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My Move won’t reboot/factory reset and won’t play music, or except a firmware update etc. Sonos tech support were very helpful and patient, but the device can’t be fixed. I’ve replaced it with a Move 2.  Now I want to remove the Move from my account here https://www.sonos.com/en/myaccount/system/households/devicesThe usual way to do this is factory reset the device.  What’s another way of removing it from my account? 

My playlists are multiplying meaning, 150 songs repeats into 32000 songs. It is messing with play and queue.ibuae YouTube music and playlists are fine there.How is this fixed?

So I’ve used this one maybe 20 times and now it does not start to turn. Blue light on 33 blinks fast. Can’t remember if it used to do that or stayed solid?  anyone know if this could be some software issue ?

I’m new to Sonos with an Era100 as a first move but I can’t work out how to play the numerous CD’s stored on my iphone to the Sonos speaker. Would appreciate any knowledgeable help.I don’t have any trouble playing from the stored apple music library via Bluetooth to my (old) car stereo using Siri voice commands and also no problem connecting to my wonderful (also old) Anker Soundcore portable speaker.i’ve searched the community files but so far only found 5 year old posts saying - tough, can’t be done. Perhaps these were pre Bluetooth on Sonos??Any tips?

Can I pair sonos arc ultra with my old sub?

I have a set of play one speakers, a sub and a sound bar.  The play ones and the sub were disconnected somehow but the soundbar connected to work. I have tried to reconnect the two play speakers and the sub, and they did briefly produce sound but stopped.  The room I selected says no content.  I don't understand how I'm not getting surround sound.

I got a new Samsung smart TV yesterday and have connected the Playbar to the optical port in the TV.  I changed the audio settings so it says “Receiver (Optical)” on the TV instead of the internal TV speaker.  The Playbar works but I can’t control the volume with my Tivo remote or the Samsung remote.  Further, I opened the Sonos app to control the volume from there and all of my Sonos components are missing (I have 2 Sonos Ones and a Sub).  I was able to re-add the Sonos Ones and the Sub, but the app can’t find the Playbar.  I’ve pressed the mute/+Volume till the amber light flashes, but the app still doesn’t see it.  I’ve unplugged the power from the Playbar and replugged, no joy.  Unplugged the optical cable from the Playbar and replugged, no joy.  Interestingly, while the audio is working from the Playbar, it is NOT working from the Ones or the Sub, even though I reconnected them to my wifi network.I’m at a loss about how else to troubleshoot.  Suggestions please?

Hi. I control my tv and music throughout the house via my phone app. Can I simply share the set up I have with others in the house so they can have full connectivity when I am not there? 

Hi all here.I have a Sonos Ray speaker that I’ve set up and connected to my system. I’ve also paired the remote control with the Sonos system, and it should now be able to control the volume up and down. The TV is a new LG 43" 4K LED TV (model 43UT91006LA). Although it was challenging, I managed to connect the remote control to the Sonos Ray multiple times. However, the system still isn’t able to adjust the volume. What could be causing this issue?Hope some knows what to do here.Moderator edit: Corrected Roam to Ray

It is frankly incredible how utterly crap the sonos app is. Even when it was working a couple of weeks ago it took minutes to get any of my sources to play and 10 sevonds even to change the volume (though the sound was great!). But now, when I wanted to use the speakers for something other than the TV, I started the app and it says no products found (even though I can see two products in front of me working with the tv) and "Go to system settings". (And what and where is my system by the way? I've only got speakers and a phone app). Pressing the system settings button takes me to "update network" and "set up a new system". The first doesn't apply as if I've not changed my router and the second, well I never had an old system as I've already pointed out. I've tried rebooting my phone. I'm going to try switching the speakers off and on. 

hi, these are the oprions i have for audio output in my tv (eARC) -    and on the app, this what i get for each option (same order): dolby multichannel pcm 2.0dolby digital plus 2.0stereo pcm dolby digital 5.1dolby digital plus 5.1 tried tidal, and what not.. what to do? Thanks!!

Ich kann in der App nichts mehr finden, die Geräte sind verschwunden. 

