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Laddtx
Contributor I
April 28, 2025
Answered

System randomly playing music

  • April 28, 2025
  • 5 replies
  • 344 views

Today was the fifth time in the past several months when our Sonos system randomly started playing music. This typically happens sometime between 4:15 PM central time and around 9 PM central time.
 

initially, it was Amazon prime music that was automatically playing. So we deleted the service. Today the service was Sonos Radio. Which we never listen to. As we only listen to Pandora radio.

 

We cannot find any posting on the Support website how to stop this sudden and somewhat alarming event to occur. Can someone please help?

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Best answer by nik9669a

Generate a diagnostics report within 10 minutes of it happening, and Sonos can probably tell you what instigated the play. 

5 replies

nik9669aAnswer
Senior Virtuoso
April 28, 2025

Generate a diagnostics report within 10 minutes of it happening, and Sonos can probably tell you what instigated the play. 

    SAug
    Lyricist I
    April 28, 2025

    Do you have other users on your network who have access to your Sonos system that could be joking with you?  Otherwise, the diagnostics report from nik9669a seems to have a good direction for solution.

      AjTrek1
      AjTrek1
      April 29, 2025

      Do you have a voice assistant installed?

      Together Everyone Achieves More = T.E.A.M.
        nik9669a
        Senior Virtuoso
        April 29, 2025

        Other historical threads have revealed this being caused by other users or voice control, as suggested above, but also from Spotify users still connected to your speakers without realising it, and even pets pushing the “play” button whilst walking on speakers. 

          Rhonny
          Prodigy III
          April 29, 2025

          ​@Laddtx 

          Might be worth changing your Sonos account password in case someone is messing via the Sonos web app… Unlikely, but it wouldn’t do any harm!

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