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hapko66Contributor I
asked in Home theater
Same problem as Chris

New ARC owner here. Installed today (by the retailers installation service). It’s connected to the TV and that seems to be working. I have the Sonos app on my iPhone13 and have run through the setup (many times) and it fails to register. The app recognises the ARC, is connected (in “About My System”) and it is added to my “Family Room” but shows as “Not Registered”. I’ve reset the router, have both the ARC and the iPhone on the 2.4GHz side of the wifi. The ARC shows up as a connected device in the router admin. I’ve tried it with an ethernet cable. I’ve reset the app several times, done the factory reset on the ARC several times. Nothing I do seems to be able to get me past the register stage. My account on the Sonos website shows no registered products in my System.  It feels like there’s nothing working at the other end for the app to communicate with.  Any ideas?  Thanks.    Roman 

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HTGContributor I
asked in Sonos Voice Control
Sonos Voice Control won’t turn off TV - Samsung S90C

I just bought a Sonos Arc Ultra. Sonos Voice will turn on my Samsung S90C and will adjust the volume fine, but it won’t turn off my tv. I hear the chime that it recognizes the command, but it isn’t being communicated to the TV for some reason.  Alexa has worse issues: it just says “I don’t see a device labeled TV.” I followed the general troubleshooting instructions:Plug/unplug check eArc check CEC  uninstall Sonos voice and reinstallProblem is, after the uninstall and unplug, this actually made it worse: at first I could not get Sonos Voice to reinstall, then when it randomly did finally install, neither Sonos nor Alexa would work at all (mic was on, VC light was lit). I updated the network, and that made it so I can at least have VC for turning on, volume, and music.  If anyone has any idea of how to fix this WITHOUT going through the generic troubleshooting steps again, I would love to hear it.   Otherwise, not a major issue, treat this post as a PSA/bug report. 

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NevenChromatic Producer I
asked in Speakers
Atmos music

Hi all!I must say the apple music on my Arc Ultra really blew me away. One thing is not clear to me.When listening to simple stereo music the rears mimic the arc i.e. i get stereo on front and stereo on back.if i move the surround music tab to plus or minus i shift the volume from front to back. If i move te surrounds music slider to plus or minus when listening to atmos mix, what difference will it make? Thank youNeven

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Dunny 53
asked in Headphones
Compatible wireless headphones.

I’m looking to get a set of Bluetooth headphones. I can’t justify buying the new Sonos ones so my question is are all Bluetooth’ phones compatible with my Sonos system which consists of , Beam,Port,Mini Woofer and two One SL surround speakers?Thanks in advance. 

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buzzingfrogContributor I
asked in Components and Architectural
Sonos Premiere - Multi-zone Sonos Amplifier

There were rumors on the release of Sonos Premiere, the multi-zone Sonos amplifier to be released in H2 2024. Does any one have information on this?  Sonos Port is also ageing and an update with possible Atmos, Hi-fi support would be appealing.

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buzz
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KHeinoldTrending Lyricist II
asked in Components and Architectural
Amps no longer “see” Sonos Architectural speakers

Hello, I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?

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cuthrobContributor I
asked in Home theater
Beam status light

Hi, I have the Beam gen 2 status light turned off in app.Over last week when I change volume with remote the light now flashes white.I’m sure I’d have noticed this before now.Does anyone else have same issue.

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Stanley_4
MichelZ82
MichelZ82Contributor I
asked in Speakers
One SL kicks out Move

Since a few days I have a problem that I can’t use both Speakers (Move 1 / One SL) at the same time.I’ve reset both speakers and started the system from scratch, to no avail.I add the Move, then I add the One SL, as soon as the One SL is added, the Move disappears.It does not create 2 systems (Switch Systems only shows 1 System).As soon as I unplug the One SL, the Move is back in the App.Both speakers show as Online in the Sonos Account.I guess a recent update created this mess for me?What can I do?Thx

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Stanley_4
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jayhamlinContributor I
asked in Controllers and Music services
Sonos Windows App startup time is super slow with error dialog

The Sonos Windows is taking 30 seconds to startup everytime I launch it. It goes through a few screens such as System not available and then finally completes successfully. Any sugestions for what is causing the issue? Sonos App 16.5, Windows 11 Pro 22H2

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Stanley_4
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JavierPerezContributor I
asked in Advanced setups
Cambio de cancion cada 30 segundos

The problem is that sometimes when you put on a playlist, the songs play for a period of time,  30 seconds, other times 20 seconds and it jumps to the next song without finishing the onePlease help me for this problem.

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Airgetlam
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eve78chContributor I
asked in Portable speakers
check if i have an original sonos move

Hi, I want to check with the serial no. if the sonos move I bought secon hand is a real sonos product. Serial no, is S/N A100 22077WC **************Can you pls help me?Moderator edit: recorded and removed serial number 

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Airgetlam
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daviejohnContributor I
asked in Controllers and Music services
Using the New Sonos Android App to locate the Music Library

My music library is stored on a NAS. The  Windows 10 version of  the app runs correctly and picks up the the Music Library successfully. However, I would like to be able to do the same with the SONOS app  running on Android but I am unable to achieve this outcome.I have tried several paths to no avail. Is it a question of waiting until another update is delivered.

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jgatie
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Ramon CContributor II
asked in Using Sonos With A Turntable
Bluetooth connection in different speakers

I have a bluetooth turntable and wanted to connect it to my System( (move, Era 300 and Beam) but I can only connect it to una speaker, is it possible to connect the turnrable to every speaker ?

