Here it is.
i have a defective unit (Roam) that I need to return for replacement. Spoke to CS service and received a return number and form to complete with credentials. Receiving a second email confirming return number and steps to follow to return the unit. Was supposed to get a separate email with the shipping labels that never came. Spoke to CS again (two more times) and they said labels were sent to email address (after confirming email). Of course junk/spam folders were checked and nothing there. Last CS rep I spoke to said they would escalate to return department that would send labels…..crickets…..crickets…..no labels,no follow up nothing.
Very disappointing from a company I have been loyal to for many years.
How hard can it be to send a shipping label via email ???
Apparently for SONOS it is really hard seeing all the different posts regarding this same issue within this community.
Just wanted to share another less than satisfied customer experience with you all.