos was already up to 11400 in the queue and was still adding more.  

 Jeg kan ikke få Sonos Ray til at registrere. Jeg kan se den i mit system, men når jeg skal færdiggøre det, ved at trykke “ret det”, så melder den fejl 1.106 eller 1.000. (Sorry, der står Beam i overskriften, men det drejer sig om en Ray)Jeg bruger både 1. og 2. G App i huset. Ray er i første omgang registreret i 1.G appen og kan ikke fjernes. Er det mon årsagen til problemet? Og hvordan får jeg den fjernet fra den gamle app? 

I have an older system. I have 4 stand alone Play 1; 2 stand alone Play 3; Playbar and Sub and have 2 Play 1s as the rears surround for the Playbar. All must be Gen 1 as all pieces are about 15 yrs old.  i have been using the system with S2 controller and its a disaster. Sometimes will work and then all of a sudden will stop playing and disconnect OR will start and stop playing. Very inconsistent and the app is very slow to connect to my phone. It’s just not reliable.  Is this happening because of the S2 app? Are my speakers too old or do I have too many speaker connected to the S2 app? Should I downgrade back to S1 app? I never used to have problems with original app but since I’ve connected these speakers to S2 I think that may be the issue.  please assist. Thank you in advance. 

I just purchased an Arc Ultra, 1 Amp, and a Sub 4.  I also have a pair of in-ceiling 3rd party rear channel surrounds. Can I use the same Amp for the Sub 4 and the 3rd party rear channel surrounds?

Hi, Because of the YouTube Music podcast playback error, I was looking for an alternative way to listen to my podcasts. This turned out to be TuneIn, where I almost have them all.Unfortunately, after the initial joy, I'm experiencing the same thing: not all podcasts can be handled by the app, and it displays the same error as YouTube Music. I guess the uninstall/reinstall the service is not the best way to manage this issue.Any ideas?Thanks.Ferenc

Summary: I have an AMP paired with an Arc Ultra to power surround speakers, and I have cannot get them to be louder than whisper quiet without also affecting the side-firing speakers on the Arc Ultra itself. I purchased two Sonance IS8s to use as surround speakers in my living room.  I purchased an AMP to power them.  I recently purchased an Arc Ultra.  I set that up using WIFI, and then I paired the AMP to it (also over WIFI).  When I am watching Dolby content (5.1+ confirmed in the app), the surround speakers are whisper quiet.  I tried adjusting the “TV Volume” slider, but that increases the surround channels on the soundbar as well as the surround speakers.  I am not sure why the soundbar continues to duplicate the sound coming from the surround speakers, but it does.  So, though this slider does make the surround speakers louder, it makes the surround coming from the soundbar itself ridiculously loud.  I also attempted to solve it with Trueplay.  I did both the simple version and

I used to listen to The Florida Roundup, produced by WLRN, on Sonos through iHeart radio.  Then it was unavailable.  I have tried to find it on all my sonos services, but it wont play on Sonos.  I can play it directly on apple podcasts or iHeart podcasts.  Tried to add TuneIn to Sonos to play it, but that didnt work either.  Come on  Sonos, make it easier for us to use!  How do I get my podcast??

HiHad the Ray for about three weeks now and very often it ‘glitches’, almost split second cutouts when playing TV sound through it.  Paired with a Fire TV and Sky Stream. Playing just through the Ray, TV speakers turned off.  Anyone else had this? Really annoying.  Thanks

Hi there, I have just purchased an Era 300 and love it but a little disappointed that i can’t seem to connect it via bluetooth to my firestick. The firestick finds the Era no problem and connects to it but when i try and watch anything there is no sound. I did check the forums first and have tried the different audio output options on the firestick but no joy ☹️Any help greatly appreciated. 

I’ve recently installed my old Play5 (1st gen) in my summer house. The speaker was factory reset and then set up on my completely new home network (via WiFi). After using the speaker for a couple of hours, and again the following day (8-10h of music in total) I was surprised to see that it had used 45 GB bandwith! Checking my router it is clear that the Play5 uses around 195 mb every five minutes (external connection) - even when its not playing!  The network is through a brand new ASUS 4G-router with a SIM-card, providing a fine connection. The subscription only allows me to use 50 GB of bandwith per month. Only a Chromecast and the Play5 (along with my phone) is connected to the wifi. Sonos Support had never heard of this issue (odd?) and recommended that I turned off the speaker when not using it.Turning the speaker of every now and then sort of ruins the complete idea of having a remote controlled system? Several others have experienced this, but there is no answer how to avoid it?

We use the sonos 1 app with our sonos system which is 11 years old.   A couple of days ago it has stopped connecting to the app.  How can I fix this?  Thanks