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I have a Play 5 Gen 1 speaker for my garden. I have to play it through the S1 App on my Android phone on a separate network. I also have a Play 1 and Arc using my S2 App on an iPad. The Play 5 worked well for most of 2024, but started suggesting I update before Christmas. I have set it to not receive updates as instructed by Sonos. It will now not let me connect to my music services unless I update. Why am I receiving suggestions to update?Has it suddenly become compatible with S2.How do Zi break out of this mess - other than the obvious. Thanks

After some time without use, being over the disconnected base the Sonos Move 2 doesn’t react when I connect the baseConnected directly with the USB cable to the charger the only reaction is Intermittently (every 10 seconds) on the front of the Move a white light comes on at the top and a red light at the bottomThen I tried a factory reset by pressing the bluetooth button and connecting again the USB cable, but it goes on Intermittently (every 10 seconds) on the front of the Move 2 a white light comes on at the top and a red light at the bottom.

I have 5 amps (one current generation) and one old soundbar, since the App major update, I have not been able group them. I get the “Unable to Connect”.For a brief period, I did have one update for all the units and it worked for a very short period. Then it failed again for months. Since 3 units are in one open area, it is very important to be able to group them. I tried power cycling all the units, no luck. They are all upto date for the software.  If it prolongs much longer, it would have to replace all the until with alternatives.  And not get any additional Sonos in the other rooms.

Just set up arc ultra and two era 300’s.When i play music from dedicated tidal app on a sony google tv, the surrounds do not work.I do not have this issue when using the android tidal app from my phone, the surrounds work fine. Is this normal or is there anything I can do?

Router and WiFi name and password changed. Cannot connect system.  

Hi all! Hope to get some guidance.In essence, I've inherited one Sonos Play 1 speaker and two Play 3. I'd like to connect them to work as speakers for my TVs, which is one Philips from 2019 and a Samsung the Frame from 2023.Is it possible to connect the speakers directly to the TVs? As I've tried to read up on this, it seems like I need a soundbar to go with the speakers, but I'm not sure.. From what I understand as well, the Frame does not have the right "line out" which is needed to connect via cable.All advice here is highly appriciated!

How can I listen to Spotify or tidal music on my passive speakers connected to my wiim amp and also on Sonos one speakers ( 2) at the same timeThanks  TAJAMMAL

I have a Project turntable running through a vintage Pioneer Receiver—SX 828, and just recently added a Sonos Port.  It works great to stream from our phones through the Pioneer and also the Sonos 5 and Era 100, but when I try to play vinyl, I can’t get anything out of the Sonos side.  Still plays great through our Pioneer system.  For the Port, I have the out going to the AUX to stream, and then ran RCA’s from the Tape Recording to the Port’s in, but still nothing.  The app shows that my line in is a turntable, but it never shows anything playing, so I am clearly not setting something.  Have confirmed that this receiver has a signal out for that Recording connection, so think it is something to do with how I have the Port configured.  Open to any suggestions.  

My sonos 5 blinks green and when I try to update it it pop up error 30

My settings 1. TV - C3 LG TV2. pass-through has been turned on.3. eARC enable.  4. “Dolby digital plus” has been selected from DTV Audio settings.  I can not play the Netflix’s Dolby atmos contents. Always displaying as “Dolby Multichannel PCM 2.0” even though I have selected the pass-through in my digital sound output. And I can not see the audio in: in my Sonos app >  about my system page while the sound in playing in ARC ultra. Could you please somebody help me here.  

Can I pair Sonos Arc Ultra with Play 3 for surround? 

My gen 4 sub will not connect to a room

Hi, my play 3 has been working fine for years. Now  it's disappeared from the app. I have factory reset it, it says connected to my sonos system again, but it does not show up in the app. Any ideas.

Have a Beam Gen 2 with SYMFONISK for rear surround speakers. Have the opportunity to switch to Play: 3’s for rear surround speakers. Will there be a significant improvement switching to the 3’s for rear surrounds?

