Answered

Connection between app and speakers is slow or doesn’t work at all. Using app 2.0

The app randomly is signing me out. Anyone else have this issue?

Buenas a tod@s. ¿Alguien ha conseguido emparejar un tocadiscos Muse MT-107 BTO con su Sonos Move?Gracias y saludos rockeros. Moderator Edit - Translation by Google:Hello everyone. Has anyone managed to pair a Muse MT-107 BTO turntable with their Sonos Move?Thanks and greetings rockers.

Hi, I have a S1 system, with several music services added to it.I got a new S2 player and added it to the same account.How do I copy over services (user/pass) which were cofigured on S1 over onto S2? I kinda expected this to get automagically populated...

Hello,I installed a new Sonos beam today but I found a very narrow bug.After installed the Sonos voice control on the Beam 2, and the Radio France service, I find it impossible to launch the “France Bleu Pays de Savoie” live service using Sonos voice control (SVC). Other channels work (France inter, Franceinfo...) and even the other local France Bleu channels work (FB Armorique, FB Alsace...). Just the only particular FB channel I need, FB Pays de Savoie, doesn’t work.SVC acknowledge the command, says “okay” or something but then I have the error chime and a message that this content cannot be found.On a side note, FB Pays de Savoie can be launched via the mobile app normally. But it refuses to be added to Sonos favorites.

I have had a Move Wall Hook for a few years now.  I wouldn’t say it gets a huge amount of use but it’s mounted in our bathroom and is good when having a relaxing bath. However on Christmas Eve and after 30 mins of being on the wall hook, the front face of the wall hook detached and my Move Gen 1 dropped from a height of 5ft on to a tiled floor.😭Needless to say, this hasn’t enhanced the aesthetics of my Move! If any of you have a Move Wall Hook, I’d be very wary of using it! 

I have a new Sonos Roam 2 speaker which I have connected to my Sony KD-43X800H TV via Wi-Fi, but the sound breaks up intermittently.I wish to try connecting the speaker to the TV using Bluetooth; however, my TV doesn’t have the A2DP multimedia profile which I understand is necessary for this connection.I am looking for an intermediary device to enable this Bluetooth connection to work.I hope someone has the answer!

I don't seem to be able to get anything other than lossless in Apple music when listening with my Sonos ace. Settings are set for spatial but is there something else I need to do? Thanks 

I have had a Sonos Ray for about a year, it was fine initially but there’s been the odd occasion this crackling noise starts but I’ve never called up about because it will resolve itself for months then come back. Recently it’s coming up when I log into Netflix, I’m disappointed and was close to buying other Sonos products but it’s put me off, is this a common fault? It also disconnects from my Wi fi on occasion too.

Hi, I have a Sonos ray connected to 2x Sonos era100 connected as surround sound the rear audio continues to stutter I have changed distance settings as found in other posts which makes no difference is there something simple that I’m missing? 

Hello, I wonder if someone could help me understand if my home cinema setup below  could work. I have an older projector (infocus sp8600) which i connected to my macbook pro m1 2020 via usbc->hdmi cable. This takes care of the visual only. The question is about connecting the Sonos speakers to my macbook pro M1 2020. I’m looking two option to buy from Sonos. Option A: a Sonos Beam 2nd gen and a Sonos Sub mini.  Can i use airplay to output the sound from my MacBook to the Beam or i need to use a usb-c to hdmi cable with the hdmi optical adapter that comes with the Beam? Option B: 2x Era 100 speakers plus a Sub mini. As the Era 100 have Bluetooth i assume i could connect the MacBook to the Era that way? But I’m unsure if i it would work to just connect to one of the Era 100 by bluetooth and the second Era 100 plus the Sub would then pick up the sound from the Era that is connected to the MacBook? Or i could use airplay? Or would need a usbc - > hdmi and hdmi to optical adapter to c

I have a Samsung frame tv connected via HDMI ARC to my Sonos beam (Living Room). There’s a sub link and 6 other speakers (5 era 100’s and 2 roam SL’s). The sub mini is plugged by Ethernet directly into our router. All are correctly connected to the network and all play music together but when the TV line-in kicks in, the sound only plays through the beam even though it shows all speakers should be playing sound. I’m stumped on how to fix this!  

I want to watch video of a band's song synched with the music. 

I’ve noticed that when my Sonos Roam is connected via Bluetooth on iOS/iPadOS, the Sonos app doesn’t display any battery information. It works fine when connected over Wi-Fi, and I can see the battery percentage there, but nothing shows up in the app when using Bluetooth.Is this a known issue, or is there something I need to configure differently? Has anyone else experienced this on iOS or iPadOS? Any tips or workarounds would be great!

Upgraded my Arc to an Ultra. It’s part of a setup with Eras 300 surrounds and a sub 3. I also have a Sub 4 still boxed new and currently unused.  My first setup I had the ultra wired and everything else WifI and for no sub response. Resetting everything and trying with an ultra on WiFi as well for the sub working but it seems noticeably weaker.  the inception soundtrack no longer shakes the room and it seems like the ultra is carrying 90% of the bass and the sub is running like 10%. Anyway to fix this, the sub3 seems to be barely working?

