Skip to main content

Here it is. 
 

i have a defective unit (Roam) that I need to return for replacement. Spoke to CS service and received a return number and form to complete with credentials. Receiving a second email confirming return number and steps to follow to return the unit. Was supposed to get a separate email with the shipping labels that never came. Spoke to CS again (two more times) and they said labels were sent to email address (after confirming email). Of course junk/spam folders were checked and nothing there. Last CS rep I spoke to said they would escalate to return department that would send labels…..crickets…..crickets…..no labels,no follow up nothing.

Very disappointing from a company I have been loyal to for many years. 
 

How hard can it be to send a shipping label via email ???
Apparently for SONOS it is really hard seeing all the different posts regarding this same issue within this community. 
 

Just wanted to share another less than satisfied customer experience with you all. 

Hi ​@LGee

I’m sorry to hear you’ve had issues with our return process.

I had a look into your return to see if there was anything I could do: I tried to send the labels myself but I don’t have the available access to do so. Your case is already escalated to our returns team but I’ve also reached out internally and requested my colleague look into your case and contact you.

I don’t have any more information to share currently, but I’ll keep an eye on this thread and your case. If I have any more information I’ll reach back out to you and let you know, though I expect you to see an update before I do.


I have occasional e-mail issues with some of my providers, very frustrating. What I did is open free Gmail and Yahoo accounts so I have backup addresses to use to insure it isn’t my mail server being a problem.


Reply