Yes I am probably not is what is accepted as a 'first world country' but we have access to those type of tech. Your speaker is dissapointing with this error 1000 and I took it with on our camping ttip and have only expensive weight with me now. Thanks for your first world issues. It spoilt my vacation.

I am considering purchasing a turntable with the Five as a set. Will this also connect to a set of 100’s and 300’s?

I’m experiencing an issue with my Sonos headphones—there’s a thumping or vibrating sound coming from the left earcup. Has anyone else encountered this? Any tips or fixes would be appreciated! The problem sometimes occurs when I put the headphones on without even playing any audio. Additionally, when I have the awareness mode activated, I hear a wind-like noise, even though I’m indoors and there’s no fan; it almost sounds like static. On another note, the zipper on my case disconnected from one of the tracks after only two days of use. I reached out to Sonos to request a replacement and inquired about any changes to the case design, as I remembered MKBHD mentioning issues in his review. I was informed that I would receive the same case with no design changes. If it breaks again, I would need to pay for a new one out-of-pocket, which seems unreasonable. Given the price of the headphones, I would expect a more durable case for my $500 investment. 

Can you join 2 Sub Mini’s to one System I.e your surround system as I’ve bought another sub mini to pair it to the other Beam Play one’s and a Sub mini

I can not find any Directions and pictures for installing the Ultra Arc flush wall mount.

A chaque fois que j'ouvre mon téléviseur, je dois réactiver mon enceinte Era100 manuellement ? Moderator Edit: Google Translate- Every time I open my TV, do I have to reactivate my Era100 speaker manually?

I’m considering replacing my connect amp so I can update my system from the s1 app. My question is what is the best option? - by best I mean bang for buck because I’m not planning on dropping g a load of cash on a load of new components. Current situation: my main listening is a connect amp running a pair of floor standing speakers - mission cirrus so decent enough but nothing special. I also have a pair of play 1s and a pair of one sl’s.Aim: I want to use the updated app so, short of splitting the system, the connect amp will need to be replaced. Connecting to the TV would be a bonus. I live in a compact open plan house so playing at high volume can disturb the rest of the family. Possible options I am considering: find a 2nd hand gen2 connect amp, connect a sub with a pair of either play1 or one sl, replace the amp with a soundbar with the option of using a pair of speakers for surround. Any recommendations please?

Hi - I’ve just got a new router. And I’ve been trying to connect my 2 play 1s to the new WiFi.  I’ve done a factory reset and connected a speaker via Ethernet. I’ve done the set up on the Sonos app and I can then play music via Spotify. When I try and set up the WiFi the app doesn’t find any device, so I can’t select my new WiFi and add password etc? It seems this process is exclusively Bluetooth, if my Bluetooth is off on the phone it forces me to turn it back on? Has anyone found a way to add new WiFi if they hit this hurdle? Ta

I am getting ready to install two ceiling speakers in my kitchen and connecting them to a Sonos amp in the living room. I’m wondering about wiring. The amp uses banana plugs but it looks like the speakers don’t. Will the holes in the ceiling speaker except banana plugs? can I tighten down or is it need to be unterminated  cable that goes into to the ceiling speakers?

We noticed today that our Sonos One speaker was no longer working or connected.  It is just flashing the white light, and no buttons on top are working.  I rebooted it, and it stayed flashing white light.  I attempted to factory reset it, with no luck.  I then contacted support, and they had me walk through all of the same steps, to try and factory reset it again, and it never took.  Ultimately they decided that it must have developed a defect, and I needed to recycle it and get a new one.  Before I do that, are there any other steps people have found to restart these things?  It was working flawlessly for years right up until a few days ago, and there have been no network or any other local changes in a very long time.  Thanks for any suggestions that people may have.

I have a simple Crosley Voyager Turntable that I’d like to connect via Bluetooth to my setup. I use a Beam and 2 Era 100 surrounds connected to TV. Turntable suggests I can simply put it and the desired speakers into pair mode to connect them.  My Era 100s are physically located right near the turntable though when I press the Bluetooth button on the Era I get no chime noise to indicate it can pair to anything. Any ideas?