Hallo, ik heb een Sateliet encoder van Canal+ verbonden met mijn Samsung smart tv via de HDMI input op de one connectbox. Het geluid gaat via de HDMI ARC naar de Beam gen 2 en dat werkt goed.Nu heb ik onlangs een tweede Samsung smart tv gekocht. Ik heb geprobeerd om het signaal te splitsen voordat het naar de one connectbox gaat en dat aan te bieden via de HDMI ARC op de tweede tv. Dit werkt zolang beide tv’s aanstaan. Wel identificeert hij zich dan als de sonosbeam. Zet ik de tweede tv uit dan krijg ik geluidsproblemen.  Het geluid wordt een paar seconde harder dan weer een paar seconde zachter.Mijn vraag is simpel. Zou dit te verhelpen zijn door i.p.v. een HDMI splitter een HDMI matrix te gebruiken?Of is de oplossing de Beam gen2 aan te sluiten via de optische uitgang? Moderator edit:Google Translate- Hello, I have a Satellite encoder from Canal+ connected to my Samsung smart TV via the HDMI input on the one connect box. The sound goes via the HDMI ARC to the Beam gen 2 and that work

Hello,I have a Sonos system with : Beam GEN1 + Sub mini + two One SL And a Apple TV 4K (2022) for streaming videos connected to a TV HDMI port.I recently bought a new TV (Philips 55OLED849) with only one eARC HDMI port.Now i can have Dolby Atmos using eARC HDMI connection to a new Beam GEN2 (compatible with Dolby Atmos).But is it necessary to connect my Apple TV to a HDMI eAR to benefit Dolby Atmos ? because i only have one eARC port on my new TV. The others HDMI port are 2.1 but not ARC/eARC.Thanks for helping me

The latest App update (ios 80.14.09) still hasn’t fixed the nightmare that you can’t switch between speakers. Why have you removed such an important part of the app. It is now so cumbersome to do it, and then if you’ve initiated music from other app (such as Spotify) you don’t have a chance of controlling your own system. Help!! 

Ik heb spdif en lineingang (port)Hoe kan ik lineingang als voorkeur aanzetten.Nu is meteen spdif actief,Maar ik wil bij inschakelen lineingang actief hebben Moderator edit:Google Translate- I have spdif and line input (port)How can I set line input as preference.Now spdif is active immediately,But I want to have line input active when switching on

Bass with Arc Ultra, ERA300, and any combination of Sub3 and Sub 4 is very poor.  Originally, I hooked up the Ultra and ERA300s in the exact locations of my previous Beam2 and Ones with only the Sub3 (exact location as well).  I ran True Play with an iPhone and ran some tests.  The bass wasn’t good.  I then ran the basic True Play with a Samsung Android phone and the bass was still not good.  So I ordered the Sub4 and now have both Sub3 and Sub4 in the system.  The bass does NOT seem any better with 2 subs.  In fact I could probably remove 1 or both and get similar results.Looking for suggestions on what to do.  Turning True Play off doesn’t really seem to help all that much either. Not sure if something maybe got cached from the prior True Play attempts.

Songs from Plex and Bandcamp can be added to SONOS Favorites, but they are immediately greyed out there.Meanwhile Album from Plex and Bandcamp work fine; Songs from Apple Music seem working ok too.   

Op het Sonos systeem van mijn vriend kon ik altijd instellingen beheren zoals alarm instellen. Sinds kort hebben we op mijn werk ook Sonos en nu kan ik op geen van beide nog instellingen beheren. Ik krijg dan de melding dat ik moet inloggen als systeembeheerder. Maar ik ben geen eigenaar dus ook geen beheerder van geen van beide systemen. Hoe kan ik dit oplossen? Moderator edit:Google Translate-On my boyfriend's Sonos system I could always manage settings such as setting the alarm. Recently we also have Sonos at my work and now I can no longer manage settings on either. I then get the message that I have to log in as system administrator. But I am not the owner and therefore not an administrator of either system. How can I solve this?

Hello!  I have a Sonos Arc (with Dolby Atmos) with 2 Era 100’s hooked up to my Epson Home Cinema 2350 4K Pro-UHD Smart Streaming Projector with Android TV. The Arc is connected to the Projector via an 8k HDMI cable into the ARC slot. It works great watching Netflix and certain Amazon Prime movies/shows. No sound comes out when watching older movies or shows. Hardly any sound comes out watching Peacock shows. My question (s): How do I get the sound to work to watch older movies/shows and Peacock? I have reset the app (s) multiple times as well as checked all the connections. It is extremely frustrating. The sound on YouTube does not work either. Could it be something to do with Android TV?Thanks and Merry Christmas!  

Is SONOS compatible with Apple Smart Home 

i have just reconnected my 2 x play 1 and sound bar to the app, had all the chimes and been told it’s all set up but as soon i try to play music it’s saying not connected, any ideas?