Answered

Why can I not view or create alarms in the new mobile (iphone) app?I can with the desktop app on a PC. My old alarms are still working.In the new iphone app I can create an alarm, it saves, then doesn’t work. Next time I open the alarms it is not there.

I have used an alarm for white noise while sleeping for years. It is from a track on spotify. The alarm comes on a specified time at night, and turns off at the time I wake up. I have always used one 3 hour track, set on a repeat loop.  For the last few months, the most horrible thing has been happening. At the end of the track, Sonos starts playing random music - often rock, dance, hip hop - I have no idea where it’s from. But I wake up in the middle of the night to loud music. I sometimes have internet connectivity issues in my bedroom (though this has never affected my white noise alarm for the last 3 years), so tried plugging in my sonos. No luck. I tried playing the song directly from spotify on my phone on repeat and casting to the speaker, but it failed partway through the night (probably from bad connectivity?). I tried switching Sonos speakers (I have a Play 1, Play 3, Sonos One) - no luck.  I am guessing this is due to an app upgrade. Does anyone have advice about how to reli

After a very frustrating phone call with Sonos customer support, I was finally told that my new Ray is not compatible with a TCL Roku IR remote.  Was told that Sonos  engineers are working in a fix.  Normally I would return this but I am 2 days out of the 30 day return window.  Does anyone know of a work around for this problem with the Ray? TIA

Here it is.  i have a defective unit (Roam) that I need to return for replacement. Spoke to CS service and received a return number and form to complete with credentials. Receiving a second email confirming return number and steps to follow to return the unit. Was supposed to get a separate email with the shipping labels that never came. Spoke to CS again (two more times) and they said labels were sent to email address (after confirming email). Of course junk/spam folders were checked and nothing there. Last CS rep I spoke to said they would escalate to return department that would send labels…..crickets…..crickets…..no labels,no follow up nothing.Very disappointing from a company I have been loyal to for many years.  How hard can it be to send a shipping label via email ???Apparently for SONOS it is really hard seeing all the different posts regarding this same issue within this community.  Just wanted to share another less than satisfied customer experience with you all. 

I have a surround sound system in my home with 2 amps howeber the app doesnt let me re set the amos and it only connects ti 1 of the 2 amps but doesnt tell me which one

how do I program my home sonos system: 4 speakers, a sub and a beam? I used to have it programmed for different radio stations all week, but now I can’t find the tab to begin programming

Sonos fails to find devices , or let me setup a new network after I changed Internet suppliers and therefore router. This after the sonos app not finding my music for 6 months is very frustratingI have searched a bit on google for a solution, but so far no help.  My phone app aks me to add a speaker or component, but then says wifi isnt connected, connect to a wifi, . There is no way to get to settings to try there.If I go to help centre it does give me an update network button, but when I try that it tries to do one device at a time, but cant find any devices, probably because it is looking on the old network. I have tried switching 3 of my 4 speakers off, connecting one via ethernet to the new router and then resetting this one, but it has made no difference. Why is there not an option to just update your network regardless of your speakers.  I am stuck in a loop I cant get out off, which presumably renders my speakers as binnable. If there is no simple solution anyone on here Know o

Hi all, quick question. I previously had a Sonos beam and 2 ones’s for about 5 years. I have recently upgraded to an arc ultra and 2x era 300’s as surrounds.  my question is does/ has anyone had a similar experience to what I’m about to describe.  Firstly I stream music through airplay, Xbox series x and sometimes my Samsung 2024 qled tv.  I expected when I upgraded for the sound difference to be night and day, my dad has one era 300 and when I listened to it before purchasing my set up I was blown away with the way the speaker filled a room much bigger than mine with ease, I listened to the arc ultra at an electronic store and again it sounded fantastic.  I then purchased and installed my set up and heavy heartedly must say that it sounds marginally better than my previous beam and Sonos ones.  I have watched every video under the sun, tried everything I can and even spoken to Sonos support who said there was a few things they needed to fix on their end (I can’t remember exactly what)

Sonos won’t log me in, even though the credentials are correct, it will not give an error, it just disappears as if I’m logged in, but I’m not.?

My play 5 speaker stopped connecting to the WiFi network - seemingly a common problem based on all of the threads. I ran a diagnostics as advised on here and got the code below.Sonos simply advised my speaker is faulty and because it is out of warranty they offered me 30% off a new one should I return it.I wondered if anyone has had any luck with getting their speaker repaired? Its such a shame to let it go especially when a new one is so costly.  Moderator Edit: Recorded and removed diagnostics number.