Good morning, the new app doesn’t work on my device, a realme X2 Pro (Snapdragon 855 Plus + 12GB RAM + 256GB). The new app is not working. It simply won't start. Here are some pictures:The app shows a logo... It stays on the logo screen for minutes and minutes, then it just goes to a black screen. As you can see, it keeps trying to start, but it never does. Black ScreenI've tried clearing the cache, uninstalling and reinstalling, etc., but always the same result. It won't start.What can I do? I'm left without Sonos (I have two Sonos Play 1 and a Sonos Play 5 (Gen 2)).Thank you.

hi guys!so glad to join this comunity just bought my first sonos product - sonos arcwhen i first connected it to my earc hdmi port, i was able to see some nice patters when switching to this hdmi inout on my tvbut now i can’t seem to get it again - when moving to that input (hdmi 3 - earc) i get a blank screenthe arc itself works fine, with tv sound or sounds from app but there’s always a black screen (“no signal”) altough the arc is fully functioning  how can i see this visualisation again?  thanks!!!  

I have an old Connect which I've used to connect my turntable (which does have pre-amp) + amplifier + wired speakers to my Sonos (original Play:1’s and Play:3’s, so I can simultaneously play wired speakers and Sonos, using my tape monitor on the amplifier.  I was looking to purchase a Dayton HTA200 to replace my current amplifier, but it does not have a tape monitor setting, so I think I’d be forced to either play through my wired speakers or Sonos, but not both.  Is there a way to set this up with my existing system? or would a Sonos Amp be a better option to connect turntable, wired speakers and Sonos (S1) speakers? 

I have a turntable (Rega Planar 1 Plus) connected by line-in to a Five with another Five as a stereo pair.  Additionally I have an Arc, Sub, One, One SL, Beam, 3 Play 1s, Roam and Ikea Symfonisk in various rooms.I can group any or all of my other speakers without issue when streaming from Spotify but when I play vinyl through the Five then group other speakers, I experience annoying, intermittent drop-outs on my other speakers.  The Fives play fine.I have reset the system (by unplugging all of the speakers then the router then rebooting the router then connecting the speakers) but the issue is persisting.It seems strange that there are no issues when streaming but when I play vinyl the sound keeps dropping in and out.  I’ve tried playing Spotify on the Fives first then adding other speakers one at a time but all of the other speakers are fine with Spotify but suffer the same issue when playing vinyl.I have the facility to hard wire on of the Fives to a wifi extender by ethernet but not

I just changed internet providers— updated Sonos app— reset my Sonos 1 — all appears Ok but when I choose AirPlay and select the Sonos— it just jumps back to phone— all network connections seem ok- Sonos radio works fine too— just can’t connect — any thoughts?

Hi all, I have been upgrading my Sonos setup over the last couple years in my bedroom. The setup now is an Arc Ultra, Sub gen 3, and two Era 300s for rear surrounds. I realized recently through testing and research that I'm getting basically no proper Atmos effect from the height channels due to the shape of my room and the placement of the rears. Basically, the rear wall has a low slanted/vaulted ceiling since the room is a loft type setup. I am considering inverting them with wall mounts to try to salvage whatever Atmos sound experience I can, but they can realistically only go up about another 1-1.5 feet and not be that much further above ear level and I can't find much guidance on this kind of mid wall inverted mounting scenario. Right now they're perfectly at ear level when watching TV in bed which is great for the surround experience but bad for Atmos.Picture below for the current setup, any guidance would be appreciated. 

Hi, Anyone have any experience with a diagonal room viewing setup?  The 2 red dots are the usual viewing positions.  My question relates to the ERA surround placement, to be honest this is the only option for the room.In both listening positions the surrounds sit slightly forward of the listening plane for each person, will this still result in an immersive sound stage? Or should I just stick with the Arc and the Sub?  