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DerrienContributor I
asked in Speakers
submini sonos

Comment régler son Mini sub ?Moderator edit:Google Translate-How to adjust your Mini sub?

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Sotiris C.
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AlconicContributor I
asked in Headphones
Microphone volume reduced with Ace Version 3.1.4

I’ve had the Ace headphones since the day it came out and have not really experienced any problems.Ever since version 3.1.4 i’ve been having issues with the Microphone Volume. While using video conferencing software my microphone volume significantly drops and people on the other end are not able to hear me. It’s also erratic, sometimes I can be on a call for 30 seconds and it immediately drops out, other times I can be on multiple calls and it only drops out after 5 minutes. I’ve factory reset the headphones, which makes it work for a few calls - but then it immediately starts reducing the volume again. Its almost as though the background noise filter is picking up my voice and trying to cancel it out.It’s gotten so bad that I cannot use the mic on the headphones anymore and I have to use my laptop or webcamera microphone. Is this a known issue, and do we know when this will be rectified?I’m using a Mac

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MNarracciContributor I
asked in Controllers and Music services
Provide WIFE access to Play 3 speakers

I am new to Sonos.  I have a couple of older Play 3.  I stream music from my iphone.  I would like to be able to allow my wife to access the speakers from her iphone when I am away.  How do I do this?

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Mr. T
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schenwowContributor I
asked in Controllers and Music services
sonos wont connect and cant be found on airplay and system

hi everyone! no idea what happend!! this is super frustrating!  suddenly all the devices disppeared from my apple tv airplay list. i tried to follow instructions to unplug the devices and reset. then set up on the app again (also deleted the app and resinstalled). after it connects to the network it wont show up in the system still. it did say to unplug then plug the device again. did that. ive followed these steps several times. any idea what is going on? this is so frustrating!! their app is SO FAULTY

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Jamie A
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gronskogContributor I
asked in Home theater
LG C4 OLED + Kodi + Sonos Beam

Hi, I have the following setup:LG C4 OLED (connected via HDMI ARC to Beam)Installed Kodi on LG C4Sonos BeamThe problem is that when i try to play a kodi movie in dolby 5.1, I get PCM 2.0 or stereo 2.0 when in Sonos app.When I play movie in Prime and Netflix (app in TV) I get 5.1 sound when I check in Sonos app.I’m pretty sure (I might be wrong..) that this worked before, couple a weeks back but I had problem with sound sync with 4K movies and started re-config, I solved the sync but lost 5.1. I can’t find my way back to 5.1 and after 1h of trying I gave up. Has anyone had any luck getting 5.1 with the same setup as I have and still have the sound synk?Thank you! 

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Jamie A
sweatyjock
sweatyjockContributor II
asked in Controllers and Music services
Amazon account sign in

Why won't my Sonos Era 300 allow me to sign in to my Amazon account. Tried several times and it won't sign in to my Amazon account 

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Jamie A
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basinwehoContributor I
asked in Controllers and Music services
no pause betweem songs in a queue/playlist

Geez, this app is getting worse and worse.  I have version 80.14.09.   When I stream a playlist or queue from Spotify (or any provider) the individual songs are no longer separated by a pause.  In other orders, as a song is ending, but not quite finished yet, the next one starts immediately without a pause.  Any solutions (besides an entirely reprogrammed app)?app

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Sotiris C.
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1onewol7Contributor I
asked in Amazon Alexa and Sonos
Alexa Voice Control

I have two Spotify accounts linked to my Sonos system (A Account and B Account). I want my family to use the A Account with Alexa at home while I'm at work, so it doesn't interrupt my use of the B Account when I'm outside the house. Is there a workaround for this? Thanks!" 

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Sotiris C.
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CoffeeorchaosContributor I
asked in Speakers
ERA 300 and 5GHz channels

HI,I’m struggling with getting 2 x ERA 300 and a sub4 to talk to each other. At the moment my Sonos cannot ‘see’ my 5GHz channel. My modem (AX90) broadcasts on 2 5GHz Networks. 5GHz-1 has channel 36-48. 5GHz-2 has channels 100-161. Do the ERA 300 or Sub4 have channels that they prefer or cannot see?Thanks in advance.

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Mr. T
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DandogAvid Contributor II
asked in Controllers and Music services
Accessing Sonos system on another iPhone

My system works fine on my iPhone but when I try to access it via the app on my wife’s iPhone, the system doesn’t exist.  It’s the same problem regardless of whether I sign in on my own account or my wife’s account. It asks me to update my network settings or setup a new system. The former fails and I don’t want to risk the latter in case it ruins my existing system, fixed by Sonos expert earlier today.This has never been a problem until now as we’ve both been able to access the same Sonos system independently from our iPhones by signing into our individual accounts.

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Sleepylender360Contributor I
asked in Controllers and Music services
Can't add Spotify tracks to queue at all via Mac S1 app

I am unable to add any songs from Spotify to the Sonos queue via the S1 app.

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Ronnie2209
Ronnie2209Contributor I
asked in Speakers
volume

Waarom niet een simpele + en een - om het volume van en per box in te stellen.  Met wat dikke vingers is het nu lastig, zeker volume omlaag. Zit heel dicht bij zijkant scherm doe er wat mee a.u.b.  Moderator Edit - Translation by Google:Why not a simple + and a - to set the volume of and per box.  With somewhat fat fingers it is now difficult, especially volume down. Sits very close to the side of the screen please do something with it

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Ronnie2209
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