After a very frustrating phone call with Sonos customer support, I was finally told that my new Ray is not compatible with a TCL Roku IR remote. Was told that Sonos engineers are working in a fix. Normally I would return this but I am 2 days out of the 30 day return window. Does anyone know of a work around for this problem with the Ray? TIA
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Use any other remote, and teach that to the Ray instead.
And that response from Sonos is odd. I can’t quite understand why a Sonos Ray wouldn’t recognize any IR remote. Unless for some reason the TCL isn’t actually sending an IR signal at all. But
Tried buying a knockoff TCL Roku IR remote for the TCL and the Ray won’t recognize that either.
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