Ray’s lack of recognition for TCL Roku IR remote

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After a very frustrating phone call with Sonos customer support, I was finally told that my new Ray is not compatible with a TCL Roku IR remote. Was told that Sonos engineers are working in a fix. Normally I would return this but I am 2 days out of the 30 day return window. Does anyone know of a work around for this problem with the Ray? TIA

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controlavAnswer

Lead Maestro

Use any other remote, and teach that to the Ray instead.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlavAnswer

Lead Maestro

Use any other remote, and teach that to the Ray instead.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Airgetlam

And that response from Sonos is odd. I can’t quite understand why a Sonos Ray wouldn’t recognize any IR remote. Unless for some reason the TCL isn’t actually sending an IR signal at all. But @controlav suggestion of using any other IR remote is sound to me.

Bruce

S

Sona GermanAuthor

Contributor I

Tried buying a knockoff TCL Roku IR remote for the TCL and the Ray won’t recognize that either.

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