After a very frustrating phone call with Sonos customer support, I was finally told that my new Ray is not compatible with a TCL Roku IR remote. Was told that Sonos engineers are working in a fix. Normally I would return this but I am 2 days out of the 30 day return window. Does anyone know of a work around for this problem with the Ray? TIA
Answered
Ray’s lack of recognition for TCL Roku IR remote
Best answer by controlav
Use any other remote, and teach that to the Ray instead.
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+24Use any other remote, and teach that to the Ray instead.
And that response from Sonos is odd. I can’t quite understand why a Sonos Ray wouldn’t recognize any IR remote. Unless for some reason the TCL isn’t actually sending an IR signal at all. But
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