Hello - Any recommendation for Sonos ERA 300 wall mounts? Looking to mount upside down and worried about bracket unable to hold well. Read bad reviews about Sanus ERA 300 wall mounts on a few forums. So looking for suggestions. Thanks 

I use my iPad as the controller for Sonos but sometimes I can’t switch the Sonos off! I can actually switch off the iPad and the speakers keep playing? Very weird. I have to shut down the app then go round and switch the speakers (x4) off at the mains and back on again to make them silent? 

Why should I buy Sonance ceiling speakers over another brand of the same quality?  What benefits will I get?Looking to use 1 pair as surrounds when paired with an Arc Ultra and Sub.The other pair as a stand alone zone in a kitchen.  

I own a Sonance Mag 6.1 outdoor speaker system, my question on the Sonance 8.1 system they offer a wiring harness, can this wiring harness be used for my Sonance Mag 6.1 system. Also on my system the subwoofer is passive, would I be able to swap out the subwoofer for a larger one as long as it's passive? 

Hi there, I have a Sonos Play 5 Gen 1 I got second hand and I want to connect my iPhone via wifi or a line in cable. I can’t add to wifi using the app because the speaker isn’t found and I can’t play through a line in cable as yet as I don’t know which one to buy that connects to my iPhone. Just hoping some music comes out soon! Hoping you can help 

Hi just checked today 24th April 2025, I could not find True Play menu in Sonos App for Android, i'm 100% sure i have used it few days ago. Below is the screenshot as a proof    

how to setup a tv with 4.1 speaker system with no center channel speaker?

I am remodeling my basement it is 25” x 23”. I have LG 83”” TV. Sonos Arc2 Sonos wall speakers they will be mounted on both sides of TVSonos Amp2 Era 300sGen 2 and 3 SubsI would like to add 2 8”” ceiling speakers to create Atmos sound. Is this possible?

With Sonos running almost seamlessly I can’t figure out why there’s not an option for adding 5 or even 7 speakers wirelessly for having a TRUE experience with Dolby and Atmos etc etc.  I would love to se that you could add a soundbar as CENTER, and then,2 play 5 as front speakers, 2 era 100 as back speakers. Or what ever people prefer as front and back.  the soundbars does an okay job, but not nearly as much if it was a standalone center.  the cool thing is that they could FIX this with a software update.   or am I missing something - and is there an option without adding an amp and inactive speakers. 

Hi guys. How come when i play music straight from say, apple music it seems alot quieter than if i play through the sonos app/apple music. I always control my music through sonos app due to this. Also will there ever be an addition to the app to allow me to control music with the sonos ace, just as i do with the rest of my products. 

My system formerly consisted of one Sonos Connect wired to three AudioSource AMP 100 amplifiers. One was wired to one set of speakers and to were wired to two sets of speakers. I recently replaced my Connect with three Sonos ports, one for each of my AMP 100 amplifiers. The speakers are wired the same to the amps as they were while using the Connect. my issue is that I now have to run my amp volumes on all three amps at 85% to obtain the same volume out of my speakers while when the Connect was being used the volume on the amps only needed to be set at 50% to reach the desired volume level.Has anyone experienced lower volume from their Ports after “upgrading” from their Connects?ThanksJeffrey P

Hi , A simple question from Australia , I cannot get either voice assistants Alexa or Sonos to connect to radio stations in Australia . The message comes up “ can’t find this station “ . I can connect manually through the Sonos app to any radio station , not by voice .Thankyou for any advice , John 

Hi just to ask if any one has experienced issues On any set up with sub 3 gen + sun 3 gen ? I did have a main set up l8ke this and the second sun it lower volume  them the first ones , but I discovered thr second and setup in another room and work fine, I even try other subscribers but same issue, second one it's lower them the 1st one any body with this issue?

I am trying to use a Sonos Ray soundbar as the sound device on my personal computer. I have used both an internet cable to the computer as well as an optical cable. The Ray is shown as the main sound device & I can see the sound is playing but I cannot hear it. They are all on the same router.Whilst the Sonos Ray is recognised by my computer, my Sonos App on my mobile phone cannot find it.Can anyone give advice/help please?

How do I disable the tv speakers on my Bravia TV so that the default is my Sonos Beam and two speakers become the default. I can switch off the tv speakers but I have to do this each time I turn on the tv and I am looking for a solution to resolve this permanently without getting the echoey sound produced from tv speakers and Sonos speakers each time I turn on the tv. Any help or suggestions would be appreciated.