Hi all,entering the Sonos world with an Arc Ultra, I found only half of my expectations to be fulfilled:TV works, Sonos Radio and Amazon Music run, and, using the Windows desktop app, I have been able to connect NAS media folder and Windows shared folder into the mobile app. Everything looks good, folders and music files are all visible and seem to be running, except there is no sound coming out of the speaker.Maybe one of you has an idea before I contact the support team.Many thanksGerd 

So recently I have been having issues with my Discord app on Mac. My phone app worked fine, but the Mac app was constantly crashing on loading and failing to update with a really obscure QUIC_PROTOCOL_ERROR and Google searching wasn’t turning up any results for a fix. All results referred to Google chrome itself, but not third party applications using QUIC. No matter what I tried nothing was working. After digging into QUIC and how it relates to UDP network packets, (faster handshaking for Web 2.0 applications) I went into my router (DrayTek) firewall settings and I had something called ‘UDP flood defense’ enabled. I disabled this, and immediately my broken discord app started working. On the router settings page it has the advisory text ‘enabling UDP flood defense option may affect UDP services like NAT-T VPN, DNS, VoIP. Well I’ve just proved it definitely affects QUIC! The reason I’m posting this related to Sonos, as Sonos is going down the cloud Web 2.0 infrastructure route with spe

Hi community. I am running an S2 system with slightly older and newer Sonos products. Sonos Arc Sonos Move 2 Sonos Port Sonos Play:1 Sonos Play:3If I group all of the newer Sonos devices (Arc, Move and Port) they work flawlessly. However as soon as I bring in one of the older (compatible with S2) devices (Play:1 and/or Play:3) the system, stops. I get an indication it is working, but no sound. Sometimes it does work, but more often it doesn’t. If I just group the Play:1 and Play:3 they also work perfectly, it is just as soon as I introduce either a different generation product into the mix it becomes unstable.  All updated to latest available versions, etc. Anyone else experienced this, and have a fix. I operate the oder devices in my bedroom and bathroom and love the idea of coming downstairs and music to continue on the new devices located there.  I have older devices running on S1, but these are separate - although do exist on the same network - I only mention this to be entirely op

Hello – I’m hoping someone might be able to help me, as I am getting so frustrated at this issue, having spent hours trying to trouble-shoot I recently set up two Sonos One (Gen 2) speakers in my lounge as rear surround speakers. This is in conjunction with a Playbase, connected to my LG OLED 55B46LA T.V, via optical cable. The playbase (and the One’s for that matter) have worked perfectly for years and I can Airplay Spotify/itunes/Music as well as anything from the Sonos app. When I initially added the speakers as surrounds, everything worked perfectly for a few hours and sounded fantastic - then the One’s suddenly stopped outputting sound altogether. After un pairing and re pairing them and turning everything off and on again to no avail, I found that simply resetting the router magically brought them back to life. Then around four hours later, they stopped outputting sound again and nothing I’ve tried since can bring them back (re setting router multiple times, un pairing and re pai

I used to run a Sonos Arc + sub gen 2 + play:1 surrounds in my home theater room with a 70” bravia 4k tv and I was very happy with the surround sound experience, but not really happy with the music I got from it… The pair of fives in the kitchen/dining space sounded far more full and really pulled me in.I’ve now moved out of the big house to an apartment. My current plan is to set up a projector for the once a month or so I want to watch a movie, and use an AMP 4.1 setup, since the primary duty will be music.Question is, what speakers to use for the mains… I don’t like the idea of spending a grand on a system that I won’t be able to tune, so my current thinking is to get some Sonos Architectural wall or ceiling speakers as the mains…Has anyone here used all three of the in-wall 6.5’s, in-ceiling 6.5’s and in-ceiling 8’s that you could compare and say if you’d recommend any of them for this type of use? Or, should I be looking at floorstanders or bookshelf mains and lose out on the DSP

I am thinking about redoing the audio in our family room and using an amp to run two towers and a center speaker. Back in the day, we would create a center channel by grabbing the negative of one side and run it to the positive of the speaker. Then we would grab the positive of the other side and run it to the negative of the speaker. Or we would series the center with the two fronts.  I believe the amp has to have a grounded output and not be bridged. I am not familiar with the Sonos amp’s internals enough to know if this is the case or not. Does anyone have a similar setup like this?